Human Resource Management Report for Chocolate Presence

This report provides a comprehensive analysis of Human Resource Management (HRM) functions, focusing on recruitment, selection, training, and employee relations within the context of two organizations: Chocolate Presence and Microsoft. The report examines the core functions of HRM, including recruitment and selection methods, evaluating their strengths and weaknesses. It explores various approaches to selection, offering potential improvements. Furthermore, it delves into the benefits of different HRM practices for both employees and employers, using Microsoft as a case study for how job roles are designed to encourage workers. The report also discusses the role of HRM in increasing business profitability and performance, analyzing the importance of employee relations and employment governance in influencing HRM decision-making. Finally, the report provides recommendations for advertising a receptionist vacancy and discusses key approaches to engaging workers and improving communication within Microsoft.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
A)Functions and aim of Human resource management.........................................................3
Strength and weaknesses of several recruitment and selection methods...............................5
B) The strengths and weakness of different approaches to selection.....................................6
C) Potential improvement:.....................................................................................................7
TASK 2............................................................................................................................................8
A) Person specification for role of receptionist......................................................................8
B) Advantages and disadvantages of current methods of advertising for jobs......................9
C) Recommendation to Chocolate Presence for advertising for receptionist vacancy........10
TASK 3 .........................................................................................................................................10
A) The benefits of different HRM practices for employee and employer...........................10
B) How Microsoft encourages its workers through the way it designs its job roles............12
Define the role of HRM practices in increasing the profitability and performance of the
business.................................................................................................................................13
TASK 4..........................................................................................................................................14
A)Analyse the importance of employee relations in respect to influencing HRM decision
making..................................................................................................................................14
B) Key approaches to engaging workers as discussed in Summit and how to improve
communication in Microsoft................................................................................................15
C) Determine the key components of employment governance and its effect on decision
making of HRM....................................................................................................................15
CONCLUSION..............................................................................................................................18
REFERENCES................................................................................................................................1

INTRODUCTION
Human resource management plays a crucial part in any kind of organisation as it is
responsible for the growth of the business. The primary aim of HRM is manage people and the
workplace culture and environment. Besides this, in every kind of organisation HR do various
activities like recruitment, hiring, training, development programs and many others. Moreover,
HRM plays a vital role in maintaining the relationship employer and employees. It is necessary
for HR manager to recruit talented candidates in their organisation in order to enhance their
performance and become successful. According to the brief in this report, there are two
organisations will be taken which are “Chocolate Presence” and “Microsoft”. So through this
report, it will be understand that what is the goal and functions of HRM, strength and weakness
of different approaches to recruitment and selection, benefits of different HRM practices and
their effectiveness on the organisation. Moreover, how the employees relations and employees
legislation impact on the HRM decision making(Human Resource Management (HRM):
Definition & Functions. 2019).
TASK 1
A)Functions and aim of Human resource management
HRM in the organisation is liable for recruiting, hiring, positioning and training and
development of the workers employed in an organisation. Human resource department have vital
role in the organisation as it enables the employee's of the organisation to work towards aim of
the business in an effective way. Every firm has it on set of rules and regulation that are to be
followed by the workers so that the objectives of the organisation can be attained(Human
Resource Management. 2018). The manager of the company Chocolate presence has defined
different set of practices, quality of work and has also established a relationship between the
various departments of the firm in order to run their business. Some functions of human resource
departments are mentioned beneath :
Function of HRM:
Recruitment and selection- This is the core function of HRM in which they are
focussing on hiring the most suitable candidates with the required amount of ability and
knowledge to perform the tasks. The HR manager of the Chocolate Presence must ensure that the
candidate which they have hired is highly skilled and is placed at right position in regard of

