UK College of Business HRM Report: Say it with Chocolate Case Study
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AI Summary
This report analyzes the Human Resource Management (HRM) practices of the Say it with Chocolate Company, addressing various aspects of HR functions and their importance. It begins by discussing the purpose of HR functions, emphasizing planning, staffing, training, and performance appraisal, alongside the role of a human resource officer. The report then delves into the company's current selection methods, comparing their advantages and disadvantages with alternative approaches, and suggesting potential improvements. Furthermore, it creates a person specification for a specific role, explores suitable advertising mediums, and examines the company's approach to flexible working and employee motivation. The report also covers employee engagement strategies, including approaches to improve workplace communications, and the influence of employment legislation on HR decision-making. The report concludes with a comprehensive overview of the company's HRM strategies and recommendations for future growth.
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HUMAN RESOURCE
MANAGEMENT
MANAGEMENT
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Table of Contents
INTRODUCTION 1
TASK 1 1
1a) Discuss the purpose of HR functions and its importance to the organisation
given its current problems and future plans for further growth 1
1b) Explain the role and responsibilities of human resource officer 3
1c) Advantages and disadvantages of the current selection methods used by
the organization and compare it to other approaches of selection methods
5
1d) Potential improvements that could be made to the current selection
methods 7
TASK 2 9
2a) Create a person specification for the role 9
2b) Provide a rationale for a suitable medium for placing the advertisement.
9
2c) Explain the advantages and disadvantages of the previous methods of
advertising jobs in the Organization 10
2d) 6 questions to be asked at the interview for the Receptionist, which can
help to improve the selection decision making process 11
TASK 3 11
3a) Microsoft offer apprenticeship and graduate training schemes. Evaluate the
benefits to both the organisation and employees of such schemes 11
3b) Explain what developmental opportunities are available to staff once they
are in a permanent job role13
3c) Evaluate the benefits of the approach Microsoft has taken in respect of
flexible working practices 13
3d) Explain how Microsoft motivates its workers through its job design and
systems of reward 14
INTRODUCTION 1
TASK 1 1
1a) Discuss the purpose of HR functions and its importance to the organisation
given its current problems and future plans for further growth 1
1b) Explain the role and responsibilities of human resource officer 3
1c) Advantages and disadvantages of the current selection methods used by
the organization and compare it to other approaches of selection methods
5
1d) Potential improvements that could be made to the current selection
methods 7
TASK 2 9
2a) Create a person specification for the role 9
2b) Provide a rationale for a suitable medium for placing the advertisement.
9
2c) Explain the advantages and disadvantages of the previous methods of
advertising jobs in the Organization 10
2d) 6 questions to be asked at the interview for the Receptionist, which can
help to improve the selection decision making process 11
TASK 3 11
3a) Microsoft offer apprenticeship and graduate training schemes. Evaluate the
benefits to both the organisation and employees of such schemes 11
3b) Explain what developmental opportunities are available to staff once they
are in a permanent job role13
3c) Evaluate the benefits of the approach Microsoft has taken in respect of
flexible working practices 13
3d) Explain how Microsoft motivates its workers through its job design and
systems of reward 14
TASK 4 14
4a)What is meant by the term employee engagement? 14
4b) Why is employee engagement an integral strategy of employee relations?
15
4c) Identify some of the key approaches to engaging workers discussed in the
summit and explain their importance in terms of improving communications in
the workplace 16
4d) Identify the main pieces of employment legislation in the UK and explain
how they influence human resources decision making 17
CONCLUSION 18
REFERENCES 19
4a)What is meant by the term employee engagement? 14
4b) Why is employee engagement an integral strategy of employee relations?
15
4c) Identify some of the key approaches to engaging workers discussed in the
summit and explain their importance in terms of improving communications in
the workplace 16
4d) Identify the main pieces of employment legislation in the UK and explain
how they influence human resources decision making 17
CONCLUSION 18
REFERENCES 19
INTRODUCTION
Human resource management (HRM) play a very important role in ensuring the success
of the Say it with Chocolate Company. It is helpful for improving the product image
which is effective of this organisation to run their business for long time (Hendry, 2012).
