Human Resource Management Report: Walmart Canada HRM Analysis

This report provides a comprehensive analysis of human resource management (HRM) practices, focusing on Walmart Canada. It begins with an introduction outlining the report's structure and objectives. Part One details interview questions posed to an HR professional, exploring their experience, education, and insights into the field. Part Two delves into Walmart Canada's history, highlighting its evolution as a major retail company and identifying key HRM challenges such as customer service issues and talent acquisition difficulties. Part Three examines the role of HR within the organization, emphasizing recruitment, selection, and compliance with employment laws, along with the challenges of a good corporate culture. It also suggests recommendations for improvement, including diversity management and talent strategy implementation. The report concludes with reflections based on the interview, outlining the author's learning experiences and plans for future career development. References are provided, and the report follows APA formatting guidelines.

Running head: HUMAN RESOURCE MANAGEMENT
Human resource management
Name of student
Name of University
Author note

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Table of Contents
Introduction................................................................................................................................3
Part One: HR profession and Interview questions.....................................................................3
Part Two: Company history.......................................................................................................4
Part Three: Role of HR in organisation......................................................................................5
Part Four: Reflection based on the interview.............................................................................7
Part Five: Final reflection...........................................................................................................8
References..................................................................................................................................8

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Introduction
The report is prepared to discuss about the various aspects of human resource
management considering the business organisation within the retail sector named Walmart in
Canada. The topic will include the various questions to be asked during the interview and
also include relevant information about the HR experiences along with the organisation’s
history and role of HR within the organisation too (Walmart.ca, 2019). Based on these
information and data related to the human resource management, lastly a reflection will be
provided, based on which, necessary skills and experiences will be obtained for gaining
knowledge about managing the human resources appropriately too (Noe et al., 2017).
Part One: HR profession and Interview questions
Considering the HR profession and present position of the individuals within the
workplace, they would be interviewed and asked about the education, HR experiences and
skills that are possessed by them along with assisting the new employees recruited within the
workplace. The following set of questions has been provided below that shall be asked during
the interview. The questions are as follows:
What is your current position related to the HR profession within the organisation?
What is the educational qualification and previous experiences in the field of human resource
management possessed by you?
Why do you think we will hire you?
What are your strengths and weaknesses within the concerned field?
What do you like the least about the area of management of human resources?
What questions would you ask me if you were possessing the role of an interviewer?

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What are the various trends that could shape the human resource department in the future?
What kind of management style you like to follow and does it have any impact on your role
as a HR manager of Walmart, Canada?
The newcomers to the human resources profession are advised to make sure that they
follow the organisational policies, laws, philosophies and principles for remaining aligned
with the corporate goals and objectives to be achieved. It is also recommended for the
newcomers to make sure that they communicate with each other within the workplace
properly and at the same time, prevent discrimination of individuals based on their race,
religion, colour, creed or ethnicity, which are also critical aspects of managing the human
resources in an appropriate manner while working at Walmart in the Canadian retail market
industry (Cascio, 2015).
Part Two: Company history
The business organisation chosen here as the case study is the retail supermarket
chain named Walmart Canada. The company has been one of the division in Canada that has
it’s headquarter present in Ontario. The company was founded in the year of 1994 and soon it
gained popularity with the introduction of wide range of products and services till now
including the grocery items, clothing items, electronics and also the health and beauty
products and services. Previously, the company used to consists of discount stores, but with
progressing time, the company has managed to expand its business operations and processes
all over, thereby, resulted in becoming one of the major retail companies in Canada
(Walmart.ca, 2019). More than 91000 employees work here and with over 40 billion revenue,
the company managed to operate in over 400 locations all over the world. The products and
services that are provided by Walmart Canada include grocery items, electronic products,
clothing and accessories along with home improvement items too.

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There are few major issues and challenges that are faced by the organization and all
these have been related to the management of human resources. The company is found to be
lacking in terms of customers’ services delivery and this can be due to the lack of skills,
knowledge and experience among the employees of the organisation (Stone & Deadrick,
2015). Due to this, attraction of the right talent is a major challenge faced by the organisation
who possess the relevant skills, knowledge and expertise. It has also been found that the
newcomers are facing difficulty to embrace the changes with accuracy and this problem has
arisen due to the poor level of help and support provided by the experienced employee within
the workplace (Armstrong & Taylor, 2014). Most importantly, a major HR challenge faced
by the organisation is the absence of a corporate culture where continuous learning and
development is promoted (Walmart.ca, 2019). Due to this, there also has been poor
management of diversity within the workplace, which further resulted in various issues and
complexities for the organisation to manage the human resources properly and deliver the
right services to the customers for keeping them satisfied (Bratton & Gold, 2017). Therefore,
these are the major challenges that have been experienced by the organisation within the
competitive business environment.
Part Three: Role of HR in organisation
Walmart Canada is a major example of effective and large scale management of
human resources with effective recruitment and selection processes to draw in enough
employees who possess relevant skills and knowledge, towards the company. The internal
processes managed within the organisation support the human resource planning and also the
various other aspects of job design that can contribute to the high performance among the
employees (Mello, 2014). The role of HR in the concerned organisation is to improve the
bottom line of the organisation by understanding how the human capital is responsible for
contributing to the organisational success. The leaders with knowledge and skills in HR

