HRM Practices and Employment Relations in UK Hotels

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Human Resource Management
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Table of Contents
Introduction......................................................................................................................................5
1.1 Explain the Importance of Human Resource Management and Analyze the Role and Purpose
of HRM in Your Chosen Organization............................................................................................5
A: Importance of HRM. Explain Why HRM Is Important In Service Sector.............................5
B: Analyze The Role And Purpose Of HRM In Your Chosen Organization..............................6
1.2 Develop And Justify A HR Plan Based On The Analysis Of Supply And Demand For Your
Selected Business.............................................................................................................................7
A: Discuss What Is Demand And Supply In Hospitality Sector.................................................7
B: Prepare a HR Plan Based on the Demand And Supply. The Plan Must Contain Objective
You Are Going To Achieve; Who is Responsible To Implement This Plan; And Within What
Time Frame This Plan Will Be Fulfilled.....................................................................................8
C: You Must Give Reasons Or Justification Of The Plan You Have Prepared..........................9
2.1 Assess The Current State Of Employment Relations In A Selected Service Industry..............9
A: Should Be Discussed How Employment Relation Has Changed Over A Period Of Time In
The UK........................................................................................................................................9
B: General Discussion Only (No Chosen Organization) About the Situation in the UK..........10
C: You Can Assess About How Trade Unions, Collective Bargaining, Employee Participation
Has Changed Over A Period of Time Also Discuss the Role of EU Etc..................................10
2.2 Discuss How Employment Law Affects The Management Of HR In Selected Organization.
.......................................................................................................................................................11
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A: Here You Can Choose How Various Employment Laws Are Implemented By Your Chosen
Organization..............................................................................................................................11
3.1 Discuss A Job Description And Person Specification For A Selected Business Job..............13
A: First Explain What Is Job Description And Person Specification By Giving References In
General.......................................................................................................................................13
B: Choose A Job Title For Example, HR Manager Or Assistant Of HR Manager. And Identify
All Job Role/ Description Of The Chosen Title........................................................................13
C: Now Identify All Person Specification Of The Chosen Title, What Skills And Qualification
Are Required To Perform That Job...........................................................................................14
3.2 Compare The Selection Process Of Different Services Industry Business.............................14
A: Explain That Is Selection......................................................................................................14
B: Then Choose Two Organizations- One Your Chosen And Any Other From The Service
Sector.........................................................................................................................................15
C: Compare and Selection Process of Both Businesses. Required Discussion to Show
Comparison................................................................................................................................15
4.1 Assess The Contribution Of Training And Development Activities To The Effective
Operations Of A Selected Service Industry Business....................................................................16
A: Define What Is Training And Development.........................................................................16
B: When you can assess the benefits of training and development for the business operations
in service sector. How it helps the business operations effectively...........................................17
Conclusion.....................................................................................................................................17
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References......................................................................................................................................18
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Introduction
Among all the different hospitality companies of the UK, Red Carnation Hotels are the most
famous and recognized company. This company is basically well-known because of the facilities
it provides. It is having the best 100 mid companies in the country, UK. Recently, it is at the 3rd
position by keeping aside all the other hospitality companies aside. Red Carnation Hotels have
also been awarded for having successful boutique hotels in the hospitality industry of the UK.
However, it is having its outlets in Ireland, Switzerland, South Africa and the USA but the
company headquarter is in the UK.
Each and every people in the UK loves the facilities, this company delivers. It has been observed
that the hostels speak about various tradition and historical factors. This uniqueness of the
company attracts more people every year. As in the UK hotels, it is preserving and maintaining
the historical matters of mansion hotel (Red Carnation Hotels, 2019). On the other hand, it
highlights the Ashford Castle that is present in Ireland. This way, it has become capable of
winning people’s satisfaction and loyalty. The main aim of this hospitality company is to hold
and preserve the nature and heritage of historical factors. This has helped the company to attain
the customers’ attention for years.
1.1 Explain the Importance of Human Resource Management and Analyze the Role and
Purpose of HRM in Your Chosen Organization
A: Importance of HRM. Explain Why HRM Is Important In Service Sector.
Human resource management plays a vital role in the Red Carnation Hotels. It can be stated that
due to the cooperation among the members of the hotels, this company has reached a greater
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position in its last few years. The hospitality industry is which always keep the focus on the
customer and the ways; they will be able to cope up with their quality services. Human resource
management or HRM helps in maintaining the structure of the company. It assists staff members
while providing services to the desired customers. In the Red Carnation Hotels, the workforce
tries to create a good relationship with the guests. They try to understand the issues that are
related to the customers’ desires and wants. HRM is important for the service industry as it helps
in maintaining the customers’ satisfaction level.
