Human Resource Management Report: Selection, Training, and Engagement

This report analyzes the human resource management practices of 'Say it with Chocolate', a UK-based company specializing in personalized chocolate cards. The report delves into various aspects of HRM, including the purpose and importance of HR functions, the roles and responsibilities of HR officers, and the company's current selection methods, along with their advantages and disadvantages. It proposes potential improvements to these methods. Furthermore, the report creates a person specification for a receptionist role, discusses suitable advertising mediums, and evaluates the benefits of Microsoft's apprenticeship and graduate training schemes. It also explores development opportunities for permanent staff, the benefits of flexible working practices, and motivational strategies through job design and reward systems. Finally, the report examines employee engagement, internal strategies for employee relations, key approaches to engaging workers, and the influence of employee legislation on decision-making. The report concludes with a summary of the findings and provides references for the information presented.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Purpose of HR. function and its importance of the company.................................................1
2. Roles and Responsibilities of Human Resource Officer.........................................................2
3. Current selection method of 'Say it with Chocolate' company and there advantages and
disadvantages..............................................................................................................................3
4. Potential improvement that could be made to current selection method................................4
TASK 2............................................................................................................................................4
1. Create a person specification for the role played by Receptionist..........................................4
2. Suitable medium for placing the advertisement of 'Say it with chocolate' company..............5
3. Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate'
company......................................................................................................................................6
4. Interview Question for receptionist.........................................................................................6
TASK 3............................................................................................................................................7
1. Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to
both employees and company.....................................................................................................7
2. Development and opportunities are available to staff of permanent job role.........................8
3. Benefits of the approaches Microsoft has taken in respect to flexible working practise. ......9
4. Way through which Microsoft motivates its workers through its job design and systems of
reward. ......................................................................................................................................10
TASK 4. ........................................................................................................................................10
1. Team employee's engagement...............................................................................................10
2. Employees engagement an internal strategy of employees relations....................................11
3. Key approaches of engaging workers and their importance of improving communication.
...................................................................................................................................................11
4. Employees legislation and their influence on decision making............................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human asset administration is an arranged approach keeping in mind the end goal to
oversee individuals adequately for execution. Organizations lead great practices in HRM to
accomplish the focused on destinations and objectives and also to enhance the efficiency and
benefit of association. There are such numerous practices which assist organization with
achieving the set hierarchical objectives. HR. fill in as the focal mainstay all things considered.
Significantly, there are five exercises in HRM rehearses which are staffing, improvement,
remuneration, representatives, work relations and also their well-being and well-being. In this
report, 'Say it with Chocolate' organization of UK has been decided for appraisal. This is the
association which bargains in customized Chocolate based welcome cards. This report will
present the reason and extent of HRM alongside Recruitment and Selection of organization. In
addition, the reason and importance of HRM practices of association and in addition parts and
obligations of Human Resource Manager will be talked about.
PART 1
TASK 1
1. Purpose of HR function and its importance.
Human resource management is a designed and scientific approach where people are
recruited and selected in organisation. It is the process which is managed and control all the
functions and activities related to employees within organisation. Human resource's department
is the most important and crucial department in organisation. Employees are the blood of
organisation as none of work will be executed without humans. The Human Resources
management at 'Say it with Chocolate' are very different from others as they recruit the most
skilled and knowledgeable people in there company.
Functions performed in HRM in 'Say it with Chocolate' company and there importance are:
Process of selection and recruitment- This is one of the major functions of human
resource department of all companies. These functions are performed by the HR. manager of
company. There are so many methods of recruitment and selection, HR. managers plan and
decide and chose the most appropriate way of selecting and recruiting people in the organisation
(Flamholtz, 2012). It is very important process that are performed by HR of company as because
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an effective selection and recruitment process reduces labour turnover as well as it helps in
recruiting right person at right skill of jobs.
Arrangement of training and development campaigns in company- Arrangement of
training and recruiting program is the foremost duty of HR. manager. The HR. team at 'Say it
with Chocolate' is working very nicely and efficiently as they organize effective training
programmes and they call experts for conducting training programmes. Training and
development is one of the most important part or function of HR. as it helps in increasing
knowledge ans skills of employees at each level.
Management of performance- This is the primary function of HR. as it helps in
evaluating and measuring the level and quality of performance of employees. In order to achieve
targeted goals and objectives, HR. manager ensures betterment and improvement in their
performance of work. Management and performance has great importance as without systematic
or proper management company cannot able to manage and develop there employees as well as
there organisation.
