Human Resource Management Report: Practices, and Employee Relations

This report provides a detailed analysis of Human Resource Management (HRM) practices, focusing on the case of BT Group PLC. It begins by outlining the fundamental functions and purposes of HRM, emphasizing its role in maximizing employee performance and creating a positive work environment. The report then delves into different approaches to recruitment and selection, comparing internal and external methods, as well as systematic and unsystematic selection processes, highlighting their respective strengths and weaknesses. Furthermore, the report explores various HRM practices, such as training and development, performance management, and compensation, detailing their advantages for both employees and employers. The analysis extends to the impact of employee relations and employment legislation on HRM decision-making, concluding with an overview of how HRM practices are applied in the workplace. The report aims to provide a comprehensive understanding of HRM principles and their practical applications in a real-world business context.

Human Resources
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Functions and purpose of HRM........................................................................................1
P2 Weakness and strengths of various approaches of selection and recruitment...................3
M1...........................................................................................................................................4
M2...........................................................................................................................................4
D1 Strengths and weakness of approaches of recruitment and selection...............................4
TASK 2 ...........................................................................................................................................5
P3 Advantages of different practices of HRM for an worker and employer..........................5
P4 Various HRM practices and its effectiveness in terms of increasing profits and productivity
................................................................................................................................................6
M3...........................................................................................................................................7
D2 Major practices of HRM and its applications...................................................................7
TASK 3............................................................................................................................................8
P5 Significance of ER (Employee relations) in affecting HRM decision making.................8
P6 Major elements of employment legislations and its impact on decision making related with
HRM.......................................................................................................................................9
M4.........................................................................................................................................10
D3 Employee relations and influence of HRM practices on decision making process........11
TASK 4..........................................................................................................................................11
P7 Application of practices of HRM....................................................................................11
M5.........................................................................................................................................13
CONCLUSION..............................................................................................................................13
........................................................................................................................................................15
..............................................................................................................................................15

INTRODUCTION
Management of employees and their actions at workplace in a way so organisation can
accomplish its set goals and objectives is known as human resource management. One of the
main aim of this to maximise worker's performance. Major focus of this is to manage the
individual within an enterprise with help of effective policies and strategies (Arrowsmith and
Parker, 2013). One of the major benefit of this is that it helps in create and maintain a positive
work climate with increase profits and productivity of company. Human resource department of
enterprise is remain responsible for design benefits for employees, training and development,
recruitment and appraisal. BT group plc, a global telecommunications enterprise with head
offices in London is taken under this report for study. This firm is largest provider of mobile,
fixed line and other broadband services in United Kingdom. Major purposes and functions of
human resource management with various approaches of selection and recruitment is all
mentioned under this report. Further, effectiveness of HRM practices in enhancing productivity
and profits of company and benefit of this practice to employer and employees is all given in
this. In addition to this, major factors of employment legislations and consequence of all those on
decision making activity of enterprise is all detailed in this.
TASK 1
P1 Functions and purpose of HRM
In today's competitive business environment, it is very important for every firm to
manufacture and offer prime products to its customers at lower prices. Further, company should
try to offer something new and unique to its target market for retain them for a long period of
time (Baluch, Salge and Piening, 2013). In all this, staff members of company play a big role.
Employees are the one who make products and deliver services to customers. It is important for
enterprise to have a skilled workforce so it can achieve its set goals and objectives easily.
Concept of human resource management is design for this. Purpose of this is to make the recruit
right candidate, for right job at right time. This is done with help of job specification. HRM helps
manager in identify the skills and abilities which must be there in a candidate to perform a
specific job at workplace. This increase the effectiveness of recruitment process and provide
positive outcomes (Caligiuri, 2014). Further, another main purpose of this concept is to
encourage employees to work well at workplace so they can contribute more in growth and
success of company.
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Scope of this is very wide as this is applicable to every aspect related with employees.
This consists discussion about the skills which must be there in an individual and helps manager
to make the workplace effective.
Hard and soft practices of HRM Hard HRM: In this approach of human resource management all staff members are used
as a resource to perform business operations. Under all this, an effective link is identified
with process of planning (Collins, Zhu and Warner, 2012). Focus of manager remain on
the requirement of workforce and he carry out recruitment and selection process as per
that.
 Soft HRM: Under soft practices of HRM, all employees are treated as one of the valuable
assets of company and also receive an award for contribute in success of firm. Manager
give respect to individuals difference and then give shaper to planning process to remain
competitive in market. Manager examine the needs of individuals and encourage them to
perform well and also provide benefits.