This report will explain the roles and responsibilities of the human resource manager
and also defining the purpose of its functions. This project is also explaining the current
selection methods used by the Say it with Chocolate and compare it to other
approaches of selection methods. This report is also creating person specification
(human resource management (HRM), 2018.). Human resource management is the
process of recruiting, selecting, providing proper orientations and inductions parts
proper training and developing skills. It belongs all the function of HRM and it is
distributive in nature that means it is present in all industries. It is essential for
maintaining relationship with organization. This company work on all the functions of
human resource management. This firm distinguishing the organization need and make
a business plan of action and achieve their goals in HRM division.
TASK 1
1a) Discuss the purpose of HR functions and its importance to the organisation
given its current problems and future plans for further growth
It is important to have a proper management of HR Department as it is important in
operating any company. The importance of human resource management is that the
company must now give answers to the changes experienced in society in general and
the world of work in particular. Human resources is the process of hiring and developing
employee’s and it includes managing job analyses, recruiting the right people for the
particular job, providing effective training for improvising the work capacity of worker,
providing bonus benefits, incentives, evaluating staff performance and communication
with whole employees (What is Human Resources, 2017). The purpose of HR functions
to manage whole organisation (Costen, 2012).
Say it with Chocolate is small business based in North Yorkshire formed by a small
team and the role of human resources officer is to make an effective plan for the
1
Human resource management (HRM) play a very important role in ensuring the success
of the Say it with Chocolate Company. It is helpful for improving the product image
which is effective of this organisation to run their business for long time (Hendry, 2012).
This report will explain the roles and responsibilities of the human resource manager
and also defining the purpose of its functions. This project is also explaining the current
selection methods used by the Say it with Chocolate and compare it to other
approaches of selection methods. This report is also creating person specification
(human resource management (HRM), 2018.). Human resource management is the
process of recruiting, selecting, providing proper orientations and inductions parts
proper training and developing skills. It belongs all the function of HRM and it is
distributive in nature that means it is present in all industries. It is essential for
maintaining relationship with organization. This company work on all the functions of
human resource management. This firm distinguishing the organization need and make
a business plan of action and achieve their goals in HRM division.
TASK 1
1a) Discuss the purpose of HR functions and its importance to the organisation
given its current problems and future plans for further growth
It is important to have a proper management of HR Department as it is important in
operating any company. The importance of human resource management is that the
company must now give answers to the changes experienced in society in general and
the world of work in particular. Human resources is the process of hiring and developing
employee’s and it includes managing job analyses, recruiting the right people for the
particular job, providing effective training for improvising the work capacity of worker,
providing bonus benefits, incentives, evaluating staff performance and communication
with whole employees (What is Human Resources, 2017). The purpose of HR functions
to manage whole organisation (Costen, 2012).
Say it with Chocolate is small business based in North Yorkshire formed by a small
team and the role of human resources officer is to make an effective plan for the
1
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development of the company and also to recruit the best workers. Some major functions
of human resources are given below.
Planning it is the part of management. It is the process of thinking in advance like what
is to be done in the future, how to do, where to do (Costen, 2012). Say it with Chocolate
Company has to make an effective plan for future forecasting, need and requirement.
This organisation is always made better plan for achieve their business goal.
Staffing - it is related to the recruitment and selections of the candidates. Say it with
Chocolate organisation needs to hire qualified and knowledgeable, skilful people and
then select them accordingly. It is also helpful for identifying right person for achieve the
goal of the company (Costen, 2012). It is also the function of management.
Training and development - Say it with Chocolate company is also providing training
their employees for improve their skills and it is also the part of human resource so
management is responsible for this which time and how many employees need to
training (Costen, 2012).
Performance appraisal - it is important function; it shows the overall performance of
the employees and Say it with Chocolate also evaluate their worker performance time to
time. It helps to evaluate the potential of an individual. There are many strategies which
are implemented by HR manager such as the promotion of employees and providing
them recognition for their contribution in company. It is essential for solving problem of
their employees so this company is also focus on their current problems and making a
effective plan for future growth of Say it with Chocolate and the people achieve their
goal in better way (Hendry, 2012). Human resource management solve their issues
regarding to salary, organisation development, safety, worker motivations, performance
management and so others (Costen 2012). HR plays a very vital role in managing the
people and environment where people doing their task.
