Human Resource Management Strategies for Netflix: A Report

This report provides an in-depth analysis of Human Resource Management (HRM) practices at Netflix. It begins by defining HRM concepts, including recruitment, selection, and the importance of workforce planning within the organization. The report explores the functions of HRM, categorizing them into managerial and operational aspects, with a focus on procurement, development, job analysis, and maintenance. A significant portion of the report is dedicated to comparing and contrasting the processes of recruitment and selection, highlighting their objectives and methodologies. The report also examines the different approaches Netflix uses in recruiting and selecting employees, such as job descriptions and multi-step recruitment processes. Two current job descriptions from Netflix, for a Software Engineering Manager and a Customer Care Representative, are used to illustrate the advantages and disadvantages of the company's recruitment and selection strategies. The report concludes by summarizing the key findings and offering insights into Netflix's HRM strategies.

Human Resource Management to
Netflix

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
1. Concept of human resource management................................................................................3
2. Function of HRM.....................................................................................................................3
3. Concept of workforce planning ..............................................................................................5
4.Difference between Recruitment and Selection:.......................................................................6
Different approaches used by Netflix while recruiting and selecting individual.........................7
5 Two current jobs descriptions posted on Netflix .....................................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Human resource management is responsible for recruiting and selecting appropriate
candidate in the organization. HR manager choose right person at right job so that it can perform
activities and function in an effective manner for achievement of objectives of firm. It also
ensures number of employees within Nestle so company can provide appropriate and timely
services to customers. Netflix is a American company that provides Media and entertainment
services to its customers across worldwide. This report explains about concept of HRM and
purpose of HRM to Netflix. It also explains about difference between recruitment and selection
process and their advantages and disadvantages to Netflix.
1. Concept of human resource management
HRM is the process of recruiting, hiring and managing the employee within the
organization (Cooke, 2018). Human resource management also is the process of planning,
organizing, directing and controlling of the procurement, maintenance of the of human resource.
It concerns making efficient and effective use of human resource so that the set goals are
achieving. It helps in good utilization of resources and establish good relationship between
employee and management. Several policies, process and practice of organization is plans for
help in achieving goals and objectives. Human resource help in transforming the dead
component of production into helpful product. It increases the job satisfaction and self-
realization.
Purpose of HRM-
The purpose of HRM is increasing the Netflix profit by investing on right people and
right talent. HRM find out the top talent, skill and knowledge of employee who are working in
the Netflix (Fedotova,and Stolyarova, 2016). It improves the service get by the organization to
society through building better employee team spirit, which lead to much efficient employee and
group performance thus HRM seeks to manage change to the common advantage of individual
group the Netflix and society. The purpose of human resource is to manage many needs of
company employee from financial to legal substance. These provide the favourable atmosphere
and facility for managing stability of employees. It maintains high team spirit and human relation
by sustaining and improving the various condition or facility.
2. Function of HRM
Company function of HRM is broadly classified into two categories.

Managerial function- The HR managers such as perform the basic function of management
which are below here-
Planning — Planning is the process of thinking about and organizing the activity that are
requires for active a desire goals. It is necessary to give direction to the Netflix for establish the
best procedure for reach the objective of organization. Planning requires the assessment of
present and future need of Netflix to be compared with the present and future resources of
organization. It involves generally plan of Netflix's budget, procedure, policies, demand and
supply.
Organizing- Generally organizing is the process of allocation of jobs that are determining in the
planning sequence. It allocates the task among the employees. It specifies channel and mode of
communication among the members of Netflix. This function of HR helps in optimizing the
company and productivity, aligning staffing with strategy. It learns to employee new techniques
from that makes good production.
Directing- Directing include the manager instruct, guide and oversee the performance of the
employee to achieve predetermine goals. Directing said HR manger can create plan but
implementation of plan is depending on the motivation of people. HR motivates the employee
through career plan and salary administration by rising employee team spirit developing
relationship.
Controlling — It helps in check the error and to take correction action so that difference from of
task are minimized and stated goal of the organization are achieved in an aspiration manner. The
helps in balancing staff report, balance scorecard, benchmarking, human capital management of
organization.
Operational function- It is also called the service function of HR those are reverent to specific
department. Operation function of HRM is related to the assuring right people for right job at the
right time (Willis, Cave,and Kunc, 2018). These function include procurement, compensation
and maintenance function of HR.
Procurement- First operation function of HR is procurement. It consists of activity of employee
skill, aptitude, man power planning and the internal mobility. It covers the sources of supply of
labour and placement of employee.
Development- Development prepare the new employee opportunities and provide new skill for
employee. It consists the development activity of whom improve the skill, knowledge, and value