It tries to improve the facilities that are provided to the consumers. It creates scope and
opportunities for the organizations as well. On the other hand, it can be understood that human
resource management is used for maintaining the quality of services that are delivered with the
help of the workers and the staff members. It also enriches the personal quality of the members,
which help the company in a profitable manner (Noe and et al., 2017). HRM also supports the
organization by using effective tools for development purposes. It has been identified that human
resource management helps in providing better products and services to the people. Their main
aim is to construct and maintain the structure of the organization in such a manner that it will be
beneficial for them to satisfy their customers in an easy way.
B: Analyze The Role And Purpose Of HRM In Your Chosen Organization.
The role of human resource management can be seen in the Red Carnation Hotels in the UK. It
manages the people of the organization. Apart from this, human resource implements better
policies for the betterment of the company. It assists the hotels by managing the recruitment
procedures. In addition, it also provides rewards and compensations to the workforces.
Recruitment and retirement procedures are also carried on with the help of human resource
management or HRM (Strandberg, 2017). The needs of the workers are understood with the help
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of different practices that undergoes with the help of human resource. Thus, in this manner,
HRM is helping the Red Carnation Hotels.
It has been identified that in the case of this excellent hotel, the main aim of human resource
management is to teach the workers about the ways of maintaining the historical surrounding of
the company. Red Carnation Hotels are mainly known for its presentation of the surrounding of
the hotel. It keeps the environment in its best possible way. With the help of human resource
management, staffing needs are addressed. On the other hand, they try to recruit those members
those who will be capable of cooperating with the aims and objectives of the management of Red
Carnation. Apart from this, it also controls the training and development procedures for
improving the abilities of the working staff members. Budget monitoring is also continued with
the help of HRM.
1.2 Develop And Justify A HR Plan Based On The Analysis Of Supply And Demand For
Your Selected Business.
A: Discuss What Is Demand And Supply In Hospitality Sector.
Supply and demand are one of the most significant factors in the hospitality sector. It determines
the price and quality of the services and goods that are provided in the hospitality companies
such as Red Carnation Hotels. It can be understood that an increase in the demand for the
product or services will eventually create an impact on the increase in the price of that product.
Besides this, it can also be understood that the decrease in the demand for the services will
decrease the price as well (Bowie and et al., 2016). In both cases, the supply will remain
constant. In this way, demand and supply will be effective for the hospitality sector.
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Objectives That Should Be Achieved
Stressing on Supply and Demand
Identifying the Drawbacks in the
Organization
Implementation Process
B: Prepare a HR Plan Based on the Demand And Supply. The Plan Must Contain
Objective You Are Going To Achieve; Who is Responsible To Implement This Plan; And
Within What Time Frame This Plan Will Be Fulfilled.
Planning is the most vital part in every organization similar to like Red Carnation Hotels. The
plan is made depending on the objectives of the company as well as the demands of the
customers are also understood through this planning procedure. In case of this hospitality sector,
the main objectives of the plan are to understand the needs of the customers, knowing the ways
of achieving the customers’ satisfaction, focusing on the manners by which, the drawbacks can
be removed. It is the role of HR to implement this plan in the structure of the Red Carnation.
This will be fulfilled within three months from the day of framing it. Apart from this, the supply
and demand factors are also needed to be focused upon. The HRM should identify the factors
that are influencing their management processes (Noe and et al., 2017).
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Figure 1: HR Plan
(Source: Author)
C: You Must Give Reasons Or Justification Of The Plan You Have Prepared.
In respect of the identification of the drawbacks in the organization it certain factors have been
determined in an aspect of the Human resource planning of the Red Carnation. The hotel keeps
on changing and upgrading the various systems of the hotel and also various cultures which keep
on coming and overhauls the previous system that was implemented. This is an important factor
which is required for better justification and also improving employment. There is also an
importance in the technical change in the overall society as there is a consistent upgrade in the
technology and also to overcome the challenges by teaching the old employees to use the new
technologies. Furthermore, it will help in creating a human resource plan of action and also
create a better job performance of the employees (Baum, 2016).
2.1 Assess The Current State Of Employment Relations In A Selected Service Industry.
A: Should Be Discussed How Employment Relation Has Changed Over A Period Of Time
In The UK.
