Human Resource Management Report: Albion House at Ramsgate Hotel

This report provides a comprehensive analysis of Human Resource Management (HRM) practices at Albion House at Ramsgate hotel, focusing on key areas such as the differences between personnel management and HRM, and the various HRM functions like recruitment and selection, and performance management. The report examines the roles and responsibilities of line HR managers, and the impact of legal and regulatory frameworks on HRM. It further delves into the need for human resource planning, stages involved in planning, and a comparison of recruitment and selection processes between Albion House and Ritz Carlton Hotel. The study explores the link between motivation theory and reward systems, job evaluation processes, and the effectiveness of reward systems. Additionally, the report addresses employee cessation, exit procedures, and the impact of legal frameworks on employment termination. The report concludes by highlighting recommendations for improving workforce motivation and streamlining HRM processes within the hotel.

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Differences between personnel management and human resource management..................1
1.2 Various human resource management functions...................................................................2
1.3 Roles and responsibilities the line HR managers can perform..............................................3
1.4 Impact of the legal and regulatory framework on human resource management..................4
TASK 2............................................................................................................................................4
2.1 Need for human resources planning in Albion House at Ramsgate hotel.............................4
2.2 Stages involved in planning human resource Planning.........................................................5
2.3 Recruitment and selection process in Albion House at Ramsgate hotel and Ritz Carlton
Hotel............................................................................................................................................6
2.4 Effectiveness of the recruitment and selection techniques in both the cited hotels...............6
TASK 3............................................................................................................................................6
3.1 Link between motivation theory and reward system.............................................................6
Recommendations to improve workforce motivation.................................................................7
3.2 Process of job evaluation and other factors determining pay................................................7
3.3 Effectiveness of reward system in different context..............................................................7
3.4 Methods used by Albion House at Ramsgate hotel to monitor the performance of
employees....................................................................................................................................8
TASK 4............................................................................................................................................8
4.1 Reasons for the cessation of employees of Albion House at Ramsgate hotel.......................8
4.2 Employment exit procedure of Albion House at Ramsgate hotel.........................................8
4.3 Impact of the legal and regulatory framework on employment cessation arrangements......9
CONCLUSION................................................................................................................................9

REFERENCES..............................................................................................................................10

INTRODUCTION
In today’s globalized world, majority of organizations are trying to adopt some of the
best strategies through which they can easily attain higher competitive advantage. For the same,
it is essential to maintain effective HR policies within firms so that they can run their business
smoothly. Human resource management (HRM) can be defined as the most important concept
under which organizations can develop their people effectively at work. With the help of this,
firm can select right people by using right recruitment and selection techniques (Thomas, 2010).
In this regard, the present study is based on the Albion House at Ramsgate hotel which is situated
in a historic Georgian terraced house, originally built in 1791. It offers luxurious boutique
accommodation, fine dining and great service in a friendly manner.
Being a small size firm, CEO of the company is facing several HR issues. Due to the
increasing workload and further for streamlining their HR functions, CEO is planning to
outsource the activities related to HR functions. Further, this report gives significant insight on
the difference between HRM and Personnel management (Simons, 2011). It also includes
several reasons and stages of human resource planning as well as its contribution towards the
organisational goals. In addition to this, this study will also focus to explain relationship
between motivational theories, performance as well as appraisal system and other techniques by
which company can improve its performance.
TASK 1
1.1 Differences between personnel management and human resource management
There is a huge difference between personnel as well as human resource management
within any organization. HRM is a modern approach with the help of which companies can
easily manage people within its workplace (Matiza, 2013). In order to maintain various terms
and conditions regarding employment, workforce administration technique is being used. It is a
traditional approach of managing people as well as different human resource activities such as
staff benefits, employment relations etc.
The major different between both the terms can be identified easily as personnel
management can also be defined as an administrative function of any organization. It helps in
managing employee-employer relationship and delivers personnel needed for several
organizational activities. On the other hand, human resource management can be defined as a
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concept which ensures that human resources are the essential assets of the organization which are
needed to accomplish its goals (Maley, 2011). All their workers with having different set of
skills can be effectively used by firm in a more productive way.
In the cited hotel, there is no HR function due to which various inconsistencies within
their business operations are faced by them. One of the most crucial tasks for Hotel is to maintain
their overall process of HRM in order to recruit the best candidates. However, by outsourcing
their HR functions, they are able to effectively manage their business operations. But, having
smooth HR process within their firm helps them in effectively managing all their employees as
well as streamlining their business activities (Kearns, 2010). Through this HRM practice,
company is able to follow several legislations and ethics which should be followed by workers.