of employee during perform their job from that Netflix work fast and achieve their goals in very
short time.
Job analysis- Job analysis describe the job nature and the requirement of human like
qualification, work experience of job. It provides clear job description and job specification of
employee.
Maintenance- maintenance is protraction function that are protracted to the employee while they
are working in Netflix it provides safety benefit such as housing, medical, educational, transport
facility etc.
3. Concept of workforce planning
Workforce planning is a continuous process. It involves systematic identification and
analysis of what organization going to need in term of the size, type, experience, knowledge and
skill of its workforce to achieve its objective and needs. Workforce planning refer to the process
of assure an organization current and future access to the human capital need to perform
effectively. Workforce planning aligning the overall business objective and long term vision, it
measures to ensure the essential skill and knowledge are always present in staff.
Relevance of workforce planning helps in improve retention rate, save time in
recruitment process. It will decrease the recruiting cost and help the Netflix run more effectively
If workforce strategy and business goals are aligned, organization easily identify what hires
Netflix need in the future when the company reaches a critical point for expansion. Workforce
planning helps in to identify skill gapes in the workforce and offering the training to the
employees or recruiting new workers for full fill gap. Workforce planning can help in
Outline characteristic and attribute of the high performance in each department and in form
hiring criteria to find candidate that are just likely to suit the business goals and culture.
Workforce planning can help to avoid to delays and disruptions that is impacting the Netflix
profit. It can also help to reduce the effects of a changing business cycle. Workforce planning is
important because it makes everyone from management to staff look to the future, for themselves
and for the business (DeCenzo, Robbins, and Verhulst, 2016). It helps to aspire staff to push
themselves forward, it helps to reorganize people into roles they are more suited to and it helps to
judge the future, so there are no surprises. It requires managers and team leaders to plan leading
and to consider all business incident. Effective workforce planning is, in substance, a merged

talent management system that can help Netflix business to build and grow, always looking to
the future and anticipating.
4. Difference between Recruitment and Selection:
Recruitment is positive process that search or invite large number of prospective
candidate to come for interview by applying to vacancy of company (Stanley and Aggarwal,
2019). Whereas selecting is a negative process that scrutinize appropriate candidates or
individual suitable for performing particular task for growth and success of company.
Basis of Comparison Recruitment Selection
Definition Recruitment process helps in
attracting individual by
contacting between employers
of Netflix and its applicants.
It involves selection or
picking up suitable employees
for desirable position in order
to perform function of
organization effectively.
Objectives It encourages, influence more
and more people to apply for
desirable position (Slater
2019).
Whereas its objective is to
choose best among the pool so
that Netflix can gain
competitive advantages in the
industry.
Process Netflix attract people through
advertising in newspapers,
application forms and
promotion of vacancies
through existing employees or
personal contacting.
Selection process of Netflix
involves stages such as
submitting form than written
test, interview of applicants
and if the applicants is selected
lastly company conduct
medical test.
Contractual relationship No contractual relationship is
made between Netflix
employer and applicants.
Whereas in selection process
Netflix makes contract with
individual to perform its
function as per rules of
company in exchange of salary

