HND Hospitality: Human Resource Management in Marriott Hotels

This report provides a comprehensive overview of Human Resource Management (HRM) practices within Marriott Hotels and Resorts, focusing on the application of HRM principles within the hospitality industry. It examines the role and purpose of HRM, including strategies for recruitment, selection, team building, and conflict management. The report delves into the tools utilized by Marriott, such as trend analysis, ratio analysis, and turnover analysis, and explores various strategies, including the implementation of employment rules, reward systems, and performance evaluations. It also provides a snapshot of the current employment status in the UK hospitality sector, referencing relevant employment laws like the Health & Safety at Work Act and the Equality Act. The report concludes by emphasizing the importance of HRM for the growth and success of hospitality businesses, highlighting its direct impact on employee performance and organizational objectives, and includes references to relevant academic sources.

Human Resource Management for
Hospitality Industry
Marriot Hotels and Resorts

Table of Contents
• Introduction
• Role of HRM in Marriott Hotels and Resorts
• Purpose of HRM in Marriott Hotels and Resorts
• Human Resource Management Plan in Marriott Hotels and Resorts
• Tools of HRM in Marriot Hotels and Resorts
• Strategies of Marriott Hotels and Resorts
• Current Employment Status of Hospitality Industry in United
Kingdom
• Employment Laws Affecting Marriott Hotels and Resorts
• Conclusion
• References

Introduction
• In the recent years Human Resource Management has been considered as
one of the key element for the future growth and success of an
organization. Human Resource is an important resource of the organization
which is directly related to accomplishment of the organizational
objectives of the organization.
• The hotel Marriott uses some tools and techniques to use the Human
Resources of the organization in a proper way so that the ultimate aim of
the organization can be fulfilled. The hotel mainly focus on the effective
organization of the man power within the hotel so that they can work
effectively towards the fulfillment of the organizational objectives.

Role of HRM in Marriott Hotels and Resorts
• The main role of the HRM in Marriott are as follows;
• Increase the brand value of the organization by motivating
employees,
• Recruitment and selection
• Team building
• Guiding on effective leadership
• Management of work place
• Managing the conflicts of the employees of the organization etc.

Purpose of HRM in Marriott Hotels and Resorts
• The main purposes of Human Resource Management in Marriott
hotels and resorts are listed below;
• Increase the morale of the employee
• Increase the productivity of the organization
• Making the employees familiar with the tools and techniques of
HRM
• Increase the efficiency of the employees
• Motivation to work towards the organizational goal
• Better and effective performance of the employees
• Training and development of the employees

Human Resources Management Plans of
Hilton
• The following are the future plans and analysis of the organization
Marriott Hotels and Resorts;
• To Access the current human resource needs
• Evaluation of the performance of the employees on regular intervals
• Review of HRM policies
• Planning the strategies according to the changing demand of the
customers
• Analysis of the current trends in hospitality business
• Succession Planning
• Better training and development technique

Tools of HRM in Marriott Hotels and Resorts
• The following are the tools of Marriott Hotels and Resorts of HRM
activities;
• Trend Analysis: In this technique the main emphasis is given to the past
performance so that on the same basis future performance can be
determined.
• Ratio Analysis: this is a technique is a comparison between two variables.
Two aspects of a specific activities are compared and basing on the same
future forecasting is done as the two variables depend on each other.
• Turnover Analysis: This analysis is made basing on the employee turnover
in the past in terms of employee management and engagement in Marriott
Hotels and Resorts.

Strategies of Marriott Hotels and Resorts
• The following are the strategies of Marriott Hotels and Resorts.
• Implementation of employment rules and regulation of employment
policies
• Reward and educational session of employees
• Evaluation of performance
• Succession Planning
• Effective Training and Development Session

Current Employment Status in Hospitality
United Kingdom
• Considering the analysis current status of employment in UK is moderate
scale. According to the recent report published by ONS, the people over
1.75 million were appointed in hospitality industry since June 2017
beginning in United Kingdom.
• Subsequently a reduction of 1% has been shown in the recent years in the
aforesaid numbers till the end of June 2018.

Employment Laws Affecting HRM of
Marriott Hotels and Resorts
• The laws which can affect the employment and human Resource
Management of Marriot Hotels and Resorts in United Kingdom are as
follows;
• Health & Safety at work Act, 1974
• The Employment Rights Act, 1996
• The Equality Act, 2010
• Rehabilitation of Offenders Act, 1974

Conclusion
• With the above explanation and discussion, it can be concluded that
Human Resource Management is an important elements for the future
growth and success of a hospitality business. The growth and success of an
organization relies on the level of performance of the employees which is
directly linked with the overall growth of the organization as well as
achievement of the organizational objectives and goals.

References
• Limited, E. G. (2008). Marriott Hotels stresses the Spirit to Serve: Firm
among best big companies to work for in UK , 16 (5), 26-28.
• Ltd, M. U. (2002). Marriott Hotels attempts to banish the long‐hours
culture , 10 (4), 13-15.
• Research, I. C. (2004). Human Resource Management - Best Practices at
Marriott International .
• Vivek Gupta; Konakanchi Prashanth. (2004). Human Resource
Management - Best Practices at Marriott International. IBS Center for
Management Research.
• Zolkifi, S. (2013, July 16). Case study: Singapore Marriott Hotel .

Notes
• Today, in the competitive business world, HRM is an essential arm in the
field of hospitality. The role of Human Resources Management are vast to
explain as the Hr managers perform multiple jobs for the betterment of the
employees as well as organization as a whole in Marriott Hotels and
Resorts.
• The role of Human resource manager in Marriott is to ensure that each and
every employee of the organization is working hard for the ultimate aim of
the organization and performing their respective duties and responsibilities
in a diligent manner.

Notes
• The aforesaid legislation have been made and implemented in the
organization for the safety and for the protection of employment rights of
the employees working in different sectors of employment. These laws
have been passed to ensure mainly the health security, safety and
employment rights of the employees of the country United Kingdom.

Thank You