HRM in Health and Social Care: St. Margaret's Nursing Home Report

This report delves into the critical aspects of human resource management within the healthcare setting, specifically using St. Margaret's Nursing Home as a case study. The report begins by analyzing the factors crucial for planning an effective recruitment process, including defining requirements, managing costs, and adhering to government policies. It then explores the legal issues that impact recruitment, such as employment legislation and anti-discrimination acts, emphasizing the importance of fair practices. The report outlines different approaches to candidate selection, including interviews, assessments, and reference checks. Furthermore, it examines various theories of team interaction, like forming, storming, norming, and performing, and evaluates approaches to foster effective teamwork, such as equal opportunities, open communication, and efficient leadership. The report concludes by highlighting the significance of these HRM practices in ensuring the smooth functioning and success of healthcare organizations like St. Margaret's Nursing Home.

MANAGING HUMAN
RESOURCES IN HEALTH
AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 1............................................................................................................................................1
TASK 1............................................................................................................................................1
1.1) Factors to be considered for planning the recruitment process.......................................1
1.2 Legal issue which affect recruitment process...................................................................2
1.3 Different approaches to ensure with the best selection of the candidate in St. Margaret's. .3
TASK 2............................................................................................................................................4
2.1 Different theories of how individuals interact in various teams.......................................4
2.2 Evaluating with different approaches to develop effective team working in St. Margaret's 5
PART 2............................................................................................................................................6
TASK 3............................................................................................................................................6
Covered in ppt........................................................................................................................6
TASK 4............................................................................................................................................6
Covered in ppt........................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
In the present time, there is a higher pressure of increasing competition and globalization
on the companies which has enhanced with the need for the management of human resources in
an efficient manner. Thus, it has becomes important for the company to satisfy with the needs of
staff members and develop with the strategies accordingly. This will help to perform the
activities of the firm smoothly (Armstrong and Taylor, 2014). Further, they must develop with
the plan which help in managing the employees in an effective manner and ensure with high
performance level by them in serving with the products and services. In this report, the case
study of St. Margaret's Nursing home is taken in consideration. Further, they are facing with
many problems such as inefficient management and leadership, high employment turnover, etc.
which has led to suffer the company to a greater extent. Thus, to overcome these problems they
have developed with the efficient planning of the recruitment process for the firm. Moreover,
different theories and models are adopted to ensure the satisfaction of employees at the
workplace. In addition to this, the ways to monitor the performance of the staff members are
stated in detail (Avey And et.al., 2011). At last, the need and adoption of leadership theories at
health and social care is been determined in an efficient manner.
PART 1
TASK 1
1.1) Factors to be considered for planning the recruitment process
Recruitment is an efficient process which assist the company to identify with the best
candidate for the organization to perform the activities. It mainly involves with the selection
process which is been don e in several steps which enable the company to short list with the best
of candidate (Bratton and Gold, 2012). Further, for recruiting the employees in St. Margaret's,
they need to consider with large number of factors and than plan with the selection and
recruitment process. Further, the following are the major factors which are important to be taken
into consideration:
 Defining requirements- It is the foremost thing which is highly important for the
company to complete with the recruitment process. Thus for this, they need to evaluate
with the need for the candidates which are to be appointed in the nursing home (Cascio
and Boudreau, 2010). Moreover, they must develop with the skills and knowledge as well
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as the experience which is required to for a certain post. Thus, this will clear the HR
manger for the selection of the most adequate candidate for the organization.
 Recruitment cost and finance required- It is crucial for St. Margaret's health and care
home to evaluate with the recruitment process cost and also the other financial
implications which are incorporated with process. As it will involve with the cost at every
step which include the organizing price to the advertisement given for the same (Chang,
2010).
 Advertisement- They need to identify that the vacancy can be filled by the internal
recruitment or they need to go for advertisement to attract different candidates for the
same. Thus, for this they must adopt with the best technique as per the determined budget
which help them to acquire with large number of willing people in the organization
(Harzing and Pinnington eds., 2010).
 Government policies- It is been seen that every country has its own government policies
which have a great impact on the functioning of the company. Thus, it is important for st.
Margaret's to develop with the recruitment process as per the norms and policies
determined by the government.
1.2 Legal issue which affect recruitment process
It is highly important for St. Margaret's nursing home to develop with the recruitment
process as per the determined regulations and acts by the government. This will make them in
working confined to the legal norms (Jackson, Schuler and Werner, 2011). The following are the
major acts and regulations which need to be considered by the nursing home are as follows:
 Employment policy & legislation employment act 2002- According to this act, it
determines that the employees working at the same level must be provided with equal pay
without any discrimination on the basis of colour, caste, creed, religion etc. This will
further help in reducing the number of conflicts which are availing in the organization
(Luthans and et.al., 2010).
