Human Resource Planning in Service Industry

This report discusses human resource planning in the service industry, specifically analyzing British Airways' HR strategies. It covers the importance of HR planning, the roles of staff, and the analysis of demand and supply for human resources. Additionally, it provides a detailed job description and person specification for the Airport Operations Manager position, highlighting the necessary skills, responsibilities, and experience required for effective management in the airline sector.

Human Resource
Management

Table of Contents
TASK 1............................................................................................................................................3
1.2 Justify a human resources plan based on an analysis of supply and demand for a selected
service industry business........................................................................................................3
TASK 3............................................................................................................................................4
3.1 Discuss a job description and person specification for a selected service industry job...4
REFERENCES................................................................................................................................6

TASK 1
1.2 Justify a human resources plan based on an analysis of supply and demand for a selected
service industry business
Human resource planning refers to understanding existing and future human resource
requirements and also fulfil the position by recruiting suitable candidates, provide them effective
training and also manage them by monitoring. It is that procedure which are related to identify
existing and future needs of human resources within an organisation (Alfes and et. al., 2013).
British Airways use HRP which assist in deliver effective services and facilities to their
customers. They are deliver new flight services to the people to Madeira along with fulfil all the
requirements.
Importance of Human Resource Planning – It is one of the most important factor which
assist in coping changes by estimating future personnel needs and requirements. It lays down the
foundation for personnel activities and development of human resource management plan are
directly link with effective business strategy along with operational strategy of the firm.
Role of staff members and hour of work required - In Airline industry, main role
performed by employees who are manage various activities and functions. In this, ground staff
members is to carry out different duties and roles which has make sure that safety and comfort of
airline passengers and crew members includes checking luggage, stocking aircraft with
refreshments and also cleaning the plane and runway between flights. The work hour is around
20 hours for offer services of new flight. Staff members require to maintain and manage all
activities and functions related to plane improvement, cleaning and serving foods.
Need for analysing demand and supply – In this, it is required for company to analyse
demand and supply of human resources which is an important part of HRP procedure as it will
assist in identifying the availability of human resource skills in the British Airways (Budhwar
and Debrah, 2013). Along with this, cost of processing human resources for an organisation,
competitive environment of human resources are evaluated and conducted in the industry.
Analysis of demand and supply for British Airways – The company believe that
planning is required for human resources for an organisation in future time period on the basis of
analysing demand and supply. Through this analysis, existing human resources of British
Airways are compared and identified their present and future requirements which help in

forecasting demand. Similarly, availability of human resources for service industry has to be
identify with the help of recruitment agencies in order to estimate supply of HR for an
organisation as per the budget. Along with this, forecasting of demand and supply of human
resources with analysis of needs that will assist in overcoming some changes and gain high
competitive advantages.
BA Demand and Supply
Staff duties – The role of staff as per BA are as under:
 They have responsible for manage and maintain passengers requirements.
 To check about passengers comfort and necessities.
 They are responsible for customer services during the journey.
 Provide training to airport staff and emergency procedure.
 Resolve customer complaints.
Number of staffs – As per the mentioned scenario in BA, the staff required is more than
10. the duration is four hours and four flights from Heathrow and Four returning during peak
time.
Hours of working – The flying hour and working are different things. The maximum
hours for Airport Operation manager, BA is 60 hours in 7 days, 100 hours in 14 days and 190
hours in 28 days.
BA flight to Madeira:
BA Flights
Areas
Job roles Staff needed
(persons)
Predicted
turnover (%)
Staff to be
recruited (%)
Total
workforce (%)
Luggage area Handling and
managing
Baggage of
passengers
10 20.00% 6 16
Checking
areas
Getting
information of
flights
5 30.00% 3 8
Help desk Provide
required
3 30.00% 2 5

information to
passengers
Rest room for
passengers
Take care of
people and
make them
comfortable
5 20.00% 4 9
TASK 3
3.1 Discuss a job description and person specification for a selected service industry job
Human resource is a systematic approach which help in managing and maintaining
functions of staff members within an organisation. This function assist company in increasing
their whole activities (Chelladurai and Kerwin, 2017). Human resource manager in British
airways which make sure effective recruitment of candidates and it determine responsibilities of
appointed employees. There is urgent vacancy in this firm for the post of Airport Operations
Manager, BA.
Job description – It is the document which describes the general tasks and other related
duties and responsibilities of the position. This may specify the functions and role of an
individual regarding specific position such as qualification or skills required for the job position.
With the help of this, roles and responsibility can easily understand by employer of candidate's
and on the basis of their skills and capabilities. All the staff member like to know what is
expected of them and how they will be evaluated. Job description can be great value to
employers because with the help of this they can analyse right candidate for the specific job role.
It is required for employer is create job description often results in a thought procedure which
assist in determining how critical job role, how particular job relates to others and easily identify
characteristics required for new employees for filling vacant position. Along with this, job
description mainly outlines the required skills, training and education needed by desired
employee (Huselid and Becker, 2011). It is usually important for managing and maintaining
people in an organisation. In addition to this, it is required for recruitment so that candidate can
understand their job role and position.

Job description can be created on the basis of duties, tasks, functions and responsibilities
of job position. Employer are analyse candidate profile and match with current job role which are
required for an organisation. On the other hand, job specification is based on employees abilities,
skills and knowledge regarding current work and also analyse their behaviour or attitude towards
job role.
Alternative job description and Job specification process – There are various people
who use job description technique which main motive is to analyse skills and capabilities. The
procedure for selecting a candidate for specific job position are mentioned as under:
 Job Title - Airport Operations Manager, BA.
 Roles and Responsibilities – The main duty is to train the employees for make sure
about safety and punctuality through Terminal 5. A candidate required to manage and
maintain all operations and functions as well as being accountable for Heathrow
punctuality. An employee must be able to make appropriate decision which help them in
surviving in current market place (López-Nicolás and Meroño-Cerdán, 2011). Also they
should have ability and capability to influence stakeholders and capable to direct and
guide team members to deliver agreed plan among them.
 Skills and capabilities – A candidate must have leadership skills which help them in lead
large team who work in right direction. Employer always hire those employees who have
ability to handle and manage all business operations as a role of Airport Operation
Manager. Managerial skill must be required among candidate which help them in
managing and maintaining all business operations.
 Work schedule – Employer clear working hours to the employee which are adopted by
an organisation and also analyse their choice of work timings.
 Job Objectives – The main job role is to focus on safety and punctuality in the business
operations and functions.
 Experience – The working experience of Airport Operations Manager is 3-5 years.

REFERENCES
Books and journals
Alfes and et. al., 2013. The link between perceived human resource management practices,
engagement and employee behaviour: a moderated mediation model. The international
journal of human resource management. 24(2). pp.330-351.
Budhwar, P. S. and Debrah, Y. A. eds., 2013. Human resource management in developing
countries. Routledge.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
Huselid, M. A. and Becker, B. E., 2011. Bridging micro and macro domains: Workforce
differentiation and strategic human resource management.
López-Nicolás, C. and Meroño-Cerdán, Á. L., 2011. Strategic knowledge management,
innovation and performance. International journal of information management. 31(6).
pp.502-509.
Marchington and et. al., 2016. Human resource management at work. Kogan Page Publishers.