Human Resource Management Report: Squire’s Garden Centres

Desklib provides solved assignments and past papers to help students succeed.

Human Resource Management
1

Table of Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
Task 2..........................................................................................................................................................9
Task 3........................................................................................................................................................14
Task 4........................................................................................................................................................18
Conclusion.................................................................................................................................................22
Reference...................................................................................................................................................23
2

Introduction
The report aid in providing a briefintroduction on HRM (Human Resource Management) which
helps the applicant to fully utilize the basic principles of human resource management.An
efficient employee increase company and own efficiency which aid in increasing productivity
and also aid in standing the competitive market. For achieve this objective, it is necessary for the
organization that it HR department select a right candidate for a right job and provide regular
training through which he or she increase knowledge in the field in whichrecruitment is made.
This report includes methods of recruitment, job profile for the job vacancy, contains various
questions which are asked at the time of interview, benefits such as monetary and non
monetarygiven by organization to employee for the purpose of retain employees within the
organization. Through this also understand how legislationrules of employment in the UK
influence.
3

Task 1
Introduction
HR department have a crucial role within the organization in the part of selecting an appropriate
candidate and thereafter provide training. Employees’ efficiency is basically based on the human
resource department of the concern organization. For understanding the function of Hr
department in the organization, a new company is selected for the purpose of better
understanding of this department (Patel, et. al., 2017). The company selected is Squire’s Garden
Centres. In this part of the report function and role of human resource management, and it related
importance is to be discussed along with including the merits and demerits of the company
current process of recruitmentand selection method by comparing it with the other company
recruitment process.
a)
Purpose of HR function within the organization:
The function which is performs by the company HR department in an important function because
it performs its function both in internal and external environment of organization. Through this,
it aid organization to develop a good strategy and also select tight person for right job role. As
the HR department has performed several functions which are based on the company nature of
business and it size of organization (Noe, et. Al., 2017). But in the Squire’s Garden Centres
organization, the functions of Hr department are as below:
Planning: The function provide benefit to the internally. This will aid organization to select a
appropriate candidate for the right job for right place in order to achieve business set objectives
4

in appropriate manner within time limit. The component such as research aid to fulfill this
objective because of it fulfills the needs and requirement. It support to the hr department through
the collecting and ideas of information which fulfill the needs of Hr department. The primary
planning plans is to develop a good staffing of employees.
Staffing: This function is force on planning factors such as recruit right person and for selection
purpose. Through this function, it aid management to select a right person for the benefit of
organization by the appropriate process of recruiting right candidates. Recruitment is the main
and important function in the organization of which force to influence a right candidate for their
desirable job in order to fulfill job position of the company.
The above are related to the purpose of HR function in the organization of Squire’s Garden
Centres. The purpose of this company’s HR department is to increase company efficiency
through the applying of different methods. Selection and performance of the employees are the
company adopted methods functions which are perform by the HR department. For the
selection, good skills and appropriate knowledge with the related field of job is required because
the role of employee is complex by nature. The Squire’s Garden Centres is a company located in
the South East part of England which is busy in deliver the horticulture related material to the
customers. This company is a combination of different departments which all together work in
the same direction in order to grow business and development.
Importance of HR in an organization:
In the organization, efficient and appropriate HR department is compulsory if it is lacking then
the achieving of business objectives and managing the company work is difficult to handle
because this is primary on which employees and employer relation is exist. Uses of the resources
and stop to misuses of organization resources in an optimum manner is depend on this
department. Squire’s Garden Centres, it is a company which is able to achieve desired goals as
per the targets and also obtained output effectively through the proper management system. The
importance of HR department is based on the company nature of business and also its size is
5

become the essential element on which the recruitment of person is depends (Joy, et. Al., 2015).
As the company is medium size and it nature of business is to provide horticulture material to the
clients so the importance of HR is important to the reference with the company. The importance
of this department is generated through the following parts such as:
 HR department should select an appropriate candidate who have knowledge in this field
because this company cannot spent capital on recruiting person regular as the size of firm
is not large so it have no such capital in business which is spent on this.
 Size of this company is medium it means the importance of HR department is also
increase because recruiting a right candidate for the company job profile is based on this
department as this is liable to selectappropriate candidate (Agwu, and Onwuegbuzie,
2017).
b)
The company current recruitment process have various benefits along with drawbacks because a
same coin has two part and one part having advantages and other is consists disadvantages which
is same in this situation in the reference with the selected company. The advantages and
disadvantages of the company present time of recruiting and selection process are as below:
Advantages:
Reliability and the objectives factors of the test which is conducted by the organization aid in
increasing efficiency andaid in selection methods which can be said more effective due to
remove fraud and any chance of error. On this, the company selection method is very high ( Rife,
et. al., 2016).
Selection is the process through which the company HR department analyzing and assess the
employees skills whether he or she is a right person for the job which is offer and able to
6

