Human Resource Management Report: Microsoft and Chocola Fantastica

This report delves into the core functions of Human Resource Management (HRM), emphasizing its role in organizations like Chocola Fantastica and Microsoft. It outlines the purpose of HRM, which includes acquiring and retaining a competent workforce, fostering employee motivation, and improving performance. The report analyzes the strengths and weaknesses of internal and external recruitment methods, as well as different selection processes like interviews and aptitude tests. It then evaluates the effectiveness of HRM elements such as graduate training schemes, internships, and reward systems, and explores various HRM practices to increase profit and productivity, including flexible working arrangements like flexible time and job sharing. The report also examines employee engagement and key UK employment legislations, concluding with a look at person specifications and the overall impact of effective HRM on organizational success.

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
LO 1.................................................................................................................................................1
P1 Purpose and Functions of HRM.............................................................................................1
P2 Strengths and weaknesses of different approaches of selection and recruitment:-................2
LO 2.................................................................................................................................................5
P3 Evaluating the effectiveness of the elements of HRM...........................................................5
P4 Differenr HRM practices for increasing profit and productivity...........................................6
LO 3 ................................................................................................................................................8
P5 What is employee engagement and its importance for company..........................................8
P6 Key elements of UK employment legislations......................................................................9
LO 4...............................................................................................................................................10
P7 Person specification.............................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management is the process of hiring, recruiting, selecting and deploying
the employees of an organization. This report includes the purpose and functions of HRM that
may help Chocola Fantastica in conducting its operations efficiently. It also determines the
strengths and weaknesses of different approaches of recruitment and selection so that Chocola
Fantastica can select the best approach. This study explains the advantages and effectiveness of
various HRM practices within Microsoft for the employers as well as employees. It also
evaluates the external and internal factors that may affect the decision-making and employment
legislation in HRM of Microsoft. Apart from that this report also ascertain application of HRM
practices in Chocola Fantastica.
MAIN BODY
LO 1
P1 Purpose and Functions of HRM
The main purpose of Human resource management (HRM) is to ensure availability of willing
and competent workforce in the organization. The purpose of HRM in Chocola Fantastica may
include the following:-
 To assist Chocola Fantastica in acquiring the right type and number of employees at the
right time to accomplish its operational and strategic goals.
 To maintain a climate in which workers or employees are motivated to utilize and
improve their skills and to employ the abilities of the workforce efficiently(Bratton and
Gold., 2017).
 To increase productivity and to improve performance standards through efficient job
design, training and development and effective communication.
 To maintain and establish a harmonious employee and employer relationship.
Functions of HRM:-The main functions of HRM that will help Chocola Fantastica to perform
its operations efficiently include the following:-
 Planning:-The human resource planning refers to a procedure through it is ensured that
the appropriate number of employees are hired at the right time and at the right place. So
it is a continuous process in which modifications and adjustments are constantly made
according to the requirements and changing circumstance in the organization. For
example: in the situation of unemployment manager have to do make proper planning for
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recruiting and training for employee in order to reduce unemployment situation form
Chocola Fantastica.
 Recruitment:-It is one of the important function of HRM. This function is performed
through selecting right employees and suitable professionals to satisfy employment
needs, selecting, recruiting and providing training to the employees(Cascio., 2015). In
this function it is also make sure that employees can provide better performance and
handle the performance issues. So this function include ensuring management and
workforce practices. For example: company has follow best recruitment process for
hiring best candidate for company in order to achieve goals and objectives of company in
proper manner.
 Training and development:-Training is an important function of HRM as this is
required by newly joined and hired employees, supervisors and managers to tackle
employee relation matters at the department level. This will help in improving the skills
and abilities of employees and through training they will become efficient in their work.
For example: company manager is use on the job training method in order to train their
employee for making innovative fruit taste of chocolate for attracting more customers.
 Job Design:-The main task of this function is to gather information in an organized
manner and measure human requirements of jobs. This analysis is performed on the basis
of operations or activities of people during the job.
So if Chocola Fantastica will perform the functions of HRM efficiently then it will help in
improving its performance and accomplishing its goals and objectives like if Chocola Fantastica
will conduct training and development programmes in the premise then it will help the
employees to develop their skills and knowledge and they will become more efficient in the
work which will ultimately result in enhancing the efficiency and performance of Chocola
Fantastica.
