Managing Human Resources in Health and Social Care Report

This report provides a comprehensive analysis of human resource management (HRM) practices within the health and social care sector, focusing on King's College Hospital. It begins by identifying key components of recruitment plans, considering legal and policy frameworks, and evaluating different selection approaches like interviews and psychometric assessments. The report then delves into team dynamics, exploring formal, informal, and multidisciplinary teams, and applying Belbin's team roles to enhance team effectiveness. Further, it examines strategies for improving employee performance, identifying training needs, and promoting continuous development. Finally, the report discusses leadership theories and the management of working relationships, concluding with the impact of management approaches on personal development. The content is crucial for understanding effective HRM in healthcare settings.

MANAGING HUMAN
RESOURCES IN HEALTH
AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Identifying the components which are required to be considered while developing the
plan for recruitment in context of health and social care ..........................................................3
1.2 Analysing the way relevant laws and Policy frameworks in domestic country effect
selection , recruitment and employment of persons. ..................................................................3
1.3 Evaluating the different approaches which can be utilised for making sure selection of
best candidates for performing function in health and social care .............................................4
TASK 2............................................................................................................................................5
2.1 Analysing the way a person interacts in group in context of type of team which work in
health and social care setting ......................................................................................................5
2.2 Evaluating the different approaches which can be utilised for developing effective team
working In health and social care setting ...................................................................................7
TASK 3............................................................................................................................................9
3.1 Identification of an appropriate ways through which performance of employees can be
improved ion context of health and social care setting ..............................................................9
3.2 Assessing the way an individual training needs could be identified in health and social
care ...........................................................................................................................................10
3.3 Analysing the strategies which can be used for promoting continuing development of
workers......................................................................................................................................11
Task 4.............................................................................................................................................12
4.1 Theories of leadership.........................................................................................................12
4.2 Management of working relationship.................................................................................13
4.3 Impact of management approaches on own development..................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
In context of business, human resource is considered to be as valuable resource as they
play crucial role in driving an organisation towards success. Human resource management can be
referred to as an important function within an organisation, as success as well as growth of an
enterprise is completely dependent on the performance of its employees. It is the procedure
which mainly emphasizes on recruitment as well as administration of people at workplace.
The study concentrates on highlighting the components which are required to be
considered when making plan for recruitment in context of King college hospital in London.
Report will have focus on analysing the way relevant laws and policy framework effect the
selection and recruitment procedure.
TASK 1
INTRODUCTION
This section is mainly about the way recruitment as well as selection procedure is
performed by King college hospital in London. Specific section emphasizes on analysing the
way changes in law influence the Recruitment and selection policies.
MAIN BODY
Identifying the components which are required to be considered while developing the plan
for recruitment in context of health and social care
Recruitment is basically a procedure which include interviewing the candidates, short-
listing and appointment of Candidate for performing specific job in an organization. It is
considered to be as very much crucial procedure.
In context of king college hospital the human resource manger in an enterprise is
required to be very much careful while developing the plan for recruitment. The important
components which are required to be considered by human resource manager in Kings college is
purpose of recruitment and objective of company. In context of king college hospital, human
resource manager in an organization is required to have the understanding about abilities ,
knowledge and core competencies which an individual required to poses for performing specific
job role in an enterprise. In addition to this, while developing the recruitment plan human
resource manager in King college also need to consider the budget (Abbara and et.al., 2015).

Hum,an resource manager in King college need to think about financial implications which is
related to the training of new workers. Before developing recruitment plan, human resource
manager in king college is required to conduct internal analysis, as it will assist them in
determining the needs of appointing more people.
1.2 Analysing the way relevant laws and Policy frameworks in domestic country effect
selection , recruitment and employment of persons.
In context of UK, the law in the home country governs the practices of health and social
care institution. The human resource manager in Kings college need to develop the policies as
well as procedures considering the legislation related to the industry (Cascio, 2015). Changes in
the laws have great influence on the different plans and policies developed by human resource
manager in kings college hospital. The laws which effect the recruitment, selection and
employment of an individual in Kings college hospital are :
Equality act 2010 : The main objective of implementation of this norm by government is to
safeguard people from being discriminated by employer at workplace. According to equality
legislation in UK , an individual feeling discriminated in terms of any of the context such as
gender, caste, age etc. can file law suite against employer.
Code of practices and policies : it is the code of practices through which employer can share
their expectation with employees. Code of practices which defines the standards that are to be
followed by employees while performing work in King college hospital. In context of the King
college hospital, the code of practice for health and social care workers includes protecting the
right as well as promoting the interests of care provider and customers. The main aim of the code
of practices established by human resource manager in King college is to build the trust among
service users and care provider. It also intends to promote the independence of customers and
promoting them from danger (Correia, Dussault and Pontes, 2015). In addition to this the code
of practices are implemented by HRM manager in King college hospital in order to ensure that
all employees in an organization are treated equally. Intention behind implementation of code of
practices is to protect the vulnerable people from discrimination. In addition to this, human
resource manager in King college has set some quality standards which are required to be
followed by all employees in an organization.