determine that person is ready to serve their service into the organization towards achieving
organization goals.
Through the process of selection from step to step is more effective in the organization of this
because of it aid in selecting effective and remove extra efforts which might expensive in terms
of time consuming or even money.
Disadvantages:
Through the selection process which is adopted by the organization is not satisfied by and not
develops and cannot determine each candidate personality.
It creates a possibility of chances that employee may not be fair and honest as this selection
process not contains large steps through which efficiency cannot be determined (Lewis, et. al.,
2016).
It also is a chance that may be person who is not suitable for the job is selected due to less steps
of selection methods included.
The other methods of recruitment and selection methods are:
Adopted by the Squire’s Garden Centres Other methods of recruitment and selection
It posted job vacancies on local news paper,
and company website
Hire any recruiting agencies for fulfill the job
profile (Lewis, et. al., 2016).
Selection is based on the written test on which Through taking personal test based on
7

candidate must need to pass and forward their
job application.
practical.
Conduct personal interview Interview taken via telephonic method or any
other methods such as interview taken by test
as well practical.
Conclusion
As per discuss the HRfunctions within the organization such as recruiting and selecting right
person for right job, it can be concluded that HR department in every organization such as
Squire’s Garden Centres is an essential pert of the firm because Hr department of the concern is
responsible to recruit an appropriate candidate for the effective functioning. The purpose of GR
department of the company is to make company effective and increase efficiency foe achieving
output from the employees. This could be done by providing an appraisal of performance bonus
on regular basis. HR department should possess potential qualities to select appropriate and
quality candidate for the organization.
8

Task 2
a)
The role of customer service assistant is to provide the support to the customer through the
various ways such as solve customers’ issues either in telephonic or face to face. The job
description duties, purpose of recruiting, responsibilities which need to be fulfilled, working
conditions and hours, scope along with job title such as customer service assistant. The job
opening is for every Centre for the role of customer service assistant.
Purpose of the job:
The aim of this job is to provide a good service to customer and establish a good relation with
the organization so that clients are influence towards the company products and purchase
material from this organization which aid company and customer to gain benefits. A goods
relation between the organization and customer are set up by solving client’s issues and provide
assistance to the customer for their queries which can be solved on time (Danilecki, et. al., 2017).
b)
Advertisement: Customer Services Assistant
Job Title: Customer Service Assistant
Reporting to: Administration Manager
Department: Management and Administration
Qualification: Minimum required graduation degree in horticulture field.
Hours: 8-10 hours in a day
Experience: 0-2 year of experience any of the firm.
Type of Job: Full time and part-time
9

Location: Nearby local, UK
Salary: Based on skills and experience
Note: Fresher candidate can also be apply
Relevant Skills need by job:
 Communications skills should be good
 Fluent English
 Aid in managing issues and sort out on time.
 Good knowledge about the computers.
 Should have potential capability to handle client’s problems on the phones.
Desired Skills needed:
 Meeting with the clients on daily basis.
 Maintain proper record of clients and sort issues
 Provide solutions of the queries on the phones
Interview date: : 17th August, 2019
Place:16 centres across West London, Surrey, England
c)
It is recommended to the Squire’s Garden Centres organization management that it can be used
another way of recruiting a right candidate for the role of Customer Service Assistant through the
process of advertised via various different methods such as post job vacancy in news paper,
magazines and it can also used online method also except jobspecified on its own company
website. The other online methods are post vacancy on social media which is best method
because in modern time most of the people are used social media which aid in providing
information for the job and then they can apply for the same job post.Another method is post job
on advertisement which is provided between the shows, movies and other. From the last report of
the country regarding employment report it was seen that online method of advertisement for job
is more successful and through this method 90% of the job seeker get their desired job profile. So
it is recommend to the management of the company that it can also be used this method of job
offering which is more suitable and able to cover wide area with less capital expenses and
required less time Through this company can fulfill its job vacancy which is need to fulfill for all
the company centers (Rife, et. al., 2016).
d)
10

The interview round is come when the candidate cleared all the previous steps of selection
process such as provided appropriate and good answer which are asked. In an interview round,
the two managers which conduct interview round and take interview of the candidate can ask the
following questions from the candidate for assuring whether he or she is right person to be
selected or take a chance (Greiner, 2015). The questions which could be asked from the mangers
in the interview room at the time of interview are as
Put questions on the following basis:
Based on customer service:
 What is customer service?
 What is good customer service?
 Why a candidate want to work here as customer service assistant?
 What are qualities should a candidate possess in order to succeed in this field?
Based on Behavioral:
 Tell manager about timing that helped in resolving difficult problems by giving simple
solutions.
 Explain how much time required in order solving a dispute between others?
 Provide an example of a time based that applicant can able to influence customer
behavior or emotions from frustration to happiness (Greiner, 2015).
Based on existing company role, if selecting experience candidate
 What he or she do in the previous company in order to sort issues and increase profit by
providing service to customer? The profit is in terms of customer satisfaction level.
11

 In the previous company what is the role of her or his?
 Why he or she left his or her previous organization?
Based on situation:
 How customer service assistants handle an angry customer?
 What steps should be taken to handle angry customer?
 What a candidate do when customer is wrong?
12