In context to employment retention the imminent factor of the relationship of the employer and
the employee exits which is done on the basis of exchange of remuneration that is being paid by
the employer. The employment retention is to be discussed with the effect of various factors
which have changed over the time. The employees have the bargain over the employers in the
context of them as they have the union leaders who have been representing them and demands in
respect of the employees where they ask for the coverage of health, the environment under which
the work is being done and also the cost of the labor. (Aruna and Anitha, 2015).
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The collective bargain has been an effective means which can shut down the hotel for a long
time and affect the profitability if the demands are not met by the management of the company.
Furthermore, the participation of the employee is important in the hotel industry and hotel like
Red Carnation because the hotel provides different type of services which is the exchange of the
currency, availability of locker and also deposit box. The effective use of participation of
employee will be attained by implementing better incentives, promotions and also providing the
satisfaction of the job that the employee is doing. This is the two factors that have changed over
time for the hotel with respect to the retention of the hotel (Anitha, 2016).
B: General Discussion Only (No Chosen Organization) About the Situation in the UK.
The employee retention in respect to UK hotel has seen a diversification in respect of the culture
as well as the structure. In respect to the hotel industry, in general, it has been found that the
organizations have been using mostly the hierarchy structure. They are using mostly the structure
which is formal in nature and the employees are to follow different instructions which they do
not have any participation rights and decision-making rights. Previously the communication flow
of the organization used to be very restrictive but now there is a use of the informal
communication structure where the flow of the communication is not restrictive and there is
flexibility in the working and participation. On the other hand, the culture system has been
changing drastically in the UK which includes a factor of better flexibility and reward system
which will improve the quality of service of the employees (Sutanto and Kurniawan, 2016).
C: You Can Assess About How Trade Unions, Collective Bargaining, Employee
Participation Has Changed Over A Period of Time Also Discuss the Role of EU Etc.
The employment retention have changed over the time in respect of the trade union. In the
modern world in respect of the trade union it has been found that the workers who are working
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for the organization are being well informed and are aware of the forces which are economic in
nature which impacts the industry in which they work. In aspect of collective bargaining most of
the workers are being secured and wage rate are being set by the use of collective agreements.
There have been a decrease in the overall collective bargaining power. The participation of the
employee have changed drastically after the implication of the flexibility in the organization and
have boosted the performance of the company. This has led to various outcomes which are
positive in nature for the organization. The EU has a role which is of diplomatic nature and also
promotes the rights of human. It also evaluates the aid of humanitarian and the development
(Papa and et al., 2018).
2.2 Discuss How Employment Law Affects The Management Of HR In Selected
Organization.
A: Here You Can Choose How Various Employment Laws Are Implemented By Your
Chosen Organization.
The Red Carnation hotel has implemented various laws in order to protect labour and employees
interest. It helps in understanding the management relationship with the government of the
country, workers and the trade unions. The laws which the Red Carnation follows are stated
below:
Equal opportunity Act: the act of equal opportunity intends to prohibit the various employment
discrimination and also provide various training on the basis of age, pregnancy, maternity and
sex. The Red Carnation hotel will implement the act so that they can avoid various
discrimination on the basis of different ground. The factor of favouritism in respect to the
process of recruitment and selection process is to be nullified. The adaptability of providing a
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fair and equal chance to the candidate who is acceptable in respect of the various sex and gender.
Adapting to the policy will help in providing better and equal importance towards the various
practices of the HRM and the understanding of the various needs of the different employees of
the Hotel (Cook-Harvey and et al., 2016).
Employee Rights Act: The act plays a significant role in the hotel industry and implementing it
in the Red Carnation will effectively improve employee quality. The act provides effective rights
and power to the various employees of the Hotel so that they can have their various public
holidays per year set, minimum wages set, rest and breaks for a meal with a flexible workplace
of the hotel. In context to the Red Carnation, the HRM of the hotel needs to take into
consideration the factor of a provision of leave, hour of work done and the wage rate. In the
context of the HR manager of the hotel the intention for the supervision towards the leaves that
the employees intend to take and the protection towards the job when the employees are on a
leave (Werhane and Radin, 2019).
Employment contracts and the termination: The various terms that are taken into an effective
contract are the various procedures, resignation, and retirement for ill health, advisory,
arbitration services. On the other hand, the process of termination is also done in a more
prominent and effective procedure. The process of the termination is to be done in an effective
way on the basis of the various grounds such as the inefficiency, misconduct and other reasons.
The Hotel manager needs to provide a notice period for termination of the employee. In an
aspect of the HR of the Red Carnation, the varied context of the contract and termination needs
to be analyzed and also specify the various terms before the job letter offering. The impact which
will be positive in nature is that the employee will get better assurance and security of job and
satisfaction (Gillan and Nguyen, 2016).
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