1.3 Evaluating the different approaches which can be utilized for making sure selection of the
best candidates for performing function in health and social care
In context of health and social care, the recruitment procedure could be categorized into
small segments such as short listings the candidates. The hypothesis which can utilized by
human resource manager in kings college hospital include interview procedure, written test etc.
Interview: In context of king college hospital, human resource manager in an organisation can
conduct interview procedure through which they can easily asses an individual candidate
thoroughly. Formal interview procedure can be executed by human resource manager in King
college hospital ,as it will provide them an ease in Judging the skills and knowledge of
candidates. It is the formal interview procedure which will assist human resource manager in
making an appropriate decision related to selection of suitable candidate for performing specific
function within an enterprise (Cascio, 2015). The main benefit of interview is that it enables
interviewer to have direct interaction with candidates. Drawback of interview is that it could be
quite time-consuming procedure.
In context of king college hospital, after receiving the job application form by candidates,
human resource manager examine the applications for evaluating the suitability as well as
selection of an individual whose profile matches to the requirement by company. Then after
completion of scrutinization , candidate are being called for the interview.
In context of King college hospital, human resource manager can conduct panel
interview procedure for judging the knowledge as well as skills of those candidates who have
applied for the specific job role within an enterprise. It is the interview procedure which enables
employer to have direct interaction with the candidates (Curtis and Burns, 2015).
Psychometric assessment : It is the assessment designed by human resource manager in King
college hospital for evaluating the Psychological qualities of candidates. The benefit of this test
is that it enables interviewer to compare the results. Drawback of this selection method is that it
can be quite time-consuming procedure.
CONCLUSION
It has been concluded from the report that human resource manager in an organization is
required to be very much careful in while hiring as well as recruiting candidates, assist can have
adverse effect on business performance of company. The other fact which has been discovered

from the above section is that changes in laws have great influence on the HRM practices as
well as policies.
TASK 2
2.1 Analysing the way a person interacts in group in context of type of team which work in
health and social care setting
Types of teams are
Formal teams
This teams are being created by the manager of the Kings college hospital so that they
can achieve the goals of the organisation through assigning the task to particular teams. This
teams were based on the function of their department to do the specific task of Kings college
hospital.
Informal teams
These are the groups that is being formed by the self in the organisation and the reason of
forming these group is having the common interest, needs of an individual etc. it is being
consider that every organisation is having the formal groups that is made due to having the
common interest among the members of group.
Multi- disciplinary teams
Different members of the teams can joined in the organisation that are having the
knowledge in the health care can make the team and prepare the activities to improve the sector.
Members having from different sectors will give the service of care to the patients according to
their specialisation.
As an individual working in the group in context of health and social care for these two theories
is being explained below:
Bel bin theory of management
This theory is being made so that the department can utilise the talent of their team
members that are working. As a Human resource manager of kings college hospital it is very
essential to improve the performance of the team so that they become effective and can use the
potential of the team at the fullest (Correia, Dussault and Pontes, 2015).
Nine roles of team to recognise the talent of team
Implementer