carrying a standard of work. The manager must focus on hiring the right person at right place on
right time.
Training and development – It is the most essential function for every organisation as it
involves providing guidance and training to the workers to improve their skills and capabilities to
perform the tasks(Training and Development. 2019). The manager of the Chocolate presence
must provides training and development sessions to their employee's on a daily basis so that it
would increase their skills and enhance their knowledge so that the working of the workers can
be enhanced in a proper manner(Cascio and Wayne 2015).
Purpose :
Law compliance : The manager of the organisation must consider all the rules and
regulation enforced by the government in order to obviate any judicial compliance. The HR
manager of the Chocolate presence must ensure that the company as well as workers are
performing all their operation considering all the rules and legislation so that they can avoid
faults.
Performance appraisal :The HR manager is accountable for determining the execution
of worker so that they can find the reasons behind the variances in performance gap in order to
bring required changes. The HR manager of chocolate presence must examine the executions of
employees regularly so that the employer will be able to identify the performance gap between
actual or anticipated and then correct those to better efficiency.
Problems faced by the organisation and the role of HRM in resolving them :
Budgeting : This is the main problem which is faced by the organisation as allocation of
the budget in the business is the main concern if it is not done in a proper way the organisation
may undergo difficulties which can lead to the complexity in their working to resolve this the
department of HRM has been established which focuses on the allocation of the funds in such a
manner so that the business can perform their activity with the sufficient budget and resources.
Relation with Employee's : This is the major problems which is faced by the
organisation due to which the relation between the employees and organisation has lead to
increased level of the conflicts so resolve this situation the business as considered the HR who
focuses more on the delegation of proper authority and responsibilities so that the employees in
the organisation feel free to perform their job activities.

Current problems and plans for future growth of Chocolate Presence
the business of chocolate presence is facing a problem of increased rate of labour
turnover due to their strict rules and regulation. This leads to increase rate of turnover as the
employees within the business does not works in a continuous manner they also needs the
environment where the familiarity is maintained.
The business suppose to have higher growth in the near future by enhancing and
increasing their methods of selection of the candidate. To grow in the near future the business
also decides to conduct test and interview very all the question are related to the job and proper
training and development to the staff will also increase the future position of the business.
Strength and weaknesses of several recruitment and selection methods.
These factors plays a vital role in organisation as these factors enables the organisation to
hire the most suitable candidate with required skills and abilities for the works so that the desired
outcomes of the organisation can be achieved in most significant manner. Recruitment and
selection process in the organisation is answerable for the employment of workers in the
association(The Importance of Training and Development in the Workplace. 2019).
Recruitment : The process of recruitment is concerned with inviting the applicants to apply for
the job with the skills and knowledge which have be enlisted with the help of advertising about
the particular job(Armstrong and Taylor, 2014). This procedure yield to situate originative
promotion for empty place that promote latent campaigner to go for job in the organisation.
There are various recruitment approaches such as :
Internal Recruitment- It is the process of recruiting the candidates within the
organisation rather then recruiting the outside talent. This process of recruitment will help the
chocolate presence in hiring the existing talents within the firm who are aware of the working
procedure of the organisation and would reduce their cost of training and development of new
talents. Some capability and imperfections of this approach are :
Strength Weaknesses
 Internal approach will help the firm in
boosting the morale of existing
employee's and will also help in
reducing the cost of hiring new talents.
 This approach limit and restrict the
process of polling a fresh talent into a
business and also provides less job
suitability.

External recruitment- It is the process considered to be the essential one as it involves
hiring of new and fresh talent from outside the organisation with the help of putting
advertisements about the vacant position available within the business (DeCenzo, Robbins, and
Verhulst, 2016). This process also focuses on conducting special research for appointing the
fresh talents. It also consist of some strength and weaknesses :
Strength Weaknesses
 The strength of this recruitment method
is that it which allow new blood to join
the organisation with new skills and
knowledge.
 External recruitment is one which
consumes more time and cost and also
have high employee turnover rate.
B) The strengths and weakness of different approaches to selection.
Selection is refers to as the process of selecting the most suitable candidates on the basis
of their skills and knowledge required to perform the particular job. To select the candidate there
are number of selection methods which can be adopted by the company(Albrecht and et. al.,
2015). in this the candidate are selected on the basis of different different criteria which have
been fixed by the human resource of the company. This process plays a crucial role in the
business as this involves selecting of the candidate who would perform in the business and will
lead the firm to the higher level. Following are the methods of selection used within the business
of Chocolate presence:
Assessment Test: this method of selection is considered to be as the best method of
selection as here the candidates are asked answer the question in the test according to which the
decision for their selection is taken. The company has created their own assessment test on that
basis they hire their candidates these test are on the English comprehension and Math test. A
standard has been set to select the candidate that is to pass the test a candidate must get 50%
marks in both the subjects.
Strengths