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practices are also associated with the corporate decision making, which also include the
staffing process and making projections of workforce in the future to meet the demands and
expectations of the business (Ulrich et al., 2013).
The HR role also include managing the wages and salaries of the employees,
furthermore, maintain the costs of compensation by making sure that it is in line with the
present financial condition and with the revenue that has been expected to achieve. At
Walmart Canada, the roles and responsibilities of HR also consists of safety and risk
management, which should be possible with the maintenance of good working conditions
achieved through accurate work logs and keeping records of the issues that might be
experienced within the workplace (Sikora & Ferris, 2014). Not only the role of HR is to
manage the recruitment and selection processes at Walmart Canada, but also to maintain
compliance with the employment laws rules and regulations (Riccucci, 2017).
Few of the challenges that could be faced include absence of a good corporate culture
and also poor level of knowledge and skills among the employees, which resulted in lack of
quality services’ delivery to the customers. With the lack of a healthy work culture, the
business might be unable to facilitate coordination at work and also the employees might face
challenges in communicating with others, which could directly affect the business
performance and also the quality of customers’ services (Mamman & Somantri, 2014). To
overcome these issues and challenges, I would like to recommend that the managers of
various departments within the workplace must attend the cultural training and then impart
knowledge and information to the employees about the importance of a good corporate
culture within the workplace.
As the HR, I would also like to ensure diversity management for the recruitment and
selection of entrepreneurial minded individuals who possess the desired amount of skills,

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knowledge and expertise to bring success for the company (Ulrich & Dulebohn, 2014). This
would also help in exploiting the scopes and opportunities in a rightful manner and eliminate
any considerable business risks associated with the management of human resources at
Walmart Canada. It is also recommended to implement the talent strategy for bringing the
best results and ensure that the right talent pool is acquired for ensuring growth and
development along with managing the assets of the company effectively too. It is also
required to arrange training sessions by understanding the development needs of individuals
for strengthening their skills, knowledge and expertise, furthermore aim at improving the
customers’ services and resolve the issues and risks associated with the business functioning
(Ma Prieto & Pilar Perez-Santana, 2014). The alignment of business strategies with the HR
policies, principles and practices could also be beneficial for achieving the sales goals and at
the same time, control the expenses incurred while managing recruitment and selection
processes, furthermore, ensure elimination of business risks associate with it (O'Brien &
Linehan, 2014).
Part Four: Reflection based on the interview
Based on the interview, I managed to understand about the intentions of individuals
regarding the management of human resources within the workplace. Based on the interview,
I understood the areas of weaknesses such as their lack of knowledge about the human
resource management policies, principles, employment laws, rules and practices (Walmart.ca,
2019). Due to this, their performances deteriorated and it affected the overall business
performance. Holding a good position within the organisation, I hold power and authority to
focus on the developmental needs of individuals and then arrange training programs and
coaching sessions for them to make them acknowledged and informed about the employment
practices, laws, organisational policies, principles and procedures required to facilitate the
efficiency of human resource management too. I have also learned about the different types

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of management style followed by them to manage the human resources properly, which
further helped in enhancing my own skills and progress in both personal and professional
career too.
Part Five: Final reflection
The major HR Concepts that I believe should enhance my career prospects and my
ability to attain positive outcomes in the future include the processes of recruitment and
selection, orientation of people within the workplace, management of good working
conditions, management of training and development session and programs and maintaining
good relations between the employees.
A broad knowledge and information acquisition related to the human resource
management would help me in my career, especially, the management of recruitment and
selection processes. With the management of these employment practices, I would be able to
select between a large number of people who possess the relevant skills, knowledge and
expertise. This would not only allow me sharpen my skills by assessing the individual
strengths and weaknesses, furthermore, ensure selection of the right talent at Walmart Canada
to improve the workforce efficiency.
The areas I would really like to look upon is my leadership skills. I did not perform
much as a leader till now, but I have been aiming to act as a leader as well as a motivator to
guide the employees in the right direction towards the vision and mission. As a leader, I
would also like to prioritise on keeping the workforce motivated and ensure influencing them
to perform to their potential with ease and efficiency. All these aspects of human resource
management and related information would assist me to progress in my career with ease and
efficacy.

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References
Armstrong, M., & Taylor, S. (2014). Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Bratton, J., & Gold, J. (2017). Human resource management: theory and practice. Palgrave.
Cascio, W. F. (2015). Managing human resources. McGraw-Hill.
Ma Prieto, I., & Pilar Perez-Santana, M. (2014). Managing innovative work behavior: the
role of human resource practices. Personnel Review, 43(2), 184-208.
Mamman, A., & Somantri, Y. (2014). What role do HR practitioners play in developing
countries: an exploratory study in an Indonesian organization undergoing major
transformation. The International Journal of Human Resource Management, 25(11),
1567-1591.
Mello, J. A. (2014). Strategic human resource management. Nelson Education.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource
management: Gaining a competitive advantage. New York, NY: McGraw-Hill
Education.
O'Brien, E., & Linehan, C. (2014). A balancing act: Emotional challenges in the HR
role. Journal of Management Studies, 51(8), 1257-1285.
Riccucci, N. M. (Ed.). (2017). Public personnel management: Current concerns, future
challenges. Routledge.

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Sikora, D. M., & Ferris, G. R. (2014). Strategic human resource practice implementation: The
critical role of line management. Human Resource Management Review, 24(3), 271-
281.
Stone, D. L., & Deadrick, D. L. (2015). Challenges and opportunities affecting the future of
human resource management. Human Resource Management Review, 25(2), 139-145.
Ulrich, D., & Dulebohn, J. H. (2015). Are we there yet? What's next for HR?. Human
Resource Management Review, 25(2), 188-204.
Ulrich, D., Younger, J., Brockbank, W., & Ulrich, M. D. (2013). The state of the HR
profession. Human Resource Management, 52(3), 457-471.
Walmart.ca (2019). Retrieved 17 July 2019, from https://www.walmart.ca/en