As it is one of the practical organiser that is there in the team and the person is
disciplined, orderly and must be oriented for the task. It is necessary for the human resource
manager of Kings college hospital to identify the person from the team.
Resource Investigator
It is that person in the team who is cheerful, extrovert in nature and having many contacts
within the team and outside. In the social and health care sector this type of persons are very
helpful as they are naturally good in maintaing the contacts.
Plant
it is very important for Human resource manager to find out the person who is innovative
and original. They are free spirit who are always fantasize for the new and surprising solution for
the complex problems.
Monitor
Monitoring is very necessary to analyse the sensible and thoughtful person. They analyse
the situation from the root and find out the cause and there judgement is mostly correct. This
helps in the social and health care sector.
Shaper
They are the members who is having very strong urge, always ready for the challenges to
get the things going. This help the human resource manager that they are sure about the
deadlines and achieve the goal that are set (Abbara and et.al., 2015).
Coordinator
They are the persons who coordinate the team and take care of the procedures that helps
the members of the team to clarify the doubts and make the things summarised what everyone is
expecting. Through this the human resource manager can utilise the potential of people in fullest
way.
Complete finisher
They always understand the things that does not goes well and it leads to acquire the
attention to details. They believe in the perfection of work that helps the human resource
manager to work smoothly. They also emphasise on quality and safety and may become
overprotective sometimes and they face difficulty in delegating the things.
Team worker

They are very necessary in the hospital as they are helpful, accommodating and they are
the most sensible members of the team and maintain the harmony in the team.
Specialist
They are having great knowledge in their field so they can advise wisely and always give
their knowledge for the specific topic that ease the work. In the context of Kings college hospital
they are very helpful as they have the substantial knowledge and technical skills.
Through this theory of communication it will help the patients in making the effective team by
the new human resource manager. This theory is considered as the best theory it makes the team
to build the good communication in performing their job.
Tuckman Theory
This theory is being very significant that recognise the fact about the fully formed and
functioning of team so the King college hospital can manage their work in en efficient manner.
This theory is divided into four stages
Forming
It is very necessary for the Human resource manager of King College hospital to give the
proper guidance and direction to the team that is being expected from the leader. Roles and
responsibilities of an individual must be clear. At the same leaders must be prepare to give the
answers for the questions arise (García-Moreno and et.al., 2015).
Storming
To give the decisions in the team is not easy as they always try to establish the
relationship to other members of team and may receive the challenges from the other members of
team. There must be the clarity and at the same team also need to focus on their goals.
Norming
It is important for the human resource manager of the hospital to make the roles and
responsibilities clear and accepted and always try to give their decisions based on group
agreement.
Performing
The team must be clear strategically about why they are doing and what it is doing. Team
must be having the focus on achieving their goals and the most of their decisions against the

criteria should be agreed and this is to be consider as high level of autonomy (Curtis and Burns,
2015). Team must see the delegated task and the leader can assist in the task.
2.2 Evaluating the different approaches which can be utilised for developing effective team
working In health and social care setting
Effective team building is very necessary in the organisation as it make the smooth flow
of operations and also strengthen the bond among the team and it is very helpful while working
in the team.
Common Goal
For making the effective team in the context of working in the team is very necessary that
everyone must understood the team goal as the agenda is not clear many teams can not work
effectively. In this sector it is very important to understand the common purpose and goal so that
they can take care about the things and it must be communicated properly by the leader. In the
kings college hospital the manager has motivated the employees by giving the bonus and
appraisal and make them efficient to attain the common goal of an organisation.
Clarity Goal
There must be a clarity in communication and about the duties they have to performed
and the proper flow of communication keep the members of the team to abort the core of project
that is due to lack of understanding of major purpose (Garg and et.al ., 2015). Timely
communication is very necessary to keep the team update and keep it on the track. As the
manager of Kings college hospital make clarity among the employees that if they work good
they will be appraised.
Commitment from each team member
It is very important aspect for the perception of Human Resource manager that the team
has to be productive in their unction and they must be taken the commitment from each member
of the team so they can work with more productivity. Kings college hospital has make the plan
for the implementation of Continuous Professional development by applying the different
startegies and for this they take the commitment.
Roles must be define
In the context of King college hospital as they deal in the health and social it is very
important to communicate the role and responsibilities in between all the member of the team in

