HRM Report: Job Redesign, Staffing and Skills at TK Ceramics

This report provides a comprehensive analysis of human resource management (HRM) practices at TK Ceramics, an Indonesian company. The report begins with an overview of the company and then delves into the process of redesigning both internally and customer-facing jobs, outlining the steps involved in revising job content, analyzing job-related information, altering job elements, and reforming job descriptions. It further discusses the advantages and disadvantages of drawing shop workers from existing staff, considering factors like job scope, training, and potential conflicts. The report also includes a detailed job description and person specification for an HR manager, outlining responsibilities, required experience, and skills. Finally, it explores the similarities in abilities and skills needed for both shop staff and sales representatives, highlighting crucial qualities like a desire to help others, empathy, and patience. The report offers valuable insights into the strategic management of human resources to achieve organizational goals.

Human resource management

Table of Contents
INTRODUCTION...........................................................................................................................1
QUESTIONS ..................................................................................................................................1
1. Explaining the process to redesign the internally facing and customer facing jobs...............1
2. Discussing the advantage or disadvantage for drawing of the shop workers from existing
staff..............................................................................................................................................2
3. Job Description and person specification for HR manager.....................................................4
4. Explains the similar abilities or skills requirements to those that may needed for the shop
staff..............................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Human Resource Management is the strategic approach to the effective management of
people in an organization in order to meet out the best developing result and growth. HRM is the
most difficult and essential department. Present study based on the HRM which has been based
on the case study TK Ceramics: an Indonesian Opportunity. Further, This report will be discuss
about the process to redesign the internally facing and customer facing job or the advantage or
disadvantage for drawing at least some shop workers from existing staff. However, the report
will be covering the understanding of HRM within the organization to keep the employee morale
up and satisfied by supporting skills and abilities of sales representatives. Overall, study
explained the deep understanding of the human resource management in order to meet out the
company needs and goals.
QUESTIONS
1. Explaining the process to redesign the internally facing and customer facing jobs.
Companies having a set process towards achieving or making goals and profit
respectively. That results to the efficient delivery of a product or services to the end customers.
As like Kate Johnson and Renee Nguyen works together for TK Ceramics which they started
together after leaving University (Anderson and et.al., 2017). TK Ceramics is now become the
Victoria's largest importer of European ceramic tiles which operating with 70 staff members.
Company redesign the customer facing and internally facing jobs in order to create some
new process that helps to create new attractive environment and motivation towards the
development. Job redesign looks specifically at ways to expand the employees' motivation or
boost up the working environment.
Process to redesign the job redesign
Revising the job Content: in this first step company needs to perform the activities and
measure the inconsistency between persona and the job. In this process company recollects and
revising the job related information to get the best result outoff (Beaman, Keleher and Magruder,
2018). This would help TK Ceramics to gain productive employees and their motivation level for
the new area of business. For example: to hire new HR managers, executives or staff TK
Ceramics redesign the job title and their roles and responsibilities so that would be more
attractive for the new candidates.
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Analysing Job related information : Once the job analysis is through with recollecting
and revisiting the job content and analysing the discrepancies is the next step. It is done to
determine the hindrances in performing job related tasks and duties and investigate why an
employee is not able to deliver the expected output. For example: to collect more staff TK
Ceramics needs to change the roles and responsibilities of employees in some unique way to
attract them towards the company interest.
Altering the job elements : After analysing the job the next process would be to amend
the job elements. It may include cut back on extra responsibilities or addition of more functions
and a higher degree of accountability (Boardman and et.al., 2017). The main purpose of this step
is to create the job for employees in such a way to encourage them or attract them towards the
job position. The process of redesigning the job is to innovate the way to get the employees for a
particular staff. This process can help to redesign customer or internal facing issues.
