Training and Development in the Service Industry: Hilton Hotel

This report examines the critical role of training and development within the human resource management framework, specifically focusing on its application within the Hilton Hotel in Stratford City. The report emphasizes the importance of structured training programs in enhancing employee performance and organizational efficiency. It highlights the benefits of effective training, such as increased employee motivation, fostering innovation, and maintaining focus. The report also references several academic sources that support the positive impact of training and development on human resource management and employee outcomes. This includes the impact of HRM practices on employee attitudes and behaviors and the link between perceived HRM practices, engagement, and employee behavior. The report underscores the significance of continuous training to meet the evolving needs of the service industry, contributing to improved service quality and operational excellence.

Human Resource Management
for service industry

It is very important for the organizations to provide their
employees with proper training so that they will be able to
perform their roles and responsibilities effectively and
efficiently. However, organization should identify the areas in
which they lack. In this context, management should monitor
their employee which will help in identifying the areas in
which they lack. With this respect, employees get highly
benefited through training and development programme.
Following are the benefits which management gets through
training:
 Motivation
 Potential
4.1 Contribution of training and
development for Hilton hotel at
Stratford City

Contd.
 Innovation
 Focus

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References

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