HRM Report: Recruitment and Selection at Chocolo Fantastica

This report provides a comprehensive analysis of Human Resource Management (HRM), focusing on the purpose and functions of HRM within organizations. It examines the recruitment and selection approaches of Chocolo Fantastica, evaluating their strengths and weaknesses, and suggests potential improvements. The report also explores the benefits of HRM practices for both employees and employers, using Microsoft as a case study to assess the effectiveness of various HRM strategies, including training and development, job design, and employee motivation. Furthermore, the report highlights the significance of employee relations in decision-making and outlines key elements of employment legislation and their impact on Microsoft's HRM. The report concludes with an illustration of the application of HRM practices at Chocolo Fantastica.

Human Resource Management
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Executive summary
The current report will focus on purpose and the function of human resource management
along with this the Strength and weaknesses of different recruitment and selection approaches of
Chocolo Fantastica. Further it also concludes the benefit of HRM practices for both employees
and the employer as well as the effectiveness of different HRM practices of Microsoft.
Furthermore, report also highlight the importance of employee relation in decision-making and
key elements of employment legislation and it impacts on the HRM of Microsoft. At last the file
illustrates the application of HRM practices of Chocolo Fantastica.
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
SECTION 1.....................................................................................................................................4
a) The purpose and the function of human resource management..............................................4
b) The strengths and weaknesses of different types of selection methods..................................6
c) Two potential improvement for Chocola Fantastica in selection process...............................6
SECTION 2.....................................................................................................................................6
a) Person specification for the role..............................................................................................6
b) Current methods of advertisement of job with their merits and demerits...............................9
c) Recommend where job advert will be placed and why.........................................................10
SECTION 3...................................................................................................................................10
Benefits of training and internship schemes for both employer and organization....................10
Flexible working arrangement in Microsoft and its benefit to employees and Microsoft.........11
Evaluate how Microsoft motivates its workers through the way it designs its job roles...........12
SECTION 4...................................................................................................................................13
Employee engagement and its advantage to organization.........................................................13
Evaluate the key approaches that how they improve the communication in the work place....14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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INTRODUCTION
Human resource management is a step by step methodology managing the employees in
the company which involves hiring, training and motivating the employees (Brewster, Mayrhofer
and Farndale, 2018). Chocolo Fantastica is a company which deals in tailor chocolate based
greeting cards and present in United Kingdoms. The company deals in Software. Operating
Systems, Xbox, Mobile and many more the company has more than 145000 employees.
Microsoft is among the biggest brand in the world. This report highlights the purpose of HR
function and it importance to the organisation. Along with this it will discuss the Strength and
weaknesses of different recruitment and selection approaches of Chocolo Fantastica. Further it
also concludes the benefit of HRM practices for both employees and the employer as well as the
effectiveness of different HRM practices of Microsoft. Furthermore, report also highlight the
importance of employee relation in decision-making and key elements of employment legislation
and it impacts on the HRM of Microsoft. At last the file will illustrate the application of HRM
practices of Chocolo Fantastica.
SECTION 1
a) The purpose and the function of human resource management
HRM purpose within organization is to increase productivity of business by optimizing
effectiveness of their workers.
The Effectiveness in the Functions of Human resource management can help the company
to achieve their goals and objectives easily. Human resource is the most important element in the
organization. The purpose and the function of HRM in workforce planning and resourcing in the
Chocolo fantastica are as follows -
Recruitment: This is the main function of the HRM in recruitment and selection. In this
function the company select the best potential candidate out of so many other applicants and then
decide to employ them on the best suitable post in the company (Brewster and et.al., 2016). The
purpose of having a proper recruitment process is to hire the best candidates that will help the
company to fulfil their objectives and goals. The performance of the employees is directly
related to the performance of the company. Chocolo Fantastica is having long progress of
selection and requirement which helps them to analysis all the candidates properly and selects
the best out of them. The current problem with recruitment process of company is the amount of
time which HR is taking to select or recruit an employee for given post. So for this the future
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plan of Chocolo Fantastica will be to explore new recruitment policy so that they could be able
to improve speed for the process.