 This will enable the recruiter in easily evaluation of the candidate on the basis of their
skills and knowledge.
 Easy comparison can be done between the candidates.
Weaknesses
 this method involve much time as here at initial level the test is taken after that are
manually checked and the results are given. The criteria choose for the selection of candidate to work in the chocolate factory is not
suitable as through English and Maths test the judgement for the candidate ability cant be
taken.
Interview: this methods is done between the interviewer and the interviewee where the
interviewer ask a series of question to the candidate sitting in front of him. Face to face
conversation is done within this interview method. This method is utilise by the company of the
Chocolate presence in an informal manner where the chat is done for at least 10 to 15 minutes.
Strengths
 In this the easy evaluation about one's knowledge based on his skills can be determined.
 The vacant position is fulfilled in a successful manner as the question are not
unnecessary all the question are based as per the requirement of the job only.
Weaknesses
 This is to be performed in a formal manner, informal chats may leads to the wrong
criteria for the selection.
 This process of interview is more biased in nature .
C) Potential improvement:
Here the company needs to focus on the adoption of the different methods such as web
conferencing and Group discussion as this will enable them in hiring the candidate with most
suitable talent and a state of mind through which the business can perform their operation easily
and can have a sound decision making process. Web conferencing will allow business to connect
internationally so that the business can grow beyond the national boundaries.
Role of HRM in increasing the skills and abilities of employees.
Chocolate presence is required to perform several function which would be defined by
the HRM of the organisation such as recruitment and selection. Recruitment and selection would
enable them in hiring the most suitable candidate with appropriate skills and knowledge. These

skills and knowledge of the employee's with defined roles and responsibilities would help the
business of the chocolate presence in attaining their goals within a time frame.
Example : Chocolate presence is operating their business in the field of chocolate based greeting
cards so in order to carry their business forward there is a requirement to hire a candidate with
the knowledge and skills about this department so that the profitability of the business can be
increased(Budhwar and Debrah, 2013).
Valuate the strength and weakness of various recruitment and selection methods.
Both the approaches help the business of Chocolate presence. These approaches are
present in every organisation as this would allow the business of chocolate presence to hire the
staff from within or outside the business. By the applicability of Internal approach chocolate
presence would select the personnel from the functional level of the organisation as they have the
complete knowledge about the working of the business and are loyal towards the firm. On the
hand, external recruitment would allow them to hire new blood or fresh talent who are highly
skilled and have to knowledge of current technologies and situation).(Sparrow, Brewster and
Chung, 2016).
Define specific illustrations related with the capabilities and imperfections of the
recruitment and selection process
There are defined some examples which are related with the strength and weaknesses of
recruitment and selection process are as follows:
For example : To operate the business chocolate presence needs to hire new employee's who
have the ability to bear the risk associated with the operating of the organisation. This would
increase their strength by selecting right applicants who could work with their efforts and skills
for the accomplishment of goals.
Similarly If the company chocolate presence focuses on internal approach it would help them in
enhancing their performance and also help them to enhance in overall performance of the firm as
through internal process the company will fill their vacant position.
TASK 2
A) Person specification for role of receptionist
Person Specification
 Designation: Receptionist

 Division: HR department
 Key: It shows the required details as an evidence:
 (A): Application form, (I): Interview, (R): Role
Attributes Essential Desirable
 Qualification &
Experience
 Post graduation in
management from a
university.
 Minimum 3 years of
working experience as
working in a
receptionist in HR department.
 Experience of
employed as a
receptionist in a
management sector.
 Skills or knowledge  Good communications
skills, Microsoft office
skills, handle pressure,
and professionalism.
 Ability to understand
the working situation
and informing others in
an effective manner.
B) Advantages and disadvantages of current methods of advertising for jobs
Chocolate Presence uses internal advertising method and advertising jobs on the
noticeboard outside the main entrance of company premises. The advantages and disadvantages
of both the methods are discussed below :
Chocolate Presence is using the internal advertising method as they are select all the employees
with the help of noticeboard outside the entrance of the organisation. Here are defined the
advantage and disadvantage of both methods:
For internal advertising-
Advantages Disadvantages
It will help the business to retain its employees
for a longer period of time.
This motivates the engagement of the new
employees with new ideas and innovations.
It is a very fastest processes of selection as in It increase the discrimination within the