 Sex discrimination act 1975- In this it mainly involve with the strong act against the
discrimination on the basis of anything. It is important for St. Margaret's to make sure
that there is no practise of making biased decision in selecting the candidates in the
organization. This will assist in growing with the brand image of the company in the
industry. As per this act, there are mainly two types of discrimination which include
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direct and indirect. For example, in many organization they prefer with male candidates
over the females (Oswald, 2012). This is wrong on there part as they must check the
skills and knowledge of people before appointing rather than setting the discrimination
for the same. This may hinder the brand image of the firm in the industry.
 Race relation act 1976- They must not discriminate the people on the basis of races as
this will go beyond the legal norms. Thus, St. Margaret's must ensure that the willing
candidates must be chosen for the company rather than discriminating on the basis of
races. Further, the organization must appoint the people on there calibre and skills which
can provide with greater assistance to the nursing home in serving with the services
(Phunchongharn and et.al., 2010).
1.3 Different approaches to ensure with the best selection of the candidate in St. Margaret's
For appointing with the best candidate in the nursing home, it is important for the
company to adopt with the efficient selection process which will ensure the best candidate for
them. It is been seen that the recruitment process must be efficient enough as it may further lead
to higher turnover ratio. Moreover, they must make modification in the selection process as per
the availing situation. Thus for this they follow the steps determined as under: Taking interview- It is very important for the company to conduct an interview for the
candidate. This will help the selection panel to judge the capability of the people on the
basis of there skills and knowledge by interacting with them (Ray and Berger, 2010).
Moreover, it is a crucial stage which will evaluate with the strengths and weaknesses of
the person and make the decision that the candidate is appropriate for the post or not. Assessing candidates- In this the assessment process must be held to check the
qualification and learning of them. Thus includes with different written and physical tests
which will help the HR panel to identify there capability. As they serving the services in
nursing home they must have knowledge about medical procedures and medicines. So
they must check on this context so that they can appoint efficient candidate in the
organization (Renalds, Smith and Hale, 2010). Testing- They must have a HR panel for selection process which will organize with some
role plays so as to check there reaction in different situations. Moreover, it will test there
team player as well as leading skills.
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 Taking references- In this, they must ask for the referral whether it is from internal or
from external. This will help the company to get assurance by someone about the
candidate so that they do not get the fake person. For example, at many times some
terrorist or smugglers are there to take the job which can be risky for the organization and
to the employees (Weber, Anderson and Rutala, 2013).
TASK 2
2.1 Different theories of how individuals interact in various teams
There are several theories which can be adopted in the organization which will help them
to determine the ways in which the employees will interact with other in geoups formulated in
healthcare. The following are major theories involved in St. Margaret's are as under:
 Forming- In this the leader appointed plays a crucial role and the employees under them
are highly dependent for the guidance. Further, under this all the people are very polite
and well organized manner. Moreover, they also agree with the opinions of each other
and in conflict situation they come up with mutual solution by consulting will all the
members (Werner and DeSimone, 2011).
 Storming- In this, the team members in the organization compete with each other and all
the people try to come up with there idea upfront over others. Further, these type of
groups develop with negative working environment in the nursing home. Moreover, there
are several teams which are against the conflict situation which resist them to raise there
voice for there rights.
 Norming- In this, they are able to raise with there opinion for taking the decision and
they are ready to make modifications in there behaviour according to the environmental
situations. Further, the senior members are highly active in there work and perform there
duty efficiently. This model serves them with higher opportunity to know about each
other an reduce with the conflict situations (Yoder-Wise, 2014).
 Performing- In this, all the members involved in the team are incorporated with each
other and move towards the achievement of common goals and objectives determined by
the healthcare. They take several efforts to increase there performance level to assist the
customers to a greater extent. Moreover, all the members are motivated and acquire with
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greater knowledge and skills. The team members are given with the rights to take there
own decision as per there needs.
Thus, all the above methods can be applicable in healthcare, so they must adopt with the
one which highly suits them as per there availing situation in the organization (Advantages of
Effective Human Resource Practices. 2015).
2.2 Evaluating with different approaches to develop effective team working in St. Margaret's
It is very important for the company to ensure the effectiveness of team in the
organization. As with this, they will be able to attain the determined targets stated by the
company. Thus following are the different approaches which must be used by St. Margaret's:
 Equal opportunities- For ensuring the belongingness of every individuals towards the
company, they must make sure that every person is getting equal opportunities in relation
to promotion, incentives, bonus etc. They must also be given the rights to determine there
view points regarding the topic as it will help to motivate them to a greater extent
(Armstrong and Taylor, 2014).
 Open communication- It is very important to have an efficient communication channel
in the organization as it will make them aligned with each other and reduce the chances
of conflict among them. They must be allowed to directly communicate with the senior
members and state there point to them.
 Respect each other- To maintain harmony at the workplace, it is very important to
ensure that all the people working in the company respect the other one. Thus, the senior
level people in health and care must respect the junior members so as to motivate them
towards working with high efficiency (Bratton and Gold, 2012).
