Human Resource Practices: Amazon Training and Development Report

This report examines human resource practices, specifically focusing on training and development within an organizational context, using Amazon as a case study. The report begins with an executive summary, followed by an introduction that discusses the importance of training and development as a key HR practice and justifies the selection of this area for investigation. It then presents findings based on a literature review, exploring research methods and data collection techniques. The report delves into stakeholder analysis, identifying key stakeholders and assessing the impact of training on them. It offers recommendations for improving training processes, such as making training more objective-driven, and discusses how these recommendations would benefit the identified stakeholders. The report concludes with references and appendices, providing a comprehensive overview of the research and its implications for enhancing HR practices within the organization.

Running head: HUMAN RESOURCE PRACTICES
Human Resource Practices
Name of the Student
Name of the University
Author notes

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Executive Summary
This report is intended to represent the context of HR practices in an organisation. The impact
of the HR practices and how they should be managed thoroughly is been discussed in this
report. The role of stakeholder analysis is been analysed in this report. For the company
reference, the case study of Amazon has been selected here. The report comprises of
introduction, findings and conclusions or recommendations for the betterment of the training
process as the HR practice. The findings show that there are scope for the company to
improve in their training through making it more objective driven. The distribution channel of
the company will be benefitted through effective training.

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Table of Contents
Introduction....................................................................................................................3
Ac 2.1- HR Practices......................................................................................................3
Discussion of Training and Development..................................................................3
Justification of Choosing the Area.............................................................................3
Research question.......................................................................................................4
Findings..........................................................................................................................4
Ac 2.2- Literature Review..............................................................................................4
Ac 1.1- Research methods..............................................................................................6
Primary research methods..........................................................................................7
Conclusions and Recommendation................................................................................8
Company details.........................................................................................................9
Stakeholder Analysis..................................................................................................9
Impact of trainings on the Stakeholders...................................................................11
Recommendations....................................................................................................11
How the recommendations will benefit the identified stakeholders........................13
References....................................................................................................................14
Appendices...................................................................................................................16

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Introduction
Ac 2.1- HR Practices
Discussion of Training and Development
Human resources are said to be the centre of any organisational structure. In every
aspects of the organisational functions, human resources need to be supported and provided
with all kinds of needful. Among various human resource practices, the training and
development plays a pivotal role. The basic importance of training and development contexts
within the organisation lies in the fact that it helps the company to enhance the performance
of the employees. At the same time, this is effective in keeping a track of employees’
performance. Training programs in an organisation is the responsibility of the human
resource department. The training schedules and parameters are built on the base of
organisational objectives.
For example, in an organisation like Amazon, the trainings are based on the betterment of
employees’ performance in serving the customers. Again, in the same department, the
technical team is being trained to make them aware of the new technologies and use them in
the supply chains. As the company works only on the online platforms, it is important for the
organisation to deliver their best performance in dealing with the customers. Hence, for the
organisations, training and development works as an integral part in increasing their
employee performance and skills development.
Justification of Choosing the Area
Among the various parts of the human resource management, the main reason of
choosing training and development is the importance of it in the organisations like Amazon.
This is the part of HR practice that works for almost every organisation. The discussion of
training and development according to the requirement of a specific company will also give

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an idea of the most of the industries and companies. This is one of the most important and
relevant areas of human resource management. The training casts impact on the overall
performance of the employees (Larsen 2017). At the same time it increases the credibility of
the workers. Development of overall human resource context is depended on training
programs of the company. Most of the organisations spend huge amount of time and
resources for the training and development purposes. Due to this reason, the human resource
department has to give special importance to this aspect. Hence, this human resource area has
been chosen for this assignment.
Research question
The research question for this study will be-
What are the importance of training and development in the organisational context
and what are the means to improve this human resource practice?
Findings
Ac 2.2- Literature Review
According to the study done by Akanbi and Adetunji(2016), the importance of
training and development cannot be subsided by any means. The organisations have their
training plans in order to grow one’s ability to enhance their potential through learning and
experiences. Trainings enable them to perceive the changes within the organisation in an
effective way. This paper does not mention any specific type of research method in the course
of its writing. The study has been done on the exploratory method and secondary resources
has been used for the analysis and findings. The findings of the paper is based on some
aspects of training and its different parts.
The first part of the finding in this paper talks about the main purpose of training. As
stated by Akanbi and Adetunji(2016), organisations have the purpose training is based on

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their staff development programs and employment mobility. The skills that are acquired by
the training and development has far reaching impact on the employees in broader way. The
skills that the employees acquire through trainings can have a far reaching effect which they
can use in multiple tasks other than the definite assignments. There are several kinds of
trainings discussed in this paper like- skill acquisition trainings, induction training, attitude
change and skill development trainings. The study also talks about the aims of trainings and
development. The positive aspect of the research is that this reveals all the important parts of
training and development including the factors that trigger the necessity of training in the
organisation. Changes in the organisational internal factor, the changes in customer
performances or the changes in technology- all works as the factor triggering trainings and
development in an organisation. The research is authentic, valid, reliable and recent as it uses
the secondary resources that are published in peer reviewed journals.
Another article by Rodriguez and Walters(2017) sheds light on importance of training
and development on the employee evaluation and performance. This aspect of HR practice is
quite relevant in present business context. The employees are the base power of any
organisation and at the same time their performance influences the bottom line of the
company. Hence, it is necessary that the company gives special importance to its training and
development projects. According to the study, the organisations of present time aspire to
achieve multiple objectives at the same time. They want to grow in the market through
services, capabilities, differentiation programs and products as well. Organisations are
spending huge amount for the training and development purposes. The conceptualisation of
training and development programs is based on fulfilling the gaps between the expected
performance and current performance. The data used in this study are based on secondary
reliable resources and the paper was published in recent years. Validity of the study is
relevant for most of the organisation of present times.