Major function of HRM performed by BT group plc is stated below: Compensations and benefits: To better satisfy the needs of workers and to keep them for
a long period of time it is very essential for firm offer them fair and right package of
compensation. HRM helps manager in formulate better and effective compensation
packages which attract large number of skilled candidates. Fair wages for the work they
do, help firm in increase morale of employees. Development of manpower: This is known as one of the major element of HRM. Under
this manger conduct training and development programmes for subordinates in order to
improve their skills and knowledge (Conesa-Zamora and et. al., 2011). This help firm in
offer unique and better quality products to its customers and t the same time increase
creativity of staff members.
 Planning, recruitment and selection of human resource: Manager is the one who first
identify the manpower require to perform various jobs at workplace. After that, carry out
the function of recruitment and selection.
All these are the major function of HRM. To attain its set goals and objectives in an
effective way, it is very important for managers of BT group plc to perform all these function in
adequate manner.
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P2 Weakness and strengths of various approaches of selection and recruitment
Recruitment is one of the core function of HRM. This refers to the overall process of
attract, shortlist, select and appoint appropriate candidate for perform jobs in an enterprise
(Guest, Paauwe and Wright, 2012). It is very essential that this need to be perform in an
effective way as this decide the type and quality of company's workforce. Different methods are
there which can be use by the managers of BT group plc to hire right candidate for give job.
Major approaches of recruitment is stated below under following points: Internal approach of recruitment: Under this approach of recruitment, manager give an
opportunity to present workers to show their talent and skills to get promotion. Overall,
existing staff members and their skills are examine by manager to fill higher job position
at workplace. Feature of this approach of recruitment is that it enhance employee's morale
and reduce employee's turnover. Strengths and weakness of this approach of recruitment
is are as follows:
Strengths: one of the major benefit of this recruitment approach is that It save both time and cost
of company. With help of this, company save huge of funds which invest in training programmes
and in advertisement activities. This encourage employees to work well which enhance
effectiveness of business operations. It create a positive work climate and enhance workers
commitment towards their jobs.
Weakness: Sometimes it become complex for manager to choose the right candidate for fill
higher position at enterprise. Further, this demotivate the workers who fails to get promotion.
Along with this, this approach blocks the way of innovation as other individuals don't get a
chance to show their talent. External approach of recruitment: This approach of recruitment is opposite from the
internal one. Under this, firm attract and invite candidates from outside the workplace to
fill vacancy (Gurkov, Zelenova and Saidov, 2012). This approach also has some
strengths and weakness which are as follows:
Strengths: In this, individuals from outside the enterprise are chosen for perform business
operations which increase creativity and profits of company. Skilled employees saves the
training cost of company and enhance its profits. This can be use by BT group plc as this
increase the profits of firm.
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Weakness: This approach of recruitment is very costly and time consuming. It give rise to
various cost of business such as orientation and training programmes. Further, it is not essential
that it always provide good results to firm.
Selection: Process of choosing an individual which is most suitable for a job is known as
selection. In this, manager take a final decision and choose a candidate to fill the vacancy.
Basically, there are two major approaches of selection which are as follows: Systematic approach: This is most popular and effective approach of selection. In this
manager go through a step by step process to examine the skills of applicants and then
choose the final one to fill the vacancy (Hauptmann and Steger, 2013). This approach
provide better results to firm.
 Unsystematic approach: This is another approach of selection, under this manager select
a CV from all CV on a random basis and after that compare the skills of that candidate
with the skills require to preform a specific job and then take the final decision.
M1
Planning, recruitment and selection of subordinates to perform various jobs at workplace
is one of the major function HRM. This help company to get a skilled workforce and other
functions such as performance evaluation and training and development remove the gap between
actual and standards skills of employees. All this help firm in achieve its set goals and objectives
in an effective way.
M2
 Internal approach of recruitment: One of the biggest strength of this approach is that it
encourage workers to perform well which increase profits of company. Weakness of this
approach is that it blocks the way of innovation and demotivate the employee who fails to
achieve promotion.
 External approach of recruitment: Biggest strengths of this approch of recruitment is that
it brings innovation and help enterprise to offer unique products to its customers.
Weakness of this is that it is very costly and time consuming.
