Human Resource Management Report: Analysis of 'Say it with Chocolate'

This report provides a comprehensive analysis of Human Resource Management (HRM) practices, focusing on the fictional company 'Say it with Chocolate'. The report delves into various aspects of HRM, including the purpose and significance of HRM within an organization, outlining the roles and responsibilities of a Human Resource Officer. It evaluates different selection methods, such as application forms, CVs, informal interviews, and tests, discussing their advantages and disadvantages, and suggests potential improvements. The report further explores the creation of a person specification for a receptionist role, examines optimal platforms for advertisement, and analyzes the benefits of apprenticeship and graduate training schemes. It also covers flexible working practices, employee motivation strategies, and the importance of employee engagement, including key strategies for worker engagement and the influence of employee legislation on decision-making. The report concludes with an overview of the key findings and recommendations for 'Say it with Chocolate'.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Purpose and Significance of Human Resource Management.................................................1
b) Role and Responsibilities of Human Resource Officer..........................................................2
c) Selection methods of ‘Say it with Chocolate' and their advantages and disadvantages.........3
d) Potential improvements that could be made to current selection methods.............................4
TASK 2............................................................................................................................................5
a) Create a person specification for the role played by Receptionist..........................................5
b) Best Platform for placing the advertisement of 'Say it with chocolate' firm..........................6
c) Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate'
company......................................................................................................................................7
d) Interview Question for receptionist........................................................................................7
TASK 3............................................................................................................................................8
a) Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to
both employees and company.....................................................................................................8
b) Development and opportunities are available to staff of permanent job role.........................9
c) Benefits of the approaches Microsoft has taken in respect to flexible working practise........9
d) Microsoft motivates its workers through its job design and systems of reward...................10
TASK 4 .........................................................................................................................................10
a) Team employee engagement.................................................................................................10
b) Employee engagement an integral strategy of employee relations......................................11
c) Key Strategies of engaging workers and importance in terms of improving communication
...................................................................................................................................................11
d) Employees legislation and their influence on decision making............................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human Resource Management is important part of an organization that has some specific
goals and targets. Mostly an organization performs different operations and functions that are
helpful for completing tasks effectively and efficiently.
Human resource management is an important part of an organization to maintain
relationship between employees and management. 'Say it with Chocolate' is a leading
organization in United Kingdom to provide the best services to their regular customers. The cited
company focused on producing new chocolate product attracting more customers and also
provide them best services in market.
This organization is located in the United Kingdom to expanding their business in all
over the world. They have specific goals and objectives so that always motivated to their
employee for growth and development. This firm has scope and purpose of organization that
would be managed by HRM department. They have different duties to perform in effective ways
such as Recruitment and Selection. HRM department is to control the entire operations in proper
ways.
TASK 1
a) Purpose and Significance of Human Resource Management
Human Resource Management is managing the whole business process in proper way.
They are performing different tasks such as providing training and development programs,
recruitment process, selection process so on. This is important for an organization to handle the
all-critical situations in effective ways. HRM is the high level of managing policies that are
consistently creating an effective relationship with employees in which it gives many services
and facilities to their employees.
This department is uses different technologies for increasing their productivity and
profitability in marketplace (Mackenzie and Rahim, 2018). 'Say it with Chocolate' is an
organization to manage business planning by Manager because they would handle operations and
activities in proper way. 'Say it with Chocolate' has some responsibilities and roles to achieve
their objectives. HRM is handle the business logics and it creating an effective strategy in this
organization. They are performing different tasks for business development process is such as:
 Customer Services- This organization has provided better customer services to their
regular client. Time to time, they are planning a new strategy according to the market
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conditions. 'Say it with Chocolate' is providing the best services to client and always try
to improve their services in marketplace.
 Conducting improvement and training program- Human Resource Management is
conducting different training programs for their employee because they provide an
effective training to their employee. TThe main objective of organization to growing the
business all over the world. It plays important role for growth and development.
 Managing the employee performance- The top organization is always try to provide all
the services to their employee because it is very important for an organization to identify
capabilities of each and every employee. 'Say it with Chocolate' is always improving their
services so that employees are only focusing on their targets and goals. HRM is specious
part to maintain the business performance (Buettne and Timm, 2018). Human Resource
Management is main part of organization that helps to achiving their tasks. This
department is planning a new business planning and strategies to expanding their
business in global world.
 Selection and Recruitment- Human Resource Management is conducting a hiring
program where they recruit those people who have skills and knowledge to solve
problems in easy way. This section and recruitment process is helpful to hire an efficient
person to maintain business operations efficiently and effectively. This is the main task
would be performed by HRM.