P2 Strengths and weaknesses of different approaches of selection and recruitment:-
Recruitment:-Recruitment is the overall procedure of attracting, short-listing, appointing and
selecting the suitable candidates at the right time within an organization(Noe and et.al., 2015).
However, Recruitment can be done in two ways which include:-
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 Internal Recruitment:-It refers to recruitment in which the organization looks to fill the
job requirements or vacancy from within its current or existing workforce. Internal
recruitment can be done performed through transfers or promotions.
 Strengths:-This recruitment approach is cost effective and it can enhance the
employee moral. It can help Chocola Fantastica to retain top talent and decrease
employee turnover. It also motivates the employees to work hard and to perform
their best.
 Weaknesses:-The downside is that recruiting from within the company may limit
the various potential candidates. Apart from that Chocola Fantastica might miss
out on new and fresh ideas and perspectives that outside candidates can bring. It
can also lead to workplace conflicts.
 External Recruitment:-When the organization tries to fill the vacancy from suitable
candidates outside the business then it is considered as external recruitment(Sparrow.,
Brewster and Chung., 2016). However, this recruitment has also strengths and
weaknesses which are described as below:-
 Strengths:-External recruitment expands talent pool, it helps to choose the most
qualified candidate. Through external recruitment Chocola Fantastica brings in
candidates with fresh ideas and new ways of doing work. It also pushes existing
employees to develop and grow and help with diversity.
 Weaknesses:-Generally external recruitment is considered as time-consuming
and more expensive as compared to internal recruitment(Ekwoaba., Ikeije and
Ufoma., 2015). In this type of recruitment Chocola Fantastica has to make
expenditure to train new employees, subscribe to job boards, pay for background
checks and resume database, post ads online or print in local newspapers.
Selection:-Selection is a process of choosing or picking the appropriate candidate or applicant
who is most appropriate for the vacancy or vacant job position in the organization. In other
words Selection means selecting the right candidates for the right job at the right time. However,
this process may vary from one organization to the other. Generally this process can be done
through testing-online, interviews or both. This process may have various strengths and
weakness which are as follows:-
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 Strengths:-Pre employment testing helps HR managers to assess applicants' skills
and their abilities like how they can be suitable for the organisation. However
interviews, tests and other selection methods are also reliable and are more
objective(Rees and Smith., 2017). Additionally the main strength of Selection is
that it relies on quantifiable insight and helps in eliminating bias.
 Weaknesses:-However this process also have various weaknesses as it rarely
provides the whole picture. The second drawback is that sometimes the applicants
may not be honest. Some tests can be ambiguous which may impact the results in
the future. So Chocola Fantastica is need to conduct this function carefully. To
determine the appropriate candidates it can use pre-employment tests, group
interviews, face to face interviews, collaborative hiring as it will help Chocola
Fantastica to select the right candidates at the right time which will help in
achievement of its goals and objectives.
There are different two types of selection methods which are as follows:
Interview This involves an interviewer
who coordinates the process of
the conversation and asks
question related to post it may
be receptionist.
Advantages
 That are useful obtain
detailed information
which is help about
personal feelings,
 This allow more
detailed questions to be
asked.
Disadvantages:
 The cost of interview is
higher.
 Lack of attention is the
main disadvantage of
interview.
Ability and aptitude tests This is very useful for showing
a person strength and
weakness limitations.
Advantages:
 this helping student to
make choice related to
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their future.
Disadvantage:
 the social and
emotional environment
is often different from
of actual environment
in the job.
LO 2
P3 Evaluating the effectiveness of the elements of HRM.
Graduate training schemes
Microsoft as their HRM practices adopts graduate training scheme programme for their
employees. This does not create any difference in those employees who enrolled graduate
training schemes and recruitment through other means. This HRM practice adopted by the
Microsoft increase the scope of effective commitment of employees towards their organization .
This practical thinking of organization refers a more strategic view towards the growth of human
resource practices in the world's leading organization.