D1 Strengths and weakness of approaches of recruitment and selection
Approaches of recruitment
Strengths: This ensure fast decision making of Strength: This make the workplace more
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recruitment and save cost of enterprise
invested in training of new employee.
Weakness: This blocks the way of innovation
and and demotivate the workers who fails to
get promotion.
competitive and increase both profits and
productivity of company.
Weakness: This give rise to large number of
cost such as training cost, orientation cost and
cost of advertisement.
Approaches of selection
Strengths: This provide better decisions and
positive results.
Weakness: This is very lengthy and time
consuming.
Strengths: This approach of selection ensure
fast decision making.
Weakness: This does provide positive results
always.
TASK 2
P3 Advantages of different practices of HRM for an worker and employer
Major HRM practices for BT group plc are as follows: Learning, training and development of staff members: Large number of workers form
different background with various number of abilities work in an enterprise. To reach set
goals it is very important that staff members of firm should have adequate skills so they
can perform well and can offer quality products and services to its customers (Horwitz,
2011). One of the major advantage of training is that it help employees to work with new
technology which provide various benefits to company. Performance management and monitoring of employees: An enterprise can not survive
or can not achieve success without workers as these are the one who perform and
complete various business operations. It is very important for workers to work well and
for this it is very necessary for manager to monitor their actions and performance on
continuous basis (Karmiloff-Smith, and et. al., 2015). This help managers in identify the
gap between actual and standard performance of workers and identify the training needs
of employees. Performance management ensure effective execution of business
operations which help enterprise to utilise all its resources to an optimum level. These
practice provide benefits to employees and employers of organisation which are as
follows:
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Benefits to employees: Encourage staff members to work well: Different HRM practices helps in create and
maintain a positive work climate free from any kind of risk. All this influence workers to
perform well and reduce their turnover. Opportunities such as growth and promotion
enhance their commitment towards their work. Offer training to workers: One of the main benefit of HRM practices is that it conduct
training and development programmes for employees which develop their skills and at
the same time enhance their knowledge. Enhance productivity of employees: One of the main feature of HRM practices is that it
ensure that proper training must be offer to workers at timely basis and at the same time
remove the gap between actual and standard performance of workers and all this enhance
employee's productivity.
Benefits To employers Help in make effective and planned decisions: Concept of HRM make the manager
aware about actual performance and decision of employees which they take at workplace.
All this data help supervisor in formulate better and effective policies for business and at
the same time provide basis to take right action. All this increase effectiveness of
business activity.
 Create a healthy and positive work environment: Training and development increase
skills and abilities of employees which enhance their productivity (Kim and Bae, 2017).
Further, implementation of various HRM practices create and maintain a positive work
environment which reduced employee's turnover.
P4 Various HRM practices and its effectiveness in terms of increasing profits and productivity
Number of HRM practices are there which provide number of benefits to enterprise. For
example, when manager conduct training programmes for employees and encourage workers to
take part in development activities then all this increase their skills and knowledge. This increase
their creativity which help enterprise to offer unique products to its customers (Park and et. al.,
2014). When a company offer featured good or service to its target market then it help in better
satisfy their needs and at the same time help in retain them for a long period of time.
Further, when manager monitor employee's performance on continuous basis then it
make the manager aware about the current ability and actual skills which must be there in an
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individual to execute the specific job in an effective way. After that training is offer to them to
remove the gap which ensure optimum utilisation of company's resources and increase
efficiency of production process. This help organisation to offer quality products to its customers
at affordable prices which attract large number of customers and increase profits of enterprise.
When enterprise provide an opportunity of flexible working options to its workers then it
directly enhance their productivity. Under this workers are given an opportunity to work on the
time which is most suitable to them. This decrease employee's turnover and boost their
commitment towards their job roles. Overall his increase employee's productivity which directly
increase organisation's performance and its profits.
Another HRM practice is related with payment and reward system. This means that fair
wages and compensation must be offer to workers for the work they do and the roles they play at
workplace. Compensation package of employees is directly relate with their satisfaction. When
firm offer fair wages for their roles and duties then this directly enhance their performance and
profits of enterprise.
In addition to this, practices of HRM helps manager in identify the factors which results
in employee's satisfaction and dissatisfaction. After that manager do efforts to maintain the
factors which results in worker's satisfaction and at the same time encourage them to perform
well at workplace. Manager of BT group plc should do efforts to eliminate the factors which
decrease worker's productivity (Vo and Stanton, 2011). In this way enterprise can get a skilled
workforce and at the same time can attract skilled candidate to join the enterprise.