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Current problem and future plan-
This is very important issue and problem in organization such as reduce the employee retention
level because most of the employee do their tasks in a proper manner. It is very beneficial for the
future scope to maintain the level of employee. They are not refused to job in the organization. It
is main concept to expand their business all around the world which is beneficial for
organization.
b) Role and Responsibilities of Human Resource Officer
 There are some specific roles and responsibilities of Human Resources Officer to
maintain the entire business operations and functions effectively and efficiently. 'Say it
with chocolate' is a leading organization in which they have efficient HR officer to
control business operations in proper ways.
 Recruitment- This is important process which has specific responsibilities towards an
organization. They can be planning a new strategy to increase their business. Recruitment
is a process to recruit people on the basis of their knowledge and ability. The HR officer
will identify perfect candidates for particular post. HR officer are conducting interview
in proper way and then taking decision on behalf of their ability and skills. The HR
officer is conducting a hiring program to select an efficient candidate.
 Development- The HR officer of 'Say it with chocolate' provides the development
session for new employees (Bronzoni, 2018). It is very important for people to enhance
their skills. This development process is long termed process which helps to gain
knowledge and acquire important skills needed in personal and professional. This
development program was conducting by HR officer and it will maintain all the facility in
effectively and efficiently.
 Training program- The training and development program is important element t for
organization because they provide a proper training to improve their skills and
knowledge. 'Say it with Chocolate' gives an effective training to their employees. This
training is helpful to improve business performance efficiently.
c) Selection methods of ‘Say it with Chocolate' and their advantages and disadvantages
There are various type of selection process in 'Say it with Chocolate' follows in given
below:
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Candidates Application Forms and CV- This is the process which is useful for candidates to
apply for job. This is important to identify the suitable skill and ability for job vacancy because it
is required matching all the detail for particular job profile. All the skill and technical
knowledges is mentioned in a paper for job.
Advantages
 This is very process to hired an
effective candidates
 it can be save a lot of time
Disadvantages
 It is not the better hiring process
 skills and technical knowledges is not
fit for job
Informal Interview- Interview process is important part of organization to hiring the
candidates in which they follow different procedure for selecting the employee. There are
different type of process such as Personal interview, taking interview on Skype, group discussion
and telephony interview. These are the important hiring procedure that can be maintain by HR
officer.
Advantages
 The Detail of candidates is easily
identified
 The organization should know about
the personal information and
perception, view point
 There are many applicant's response for
particular post (Dodgson, 2018).
Disadvantages
 It takes so much time consuming.
 Some times, it is very expensive.
Maths and English Test – Math employment test samples are given here so that people
get an idea regarding the questions asked to the applicant. This is important selection method to
hire the people who has good mathematical skills. 'Say it with Chocolate' is also conducting this
type of interview because with the help of these techniques, it can be easily identify the specific
knowledges and skills of particular person. This is the new method to selecting a people in
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effectively and efficiently. These question are very time consuming because it is based on logical
thinking.
Advantages
 the organization is identified the
internal skilled person
 with the help of improve the academic
 it will identify the weak point of
candidates
Disadvantages
 it is costly for organization to maintain
the business operations
 it is very time consuming process
Comparison between the current method:
Informal interview Assessment test Logical ability test
This is the informal method
which is only ask the personal
questions regarding the hobby,
academics etc.
Informal interview is
conducted in a casual setting
such as restaurants or over a
coffee.
This is the based on the
knowledge and skill require
for the organization.
It also checks the academic
marks and details.
This test is take in the paper
within the office
It is based on the logical
reasoning to ask the logical
based questions.
This test is based on the
thinking ability.
d) Potential improvements that could be made to current selection methods.
The organization is uses different techniques and procedure to selecting a people. This is
very important for improving their skills and knowledges of employee. It is essential part for
growth and development. Human resource management is maintained all this process in proper
manner.
In Application form and CV is old procedure to hire the people that would be helping
for growth. At that time, organization is new approaches because they provide an efficient people
who has ability to mange the business activities. Technical team is always finding the people
who has technical skill and high power thinking to understand the problem or issues and it can be
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resolve in issues in effective manner (Brewster, 2017). 'Say it with chocolate' is also using this
selection procedure to follows some method to fulfil the need of organization.
Personal interview is important because with the help of this process, it can be easily
identify the personal information related qualification, family background, technical skill,
knowledges etc. the Aptitude and ability is to understand the mind level of candidates and it will
identify the logical thinking towards the organization. This is the best method to selecting a
intelligent person.
