Human Resource Management Report: HRM in Chocolate Presence Company

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the Chocolate Presence company. The report delves into the importance and purpose of the HRM function, examining key areas such as recruitment and selection, reward systems, performance appraisal, and training and development. It evaluates the strengths and weaknesses of the company's selection methods, offering suggestions for improvement. The report also includes a detailed person specification for a receptionist role, outlining essential and desirable skills, qualifications, and experience. Furthermore, it explores the benefits and drawbacks of job advertising through notice boards and recommends alternative, more effective methods like social media and online job portals. The report also discusses the benefits of training and internships, flexible working arrangements, and employee motivation strategies. Finally, it analyzes the significance of employee engagement, various engagement approaches, and the influence of UK employment legislation on HR decision-making, providing a holistic view of HRM within the organization.

HUMAN
RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
A IMPORTANCE AND PURPOSE OF HR FUNCTION.........................................................1
B SELECTION METHOD STRENGTHS AND WEAKNESS ................................................2
C IMPROVE SELECTION PROCESS ....................................................................................3
TASK 2............................................................................................................................................3
A PERSON SPECIFICATION..................................................................................................3
B BENEFITS AND DRAWBACK OF JOB ADVERTISING..................................................5
C RECOMMENDATION...........................................................................................................6
TASK 3............................................................................................................................................6
A. benefits of training and internship in Microsoft ....................................................................6
B flexible working arrangements by the Microsoft to employees..............................................7
C Microsoft motivates its employee of different job roles.........................................................8
TASK 4............................................................................................................................................9
a) employee engagement and importance of employee engagement for the effective
employees relations in Microsoft................................................................................................9
b) critical evaluation approaches of engagement and how it helps in the effective
communication..........................................................................................................................10
c) key elements of the UK employment legislation and there influence in making HR
decision.....................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
HUMAN RESOURCE MANAGEMENT: It is modern approach for maintaining people
at the workplace, it develops the people skills through training and development which increases
the overall performance of organisation(Noe and et.al., 2017). Importance of HRM in company
is key factor for the growth of the organisation. For quality work by the employee the HRM
department motivates the employee for the company, productivity and profit of the company
increases. HRM department recruits candidate who can easily adopt the changes to change
according to the organisation requirement. HRM department is important for the upbringing and
increasing the corporate image in the market with help of company social and moral behaviour in
the good manner. Chocolate presence manufactures chocolate which rapidly expanding in the
North Yorkshire in U.K. The company provides handmade chocolates with greeting cards. The
company tries to produce innovative product for its customers. In this report the study will be
based on the HRM purpose and importance in the company. The study will be on HRM
decisions influence the organisation performance. Further the study will give lights on the
methods of job advertising benefits and drawbacks in company.
TASK 1
A IMPORTANCE AND PURPOSE OF HR FUNCTION
HRM refers to hire, deploy, recruitment of employees in the company and management
of employee performance, giving training, reward, appraisal, through which the employees get
motivated to work efficiently in the organisation. The different functions of HRM are:
RECRUITMENT AND SELECTION: it is a process in which the company identifies the and
fill the vacant job position in the organisation(Bratton and Gold, 2017). Recruitment means
analysing job requirement, job vacancy, application, screening, short listing and selecting right
candidate. selection is the process in which the candidates are being selected who matches to the
job position in the company, in other words it means selecting the best candidate. The purpose
and importance of function in chocolate presence is to recruit the employee who can able to
bring innovative ideas for the company and can help the company to expand and capture large
section of the market.
REWARD: the most important function in the company is to give reward to the employee.
Reward motivates the employee to work hard and give their best in the organisation. Rewards
can in two types that is monetary reward and non monetary reward. The purpose and importance
1