Training and development: Training and development programs organized for the
employees are very important for the new employees to adjust in the culture of the company
(Cogin, Ng and Lee, 2016). It is the function of HRM department to provide proper training and
development programs to their existing and new employee. The purpose behind organizing these
types of programs it motivates the employees, helps to improve the skills and the performance of
the employees and more importantly it increases the retention rate of the Chocolo Fantastica. The
company also organize various leadership and skill development programs which helps their
employees to perform better. The main issue with training and development is of waste of time
due to lack of proper policy and standard of it into company. So for this Chocolo Fantastica it is
very important that they are planning for proper and maintenance of training and development
process.
Job analysis: Analysis of job is one of the major function of Human resource
management. Job analysis is the step by step methodology of collecting information about the
need human resource for specific jobs and analysing them. This process helps the company to
identify the vacancies in the company. In Chocolo Fantastica the job analysis is done by the
human resource department in proper and a systematic manner (DeCenzo, Robbins and Verhulst,
2016). The current problem with job analysis is that the HR of company is intended to create
personal biasness with the people or candidates who are coming for interview purpose. So for
this company will employee qualified personals who are generally not bias with anyone around.
Performance Management: The performance management is one of the most important
function of the HRM. In these the HR department measure the performance of the employees of
the company, identified the problems affecting the performance of the employees and monitor
and review the work on the employees. This function helps the employees in improving their
performance as well as it helps the company to eliminate the problems affecting the performance
of the employees as well as helps in decision-making regarding the employees by monitoring
their effectiveness and performance. Chocolo Fantastica measures the performance of their
employees and provides them review on regular bases. The purpose of proving reviews are it
helps the employees to enhance their effects in the work moreover this also helps the firm to take
decision regarding the promotion or firing of the employees. The poor performance management
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would lead towards employees quitting their job due to unfair means of assessment. Therefore
Chocolo Fantastica should try to be fair with each of its employees so that they are maintaining
their relationship with company for longer duration of time.
Payroll- it is the function of HRM, which include balancing payroll information and take
care of wages deductions. According to this function they need to pay wages equally without any
confusion.
Discipline- Human resource manager provide training to obey rules within business, they
give direction to each and every worker to obey code of behaviour.
Grievance- HRM function is to solve issues fairly and treat all the employees equally.
For example, most of the people in workload quit the job because they cannot been able
to work within high pressure that this situation, human resource manager function is to solve
their issues and understand their situation which is beneficial for business to retain talented
people.
b) The strengths and weaknesses of different types of selection methods
Selection: The selection process of every company is different, most of the companies
uses pre-employment testing and interview (online, face to face or both). The Chocolo Fantastica
also uses pre-employment testing and interview method for selection of their employees.
 Strengths: The major benefits of this method are it helps the HR manager to analysis the
knowledge and skills of the candidates and how they can contribute to the Chocolo
Fantastica (Newell and Scarbrough, 2017). This method also helps the HR department to
have a face to face interaction with the employees which helps them to check their
confidence level, presence of mind, communicate skills and many more,
 Weaknesses: The drawbacks of this selection method are it doesn't illustrate the full
picture of the candidates, it is not necessary that the candidates are honest in their
interview. The pre-employment test can't identify the practical skills of the employees
like leadership, smart working, teamwork and many more.
 Skills tests- it assure HRM to have the skilled applicants within organization for job
position. This test make ensure that candidates has at least minimum level of skill
required for vacancy. The strength of this methods is that it helps to get information
about personal mental ability. On the other hand, it consume a lot of time for completing
the procedure, it define its weakness.
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 Informal chat- by conducting informal chat with new applicants Human resource
manager identify their additional abilities such as communication skill. Strength-
Informal chat provide advantage to person for expressing their point of view in different
way, Weakness- but on the other hand it is risk of getting failure in selection process.
c) Two potential improvement for Chocola Fantastica in selection process
 The pre-employment test should be more situation based. This will help the company to
identify the practical qualities of the candidates.
 Group discussion and group interview should be added to selection process these will
helps the HR to identify the team work and leadership skills of the employees
 In order to improve selection method, HRM make list of questions in Hindi and English
include in test that help to identify knowledge of person related to different languages
which is less time consuming activity.