2. Roles and Responsibilities of Human Resource Officer
There are several types of roles and responsibilities of HR. officer as they are the key
people in company. The HR. team of 'Say it with Chocolate' is excellent as they perform their
roles and responsibilities in adorable manner as described below:
Recruitment and Selection- Recruiting and selecting employees is the foremost
responsibility of HR. manager of 'Say it with Chocolate'. Selection of right people at right job at
right time is not an easy task as it is a difficult activity. It requires full-fledged knowledge of the
process of selection and recruitment as there is a strategic way of selecting people in 'Say it with
Chocolate'.
Appraisals- Human resource management is a body which is meant for employees. It is
the duty of HR manager of 'Say it with Chocolate' to carry out timely appraisal to employees. In
order to motivate employees, performance appraisal works as the best tool. By giving
performance appraisal timely, employees will be more encouraged as well as they work to their
highest potential.
Training and Development- The duties and responsibilities of HR. officer at 'Say it with
Chocolate' are not limited up to recruitment and selection work but they have to perform several
other functions too like they have to do proper arrangement of training and development
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programmes for employee’s growth. They have to evaluate and measure the level and quality of
performance and after measuring the same, they have to arrange training. At 'Say it with
Chocolate' company, HR. officer provides both on the job training and off the job training.
3. Current selection method of 'Say it with Chocolate' company and their advantages as well as
disadvantages and comparison with other methods of selection.
In 'Say it with Chocolate' company, HR. manager makes use of many methods of
selection which are described as below:
Interview- Interview method is most commonly used in the procedure of selection. It is
the best method among all the methods of interview. Telephonic interview, personal interview,
panel, video conference and group interviews are five types of interview methods. ‘Say it with
chocolate' generally uses personal and group interview. In order to identify actual skills and
knowledge of employees, personal interview is the best method.
Advantages
 Information can be easily identified.
 Interviewee can understand the
personal feelings, their views and
perception.
Disadvantages
 Nowadays, many governments of
country are going stop this method as it
leads to high corruption.
 It is time consuming.
 It is somewhat high in terms of cost.
Application form and Curriculum Vitae- This is also the most common and traditional
method of recruitment and selection of employees. Human Resource Management of 'Say it with
Chocolate' also uses this method of selection of employees in general departments. In this
method, skills, qualification and other curricular activities are written in a document called
curriculum vitae.
Advantages
 It is simple and easiest method in hiring
of employees.
 It saves company's time.
 It is not an expensive method of
selection.
Disadvantages
 Nowadays, companies ignore this
method of selection.
 Actual skills and knowledge of
employees are not identified.
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Psychometric Test- This method is standard and scientific which is used to evaluate and
measure actual mental capabilities and behaviour of people. In 'Say it with Chocolate' company,
psychometric test method of selection is used to select employees within organisation. This
method is actually based on personality and cognitive abilities.
Advantages
 It helps in gauging individual decision
making power.
 Intelligence of individual can be
identified.
Disadvantages
 This test result is not always accurate.
 It requires highly trained and
knowledgeable person to conduct test.
 It is a costly affair.
All above methods are good but there are some other method of selection like Ability and
Aptitude test. This is one of the most important method for selecting and recruiting candidates. It
is designed to assess the logical reasoning or thinking capabilities. There are multiple choice
questions and strictly times. It is much more advance than other methods like interview,
psychometric test and Application form and Curriculum Vitae that is used in 'Say it with
Chocolate' company. When company is going to fill the vacancy of high level jobs than company
should go for Ability and Aptitude test as it is much better than other methods.
4. Potential improvement that could be made to current selection method
All above methods that were discussed above are methods of recruitment and selection.
All these selection methods are very useful method but they all require some improvement which
is very important to select effective and efficient employees for organisation to achieve targeted
goals of Human Resource Management. Application form of Curriculum Vitae needs high
improvement and development as because it old method of recruitment. Company when going to
recruit in the field of technical unit, they did not go through this method as actual skills and
intelligence cannot be identified in this method. Second, in Interview selection method of
recruitment at 'Say it with Chocolate', company needs improvement as cheating and bias
interviewer should be removed in any manner. Last, in Psychometric Test method, company
should hire well knowledgeable and skilled person to conduct the test.
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TASK 2
1. Create a person specification for the role played by Receptionist.
The role played by receptionist is very essential in the company. They are the key person
in the company, they are called admin of company, and administration department is there
department in company. All the information regarding company's affair are reported to manager
of administration department. In order to furnish great welcome and professional experience to
people who visit to the organisation. Beside this, company has to receive all the call of company
and communicate with people in very delegate manner. Meeting and greeting customers,
arranging meetings, arrangement of parcels, keeping the area of reception clean-cut, answering
and forwarding phone calls, sorting and distributing post, completing the paper work, furnishing
well services to people who visit, and many other responsibilities in respect to the management
of organisation.