By outsourcing their business process, hotel can easily recruit the best suitable candidates for the
required positions. By developing effective and the most suitable HRM plan, Hotel is able to
retain their workers and provide their customers with the best quality services.
1.2 Various human resource management functions
There are various HRM functions which help Hotel in managing and streamlining its
business functions. CEO of Albion House at Ramsgate hotel is facing several HR issues and in
order to overcome these issues, he or she requires implementing several human resource
functions effectively (Chen and Huang, 2014). It provides them several opportunities to deal
with their workers in an appropriate manner as well as making positive change within their firm.
Further, there are several HRM functions which help hotel management in managing and
streamlining their business operations. These functions are as follows:
Recruitment and selection: This is one of the most effective processes which requires to
be put in a hotel in order to increase skilled employee base. They can recruit the best talented and
experienced people within the same business so that they can perform more effectively. In
addition to this, Albion House at Ramsgate hotel can also outsource this function to any HR
consultancy firm. With this, they can hire experienced person from quickly at the time of
requirements (Laroche and Rutherford, 2007). It is considered as the most basic HR management
function which includes job description, screening applicants, conducting interviews etc. HR
consultancy firm is highly responsible for conducting interview with specific and required
applicants. Moreover, hotel manager can offer them the best salaries as per the work experience
and skills. It is the most effective way to raise the profile of company.
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Performance management system: It is another the most effective way through which
Albion House at Ramsgate hotel can monitor the performance of all their workers and provide
them effective instructions as per the requirements. With the help of this, management team can
make its employees to perform all their roles and responsibilities more effectively (Lane and
Kangulec, 2010). Various training sessions can also be organized by HR team so that
improvements can take place. It motivates their workers to work hard and perform effectively.
From the above discussed, several benefits can be attained by Albion House at Ramsgate
hotel and they are able to retain their employees and motivate them to work hard. It helps them
in improving their performance and streamlining their business activities.
1.3 Roles and responsibilities the line HR managers can perform
Albion House at Ramsgate hotel is situated in a historic Georgian terraced house and it
offers various luxury boutique accommodations, fine dining and a great service in a friendly
manner. However, it comes under the category of small hotels in the UK, but still management
team is highly focused to the higher competitive advantage. For the same, different workers are
responsible for serving their duties in a more appropriate manner.
In this regards, Line manager plays the most important role within the organization. All
the co-workers in the hotel directly report to him. Being a line manager in Albion House at
Ramsgate hotel, there are several duties which I need to complete (Greenberg and Colquitt,
2013). In this regard, I am responsible for appropriate recruitments within the organization along
with encouraging all the staff members to perform better. Moreover, there are some of the
common duties which are as follows:
Daily work management.
Developing better relationship with customers by dealing with them in a proper way.
Providing technical expertise.
Supervision of operational expenses.
The above given points clearly figure out the responsibilities of Line managers within Albion
House at Ramsgate hotel. For the same, it is highly essential for me to understand the
requirements of all the customers (Prince, 2011). I am the only person who can set out some of
the most common expectations with my team members. It is the best way to influence the
performance of employees as well as their behavior towards work.
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1.4 Impact of the legal and regulatory framework on human resource management
At the time of setting effective human resource policies at the workplace, there are
various legal and regulatory norms which require to be followed within Albion House at
Ramsgate hotel. However, while following these regulations, some of the most common changes
are necessary to be considered (Wilton, 2010). Albion House at Ramsgate hotel provides luxury
services regarding accommodation as well as lodging to all their customers. They require
increasing their customer base and for the same, they are planning to effectively develop HR
functions within their hotel. It boosts up their overall performance and helps in providing quality
services to the customers. At the time of developing HRM functions, there are several HR
policies which need to be framed on the basis of different legislations (Richards, 2015). These
are the employment right act 1996 and discrimination act. Employment right act leads to no
discrimination among different staff members. It is highly essential for Albion House at
Ramsgate hotel to follow this by initiating equal opportunities and developing recruitment
policies on the basis of same. All the laws formulated by government are also required to be
followed.
One of the major acts which needs to be followed is related to the Equal pay act 1970.
This act was formulated by the UK parliament which clearly focuses on the equal salary and pay
for men and women as well (Weiner, 2013). There are various other similar acts lied under this
category are National minimum wage rate act 1998, employment right act 1996 etc. Albion
House at Ramsgate hotel is serving all its business operations in the UK; therefore they need to
imply with all these legislations. It comes under their human resource management process and
helps hotel in smooth running of all their business activities. This in turn affects the overall sales
and profit margin of hotel in a huge manner. For the same, whole working criteria of hotel needs
to be changed as per the newly developed HR policies.