of the function in the company is to motivate the employee which will lead to increase the
overall performance of the organisation through which the company will be able to achieve its
future goal(Cascio, 2015).
PERFORMANCE APPRAISAL: in this process the company assess the performance of the
employee of the basis of period of job done by the employee in the company. It is an important
part of the company to know about the employee capabilities, skills and talent in the particular
job position. The purpose of the performance appraisal in company is to know the employee and
motivate on the basis of performance. The company can promote employee on the basis of skills
and talent to attend meeting with foreign clients which will lead to increase the organisation
image and able to grow the business.
TRAINING AND DEVELOPMENT: this function is important part for in the company for
employee overall development in their particular job position with the help of training the
employee increases its skills to understand the organisation working culture. when employee gets
to know it increases the productivity and profit of the chocolate presence company through
which the purpose of the company gets fulfilled(Sparrow, Brewster and Chung, 2016). The
company purpose to increase its size and nature fulfilled with proper planning to give training to
its employees.
B SELECTION METHOD STRENGTHS AND WEAKNESS
Selection method refers to choosing the best candidate for the company out of the job
application that company received. In this method the company selects the right person for the
right job. In chocolate presence company the candidates are selected on the basis of taking test
home made assistance in maths and English. If the candidate able to qualify with 50% marks
than they get selected. Through this the company gets benefits in uniformly working of the
organisation by following proper process of selection. Drawback is the company is nota able to
get skill and talented candidate as required by the company because it does not assess the
candidate properly. If candidate gets selected in probationary period, home made assessment is
unrealistic and less reliable method for the company.
Strengths Weaknesses
 Through home made selection the
company is able to know the candidate
capability, skills and talent which is
 The home made assessment test
conducted by the company to assess the
performance of the employee may not
2

required for the particular job position
in the organisation.
 Selection criteria through home made
assessment makes the company to
work uniformly in the recruitment of
the candidate it enables the company to
understand employee through
performance in selection process.
able to assess employee talent and skills
in the fullest form by the company.
 While selection process done by home
made assessment the company some
candidate may not be able to behave
openly in front of the HR of the
company(Berman and et.al., 2019).
C IMPROVE SELECTION PROCESS
Chocolate presence company can improve its selection method so that its can able to get
right person in the company. The company improve its selection criteria which gives the
company quality employee in the organisation chocolate presence is in requirement of the
candidate who can bring the company in the market with the growing abilities and expansion of
the business.
Structured interview test: in this the quantitative research is done on the employee. The
questions that are asked to the candidate are in the same order and same questions. Through this
the company can compare understand the candidate with the difference in answers given by the
candidates(DeCenzo, Robbins and Verhulst, 2016).
Train the interviewer properly: chocolate presence company can train its interviewer properly
to get the best result. The experts in the fields are responsible to take the interview which will
maintain the standard of the company as it will be done in consistent manner and remove all the
ambiguity.
TASK 2
A PERSON SPECIFICATION
Job Title: RECEPTIONIST Department: Finance department
COMPANY Chocolate presence
POST Receptionist/front office
LOCATION UK
3

REPORT HR of the company
QUALIFICATION MBA
RESPONSIBILITIES Attending clients, receiving calls, making appointment of
interviews.
JOB TITLE:
RECEPTIONIST
DEPARTMENT: FINANCE DEPARTMENT
CRITERIA ESSENTIALS DESIRABLE
SKILLS REQUIRED  Presentation skills and
communication
excellence both verbal
and written
 strong organisation
skills
 IT skills like word-
processing, power
point and spreadsheet
 ability to prioritise,
work under pressure
and meet deadlines
 good numeracy skills
 Macromedia
application for web
authority experience
 ability to use data base
package. Or
willingness to learn
ATTAINMENT Degree in subject
KNOWLEDGE Excellence in knowledge
working in Microsoft office
like word, excel and power
point
Knowledge of communication,
technical and team procedures
RELEVANT EXPERIENCE Experience in providing Experience of working in the
4

general management support higher education within the
receptionist environment
DISPOSITION  Ability to work in
independently and
initiate as part of
organisation
 willingness
 flexibility
 ability in wide variety
An interest in issues relating to
call and mails
INTERVIEW QUESTIONS:
 tell about your self
 what do you know about the company
 Tell about areas your interested
 what are your weaknesses
 why are you interested in this job
 why should company hire you
 what qualities you have
 how much will you give to the company
B BENEFITS AND DRAWBACK OF JOB ADVERTISING
The company chocolate presence gives job advertisement trough noticeboard, on the
notice board the company places vacant job position of chocolate presence. Notice board on the
outside of the company main entrance address both the external and internal candidates who are
interested in the job(Brewster, Mayrhofer and Farndale, 2018). Through the noticeboard system
the public gets aware about the actual post. Company inform to employees about vacant post and
they inform to their family and friends. In this manner enterprise circulate job advertisement to
all people.
Through notice board job advertisement the company makes an cost effective approach to attract
the candidate in the company. But with the notice board the limited number of the candidate gets
attracted to the company vacancy. The persons who are passing the company main gate or the
employee are aware of the information. Due to this system the company is not able to bring
much talent in the company.
5