The main function of HR of Say it with Chocolate is to hire new employees for vacant
positions. They always motivate their staff members to achieve target goals of company
2
of human resources are given below.
Planning it is the part of management. It is the process of thinking in advance like what
is to be done in the future, how to do, where to do (Costen, 2012). Say it with Chocolate
Company has to make an effective plan for future forecasting, need and requirement.
This organisation is always made better plan for achieve their business goal.
Staffing - it is related to the recruitment and selections of the candidates. Say it with
Chocolate organisation needs to hire qualified and knowledgeable, skilful people and
then select them accordingly. It is also helpful for identifying right person for achieve the
goal of the company (Costen, 2012). It is also the function of management.
Training and development - Say it with Chocolate company is also providing training
their employees for improve their skills and it is also the part of human resource so
management is responsible for this which time and how many employees need to
training (Costen, 2012).
Performance appraisal - it is important function; it shows the overall performance of
the employees and Say it with Chocolate also evaluate their worker performance time to
time. It helps to evaluate the potential of an individual. There are many strategies which
are implemented by HR manager such as the promotion of employees and providing
them recognition for their contribution in company. It is essential for solving problem of
their employees so this company is also focus on their current problems and making a
effective plan for future growth of Say it with Chocolate and the people achieve their
goal in better way (Hendry, 2012). Human resource management solve their issues
regarding to salary, organisation development, safety, worker motivations, performance
management and so others (Costen 2012). HR plays a very vital role in managing the
people and environment where people doing their task.
The main function of HR of Say it with Chocolate is to hire new employees for vacant
positions. They always motivate their staff members to achieve target goals of company
2
but sometimes they face problems regarding interview process. As HR of a company,
short-listing the applicants is very crucial so that it will help them to finalize the
employee for vacant position.
1b) Explain the role and responsibilities of human resource officer
Human Resource Manager plays a very important role in success of Say it with
Chocolate. This company focuses on their employee’s performance as well as
managing whole staff in effective manner.
There are some major responsibilities of the senior management that is given below:
Recruitment and Selection - it is the main function of HR department in Say it with
Chocolate. It is the process through which the organization reduces the cost of mistake
and hiring the qualified employee for the vacant position and it is the most important
task of HR. It has to be done very carefully by the HR manager of the company as it will
help them to increase their services in the industry.
Managing Employee relations - To maintain the relationship with employees is the
crucial function which HR performs. HR of Say it with Chocolate also performs some
activities in order to know their employees closely at personal as well as professional
level. This process will help the firm to make their employee stronger and confident
which can be very beneficial for them in achieving their objective.
Training and development - These activities are done to increase the level of
performance and achieve all the targets of a company in well-defined period. Giving
them training will also improve their working pattern which can be useful in delivering
the best service to their customers and can achieve good revenue.
Orientation - It is another important role of HR and his role is to support the new
employee to adjust him in his job profile. This program includes the objective and goals
of a company and how the employees achieve those targets. This will help the company
to maintain the proper function and structure of them.
3
short-listing the applicants is very crucial so that it will help them to finalize the
employee for vacant position.
1b) Explain the role and responsibilities of human resource officer
Human Resource Manager plays a very important role in success of Say it with
Chocolate. This company focuses on their employee’s performance as well as
managing whole staff in effective manner.
There are some major responsibilities of the senior management that is given below:
Recruitment and Selection - it is the main function of HR department in Say it with
Chocolate. It is the process through which the organization reduces the cost of mistake
and hiring the qualified employee for the vacant position and it is the most important
task of HR. It has to be done very carefully by the HR manager of the company as it will
help them to increase their services in the industry.
Managing Employee relations - To maintain the relationship with employees is the
crucial function which HR performs. HR of Say it with Chocolate also performs some
activities in order to know their employees closely at personal as well as professional
level. This process will help the firm to make their employee stronger and confident
which can be very beneficial for them in achieving their objective.
Training and development - These activities are done to increase the level of
performance and achieve all the targets of a company in well-defined period. Giving
them training will also improve their working pattern which can be useful in delivering
the best service to their customers and can achieve good revenue.