 Efficient leadership- In an organization, team leader plays an important role in leading
the employees towards the success in an efficient manner. Thus, the company must
appoint with an effective leader and take fair decisions for all the employees.
 Friendly environment- The organization must try to develop with friendly environment
for the employees so as to ensure retention of employees for longer period of time. They
must be motivated to develop with a social group which will help to know about each
other . Moreover, they should keep in record about the contact details of the person
(Chang, 2010).
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PART 2
TASK 3
In this task Understand systems for monitoring and promoting the development of individuals
working in health and social care. Under this task identifying performance level of staff member
at various forms and also identifying area of improvement at performance level. The proper way
to used by the organisation in health and social care sector to measure and evaluate the
performances is called performance appraisal. With the help of performance measurement
determine the assessment of each one of employees. Non-performers should be giving training to
improve their skills. Along with the performance measurement company will give some rewards
and benefit for the better performance. Performance based appraisal is an important component
of the human resource management. As part of this process employee cover his own strength and
weaknesses, and employee can also given justify the reasons of failure or success. In health and
social care sector training of employees is one of the most popular and common method used for
appraisal by providing the proper training. Proper training is helpful for the better performance in
an organisation. Training can provide improvement in skills and knowledge. Training is also
build up healthy human relations. In this task also describe the methods of performance
monitoring. therefore, in this task also discussed about the training and development needs of
individuals in nursing home. In this study company developed their regular training and
development sessions and meet the changes of the environment. So that can be help in for the
keep updated in changing market. training and development is a integral part of the hr
management function. Performance Monitoring and development system is must essential
system for the organization. It can help for improving performance skills and help for reach out
new technology advancement. It can be help for need to develop and ensure high efficiency of
employees and filling the gap between actual and standard performance. On other hand also
discussed about the different different strategies for the development. Strategies can be help for
the meet the the better resources for the organisation. There are various strategies to build up
growth and improvement. This will help in enhancing the growth of individuals and
organisation as whole also. In this most important term is motivation, motivate employees is an
asset of the organisation. Motivation is a essential requirement of each and every organisation.
Based on the performance accordingly employee should be rewarded. Incentives , benefits and
some other compensations are the key element which are help to motivates employees. One of
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the important term which are used in this task is feedback. Performance feedback is a way to
monitoring performance. Sometimes feedback is good or sometime is bad. Regular performance
feedback is also helpful for employees. Feedback is helpful for the develop in skills and
knowledge. Employees ensure his performance level time to time on the basis of the feed backs.
TASK 4
As per the discussion, employees have to develop their skills and various activities which are
performed by them like completing the specific task and expressing their innovative ideas which
are very useful and helpful for the growth of the organization and provide a great extent to their
business and because of that their brand value is also increased accordingly. And the
management also ensure that they give incentives to their employees so they can enhancing their
efficiency more better and performing well with the task which is allotted to them. Thus, it is
clear that increasing the capability of the person it will directly affect to the growth of the
organization with having the positive impact on the functioning of the current market. And this
can be done by allocating the task appropriately to the individual team member so that each one
of them happy with their work and give the perfect outcome with the correct manner and with
better efficiency and because of that productivity of that particular organization will gradually
increases and profit on the productivity will also increases. Moreover it is also important that
organization give the roles and responsibility each of the team member so they can work
appropriately and make healthy relationship between the management and the workers so the
business growth increase at extent level in the recent market trend. Using proper communication
technique with the each co-worker of the team so they can understand your ideas and perspective
and it will help to lead the organization in current market trend, compare with other organization.
And respect is also the main factor which is included in the organization's scenario and it will
affect the growth of the organization like if each member of the team give respect to their co-
workers so it will indirectly give the boost to their workforce and efficiency also increases
because every employee need respect from their senior and juniors as well as management also.
And it will help to maintain a decorum at the workplace. And senior people respect their juniors
and juniors also respect their seniors and maintain the better relationship in their organization
and it will give the extreme boost to their organization because if each member deal their specific
work with respect so efficiency will increases and productivity and profits also increases and
every member of the team enjoy their work and give more better outcomes for their organization.
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Covered in ppt
CONCLUSION
From the above report, it can be articulated that in the present time it has become highly
important for St. Margaret's to manage there human resources in an efficient manner as it will
directly have a positive impact on there functions. Moreover, proper recruitment and selection
process serves as a greater assistance for the company as they are the ultimate performers in the
firm. Thus they must adopt with efficient recruitment process to get best candidate for there
institution. Moreover, they must adopt with different theories to understand how the individuals
will react in different situations. Further, team work is very important for the firm so they must
adopt with various approaches which will ensure the effectiveness of team to perform at higher
level. In addition to this, regular monitoring process for the evaluation of performance for every
individual is necessary to evaluate with there efficiency. At last they must adopt with the most
efficient leadership style so as to lead the employees properly towards the success of the
company.
3.
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