Overall various practices of HRM increase profits and productivity of enterprise. So it is
very essential that all must be well implement at workplace so company can achieve its set goal
and objectives in an effective way.
M3
Number of methods are used under the concept of HRM. Major one include the job
instruction training, coaching, mentoring, job rotation and committee assignments. All these are
used by enterprise to offer training to employees and to increase their skills and knowledge.
D2 Major practices of HRM and its applications
Number of HRM practices are there which helps enterprise in capture a larger market
share. Major HRM practices consists flexible working options, management of workers
performance and many more (Pereira and Anderson, 2012). When enterprise implement these
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practice at workplace than it not only enhance employee's morale but at the same time improve
their productivity at workplace. All this provide various benefit to company.
TASK 3
P5 Significance of ER (Employee relations) in affecting HRM decision making
Term called employee relations indicate the relationship between employee and employer
of a company. It is very essential for employers to create and maintain a good and healthy
relation with workers. Quality of employee relations directly affect the decision making process
of enterprise. For example, healthy relations with employees help manager to handle complex
situations which arise at workplace (Wagner, 2011). On the other hand, when employers get fail
to maintain good relations with workers then it create a negative work environment at workplace
and at the same time reduce productivity of employees. It is very important for managers of BT
group plc to maintain good relations with employees. All efforts must be done by managers for
this. Following are the main elements which must be consider by the managers of BT group plc
to maintain healthy relation with workers.
 It is very necessary for managers to encourage participation of workers in decision
making process. This increase their confidence and at the same time increase their
productivity.
 Open door policy must be implement at workplace so if any worker are facing any kind
of difficulty during their jobs so they can discuss the same with managers without ny
kind of hesitation.
 Feedback of employees must be collected after introduction of any change so
management can known about what they feel.
 It is very necessary that job rotation must take place in enterprise as this ensure
development of skills and knowledge of workers.
 Strong and effective channel of communication must be use at workplace. This help in
bring a coordination among all departmental activities which ensure completion of task
in given time period.
 Appreciation must take place in enterprise on timely basis or workers who work well
should get appreciation for their good work (Warner, 2014). This enhance their morale
and at the same time help enterprise in retain them for a long period of time.
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 Proper healthy and safe working condition must be offer to staff members so they can
work well and utilise all company's resources for perform their duties.
All these are the major condition or situation which must be offer by BT group plc to its
workers in order to maintain good relations with them. Quality of employee relations affect the
decision making process of company. When company maintain a good relation with staff
members than it helps managers in take right business decision which provide competitive
advantage to company (Wheeler, Halbesleben and Harris, 2012). Further, this create a positive
work environment at workplace which increase productivity of workers. On the other hand when
employer fails to maintain good relations with workers then employees do not support the
decision of managers and affect the profitability of enterprise.
Trade unions are the one which play a significant role in employee relations and effect
this. These are the one who ensure that workers should get fair compensation for the work they
do and at the same time save them from their exploitation.
P6 Major elements of employment legislations and its impact on decision making related with
HRM
Employment legislation is a combination of different rules and regulations that define the
responsibility of employer and employees towards each other. This describe the relationship of a
worker and manager. Number of rules consists under this define the right and duties of a worker
at workplace. All this affect the decision making process of managers. Major elements of this are
as follows: Anti-Discrimination act: This act promote equality of employees working in enterprise.
Workers working in enterprise should not be discriminated on basis on their age, gender,
colour, region and on any other basis. Discrimination hamper the productivity of
employees and decrease their morale. On the other hand, equality, enhance employee's
morale and at the same helps in create a positive and better work climate. All this helps
enterprise in achieve its set goals and objectives in an effective way. Managers of BT
group plc should encourage equality of workers and do not discriminate employees on
any basis. Diversity act: This act focus on the similarities and differences between individuals
working in enterprise. It consider various aspects that influence the behaviour of an
employee such as education, geographical location, parental status and many more.
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Effective management of diversity provide number of benefits to enterprise . For
example, it increase creativity and innovation at workplace and help enterprise in capture
a larger market share. Diversity not only prevent discrimination but also improves
equality at workplace. Data protection act: This act was designed to protect and store data in computers in an
organised way. Workers who do work at workplace have rights to control data about
themselves (Zhao and et. al., 2011). Overall this act ensure information is processed in a
legal way. Workers working under enterprise are responsible to not relevant information
of firm to outsiders. Equality act: This is one of the major component of employment legislations. As per this,
an employer is liable to give equal treatment to all employees. Discrimination should not
be done among employees on basis their gender. Both men and women who are working
in enterprise should given equal opportunities of growth and if male and female are
performing same kind of job then equal wages must be offer to them.