Orientation - It is another important role of HR and his role is to support the new
employee to adjust him in his job profile. This program includes the objective and goals
of a company and how the employees achieve those targets. This will help the company
to maintain the proper function and structure of them.
3
Performance appraisal - Say it with Chocolate company manager is responsible for
evaluating their performance of their employees at individual level and also transfer the
feedback to their top management officers (Costen, 2012).
Employees engagement - The Say it with Chocolate organisation line manager are
responsible for guiding their staff and it is very important role for organisation and it is
the process of providing right direction to their staff (Costen, 2012).
Maintenance of discipline among the workers - This company manager maintains
discipline with their workplace and creating healthy environment in organisation
(Costen, 2012). It is very effective role and line manager of this company is responsible
for managing and controlling their whole corporation and implement HR policies and
procedures.
Compensation management - Say it with Chocolate company seniors manages is
responsible for their employees payment received in time as per their work performance
(Costen 2012). It is the duty of line manager to provide salary their worker to timely and
increasing the pay structure of the staff. It is also for providing the wages, bonus to their
employee, and is duty of HR manager to managing compensation system in this
company.
These are the responsibilities of the human resource manager, it is very important and
play a very effective role in whole Say it with Chocolate. This firm’s main motive is to
earn more profitability ratio and handling their human resources department in proper
way. It is important for HR of organization to plan effective strategies for them, which
can help them to achieve their targets. It can be achieved by proving special training on
development of their employees to improve their skills. He should also maintain a good
relationship with them.
4
evaluating their performance of their employees at individual level and also transfer the
feedback to their top management officers (Costen, 2012).
Employees engagement - The Say it with Chocolate organisation line manager are
responsible for guiding their staff and it is very important role for organisation and it is
the process of providing right direction to their staff (Costen, 2012).
Maintenance of discipline among the workers - This company manager maintains
discipline with their workplace and creating healthy environment in organisation
(Costen, 2012). It is very effective role and line manager of this company is responsible
for managing and controlling their whole corporation and implement HR policies and
procedures.
Compensation management - Say it with Chocolate company seniors manages is
responsible for their employees payment received in time as per their work performance
(Costen 2012). It is the duty of line manager to provide salary their worker to timely and
increasing the pay structure of the staff. It is also for providing the wages, bonus to their
employee, and is duty of HR manager to managing compensation system in this
company.
These are the responsibilities of the human resource manager, it is very important and
play a very effective role in whole Say it with Chocolate. This firm’s main motive is to
earn more profitability ratio and handling their human resources department in proper
way. It is important for HR of organization to plan effective strategies for them, which
can help them to achieve their targets. It can be achieved by proving special training on
development of their employees to improve their skills. He should also maintain a good
relationship with them.
4
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1c) Advantages and disadvantages of the current selection methods used by the
organization and compare it to other approaches of selection methods
The current method which Say It with Chocolate is using is their own assessment test
on English comprehension and maths which the candidate has to secure 50% marks to
qualify for the next level which is the interview. After clearing the interview, the only they
will be eligible to work with the organization. Human Resource Department is
responsible for recruiting new employees and selecting skilful employees.
Advantages: The advantages of current selection procedures are very effective and
helpful to find qualified people. Every department employees understand the current
and future requirements or their areas, which can be very useful for them (Costen,
2012). This process will help them to choose the best candidate for their firm.
Disadvantages: Disadvantages of this process can include factors, such as; everyone is
not fine with this type of test taken by the organization for recruitment process. It can
give a negative impact on them. To avoid this situation, they can opt for some new
ideas for recruiting candidates that can help them to get the best employee. They can
professionally design psychometric tests, work sample, structured interviews with set
questions and panel interviews (Estampe and et.al. 2013).
Human resource department is responsible for recruiting new employees and selecting
skilful employee. A compressive selections and recruiting are involved in developing
the guidelines for selecting new peoples. Every department employees understand the
current and future requirement or their area (Costen, 2012). So Say it with Chocolate
company also follow the current selection process and then hiring new candidates as
per the firms need. It is valuable aspect for corporation growth; for those reasons they
have to select the best candidates for achieve the goal of the company. If they are not
selections the best new talent people so they do not achieve their goal in properly
manner.