this method managers are already aware about
the skills and talent of the employees.
organisation as the managers can bias among
all the employees.
For advertising through noticeboard-
Advantages Disadvantages
All the candidates can get the opportunities of
join the firm.
Not a range of candidates can approached
through this method.
It is a very common advertising method as
only a notice placed on the announcement
boards for the vacancy.
Various skilled candidates who is not able to
come across the notice board loose the change
of join the organisation.
C) Recommendation to Chocolate Presence for advertising for receptionist vacancy
The vacancy for the position of receptionist at Chocolate Presence can be filled with the
help of social media as it provide huge portfolio to attract the various By giving the proper
details for the vacant position. There are various methods of advertising the job at social media
like LinkedIn, Twitter, Facebook and others. The main motive behind adopting this method is
snatching the attention of interested candidates only so that company will be able to screening
them at primary level.
TASK 3
A) The benefits of different HRM practices for employee and employer.
Human resource management is the demand of every organisation to operate their
business as global level(Brewster, 2017). The HR manager of the chocolate presence is required
to perform different functions in order to increase their overall presentation so that the targets
and aims of the business can be achieved within a shorter duration of time(What are Employee
Relations? 2019). Human resource management also serves diversified benefits to both
employee's as well as employer's-
HRM Practices Description Employer's Employees
Training and The main motive of Composing of training Proper training and

Development the Microsoft behind
providing training
program to their
employees is to
increase the chances of
their succession in the
marketplace. For this,
they are providing
scholarship programs
and internships to
increase the
knowledge of the
employees.
and development
programmes on the
regular basis by the
HR department of the
organisation will
support the business of
Microsoft to enhance
their workers
performance as well as
it will also increase
their level of
productivity which
would helps to
achievement of the
organisational
goals(Hendry, 2012).
development
programme will help
the employees of
Microsoft to perform
their task by enhancing
their skills and
knowledge regarding
their areas of work so
that the business can
gain a position of
growth.
Recruitment and
selection
This is the foremost
part of the
organisation as it is
related to select an
most appropriate
candidate within the
organisation.
The manager of the
organisation is
responsible for hiring
and recruiting the
potential employee for
the organisation. This
would support the
business of Microsoft
in gaining a
competitor benefit
with the help of their
highly skilled staff.
Appropriate
recruitment and
selection process
provides employees
with several growth
opportunity . It would
also help the business
of Microsoft to retain
their employees for a
longer duration of
time.
Flexible working
arrangement
Microsoft provide
flexible working
This will help the
employers to get the
As because of this
facility employees can

option to the
employees which have
direct positive impact
on the employees as
because it provide
great facility to the
worker to do their
work from home, have
a flexible working
hour or as per their
suitability.
best outcomes from
the employees as
because their
employees will stay
satisfies from their job.
Also, it helps them to
retain their employees
for a longer period of
time.
maintain the balance
between their personal
and professional life
which creates a
positive impact on the
overall performance of
the business.
Several function that would impact the business of Chocolate presence are :
Fair evaluation system : This would provide benefits to the organisation by the
appropriate evaluation of employees performance with being biased. This would also allow
business to take measure decisions regarding the employees re-enumeration, salary, wages and
compensations.
Performance management : It is connected with superior workers which verifies that
they play out a fundamental job in improving the presentation of a current representatives . HR
official accomplish their activity through observing the exhibition of new representatives. It is
the most appropriate strategy for association since it causes them to gather all important data
through which it is simple for them to give basic input that is embraced by association to finish
their work(Anderson, 2013).
B) How Microsoft encourages its workers through the way it designs its job roles
As Microsoft is a well-recognised organisation for its innovations and development in
technology. In order to encourage its employees Microsoft uses employee empowerment and
reward schemes. Also they are providing frequent promotion chances, a healthy environment and
effective training so that the employees will accomplish their work with great efficiency.
Innovative ideas are also given to the employees so that they will be able to easily cope up from
all the issues which they have to face in the company. Thus, it can be stated that effective job