 Rather than informal chat, they need to use formal chat which helps to collect more
information about candidates professional skills.
SECTION 2
a) Person specification for the role
The Human resource management practices are used by the Human resource employees
and managers and other manager and seniors of the company. The Human resource activities
involves the Hiring and Firing of employees, managing the performance, training and
development, payroll and many more (Noe and et.al., 2017). These activities are generally use to
manage the employees of the company. Without a proper application of human resource
activities with the coordination of the other organizational department managing the employees
in very hard and complicated which can increase issues like high employee turnover ratio, less
growth and many more. Here are the applicants of human resource management practices by
Chocolo Fantastica-
Promotion of positive behaviors: This is the most important thing for the success of the
company. A successful firm always provides a healthy as well as positive work environment to
their employees, which has appropriate advantages to the employees through the human resource
management practices. It helps to keep the employees motivated, satisfied and more productive.
The manager and the Human resource management team in the Chocolo Fantastica always try to
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provide healthy environment to the employees of the company. The Firm also support and
reward the employees which are having positive behaviour and help them to create a positive and
healthy working environment in the company. Chocolo Fantastica also ensure that all their aspect
of managing their employees are suitable for the culture of the company and are up to the
standard of the employment law of the United Kingdom (Stewart and Brown, 2019.).
Developing the Employees: The Human resource practices helps the company to satisfy
their employees as well as motivate and encourage them to contribute more towards the
company, the skills and the knowledge of the employees helps the company to enhance and
expand their business as well as it also helps the company to get competitive advantages in the
competitive market, which makes the employees the most important resource of an organization.
Providing proper training and developing programs to the employees and helps them to improve
in every possible way is the responsibility of human resource management. Chocolo Fantastica
organizes various training and development programs for their employees to improve their skills
and knowledge about their field of job. Furthermore, the company also provide resources to their
employee for the education and training, so they can share their knowledge and skills.
Building a flexible workplace: Providing flexibility in working hours helps the
employees to work more effectively and productively. Flexible workplace improves the
performance of the company as well as the employees of the company. It helps the company in
many ways. It reduces the level of sick and other levels moreover it also helps the company to
extend their working hours (Taylor, Doherty and McGraw 2015.). These HRM practice is more
cost effective and cost-efficient because it saves a lot of resources of the company while the
employees work from their home. Along with this the employees are free to work according to
their comfort these helps the employees to increase their performance. In the company Chocolo
Fantastica employees are having the option of Flexible work hours these helps the employees to
work according to their suitable time period which ultimately increase the productiveness of the
employees. Furthermore, it has helped the company to improve the competitiveness of their
employment and the Chocolo Fantastica is able to react in better way to the competitive market.
Motivating of the employees: The manager of the company motivates the employees to
increase the performance of them. That is the main reason behind HR department hiring as well
as promoting those managers who are capable to coordination and manage their workers in the
most effective manner. The successful manager applies the human resource practices and helps
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the worker under them to motivate them and enhance their feeling of being capable and then the
employees can perform better. The employees who work under the effective manager are usually
more motivated, and they perform better. Manager of the Chocolo Fantastica often motivates
their employees moreover the company is having a daily motivation programs where the
manager tells about the daily target and motivate them to achieve them. If the employees'
performance is extraordinary then it is celebrated in front of other employees and if the
employees are unable to meet the expectation the review is giving in private, which encourages
the workers to perform better.
Person specification
Company Chocolo Fantastica
Post Receptionist
Location South Wales
Report to HR Manager
Qualification Graduation
Responsibilities Booking meetings
Title of the job Receptionist
Date: 24, July 2019
Qualification required Essential Desirable Met
Yes
Need of Experience
Yes
Personal
characteristics &
conduct
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YES
Roles and
Responsibilities
YES
b) Current methods of advertisement of job with their merits and demerits
For advertising the job opening company should be using different methods so that they
are able to reach out to larger and potential candidates in order. So there are main 2 methods like
that of online and offline which are explained in details below:
Direct mail- This is regarded to as one of the mostly used method of advertisement.