The comparison of the recruitment and selection process of the Say it with Chocolate
with other method is mainly to focus on their selection procedures. If they hire the best
candidates for their organization than they can get a good pay but if they lack in this
process, it can affect their business activity and they are not able to achieve their
5
organization and compare it to other approaches of selection methods
The current method which Say It with Chocolate is using is their own assessment test
on English comprehension and maths which the candidate has to secure 50% marks to
qualify for the next level which is the interview. After clearing the interview, the only they
will be eligible to work with the organization. Human Resource Department is
responsible for recruiting new employees and selecting skilful employees.
Advantages: The advantages of current selection procedures are very effective and
helpful to find qualified people. Every department employees understand the current
and future requirements or their areas, which can be very useful for them (Costen,
2012). This process will help them to choose the best candidate for their firm.
Disadvantages: Disadvantages of this process can include factors, such as; everyone is
not fine with this type of test taken by the organization for recruitment process. It can
give a negative impact on them. To avoid this situation, they can opt for some new
ideas for recruiting candidates that can help them to get the best employee. They can
professionally design psychometric tests, work sample, structured interviews with set
questions and panel interviews (Estampe and et.al. 2013).
Human resource department is responsible for recruiting new employees and selecting
skilful employee. A compressive selections and recruiting are involved in developing
the guidelines for selecting new peoples. Every department employees understand the
current and future requirement or their area (Costen, 2012). So Say it with Chocolate
company also follow the current selection process and then hiring new candidates as
per the firms need. It is valuable aspect for corporation growth; for those reasons they
have to select the best candidates for achieve the goal of the company. If they are not
selections the best new talent people so they do not achieve their goal in properly
manner.
The comparison of the recruitment and selection process of the Say it with Chocolate
with other method is mainly to focus on their selection procedures. If they hire the best
candidates for their organization than they can get a good pay but if they lack in this
process, it can affect their business activity and they are not able to achieve their
5
targets. This organisation has proper HR department and efficient human resource
manager who are knowledgeable and they identifying the right people for the need
within their company. This firm have effective human resource department and every
section work in proper way. Nowadays many firms adopt modern approaches. It is very
effective and helps to achieve the goal of the organisation. A Job description it is the
systematic approaches includes all the details related to the jobs and responsibilities. It
is advantageous to hire the right candidates and these approaches are mentally
preparing prospective candidates to be ready for the written test or for other tests that
the Human resource manager could plan. The disadvantages of these approaches is
that at some moment there are people that do not fit with the job descriptions and still
try to apply for that job and fail to obtain it.
Chocolate Company Website - It is the process of many organisations to create their
own site. This process makes easy for the people to find out their job vacancies that are
posted in their website.
Advantages: This process is easy to implement and helps the company to save its time.
In this way candidates can upload their resume on their website.
Disadvantage: This process can be very cost effective for the organization to
implement. It will also require high maintenance which is not possible for them.
Other than this there are some more procedure which can be opted by the company to
implement in their system, such as, professionally designed psychometric tests, work
sample, structured interviews with set questions and panel interviews. There are other
approaches as well that can be used by them, such as,
ď‚· By Psychometric Tests: They can use this method to measure individuals'
mental capabilities and behavioural style. This method is very useful in
measuring the capability of the candidate for a particular job vacancy.
ď‚· By taking Structured Interviews: By taking these interviews they can easily
select the best candidate as per their requirements. The aim of this approach is
to ensure that each interview is presented with exactly the same questions in the
same order.
6
manager who are knowledgeable and they identifying the right people for the need
within their company. This firm have effective human resource department and every
section work in proper way. Nowadays many firms adopt modern approaches. It is very
effective and helps to achieve the goal of the organisation. A Job description it is the
systematic approaches includes all the details related to the jobs and responsibilities. It
is advantageous to hire the right candidates and these approaches are mentally
preparing prospective candidates to be ready for the written test or for other tests that
the Human resource manager could plan. The disadvantages of these approaches is
that at some moment there are people that do not fit with the job descriptions and still
try to apply for that job and fail to obtain it.
Chocolate Company Website - It is the process of many organisations to create their
own site. This process makes easy for the people to find out their job vacancies that are
posted in their website.