This benefited to employer because they do not need to hire employees from outside as
they get employees within the organization(Vanhala and Ritala, 2016). They do not require
provide training from zero level because at some levels are well-known with the working of
organization. They can applicable in better way the theories of education in learning things
actually applicable in the organization. it made organization more productive in respect of
performance by new employees in comparison to existing employees. They also contribute in
profitability by with their better performance. Microsoft can appoint these employees at the
position where experience required for performance. So, this practice is not beneficial for all
positions in organization(Cook, MacKenzie and Forde, 2016).
Internship in HRM practices.
Interns employees in Microsoft connect their theoretical knowledge with the working
style of organization. This scheme is beneficial for employees because they get exposure of their
knowledge in working with an organization. This practice is beneficial for employees and
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employer of company. Internship program is provide valuable knowledge and information which
is related to job role. Through that, company management is provide proper structure and
working style. This is beneficial for employer because this provide proper knowledge through
employees are able to work in proper manner. On the other side it is beneficial for employee for
proper engagement with work and task.
Reward system:
Rewards system is provide proper and effective motivation to people and employees for
work in order to achieve goals and objectives of Microsoft. This is beneficial for employees and
employer of company. This is beneficial for employee for motivating them in effective manner
towards work. Through that employee are able to give their hard contribution for achieving goals
of company. Other hand, this is beneficial for employer for result of work because motivated
employees are ready to hard work.
P4 Differenr HRM practices for increasing profit and productivity.
Flexible working arrangements:
In this arrangement, freedom of scheduling their obligations. Microsoft are proving
relaxation in total number of time period. Some traits of working hour arrangements are job
sharing, telecommunication and compressed working weeks. It helps the Microsoft in reducing
the absenteeism of employees. It enhances the loyalty of employees towards their task of
operations. Some arrangements are :
 Flexibility in time: In this system employees are free to choose their start and end time
within the available working hours(Milliman and Clair, 2017). If they choose their
working hours in which they are comfortable they do their work with more efforts, which
is beneficial for increasing profit and productivity of company because through that
employee is proper engage with company and its work. For example: in an emergency
work employee can take work from in that case employee is done work before
completing time line. Through work is not suffers and complete on time by this it help to
increase profit and productivity.
 Job sharing: Two people with their choice share the responsibilities and duties. This is
beneficial for employees because there is no loss of salary to the employees and employer
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get there work on time they do not require compromising with the organization working
by satisfying employees(Vanhala and Ritala, 2016).
This arrangement actually impact positively in productivity if employees. If employees are able
to handle their family needs when flexibility is provided on working hours then they are giving
more efforts in increasing the productivity of organization. Microsoft able to retain more profit
when their employees are giving more efforts in their working which enhance the performance of
organization. Sometimes it is difficult to manage the working hour according to the suitability of
every employee which will cause lower productivity in certain time periods when this
arrangement not becomes possible. It is very difficult to manage flexibility of different
employees according to their needs. This settlement sometimes becomes a reason a less
productivity in peak time(Shin, Jeong and Bae, 2018).
Motivation:
This the process of encouraging and inspiring the employees for getting maximum efforts
from employees for performance improvement. Motivated employees helps the Microsoft in
attaining the goals of organization. They adopt a combination of employees goal as their work
goal as the job role for motivating employees. When Microsoft start implementing this job role
they observe improvement in the efficiency level of employees . They perform best of their
ability with minimum wastage of time and resources of organization. This is most beneficial for
employees because of this they get the best utilization of their resources. When organization
align their goals with employees goal then employees feels succeed in as their job role and
having job security. Microsoft continuously motivates their employees for achieving new goals.
When employees get their needs to be satisfied they become more cooperative and coordinative
with the organizational goal. Employees of Microsoft feels confident then they select to increase
their earning rather than leaving the organization.
The well motivated environment at the workplace of Microsoft improves the productivity
in respect of per employees' performance. This reduces the unit cost of production and enable
the organization to sell their product at a lower cost. They able to attract large range of customers
which enhance the profitability of Microsoft(Milliman and Clair, 2017). Motivated employees
highly engaged in their working and having higher level of customer satisfaction which increase
the profit rate of organization. Sometimes if their conflict created in job role of organizational
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goal with employees goal then it is not easier to resolve creates a situation of misunderstanding
and cause a situation of lack of efficiency of employees, and they feel frustrated.