Under this method company will reach out to potential candidates directly by mailing on their e-
mail id.
Merit- The positive aspect of this method will be reaching to multiple number of people and then
shortlisting them at same time with ease as well.
Demerit- While its negative aspect will be there are many spam mails which are received now-a-
days with candidates and most of them are not reliable. So this create problem with actual
company that people do not normally respond to such type of mails.
Social networking or through websites- There are many recent third party websites like
that of LinkedIn which do half of the activity for company of giving information to candidates
and attracting them towards open job post.
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Merit- The positive element of this method will be reaching out greater and larger number of
people on one time and most of the candidates are having their online profile on such type of
websites.
Demerit- On the other hand disadvantage of this method include that information provided by the
side of candidate is reliable or authentic and generally companies do not check the candidate’s
background before selecting them. For example, MS advertise their job through digital platform
to drive talented people towards them.
c) Recommend where job advert will be placed and why
So as per the above 2 included methods of job advertisement it can be said that company
should be using social networking or websites like that of LinkedIn. In the current scenario use
of online methods for recruiting and selecting candidates is regarded to as best for company as
well. This is due to fact that Chocolo Fantastica will be able to reach out to more potential
candidates for recruiting within company.
SECTION 3
Benefits of training and internship schemes for both employer and organization
Training and internship scheme is best for the development of organization as well future
carrier of employees (Stewart and Brown, 2019). Thus, internship training programme helps to
increase the ability among employees and this leads to bring innovation in commodities. In
simple terms, the training conducted to offer practical knowledge to the employees as they able
to solve the difficult problem and achieve organization objectives.
Benefits to employees
Gain valuable knowledge - Internship and training program help to employees to
perform their job effectively and enhance their knowledge to perform activities effectively
(Sparrow, Brewster, C. and Chung 2016). Thus, Microsoft provide the opportunity to their
interns and employees to gather knowledge with real work experience and to focus on skills as
communication, team management, decision making, computer skills and so on.
Expand a future – Training and internship provide opportunity to interns to improve
future capabilities with application of practical knowledge. Therefore, this is the best way to
improve their skills by obtaining opportunity to get specialized in their field.
Enhance confidence and motivation – Training facilities can assist employees to
understand that how work fits into company structure, mission, goals and achievements.
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Microsoft offers best training to interns as they become able to sort out the issues and perform
activities accordingly. This allows employees to push themselves and to reach out goals they
have set for themselves. So, this aids to build confidence among the employees. On the other
side, Microsoft also offers compensation and reward to employees during the internship by
measuring their performance
Benefits of organization
Reduced employee turnover – It Beneficial for the enterprise as after internship period
Microsoft can able to hire people and this can aid to reduce retirement cost.
Increased innovation in new strategies and products - Ongoing training provide opportunity
to the quoted enterprise as to have high knowledge among the workforce that can encourage
creativity.
Improved overall employee work performance – Employees who receives training are
more able to perform job accordingly. Additionally, training program allows employees to
strengthen skills that each employees needs to improve. Therefore, development programs bring
employees to higher level and can also enhance the morale on the job. Therefore, training and
internship programme assists to employees to develop huge understanding of responsibilities and
this can lead to enhance confidence. Additionally, confidence and motivation leads to improve
performance of workers and this can be beneficial for the Microsoft to enhance productivity.
Increase productivity - Internship training program in Microsoft allows short term and
long term advantage to the company. Thus, many employees work together to enhance the
productivity, reduced the over burden by doing side projects and accomplish the creative task in
a specific time frame.
Graduate training scheme is beneficial for employee and workers, according to this
scheme organization provide opportunity to develop skills and knowledge through out training.
Flexible working arrangement in Microsoft and its benefit to employees and Microsoft
Microsoft offer a range of flexible working arrangement as it beneficial for employees
and Microsoft (Noe and et.al.,, 2015). It provides the work life balance to the employees. There
are different types of benefits such as job satisfaction, increased employee morale and
motivation, retain valuable corporate knowledge in the workplace etc. Thus, this all benefits
depict that firm can promote and support the employees' health. Henceforth, this all initiatives
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