 Health and safety act: As per this act, it is very important for employer to create and
offer safe working conditions to employees. Workers perform well under risk free
working conditions. It is very essential for manager to offer training to employees so they
can handle complex and risky equipments. This reduce the chances of accidents and
contribute in success of company.
All these are the major elements of employment legislation, it is very essential for
manager of BT group plc to consider all these while formulate policies related with management
of human resources. Further all this affect the decision making process of firm. For example,
equality act encourage manager to offer equal wages and growth opportunity to male and female
workers working in company. Along with this, measures of health and safety act ensure that
proper health and safety measures must be available at workplace so workers can perform their
duties without any kind of risk.
M4
Major elements of employment legislations which affect the decision making of
enterprise includes anti discrimination act, equality act, data protection act and many more. All
these must be consider by managers while formulate compensation packages for employee and
while taking business related decisions.
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D3 Employee relations and influence of HRM practices on decision making process
Today workers are the one who play a big role in success and growth of a company. It is
very essential for manager to create and maintain good relations with them so company can
achieve it set goals and utilise all the available resources. When employer employers maintain a
good relation with workers then it provide various benefits to organisation. For example, staff
members support change and ensure effective execution of complex business activities.
TASK 4
P7 Application of practices of HRM
Hotel receptionist training
Training title/ Workshop- Date- Time-
Location Trainer
Expected Participants
Activity Projected Time Procedure Resources
Induction or
Introduction
Objectives of Learning
a)
b)
Warm up
Important Content
Necessary points
Job advertisement
Staff required
Qualification
1st class MBA/BBA in finance/ accounting from any recognised University/ Institution
How to apply?
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Send your applications, one photograph (colour) and complete CV with relevant documents on
our website. Last date of apply is 31st January 2018.
Email-id: [e-mail]
Contact no.: 5544778899
Job specification
Qualification Degree in health field from an accredited
institution.
Adequate nursing training.
Experience Should have of minimum 2 years of working in
a health and social care homes.
Area of expertise Should have information about all medical
tools and equipments.
Other qualities Awareness of local and national health policy.
Able to support patients in changing their
lifestyle.
Ability to work without direct supervision.
Interview Questions
 What are your strengths?
 What are your weakness?
 What grades did you get in college?
 What were your roles and responsibilities when you worked at job x? Why do you want to work here?
Person specification
Essential criteria Desirable criteria
Training and qualification NVQ cooking qualification Training related with food
hygiene
Experience Working under pressure Experience of working in a
12

Delivering best customers
service
busy small kitchen
Knowledge and skills Attention to detail Good entrepreneurial skills
Personal characteristics Polite, confident
Ability to work as a team
Special requirements Ability to travel from work Driving licence and knowledge
to use a car
CV
Personal information
Name: ABC
Father's name: DEF
Mother's name: GHI
Contact no. 5987465216
Email id: [e-mail]
Key skills:
Studio experience, working with creative teams
Huge knowledge of film and digital
Understanding of PC and Mac operating system
Quick to learn new methods and techniques
Works well with a team
Experience:
Prime portraits Ltd- Digital corrections manager: Preparing images for sale or reproduction.
Saddington and Baynes: Dealing with retouching of images
M5
Various practices of HRM are applicable to whole enterprise. This help managers in
remove obstacles from workplace which increase the effectiveness of business activity. It helps
in make the workplace more effective and increase profits of enterprise.
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CONCLUSION
From the above given information, it can be concluded that HRM is one of the most
essential and vital component every enterprise. This is the one which provide an opportunity to
manager to examine the actions and decision taken by employees. Different approaches of
selection and recruitment are there which can be used by the manger of BT group plc in order to
get a capable and skilled workforce. It is very important for firm to create and maintain good
relations with employee as this help company in achieve its set goals an effective manner.
Practices of HRM help manager in formulate better and effective policies for firm and at the
same time helps in make the workplace more creative. Further, this provide number of
advantages to both employer and employees and at the same time increase profits and
productivity of company. Components of employment legislations help manager in formulate a
better and effective policy for employees.
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