TASK 2
2.1 Need for human resource planning in Albion House at Ramsgate hotel
It is highly essential for the management team of Albion House at Ramsgate hotel to
incorporate with human resource planning. Being a small sized firm, they are following flat
structure and CEO deals with the HR issues herself (Snell and Bohlander, 2012). They do not
have availability of appropriate HR functions and at the time of season, they requires to
streamline their HR functions. In this regard, CEO plans to outsource their functions to any good
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HR consultancy firm. It clearly shows the needs and requirements of maintaining HR functions.
It is only way to streamline all the business activities and maintain high level of performance of
all their workers. Moreover, in this highly globalized world, hospitality business is growing
rapidly. One of the most common reasons associated with the same is increased motivation
among workers. It is the best effective process by which Albion House at Ramsgate hotel is able
to meet out the personal needs of an individual. By outsourcing their HR functions, they can
keep concentrated towards the other functions and business activities (Pucik, 2010). They are
able to provide appropriate training, better development and growth opportunities etc. to all their
workers. With the help of this, they can enhance their talent pool and provide equal opportunities
to all their workers without any discrimination. In this concern, workers feel satisfied and
perform effectively.
2.2 Stages involved in planning human resource Planning
At the time of making an appropriate plan for their HR processes, Albion House at
Ramsgate hotel needs to go through the different stages which are as follows:
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By following all the above stages, hotel can easily go through the quality performance
and enhance the level of motivation among all their workers.
2.3 Recruitment and selection process in Albion House at Ramsgate hotel and Ritz Carlton Hotel
In the present business environment, different recruitment and selection processes are
used as per the size of firm. Albion House at Ramsgate hotel is a small business hotel which
follows quite small processes of recruitment and selection. They use to shortlist the profile of
candidates from the internet and various job sites. Here, they can shortlist candidates as per their
qualifications as well as skills and experience (Mathis and Jackson, 2008). On the basis of same,
they call these candidates for small interview process and select them on the basis of screening
process. Moreover, different formalities regarding joining letter, salary etc. are done on the basis
of discussion with candidate. Further, he/she can proceed for the induction training within the
hotel.
On the other hand, Ritz Carlton starts selecting applicants from different sites and sends
them personal mails regarding their requirements as well as job profile. After going through the
checking process of person, he/she can come and join the scheduled interview session. A
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Analyzing
organization
al objectives
At this first stage, hotel needs to identify all its objectives which they need to fulfill.
List of present
human
resources
At the time of planning for their HR processes, it is highly essential to go through the present HR
process so that better changes and future developments can be made. Internal as well as external
analysis take place with the same.
Forecasting
demand and
supply of HR
At the time of HR planning, there should be a proper match of job narrative and job patterns of one
particular work.
Estimating
manpower
gap
Here, hotel needs to identify the requirements of workers for the diverse situations. With the help of
this, number of workers needs to be employed that can be easily estinated.
Formulating
the HR
action plan
This is the last stage of HR planning where all the requirments of hotel is finalzied. It defines them the
requirements for the better HR practices.

candidate must possess skills as per the job requirements (Marchington and Wilkinson, 2008).
On the next step, Ritz Carlton organizes a written test of candidate with face to face interaction
process as well. After getting selected and passing out this section, candidate can go for further
joining formalities.
2.4 Effectiveness of the recruitment and selection techniques in both the cited hotels
From the above discussion, it can be determined that both the above techniques used by
hotels are very effective as per their size. These are the most effective processes to recruit
candidates as per their skills and abilities. By using effective recruitment and selection
techniques, hotel can reach out to more number of people worldwide (Kumar, 2010). With the
help of sending e-mails as well as contacting them, hotel industry can easily be in touch with the
people. With the help of these techniques, both the cited hotels are able to recruit the best and
most effective people and gain better employee engagement in order to maintain the profits of
them.
TASK 3
3.1 Link between motivation theory and reward system
There is a close linkage between motivation and reward system. Work culture in the hotel
is not comfortable for its employees. They require consistent motivation and rewards for their
work. Here, both positive and negative motivation aspects are determined. Positive aspects
include encouragement, recognition, bonus and promotion while, negative aspects include
termination, warnings, penalty and suspension (Johnson and et.al, 2012). In hotels, employees
are motivated by rewarding them. They are given lot of benefits like free lunch, clothes,
accommodation, bonus and promotions. Working hours in hotels are usually stretched and for
that, proper rewarding system should be in place. Employees in hotels are motivated by giving
them handsome salaries with good opportunities to grow.