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As shown in the paper of Karim, Choudhuryand Latif(2019), the influence of the
training programs can directly be seen in the performance of the employees. This is a
quantitative research and used interview method for the study results. Total number of 30
respondents was selected for the questionnaire based on employee satisfaction and
performance and its connection with the context of training and development. According to
the findings of the study, there are several factors that triggers the necessity of trainings.
Some of them are atomization, technological changes, changes in policies, changes in skills
requirements. Training can also work as the motivator for many employees for constant
advancement in their performance and individual skills. This is a relevant research for the
organisational purpose. Through the trainings the students get to choose what is better for
their skill enhancement and do better in future.
Ac 1.1- Research methods
The first stage of any research is to determine the research purpose and plan. This is
the crucial part of the research methodology. In this part, the researcher has to decide what
will be the topic of their research and draw a blueprint of how they are going to complete it.
Literature review is the second step of research work. In this stage the researcher gathers
important information from the books and articles relevant to the subject. Third part is the
methodology part where the researcher decides about the research methods and design for it.
After collecting the data in qualitative or quantitative method, the researcher finally explains
the findings and comes to the results. Results are followed by the conclusion that are drawn
from the overall research results.

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Figure: Types of research resources
(Created by the author)
The data collection can be done in primary and secondary methods. Primary data are
the one that uses the resources collected from the first-hand experience of the samples. On the
other hand, secondary data is collected from the books, articles or other reliable documents.
The validity of the primary data is more than the secondary data. Primary data takes more
time and resources support. In respect to that the secondary data is more accessible and takes
lesser time.
Primary research methods
Primary researches can be done through interviews or surveys. Both of the procedure
is most important part of any primary research process. The main features, advantages and
disadvantages of these methods are discussed below-
Interview
Research
resources
Primary
interviews
survey
observations
Secondary
company
documents
articles, books,
journals
governmental
documents

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Interviews are the qualitative research method in which the set of questionnaire is
presented and data is collected from individual participants. Most of the time, the questions
are open-ended in nature. The interview is designed to capture participants feeling or
thoughts on a particular complex topic (Mohajan 2018). Interviews are time taking and the
researcher have to do extensive work to decode the responses. The interviews are to be
transcribed and analysed by the interviewer. The interview techniques need to be effective so
that the interviewee gets ample time and scope to speak.
Survey
In business, surveys are the most used tools for primary researches. The survey
method is used for the research topics that are less complex and simple. Surveys can be done
on paper or online. The data might vary hugely according to the understanding of the
participant. The questionnaires for survey are mostly close ended and answers are quite clear
and simple as well.
Conclusions and Recommendation
Ac 3.1:
The stakeholders of the company Amazon are the customers, the investors, the owner, CEO,
managers, strategic partners, community and the environment
Amazon is one of the Big 4 companies in the world. The company started its journey
as an online book-seller. Gradually, it began to expand its business in online retailing and
web contents. The company is known for its employee management plans and technological
inclusions. This report aims to give an idea of the stakeholders of the company. This will also
discuss of the training and development practices of the company and how that can influence
the interests of the stakeholders.

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Company details
The growth of the company in past few years can be detected to understand where the
company is standing in recent market.
1 2 3 4 5
0
50
100
150
200
250
300
Revenue (billion us dollars)
Revenue (billion us
dollars)
In the above graph, the growth of Amazon revenue in past five years has been seen.
Stakeholder Analysis
The main stakeholders of the company are employees, investors, directors, customers
and suppliers. The following grid shows the power and interest matrix that is used for
analysing the stakeholders and their required managing processes.

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Customers
The customers of the company expect high quality products and services. Amazon
offers quality product in reasonable price. Customers want to have the most value for their
money (Adekiya and Ibrahim 2016).
Employees
The employees of Amazon expect to have higher salary scopes, job satisfaction and
career advancement plans.
Suppliers
The suppliers and the strategic partners of Amazon expect the company to grow so
that they can sell their resources to the company more. This will increase their profit margins
as well.
Directors and Employers
Keep Satisfied
Investors, Directors and
sponsors
Manage closely
End users or the
customers
Monitor
Suppliers,managers,
team leaders
Keep Informed
Employees
Power
Interest

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The directors and the employer of the company will think about the growth and profit.
They will expect to have utmost profit from minimum investment.
Impact of trainings on the Stakeholders
Amazon, as a company takes the training and developmental plans seriously.
According to the mission of the organisation, their stakeholders’ interest is one of the most
important aspects of their operations and management (Bell et al. 2017). The training casts
impact on the overall performance of the employees. At the sametime it increases the
credibility of the workers. Development of overall human resource context is depended on
training programs of the company. Most of the organisations spend huge amount of time and
resources for the training and development purposes. This influences the stakeholder’s
resources and their roles in the organisation. Trainings and development of the employees
helps the company to get the profit margins sorted. Amazon can try to have different types of
training program in order to mitigate the problems. Increased profit margins will influence
the stakeholders and their interests.
The company’s responsibilities towards the stakeholders should not be neglected. The
companies take their decisions so that most of the stakeholder’s interest would be mitigated.
In this respect, the training and development of the employees are necessary. Stakeholder
analysis gives the scope to understand in which direction the company should move to plan
their trainings. Amazon needs to contemplate in some of the aspects in order to excel in their
customer services and profit making.
Recommendations
1. The case study of Amazon is used in this report. The company is known for its
customer management and fast delivery process. Another thing is the product
variety that the company offers. The first thing that the company should try in