Reformation of job Description and specification: after performing the previous stage
the next process would be reformation of job description. Usually, candidate or employees
become bore to check the same roles and duties of the position. In such a manner they expect
more or something different. This is the reason why companies planning or designing the new
job process or designing the new job profiles with new job content. Job analyst required to
perform the new functions and developing the new targets in order to develop the new customer
facing jobs such as front office, customer relationship manager and sales representatives who
better handle the customer queries and functions. For that, company replaced the job description
with the new one in order to deliver the what is expected.
Reshuffling the job related tasks and duties : In this last stage of the process consists
to reallocation of new or altered tasks and functions to employees. It may be done by rotating,
enriching, enlarging and engineering the job (Cohen, 2017). The idea is to motivate the
performers while increasing their satisfaction level.
2. Discussing the advantage or disadvantage for drawing of the shop workers from existing staff.
Advantage
Job scope : this is the first and foremost advantage of the for drawing the shop workers
from existing staff for the full-time workers. It may affect the company overall time process n
order to handle the different leading targets and perform the best output results or growth. This
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advantage these goals and works for the main advantage that helps to meet out the best
development results.
Schedule control : This is the another advantage through which company get benefits
and acquire different opportunity and goals will. Hiring an employee allows you to work
schedule of the person hire Which helps the employee will be handle the business tasks when
company performed the process.
Training : select employees from the shop workers would helpful for the company to
provide less training In other words it always helps to attain the work more effectively and in
efficient manner. Company can easily minimize their extra training cost to employees.
Creates a Right person Job Fit: By drawing staff members from the existing workers
helps to the company to get fix employees within the company environment (Crane, Matten, and
Spence, eds., 2019). In an effective and performing manner in order to rebuilt the process and
objectives to perform the managerial tasks.
Disadvantage
 Due to hire staff from existing sometimes become incontinent due to lack of diversity. It
may individual belongs to the different culture or environment that indirectly affect the
working environment.
 It creates conflicts and miss management among employees will help to make the new
working goals and will help to make the process more convenient and leading in order to
develop the new behavioural task. The main reason behind the conflicts is to promote
other person within the team which creates dissatisfaction between existing members.
 Another disadvantage of this process is that company have limited scope to hire staff
members for the company (Cunningham, 2017). It also avoids the arrival of fresh
candidates. Internal recruitment does not tap any candidate from outside the organization
hence it creates the low income growth.
 It involves the low effective and leading the working load that generate the leading
working goals and meeting the best working goals. Favouritism will be a tendency
friends.
 Limited internal sources which limited the new long lasting working effective task.
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 This method also create favour ism between the employees and family members in the
organization. Then the organization will be overstaffed with a talent less crowd
(Timming and et.al., 2017).
3. Job Description and person specification for HR manager.
Job Description
HR Manager
Post & Job Title
 HR manager
Location
 TK Ceramics, Indonesian
Working Hours
 9 : 00 AM to 6 : 00 PM
Reporting to
 Senior Management
Responsible for
 For managing employee status and performance management.
Working With
 Team Members and under with Senior Management
Purpose of Job
 Maintained the safety of the work force.
 Maintained the working environment and superior workforce environment.
 Developments of the Human resource department.
 Personal Ongoing development.
 Adopt strategies in order to develop the new market and opportunity growth for the new
work in progress.
 Create new growth and performance management methods and techniques.
Main Duties and Responsibilities
 HR manager is responsible for making employee benefits and planning for
compensation management.
 Develop or organise effective training and development program.
 Keep sustaining the Effective employee relations for productive work performance.
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 Taking the new steps towards the new development and chosen recruitment and
selection program.
Person Specification
Experience and knowledge Essential (E)
Desirable (D)
 Some experience in a HR or recruitment administration role. E
 Must be dealing with company information and store the secret
confidential.
E
 Experience of liaising and negotiating with internal and external contacts
to secure favourable terms.
D
 Training coordinator experience D
 Assisted candidates and short-listing the potential on an interview panel. D
Qualification
 Educated with degree from reputed institution. E
 Certificates and appreciation in HR domain D
Skills Personal Attributes E
 HR manager should have good communication skills. E
 Able to find pragmatic solutions, seek improvements and adapt to change
the working environment.