Advantages: This process is easy to implement and helps the company to save its time.
In this way candidates can upload their resume on their website.
Disadvantage: This process can be very cost effective for the organization to
implement. It will also require high maintenance which is not possible for them.
Other than this there are some more procedure which can be opted by the company to
implement in their system, such as, professionally designed psychometric tests, work
sample, structured interviews with set questions and panel interviews. There are other
approaches as well that can be used by them, such as,
ď‚· By Psychometric Tests: They can use this method to measure individuals'
mental capabilities and behavioural style. This method is very useful in
measuring the capability of the candidate for a particular job vacancy.
ď‚· By taking Structured Interviews: By taking these interviews they can easily
select the best candidate as per their requirements. The aim of this approach is
to ensure that each interview is presented with exactly the same questions in the
same order.
6
1d) Potential improvements that could be made to the current selection methods
Selection is the process of selecting the most suitable and knowledgeable people for a
particular position from group of applicants. The main purpose of this current selections'
method is to make a decision for who can be the most successful performer in their job.
Say it with Chocolate need to improve their current selection procedures (Hendry.
2012). It is necessary for searching actual potential of the candidates so they make an
effective plan and followings some different steps. If this company selecting unskilled
labour for specific jobs so some creates problems so they take step like providing
effective training to their employees. This organisation needs to make some important
steps for selecting candidates. They can take a screening interview, written test,
personal interview, background investigations, medical test and then permanent job
offer. Each step are help worker to get better skill about their candidates, they know the
abilities of the people, and it’s very useful to take decision related to choosing the right
person. This process is help to searching skilled person for growth of the business.
Potential improvements that could be made to the current selection methods are as
follows:
In Written test: it is also very effective process it is very simple and save their time but
this organisation need to improve this procedure. They conduct their written test only on
those people who are eligible in according to their company's need like qualification,
experience, skills.
For the written test, company can set their questions related to the firm which can help
them to get appropriate candidates for them. It will contain content analyse the quality of
the employee and to check whether they are eligible for the post or not. And will they be
able to achieve company's target.
For Interview process: In this process they can make improvement by modifying their
questions that has been asked by them in the interview. They can make some strong
questions through which they are able to check their capability and their strength.
For Say it with Chocolate Company, it is crucial to implement the best selection and
recruiting process to hire new candidates. They can take personal interview which can
help them to personally communicate with the candidates or they can take written test
7
Selection is the process of selecting the most suitable and knowledgeable people for a
particular position from group of applicants. The main purpose of this current selections'
method is to make a decision for who can be the most successful performer in their job.
Say it with Chocolate need to improve their current selection procedures (Hendry.
2012). It is necessary for searching actual potential of the candidates so they make an
effective plan and followings some different steps. If this company selecting unskilled
labour for specific jobs so some creates problems so they take step like providing
effective training to their employees. This organisation needs to make some important
steps for selecting candidates. They can take a screening interview, written test,
personal interview, background investigations, medical test and then permanent job
offer. Each step are help worker to get better skill about their candidates, they know the
abilities of the people, and it’s very useful to take decision related to choosing the right
person. This process is help to searching skilled person for growth of the business.
Potential improvements that could be made to the current selection methods are as
follows:
In Written test: it is also very effective process it is very simple and save their time but
this organisation need to improve this procedure. They conduct their written test only on
those people who are eligible in according to their company's need like qualification,
experience, skills.
For the written test, company can set their questions related to the firm which can help
them to get appropriate candidates for them. It will contain content analyse the quality of
the employee and to check whether they are eligible for the post or not. And will they be
able to achieve company's target.
For Interview process: In this process they can make improvement by modifying their
questions that has been asked by them in the interview. They can make some strong
questions through which they are able to check their capability and their strength.
For Say it with Chocolate Company, it is crucial to implement the best selection and
recruiting process to hire new candidates. They can take personal interview which can
help them to personally communicate with the candidates or they can take written test
7
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to evaluate them. All these processes will help them to choose the most suitable
employee for their organization.
Say it with Chocolate should work on their strength and weakness in order to stay in top
position in the market. For this they have to improve their weaknesses, for example,
they can improve their product's quality and its design to attract more clients. This will
help them to increase their customer rate. It will also help them to build a good
reputation and brand name in the target industry.