Person Specification- It refers to whole description of skills, qualification, ability,
experience, knowledge and other features that person must possess to perform work, skills,
attributes which are very necessary in performing the work of receptionist are discussed as
below- Effective communication skill- In the occupation of receptionist, individual requires high
and fantastic skill of communication. Receptionist has to speak with many people in a
day in phone calls and in office too, so it is very essential for receptionist to have
effective skills of communication. Professional as well as friendly behaviour- In the occupation of receptionist, individual
has to be very friendly with each and every person whom they have to interact. Beside
this, receptionist has to assemble meetings and have to interact with officers and manger
of company, so they should have professionalism in their personality and behaviour
(Jackson and Parry, 2011). Capabilities of multi-tasking- In the occupation of receptionist, individual should be
extremely high skilled in managing handling activities of multi-tasking. There are so
many works in a day which is performed by receptionist such as- Meeting and greeting
customers, arranging meetings, arrangement of parcels, keeping the area of reception
clean-cut, answering and forwarding phone calls, sorting and distributing post,
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completing the paper work, furnishing well services to people who visit and many more
activities.
 Literacy in Computer- In the occupation of receptionist, it is very essential to have
computer knowledge. In big companies, there is high literacy required in computer but
basic knowledge of computer is must in the job of receptionist.
2. Suitable medium for placing the advertisement of 'Say it with chocolate' company.
There are numerous medium for placing advertisement for the occupation of receptionist.
'Say it with chocolate' use many advertisement tools for offering job but for the job of
Receptionist Company used to give advertise on newspaper article and on company website.
 Newspaper advertisement- It is best channel for giving advertisement of job.
Company when going to hire receptionist, they usually give advertisement on newspaper
article. This is the best way to hire a person from local area. Giving advertisement on
newspaper should be in brief. This method is very useful for company in terms of cost
and time both (Berkes, 2009). 'Say it with Chocolate' can take benefits of giving
advertisement on newspaper as it is most convenient and suitable medium for company.
 Company website- This is the modern channel for advertisement. In order to place
an advertisement this is also very fruitful method. 'Say it with chocolate' company make
use of this method, Human resource's management team gives an advertisement on their
company's website so that job seekers acquire message about the occupation and will
come for interview. But management should ensure that it should be regularly updated.
'Say it with Chocolate' should make there website that attract more candidates towards the job as
it covers wide range of audience in shorter period.
3. Advantages and Disadvantages of methods of advertisement used by 'Say it with chocolate'
company.
Advantages of newspaper advertisement are-
 It targets a more experienced audience.
 For local recruitment, newspaper is the best way.
 It is very convenient for job seekers.
Disadvantage of newspaper advertisement are-
 It is expensive channel of advertisement.
 It has smaller shelf life. Newspaper is no value after next day.
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 In the technology of mobile telecommunication, people used to prefer less.
Advantages of company website are-
 It is modern method of advertisement.
 It is cheap than other methods.
 It covers wide range of area.
 It is simple and easy method (Kehoe, and Wright, 2013).
Disadvantage of company website are-
 It is less responsive than other.
 Company has to assign a person or team for looking website.
4. Interview Question for receptionist.
These are the questions which can be asked by HR. officer in recruitment and selection of
person applying for the job of receptionist-
Question 1. As a receptionist, what was your duties and work in your earlier job?
Question 2. Do you have knowledge about computer?
Question 3. How can you manage multi-tasking activities in our company?
Question 4. How you deal with high-pressure and high stress situations?
Question 5. On a daily basis, how many people are coming in contact with you in your last job?
Question 6. How you manage nettled visitant or clients?
PART 2
TASK 3
1. Evaluate the benefits of Microsoft offer apprenticeship and Graduate training schemes to both
employees and company.
There are many advantages which is given by Microsoft's apprenticeship and graduate
training programmes-
Graduate training programmes- It is the modern method of training. In this program
company tie-up with universities, collages (Gong, Law, and Xin, 2009). Microsoft provides
training to those students who are going to be graduate. The time period of this type of training is
majorly one year, but it is some time extends to 18 months and last to last it is last for 24 months.