LO 3
P5 What is employee engagement and its importance for company
Employees engagement is refers the extent to that employee feel motivated and
passionate about their jobs and for trying to commit with organization which is Microsoft. The
main objective of this at workplace approach is to ensure that employees feel committed with
the organization goals and values in order to motivate for contribution to organizational success
(Akhmetshin and et.al., 2019). That is not same as the employee satisfaction at workplace in
proper manner. This is effective and important for Microsoft growth factors. The importance are
as follows:
 Employee engagement is highly important because it helps to reduce staff turnover as
well as improve productivity and efficiency.
 This helps to retain customers at higher level and rate in proper manner.
 This helps to make proper and more profits for Microsoft business (Taylor and Emir,
2015).
 Employees engagement is enhanced company culture in positive manner because of all
employees are work together for same goals without any problem faces.
 Employee engagement is a symptom of success of Microsoft, they are highly productive
in order to perform proper task and job roles (Employees engagement, 2019). This will help to boost the best performer and employees of company in proper manner.
This is effective and valuable for company and its growth factors.
Higher performance working
Higher performance working is a general approach to managing organisation aims to.
This is more effective and valuable for growth of company in order to meet employee
engagement. It is important and effective for supply of skills in proper manner. This is effective
and important because that is provide proper job satisfaction to employees.
Critically evaluate the key approaches for engaging workers
It is very important to rise and build employee engagement at workplace for better work
task in proper manner. This is effective for Microsoft company and its staff members for growth
of company. There are different aspects of employee engagement which are help to build
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positive and strong employee engagement at workplace in proper manner. According to the view
of Khoza (2018), promote continuous feedback and dialogues in proper manner is help to build
the positive growth of Microsoft. By taking continuous feedback form employees are create
positive engagement between employees.
On the other side Morokane, Chiba and Kleyn (2016), foster collaboration is also the
approach for building strong and effective employee engagement at Microsoft company. This is
effective and valuable for business and its growth factors. The feedbacks is produce by multiple
sources provides an objectives perspective on the employees' performance.
P6 Key elements of UK employment legislations
There are key elements of employment legislations are affect the decision-making
process of human resource management. The key aspects of employment legislations are as
follows:
Workers compensation act 1923:
Workers compensation act is established and liable for employers for injuries to workers
while on the job or illness which is important for Microsoft. For example: if employee is injured
at workplace at the time of work. In that case employer of Microsoft have to pay compensation
to employee against of their injuries (Nilsen, 2018). This can affect to decision-making process
because HRM have to take decision as per this law otherwise this impact when employee take
decision against of company.
Healthy and safety act 1974:
This act is lays down the safe work culture and environment at workplace because of
safety purpose and higher job satisfaction of employees. For example; in the production
department employer have to provide safe working arrangements to employees because of safety
purpose as per this law and act.
Employee rights act 1970:
Employee right act refers a provide proper and detailed information to employees about
their job and task. For example: like new employee join the Microsoft company. In that case
employer of company have to share information which are important to know by employee such
as salary and hard copy because that is the right of employees. This can affect decision-making
process of HRM because in case employee is not about policies then they are able to claim on
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company and which gives negative impact (Palmiano and et.al., 2017). For that employer have to
provide proper information to employees for their work and growth.
Those are the key legislations of employment legislations which are impact to employer
decision-making process.
LO 4
P7 Person specification
Person specification is shows the qualification and experience required for specific job
and task in Chocola Fantastica.
The Chocolate Fantastica is excellent in creating innovative flavours of chocolate which is
looking for smart receptionist or front desk operator for representing works to customers.
Title of job Receptionist
Hours 7 hours per day
Location United Kingdom
Date:
Essential Desirable Met
Qualification required
High school diploma
in administration
Basic computer
knowledge and
degree
Application form
certification
Essential Desirable Met
Experience required
Minimum 6 months
experience in same
field
Have experience
working with excel
Essential Desirable Met
Personal skills and
characteristics
 Meetings and
greeting
clients
 Communicati
on skills
 Able to work
both as
effective team
members and
independently
Application form
of interview test
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