E
 Able to solve the employee conflict and issues in management E
 Well confident towards the performing work and at the time of decision
making process.
E
 Working Knowledge of Microsoft of office with D
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 Should able to organize employee training and development program
with different styles.
4. Explains the similar abilities or skills requirements to those that may needed for the shop staff.
In order to open the new office or company in Jakarta Raya TK Ceramics has to recruit
employees sales representatives and shop staff who can easily understand the demands of clients
and make better deals for the company (Erickson, 2017). In order to develop the managing and
profitability market in the new place company have to hire staff members who have the abilities
to handle the staff members and managing leading business. In other words, it helps to sustained
the working environment in order to gain the benefit from the market in that market as well. In
other ways it helps company to maintained the good staff team in the Jakarta Raya to gain
business profit and develop better deals with dealers or retailers.
Yes Shop staff do have the same skills that Sales representative have in order to meet the
sales target. In other ways sales representatives have a special skill to sell the product to the end
consumer as per their needs and demands. They gave some qualities and abilities through which
they easily approach customers and make sales revenue.
Skills of Sales representative
The required to be maintained the proper leading and generating development task in
order to full fill the growth and income outcomes (Marx, Singh and Fleming, 2015). Sales
representatives having some bundle of skills that should acquired by the staff shops. Some skills
or abilities are given below:
Desire to help others
The most important and leading generating task that helpful to maintaining the proper
and leading material process in order to beat out the company effective performance (Schultz,
2018). The most important process and skills required in the sales representative is to help others
by measuring the proper work results.
In other words, the most important trait that every individual required on their functions.
Sales representative should always know their customer needs in order to presents the growth of
the market and full fill their target performance.
Empathy
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Sales representative should have the skills or knowledge in order to make the good
relationship with the customers or clients. In other words, this makes the process more
challenging more developing and ineffectively.
Patience
This is the foremost skills required by the store manager or sales representative in order
to handle the different behaviour of customers. It is the most important and crucial ingredient
process where they work more in the developing process (Morrison and et.al., 2019). Patience is
very much required to work with a customer who wants to take things very slowly and you'll
have to pace to theirs.
Organization and delegation
This is the another skill that should sales representative have to make the store staff more
effective and productive. Sales representative should know how to distribute the work among
employees as per their skills and or education qualifications. In day to day activities manager
must juggle multiple responsibilities so excellent organisational skill are vital. Responsible
person needs to develop and manage the work to achieve the company aims and objectives.
Forward planning and strategic thinking
It is the job of sales person to think how to approach customers or buyers in order to meet
the expected sales (Mullins and Panagopoulos, 2019). For that, individual should also need to
think critical in order to beat or maintained the company structure or growth for the better
effective performance.
Problem Solving and decision making
This is the another part and essential dealing source that affect the most effective and
learning development goals to deal with the new management task (Paul and Sahadev, 2018).
Sales manager also should liable to manage the conflict among employees in order to beat the
level of competition.
CONCLUSION
As per the above discussed report on the human resources' management has been
concluded that employees and their roles play a very crucial role within the organization in order
to accomplish or set the company structure task. In other words, present study discussed about
the process or goals of HRM in terms of redesigning the process of internal facing or customer
facing jobs in order to boost up the motivation level of existing staff. Besides, report also
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explained the advantage or disadvantage for drawing the shop workers from the existing staff. In
other words. It helps to determine the best developing result in order to meet out the working
goals and make effective working goals. Besides, study also presented the job description of HR
manager in order to make the more strengthen statistical approaches and gain the employee
development task in order to make the new working. Overall, the main focused of the company
which required to make the best and developing goals and objectives.
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REFERENCES
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selling: An introduction to the special section and recommendations on advancing sales
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facing the future. Journal of Retailing and Consumer Services. 40. pp.304-311.
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Schultz, V., 2018. Telling Stories About Women and Work: Judicial Interpretations of Sex
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