Human Resource Management in Service Industries: McDonald's HRM Report

This report provides an in-depth analysis of Human Resource Management (HRM) within McDonald's, a prominent player in the fast-food service industry. The report begins with an introduction that establishes the fundamental role and purpose of HRM, emphasizing its significance in the service industry. It then delves into the objectives of HRM, exploring how these objectives align with organizational goals. The report examines the strategic approaches employed by HR managers to enhance staff performance, including the analysis of external environments using tools like PEST analysis. Furthermore, the report assesses the current state of employment relations within McDonald's, highlighting key aspects such as employment contracts and statutory rights. It also explores the impact of employment laws on HRM within the organizational context. The report concludes by summarizing the key findings and providing a comprehensive overview of HRM practices at McDonald's, supported by relevant references.

Human Resource
Task 1 & 2

Content
 Introduction
 Role and purpose of Human Resource Management in service industry
 Objectives of human resource management and judging in achieving goals
 HR manager uses strategy in implementing performance of staff
 HR plan by analysing supply and demand of product and service in order to
McDonald
 Assess the current state of employment relations in McDonald
 Employment laws affects on HRM in organisational context
 Conclusion
 References

Introduction
Human resource is based on working people with a common
purpose in according to their having knowledge, skills and
abilities. They are leading with company on day to day basis.
This Presentation is based on McDonald whom is dealing with
fast food products. Here assignment is based on identifying role,
purpose, objectives in achieving goals and objectives.

Importance of HRM in Hospitality industry
HRM is one of the valuable aspect that can help an organization in
managing their resources more effectively. HRM is under the field of
the studies of personnel management and transform to human
resource management in the beginning of 1980.
Importance of HRM in hostility industry:
•It will assist in making effective control and management
•Improves efficiency of workers so that they can delivers effective
services to clients.

Analyse the external environment
Pest analysis is one of the best external environment that can help
the company to analyze the impacts those are done within an
organization.
Political factors: There are certain rules that are implemented on
the hotel by the government on hospitality sectors.
Economical factors: GDP and the public spending would remain
constantly rise so this purchasing power of people goes on
increasing.

Role and purpose of Human Resource
Management in service industry
Service industry is playing a vital role in examining more.
McDonald is facing development in making effective team with
competitive advantage for developing purpose. The responsibility
of HRM is to make selection of right person for the right job.
Strategic process is made by including planning and forecasting,
employment contracts, accomplishing needs, process based on
recruitment and selection.

Roles are identified in three forms
administrative, operational and strategic
HR
Administrative: In this, McDonald is leading with policies with
legal framework by keeping records in daily basis. Managers are
using web based technology for completing benefits of
employees. Their purpose is to examine applications and
activities.

Purpose of HR
Social significance: Personnel's are based on satisfying social
needs of employees who are working by maintaining balance
with dignity. McDonald is providing suitable productivity by
maximising resources. The employees are leading with
reasonable compensation and eliminating wastes.

Objectives of human resource management
and judging in achieving goals
In this, company is ensuring willingness with a context to
workforce. Objectives are based on three forms societal,
organisational, functional and personal are defined below.
Personal Objectives: For achieving goals and objectives
individual make contribution in improvements. Company is
leading with personal judgements in maintaining, retaining and
motivating them.

HR manager uses strategy in implementing
performance of staff
As a manager of McDonald is using strategies and policies in
order to improve performance of staff. Organisation is facing
qualities of manager for implementing performance of staff are
consider below.
•Capability and opportunity is faced by manager for matching it
by forming strategies for implementing performance.
•Manager lead mutual support in maintaining area for strategy
forming. This approach is based on making professional
development.

HR plan by analysing supply and
demand of product and service in
order to McDonald.
Here present and future requirements are consider properly by
monitoring and controlling process. The organisation is based on
demand and supply with making strategic plans in order to deal
with product and services are explained below.
Resourcing strategy: Their aim is determined by development of
competitive environment with making sustainable for a longer
period of time.

Continue..
Analysing operational effectiveness: McDonald is making
competitive arrangements in leading with the process to
minimise cost of product and achieve high productivity among
employees.