Potential improvement-
Human resource management is important to improve the logical reasoning test and they
provide the high quality of question asked in the paper. This method is use for the selecting the
candidates. There are various methods to improve the interview process such as:
 Developing a timeline for the hiring process
 Follow up with candidates in a timely manner
 make a good impression
 interact all decision with candidates
TASK 2
a) Create a person specification for the role played by Receptionist
Receptionist is handle the business operation and function in effective way. It is a
multitasking person to do all the work at same time. They were coordinates with other
departments such as Administration, technical team, Human resource and other. They provide
the information to candidates who are coming for interview and provide other informations. The
objective of Receptionist in 'Say it with chocolate' to handle the all information. They are taking
incoming call and forwarding call to other department. This type of work has to be done by
Receptionist.
Job Descriptions:-
Job title Receptionist
 Responsible to Organization Manager
 Responsible for Attain incoming call, fix meeting, Call
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forwarding.
 Purpose They have responsibilities to provide the detail
of interview who are coming for interview.
They will coordinate with the different
department to give the facilitates and services.
 Main duties Call forwarding, greeting to the client,
coordination between the client, fix the
meetings etc.
 Occasional duties  Welcoming the visitors
 attain telephone calls
 monitoring logbooks
 Manage the security
 giving the instruction
 issuing the visitor badges
Person Specification-
Job title receptionist
 Details of job Responsible for providing the best services to
their client, supervise to their employee,
 Education Qualification MAC in Maths and English
 Experience Minimum 2 year of experience in the industry
 Skill Good communication skill
Manage to entire business process
 Fitness It needed for fit
 Personal skill  Honest person
 responsible towards their work
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 helpful,
 friendly behaviour
b) Best Platform for placing the advertisement of 'Say it with chocolate' firm
These are the best platform to promoting the job vacancy by Advertisement because it is
the best medium to share the information. 'Say it with chocolate' is generating an affective article
for candidates in which more people are attracted towards the advertisement. They are using two
different type of advertisement discussed in given below:
 Company website- This is the best platform to placing an advertisement through
commerce site because it is very effective for people to visiting a more people to their
website. This is the best part of organization to promoting their job vacancy in proper
ways. 'Say it with chocolate' is very efficient way to handle their article in proper manner
because they have an effective website management team to manage all information and
provide the correct detail to their visitors.
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 Newspaper advertisement- this method is based on traditional way to provide the
information through newspaper. This method is basically applicable for local areas in
which large public is seen article by newspapers.' Say it with chocolate' is also uses this
technique and placing a job related advertisement in effectively and efficiently (Schenk,
2017). They are mostly recruited the nearby people, local areas, local city etc. this
advertisement is not so long but it can be explain in briefly. The local organization should
be publish article on newspaper. It is the best medium to find the efficient person.
c) Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate'
company
There are some important advantages and disadvantage of Newspaper advertisement and
company website in the organization. This is the best way to promoting their article in front of
public through this medium.
Newspaper Advertisement:
ADVANTAGES
They are mostly targeted to audience who are
always visiting the newspaper.
It can be hire those people who are belongs in
local areas.
It is very efficient for those people who are
searching a job (Archer-Brown and
Kietzmann, 2018).
DISADVANTAGES
It is very expensive and invest so much money
on the articles.
They are only for short period, after one day
there is no helpful because peoples are throws
newspaper.
Job posting outside the company-
ADVANTAGES
This is based on modern technology to
promoting their articles through online
platform.
It is reliable for organization.
It can be increases large number people who
DISADVANTAGES
It is less responsive because organization
cannot updates the informations on time.
Some times, it is not very helpful and not work.
Improper information and knowledge about job
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are visiting the website.
Wide reach of the advertisement.
profile.
d) Interview Question for receptionist
There are various question occurred at the time of interview and HR manage would ask
different question to the candidates are followings:
Q 1. What will be the role and responsibilities of receptionist?
Q 2. What is basic computer System?
Q 3. How can receptionist manage the business operations?
Q 4. What are the business strategy and planning for development?
Q 5. How receptionist is handle the customers and visitors?
TASK 3
a) Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to both
employees and company
Microsoft is a multi-national company to provide many offers for Graduate student
training program and Apprenticeship. This is very helpful for student to start their career with the
help of this scheme:
Apprenticeship program- this is most effective training program launched in 2012
which providing the training for increasing their quality and motivating to other student. It is a
learning method to learn a new thing for development. This training is provided under the
guidance of expert in which provide the best training program for growth and development. “Say
it with chocolate is conducting many training session for people to improve their skills. This
training is based on-job training that would be learn a new thing. They provide proper guidance
to improve the capabilities.
Graduate training program- this training is important for students because the
Microsoft has directly connected to colleges and student. It provides the training at last year who
has graduate training (Martinez-Conesa andCarayannis, 2017). This is the latest technology in
which student can be start their career with the help of program. Some times, It can be extended
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