In the chocolates presence the company tries attract the candidate for the role of
receptionist in through notice board advertisement system. The company uses the fair method as
it is cost effective and notice board advert provides the detailed version of job position in the
company. The company can uses this method as consistently for the job vacancy. The job role
describes the salary and the pay role of the job position. The company attract the candidates who
have the capabilities to fulfil the requirement of the company job position(Wehrmeyer, 2017).
C RECOMMENDATION
Chocolate presence company can use the recent job advertisement methods to attract the
public for the job position in the company this can be through social media, online portals for
jobs, etc. through social media the large amount of public get know about the company job
position. And the company is able to get talented candidates among the huge pool of the public.
The social media is the medium where all the people get connected to become socially
connected.
Company should give job advertisement on its website, this will be helpful in circulating
this information to mass public. People will be able to know the actual requirement of firm hence
right and eligible persons will only apply on its website. Hence it would be time saving process.
Scrutinising can be done easily and HR will have to call only few members for interview an final
candidate can get selected easily.
Another appropriate method used as the job advert is the online portal for jobs. In this
type of job advert the people gets connected to search appropriate jobs and the company also
able to get the suitable candidate for the job vacancy. In online portals the candidates gives their
details about the qualification, work experience, degree, or other unique qualities about
themselves.
The company can refers another method through newspaper advert of job. News paper are the
medium through which large section of the public gets attracted. The candidate get the
knowledge of the company and vacant job position in the company. Through newspaper the
company attracts the invalid candidate also who are not meeting the qualification of the
company(Omotayo, 2015).
Chocolate presence company can choose the online job portal advert method through
which the company is easily able to get suitable candidate and can give online interview which is
cost effective for the company and best method of job advertisement.
6

TASK 3
A. benefits of training and internship in Microsoft
Microsoft is leading technology company in the world the company develops and sales
its product around the world. The company produces computer software electronic and the
personal computers. The company was founded in 1975 its founders are bill gates and Paul
Allen. Currently the employee working in the company are approx 144,106.
TRAINING AND INTERNSHIP: training is the process in which the employees are trained to
increase their skills and develop their knowledge in context of job position. In the internship the
candidate is being trained in the company as on-the-job training is being provided to the
candidate internship can be in paid or non paid form(Taylor, Doherty and McGraw, 2015).
Microsoft is giving training leads the employee to get international certificate for the
successful completion of the training. Training from multinational company which is famous
internationally increases the employee reputation also and guarantees for the career success to
the employee.
Training benefits the organisation when the quality training provided to the employees it
increases the quality of output from the company which increases the overall performance of the
employee in the company. Training inbuilt the employee confidence and increases the
performance of the organisation.
In internship programs the company is able to give the trainee group discounts in which
the students get group concession through which learns the working environment of the
company. Through the internship program the interns builds the qualities related to
communication, performance, their skills, interns able to gain the practical knowledge and self
confidence to work in the organisation(Binder, 2016).
Benefits of the internship to the company: in this the company able to get the future employee
for the company as internship program is an round tool for the recruitment. Through recruitment
the company increases its visibility on the college campuses. With internship the company can
take the test drive for the future employees in the company. With the help of the internship the
organisation is able to improve the employee retention rate which make the company
performance consistency and improve the perspective of the organisation. Through internship
programs the company is able to get the employee at low cost and even find the interns free of
charge for the organisation.
7