to be paid on monthly basis
(Zolfagharian and Naderi,
2019).
Key Factor: Recruitment process of Netflix
is economic in nature as
company doesn't waste lot of
money to attract individual to
apply because of strong brand
image in the market
Netflix has to bear large
amount of cost to select best
candidates for operations of
various function and
achievement of company
objectives.
Different approaches used by Netflix while recruiting and selecting individual
Nestflix uses various approaches in order to influence people to apply for various
vacancy of company. HR department of company is highly effectively that choose the best
candidate for company that work effectively and helps in growth and success of Netflix. Thus,
different approached used by Netflix while recruiting and selecting employees are as follows:
Job description: As Netflix is a huge organization with number of employees working together
for common goals having operation in various nation. Company is able to maintain definite roles
and responsibilities of individual by preparing proper job description. HR manager of Netflix
continuous analyses and evaluates number of employees required to perform various function of
company. On the basis of that prepares Job description such as job task, compensation and its
interrelationship with other employees. In order to recruit people it use such information and
advertise so people can came and give interviews. Whereas HR prepares question as per roles
and responsibility that employees required to performing within firm.
Multi Step recruitment: It is another process that is used by Netfix in which it used various
stages such as filling of forms, test then interview and final medical test so that HR of company
can know deeply about characteristic and nature of employees. On the basis of analysis and
evaluation of above information gather that make decision to choose the best individual among
them so that it can perform effectively for growth and success of company.
5 Two current jobs descriptions posted on Netflix
HR department of Netflix has post Job description and number of vacancy within firm to
attract potential employees that have specialized skilled and knowledge to come and apply for

desire position. But there are various disadvantages and advantages of recruitment and selection
approaches in Netflix that can be understood through two current job description that company
has used to recruit and select employees within organisation such as:
Software Engineering Manager: Company wants to hire a person that can manage payments
and billing at the same time supervise roles and responsibilities of employees that they are
working properly and effectively (Best Job Descriptions, 2020). Thus, various advantages and
disadvantage of recruitment and selection approached used by company to hire software
Engineering Manager.
ADVANTAGES: Company by explaining roles and responsibilities of employees within
organization is able to inform and attract candidate that have high technical knowledge and skills
to apply for vacancy. Thus, Netflix can easily choose the best individual that can perform all
function of company with ease and comfort. Another benefit that helps in influencing large
number of candidates is company has informed about salary range that it will provide to
individual.
DISADVANTAGE: Netflix has not defined about timing of interview or till when to apply for
vacancy thus it leads to confusion between individual when to apply for desired position in the
organization.
Customer Care Representative: It is another post for which HR of Netflix has prepared job
description for customers care representative in which it has explains about skill and knowledge
desirable by company (Netflix Application Online: Jobs & Career Info, 2020). It has also
described about roles, responsibilities that an individual has to perform thus it influences some of
the people only as they are more responsibilities.
ADVANTAGES: Netflix by determining skill, capabilities and knowledge able to clear about
person that it want to select thus helps in saving time of company.
DISADVANTAGE: Job description demand experience of customers sales executive thus
individual that are fresher couldn't apply for desired post.
CONCLUSION
From the above report it can be concluded that HR plays an important role by recruiting,
selecting appropriate candidate to perform various duties and function within company. Netflix
by planning for its workforce is able to meet demand of customers on timely basis thus achieve
its objectives and goals. It can also be concluded that both recruitment and selection process are

different function that are performed by HR of Netflix to select most the best person suitable;e
for position. At last, it can be explained there are various advantages and disadvantage of
recruitment and selection process used by Netflix.

REFERENCES
Books and Journals
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Cooke, F. L., 2018. Concepts, contexts, and mindsets: Putting human resource management
research in perspectives. Human Resource Management Journal, 28(1), pp.1-13.
DeCenzo, D. A., Robbins, S. P. and Verhulst, S. L., 2016. Fundamentals of human resource
management. John Wiley & Sons.
Fedotova, M. G. and Stolyarova, E. V., 2016. English for professional purposes. The approach to
exploring the profile of professionals in human resources management. In Humanities
education in a university of economics (pp. 417-422).
Slater, R. E., 2019. The Professionalisation of Human Resource Management: Personnel,
Development, and the Royal Charter. Routledge.
Stanley, D. S. and Aggarwal, V., 2019. Impact of disruptive technology on human resource
management practices. International Journal of Business Continuity and Risk
Management. 9(4). pp.350-361.
Willis, G., Cave, S. and Kunc, M., 2018. Strategic workforce planning in healthcare: A multi-
methodology approach. European Journal of Operational Research, 267(1), pp.250-
263.
Zolfagharian, M. and Naderi, I., 2019. Human resource management challenges facing franchise
businesses. Personnel Review.
Online
Best Job Descriptions. 2020., [Online]. Available Through:
<https://www.bestjobdescriptions.com/company-profiles/netflix-inc>.
Netflix Application Online: Jobs & Career Info. 2020., [Online]. Available Through:
<https://www.job-applications.com/netflix-application/>.