respective of their roles. This also helps in improving the understanding of the individual role
that they have to perform in their team. It improve the effectiveness of team and reduce the
vagueness in compare of their roles and also motivate to the team that the failure of one person
leads to fail the entire team. By applying this theory it increases the morale of the employees and
make them confident for their work.
Problem solving style
In any department or in any organisation it is very common that the problem can arise so
in this the human resource manager of the hospital have to identify the problems that is related to
the team. It includes the way to involve the members of the team that includes planning,
implementing the solution , identification of problem and also evaluates the solution so all these
factors improve the characteristics of organisation. It leads to less turnover of employees.
Management of interpersonal relation
in this the human resource manager tries to emphasise on the importance of increasing
the essential skills that is being needed to work as a teamwork and also enhance their skills and
give them the mutual support and also develop the trust in between the team members and boost
the confidence of team members (Garg and et.al ., 2015). In this the manager is required to help
the facilitator to develop the mutual trust and having the open communication in between the
team it also motivates the team to retain in the organisation
Formal groups
This groups are being created by the human resource manager of the King college
hospital so can attain the goals of an organisation and also they assign the particular task to the
specific team according to the team specification and their specialisation. These groups try to
develop the unity among the workers and has being formed according to the functions and the
representation of team or to the department to do specific task in King college hospital there is
three formal groups is being formed.
Group working teams
This teams are based on the specific groups and their work in these teams each type of
work is being divided among the different groups that caters the dementia care, care in the
nursing, residential care, palliative care and many other groups this is being consider as the work
groups. Teams are based on the work category of nurses, administrative staff, human resource

department, reception these all known as formal groups and that are being formed in the king
college hospital. This groups were being monitored by the new Human Resource manager.
TASK 3
3.1 Identification of an appropriate ways through which performance of employees can be
improved ion context of health and social care setting .
It is very important to monitor the performance of the management and the team in the
systematic way so the organisation can meet the company's goal as if the team is productive the
mission of the organisation can easily attained (Macinko and Harris, 2015). Some of the ways to
monitor the performance of an individual that are working in the health and social care:
Observation
It is the basic approach to monitor the performance of employees during the time when
the employee perform their duty it is essential to observe them and their attitude towards their
way to perform the task and in achieving the results and also monitors the behaviour towards the
work.
Give the appraisal to employees and review them periodically
It is very important to motivate the employees towards their work and this evaluation is
being done through their performance and give them appraisal accordingly. For this periodic
review is very necessary and it is being the part of their development in the career.
Give feedback
Manager do not need to rely on the yearly performance and try to give them feed back as
soon as possible when they monitor them. Try to motivate the employees regarding their roles
they are performing ion the regular basis (Ivbijaro and et.al., 2015). Give them the feedback
immediate on critical incidents. It is the responsibility of the manager that they do not leave the
employees wondering about what they should do the next such as if they are not performing well
than give them the feedback by giving them the positive steps so they can improve their attitude
(How to Monitor the Performance of an Employee.2019).
Watch the employees of the work
This is one of the most effective way to monitor the performance of employees by the
manager itself in fact the manager can watch the employees when they are interacting to the

patients so that they can analyse the employees performance in the context of customer service.
Manager has to watch the employees when they are performing their job and if the employees
are facing the difficulty in performing the task than shadow the employees for that particular task
(Lunsford and et.al., 2015).
3.2 Assessing the way an individual training needs could be identified in health and social care
In any organisation employees can face the issue of training so it is important to provide
them training as in the case of health care and social care the employees need the training on any
aspect that may be communication skills or based on their job profile. Training is the systematic
approach to train and develop the employees of King college hospital (Witter and et.al., 2015).
The first stage is to identify the need of training, organise the training as per their need and do
the evaluation of training. Need of training can be classified in many ways:
Monitoring the performance
It is important to find out the needs of training for the individual member of the team and
it is depend upon the individual need in particular field and it should be require for the
development in the professional sector (Lunsford and et.al., 2015). It is duty of the manager to
find out the need of training that is being required for this the evaluation is being necessary to be
done by the managers and at the same monitoring is being required for the work done by the
employees and the points to be considered before considering the priority of individual.
Carrer Development
It is essential for the manager to develop the career of the employees otherwise they will
be demotivated from the work and make them realise that their carrier will develop by giving
them trainings, sessions and other thing that is being required to perform the job.
Changing the personal circumstances
This aspect mat affect and demotivate the individuals and also other members in the team
and it may affect negative on the team spirit. As they are already dissatisfied with the
organisation as they have not given the appraisals so it is important to change their
circumstances.
Focused on team
Always try to focus on the team that make the members motivated and efficient towards
their goal.