This is brilliant way of giving training to students as it helps in uprising of student career's in
very effective way. In this type of training, benefits can be taken only by student who are
graduated or going to be graduate. 'Say it with chocolate' company also organize graduate
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training program. This type of training requires huge amount of fund, it is very costly task for
company.
Apprenticeship programs- It is type on job the training. This program is introduced in
2010 which provides promising employee's motivation (Cappelli, 2009). In apprenticeship,
training is given under the supervision of a specialist or expert in that particular field and it is
offered by Microsoft company. This is very fruitful for both, company and for students. When
student is going for a job, in their education time, there is a part of training which is given by
company. For that practise, student are given certificate for their work performance. In order to
have good growth and development of company, 'Say it with chocolate' also organize
apprenticeship program. This program give knowledge and most important is experience of work
at on job. It is not costly affair for company.
Benefits of Apprenticeship Programme in respect to employees and company.
Company Employees
 It assists company to entire growth and
development of company.
 It is the easy and casual form of
training.
 No need of huge investment.
 It excites economic growth and
development in the skills and
knowledge of employees
(Kraaijenbrink, Spender and Groen,
2010).
 It assists in becoming long learners due
to these program as it mostly focus on
the job training
 It assists in developing leaders within
the company. It encourages people in
ample way.
Benefits of Graduate training program in respect to company and employees.
Company Employees
 By organising this type of training,
company will get qualified employees
within organisation (Loorbach and
 It makes employee's confidence and
competitive.
 It offers the best career opportunities.
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Rotmans, 2010).
 Company's productivity is enhanced by
graduate training program.
 Employees are developed in all field or
area.
2. Development and opportunities are available to staff of permanent job role.
In permanent job role, there are so many opportunities and development are there. They
can take benefits of professional development opportunities in permanent job. Development and
opportunities of staff in permanent job-
 Growth in salary on regular basis- In permanent job at Microsoft company, this is
one of the most important advantage. By this feature of permanent job, people are likely
to do jobs which is permanent. Employees are highly motivated in permanent job.
 There are many advantages in permanent job like employees of Microsoft
company get benefits of provident fund, ECSI, medical clam and many other benefits of
permanent job.
 In permanent job, personal loans, home load are easily be granted to employees of
Microsoft company. They can also get loans on provident fund (Wodak and Meyer,
2009).
 Job security- A permanent employee enjoys the benefits of job security at
Microsoft company. Even the families of permanent workers fell safe and secure.
 They are not worry about tax- Permanent employees does not have any tension
regarding paying tax as Microsoft is concerned about their tax. Microsoft pay taxes to
government on his own behalf.
 Permanent employees at Microsoft company does not only enjoy benefits in their
job period, but after retirement they take many advantages like pension, medical clam is
also their after retirement.
 In permanent job, there is skim of getting pay of leaves which were saved in a year,
which is known as PL. encashment.
3. Benefits of the approaches Microsoft has taken in respect to flexible working practise.
The approaches which was talks about above are extremely helpful for organization and
workers as well (Kehoe and Wright, 2013). It is essential for Microsoft to implement these
opportunities at there working place with the goal that practices of working turns out to be
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simple. Flexibility is the way to get or accomplish the objectives and goals of Microsoft and for
worker's growth and development (Approaches of flexible working practise, 2017).
There are a few advantages of those opportunities
 Thinking flexibility- With the helps of those approaches, the thinking of employees
becomes flexible which automatically covert the working place in flexible work
practices. So by these approaches of Microsoft, the thinking of employees will become
flexible and wide.
 Feeling for change- With the assistance of these approach the feeling of workers
changes to extraordinary level. They build up the strong level of inspiration of work. The
workers of organization will be more enthusiastic towards accomplishing the objectives
and goals of organization and in addition their profession improvement and development.
 Development of abilities, skills, capability and interest- With the assistance of these
methodologies the workers of association will build up their aptitudes, capability and
intrigue. Training and Apprenticeship are most profitable for Microsoft and in addition
for workers as well (Collings and Mellahi, 2009).
 Make Employees creative and innovative- this is the factor which is most profitable for
Microsoft and workers as well. As in the time of modernization, innovation and creation
has reach to its top level.
4. Way through which Microsoft motivates its workers through its job design and systems of
reward.
There are various type of strategies that are enforced by many organisations in order to
motivate their employees. To motivate employees Microsoft use reward system and job design.
This is the best way to motivate employees. In the system of designing of job, worker become
bore and de motivated doing similar type of job again and again as well as their efficiency of
work is also reduced to very large extend. The management of Microsoft Company is excellent
as they focus on rotation of job, so that their employees be never bore and their efficiency is not
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