B flexible working arrangements by the Microsoft to employees
Microsoft aims to provide its employees the flexible working programs and
policies which aims at better working of the employee in the company. Employee are provided
flexible arrangement by the caring about the needs of the employee family and the time away
from the work.
As company gets benefits of creating loyal relationship with the employee. And time away from
work gives organisation as refreshed employee which gives the energy to the employee to work
with dedication(Banfield, Kay and Royles, 2018).
As employee flexible arrangement by the company gives the sense of belonging and support fro
the employee family. Through time away the employee gets enthusiasm in work.
C Microsoft motivates its employee of different job roles
Employee motivation is important factor for the company to grow its business with the
efficient manner. The company designs the job roles as to make the employee give the
productive work for the organisation and increase the productivity of the company. Job design in
the Microsoft company is formed as to fulfil the technological, social and personal etc.
requirement for the job holders in the company. The aim of the job design is to improvise job
satisfaction and quality to reduce the problems that relates to the employee in the
Microsoft(Maslow's need hierarchy theory, 2019).
With the help of the Maslow's hierarchy theory the company can able to provide the basic
needs to it employee. According to the Maslow's hierarchy theory the basic need are to be
fulfilled by the company:
PSYCHOLOGICAL NEED: it is the first and the most important need to be fulfilled. The need
focuses on the basic things that are required to survive these are food, shelter, warmth, rest ,etc.
all these are the important for the person to survive on the earth. All these needs satisfy the
employee physiological requirement(Rousseau and Olivas‐Luján, 2015).
SAFETY NEED : in this need the person should feel safe and secured in his job. The employee
feel safe for termination from the company ,security, order, freedom from fear,laws all these
needs are required to the employee.
SOCIAL NEEDS: In the company the employee should feel free for the social interaction and
acceptance from all the employee in the company. Social need are the building of the
relationship in the company, making friends in the organisation etc.
8

ESTEEM NEEDS: the person should feel self respect in the company and feel accomplished
from the job. In this stage the person is able to get the self esteem from the others with the self
recognition in the company.
SELF ACTUALISATION: in this stage the employee comes at the position where full potential
and the achievement in the job position is occurred with the creativity in the person. At this stage
the employee gives his best to achieve all the rewards in the organisation. This the last stage in
the hierarchy theory of the Maslow's.
With this theory of motivation the human gets motivated from the hierarchy needs. With
the hierarchy propensity the needs of the person are fulfil more or less. Through this theory the
Microsoft is able to reduce the rigid and the external flexibility of the employee increases with
the circumstances. With the help of this theory the employee get multi motivated from the
company when it fulfils the requirement of the employee and motivate s them to work hard in the
organisation and provide better career option in the company(Gibson and Parkman, 2018).
With the fulfilment of all these need the company is able to make its organisation work properly
and increases its overall performance with the help motivated employees in the organisation.
The effectiveness of the staff the company work toward growth and the development around the
world with the help of effective staff the company will able to increases the standard and the
image of the employee with the organisation brand image in the world.
TASK 4
a) employee engagement and importance of employee engagement for the effective employees
relations in Microsoft.
Employee engagement:- it is a fundamental concept use to describe the quantitative and
qualitative both the relationship of employees and there organisations. It is a extent for which
employees feels the passionate about there works, being committed to the organisation and put
the extra ordinary efforts to do the work. The managers try to increase the employee satisfaction
it will increase the performance of the employees towards the organisation. An engaged
employee is defines as the the fully absorbed person and enthusiastic about there job. A properly
engaged employee have the positive attitude towards the its work and organisation. Employees
engagement is to understanding of someone's role in the organisation. Also it is a clear
understanding to fulfil the organisation objectives and goals(Huang, 2015).
Importance of employee engagement-
9

Increase performance: High employee engagement always aid in improving performance of
company because people share their views and they put hard efforts to raise performance of the
firm.
Retain top talent: This is benefit or importance of employee engagement, as if Microsoft
enhance employee engagement or build relationship with them then it would be helpful for
business in retaining skilled people for longer duration.
Improving customer experience: This is another importance of employee engagement, as high
level of engagement supports in offering satisfactory services to consumers which will make
buyers positive and will give them good experience.
Engage employees helps boost productivity:- when the employees were engaged than it will
help to increase the productivity and productivity of the company because engaged employees
works hard and gives the results according to the plans and it also helps to achieve the goals of
the organisation
it increase the costumer satisfaction:- if the employees were engaged and do there work on
time it increase the productivity and gives the product according to the needs of the company this
will increase the satisfaction of the potential buyers and also if the employees were motivated
than they will treat the costumer well. This will help Microsoft to increase its costumer
satisfaction rate(Linnenluecke, 2017).
It help to retain the the best employees :- engaged employees focus on the works and they
will try to fulfil the objectives of the organisation and organisation fulfil the needs of the
employees which help to retain the employees for a longer period.
it helps to enhance the culture of the company:- if all the employees were motivated and
engaged the it will increase the productivity, employees moral which ultimately enhance the
working culture positive of the organisation.
It is a symptom of the success: if the employees were engaged and work hard than it is a sign of
success for the organisation. And also help to set the higher goals and achieve them
10