Recommendations to improve workforce motivation
There should be a proper structure of hierarchy and employees should be clear about the
growth opportunities. Some of the individuals need monetary benefits while other needs
recognition. This should be evaluated properly before deciding any rewarding system for the
employees. The big problem in hotels is related to working hours which are not fixed; therefore
it should be worked out by providing them with good salaries and compensating them for putting
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extra efforts (Kovach, 2000). Good employees should be praised from time to time and proper
opportunities as well as work culture should be provided to them.
3.2 Process of job evaluation and other factors determining pay
Employees of Albion House at Ramsgate hotel can go through the appropriate process of
job evaluation. It is the best way under which people can easily go through their skills and
capabilities. They can determine their job description as well as job specification. Manager of
hotel can also find out the capable and most suitable persons. By following the best job
evaluation technique, hotel is able to provide proper salary to all their workers. They can
distribute them salary on the basis of their skills and requirements as well (Mathis and Jackson,
2008). By evaluating workers through this, delegation of authorities can be done in an
appropriate manner.
In addition to this, there are various factors which determine pay such as Intrinsic and
extrinsic rewards. These are the rewards which are directly provided by the management team of
hotel with the help of giving promotion, recognition, extra pay, bonus etc.
3.3 Effectiveness of reward system in different context
There are various ways to motivate workers in a cited hotel. However, they are facing
several issues regarding appropriate work management at season time as well as several other
HR related issues. At the same time, providing motivation to all the workers and satisfying their
needs help them in boosting their performance and managing work effectively. Mainly, there are
two types of rewards i.e. financial as well as non-financial. On the basis of this, they can give
effective motivation to all their workers and maintain their performance as well. By giving their
workers monetary rewards, hotel manager can fulfill all their psychological needs (Kovach,
2000). On the other hand, by non-monetary rewards, satisfaction level can be boost up. However,
in some cases, it affects the individual’s performance in a negative way.
3.4 Methods used by Albion House at Ramsgate hotel to monitor the performance of employees
Monitoring employee performance is one of the most essential processes carried out by
the Hotel in order to improve the performance of them. In order to monitor the performance of
different employees, management team can ask the supervisors of them. They can provide better
information about the person as well as working situations. With regards to same, effective
policies can be developed to improve their performance as well as employee engagement and
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trust (Pucik, 2010). Further, Checklists can also be prepared and performance management
system is also the best way to monitor the performance of human resources.
TASK 4
4.1 Reasons for the cessation of employees of Albion House at Ramsgate hotel
Within the hotel industry, it is required to use appropriate leadership style and
simultaneously, use of communication style is essential. However, the major purpose of using
selective leadership and communication strategies by Albion House at Ramsgate hotel is to
motivate employees and to create a better working environment. Communication channels of
cited company are being operated smoothly and employees are trained enough to maintain
effective communication (Snell and Bohlander, 2012). Nonetheless, poor communication can
hamper the morale of employees and can push them to leave the hotel. In addition to that, poor
relations between managers and employees are also a reason of employee cessation within
Albion House at Ramsgate hotel. Issues regarding salaries and poor pay scales might forces
employees for leaving the organization. However, organizational culture and problem with work
environment can also be the reasons for forcing employees to leave the workplace. In the present
time, hierarchical structure of the cited company can be seen as a major reason for which
employees can leave hotel.
4.2 Employment exit procedure of Albion House at Ramsgate hotel
Employment exist procedure of Albion House at Ramsgate hotel is concerned with
asking employees for their plans regarding resigning job. As per the exit procedure of the
mentioned hotels, employees have to follow a hierarchical procedure in which they communicate
about their registration via mails. Higher authorities are responsible for taking an immediate
action on the resignation of employee. However, employees are asked personally about the
reasons of resigning. After that, employer responds to the request of employees and provides
instruction for leaving the job and clearing formalities (Greenberg and Colquitt, 2013). Further,
procedure is to be followed by HR department. However, the exit procedure of Albion House at
Ramsgate hotel is different from other hotels but policies are same.
4.3 Impact of the legal and regulatory framework on employment cessation arrangements
There are many rules and regulations made with respect to employee cessation. In this
context, rules like Employment right act 1996 have been made. According to this act, it is very
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