TASK 2
2a) Create a person specification for the role
Company Say it with Chocolate
Location High street, London UK
Job role Receptionist
Responsibilities Handling customer, keeping record
Experience Minimum 2 years reception experience
Qualifications HND
Skills Excellent communication skills, both verbal
and written;
Worked previously as a receptionist in
hotel industry.
Have completed my diploma in computers
and English language which is very helpful
for a receptionist job.
Knowledge of Microsoft Excel and Word;
Strong organisational/prioritising skills.
8
employee for their organization.
Say it with Chocolate should work on their strength and weakness in order to stay in top
position in the market. For this they have to improve their weaknesses, for example,
they can improve their product's quality and its design to attract more clients. This will
help them to increase their customer rate. It will also help them to build a good
reputation and brand name in the target industry.
TASK 2
2a) Create a person specification for the role
Company Say it with Chocolate
Location High street, London UK
Job role Receptionist
Responsibilities Handling customer, keeping record
Experience Minimum 2 years reception experience
Qualifications HND
Skills Excellent communication skills, both verbal
and written;
Worked previously as a receptionist in
hotel industry.
Have completed my diploma in computers
and English language which is very helpful
for a receptionist job.
Knowledge of Microsoft Excel and Word;
Strong organisational/prioritising skills.
8
This is the person specification which is very important for recruiting new people in
organisation every company. For person specification for job of a receptionist, it should
be considered very carefully that he/she is fulfilling all requirements which are needed
by organization. Ideal candidates should have qualities like he/she should be able to
answer and forward phone calls, sorting and distributing post, completing administrative
paperwork as well as helping to provide customer service support. As it is the job of
receptionist, it is very important for the selected candidate to have all these qualities in
him (Gallo and et.al. 2014).
2b) Provide a rationale for a suitable medium for placing the advertisement
There are number of advertising media like print media, outdoor, product integrations,
but Say it with Chocolate choose more suitable and latest digital advertising for
advertising their job vacancies (Gallo and et.al. 2014). It is referred with innovation
using new technology. Digital advertisement includes internet, mobile phones, media
devices which is very useful for putting their job vacancy information of their business.
This organisation aims to increase their sales in within three months, so they are using
effective media for their advertisement (Hendry. 2012). Say it with Chocolate can use
digital media such as, Facebook for promoting their advertisement in job vacancy in
market.
9
organisation every company. For person specification for job of a receptionist, it should
be considered very carefully that he/she is fulfilling all requirements which are needed
by organization. Ideal candidates should have qualities like he/she should be able to
answer and forward phone calls, sorting and distributing post, completing administrative
paperwork as well as helping to provide customer service support. As it is the job of
receptionist, it is very important for the selected candidate to have all these qualities in
him (Gallo and et.al. 2014).
2b) Provide a rationale for a suitable medium for placing the advertisement
There are number of advertising media like print media, outdoor, product integrations,
but Say it with Chocolate choose more suitable and latest digital advertising for
advertising their job vacancies (Gallo and et.al. 2014). It is referred with innovation
using new technology. Digital advertisement includes internet, mobile phones, media
devices which is very useful for putting their job vacancy information of their business.
This organisation aims to increase their sales in within three months, so they are using
effective media for their advertisement (Hendry. 2012). Say it with Chocolate can use
digital media such as, Facebook for promoting their advertisement in job vacancy in
market.
9
The use of social media platform, such as, Facebook, Twitter, LinkedIn, Instagram, etc.
will be very useful for them to advertise their vacancies in market. For example, if
company uses Facebook for posting about their job vacancy, they can post some
attractive advertisements which is explaining all the details and description that
particular job profile which can help them in targeting maximum number of candidates
for the post. This method is very useful for the company because now-a-days people
are more prone to use these social websites which is easier for them to advertise, for
example, in 2017, the total number of social media users has been reached to 39 million
users approx. (Social media usage in the United Kingdom (UK) - Statistics & Facts,
2017). This translates to a penetration rate of over 58 percent and helped in attracting
people. The main reason behind choosing this method is the influence of this on their
mind. Also, there is a huge advantage of this process as it less expensive and helps in
giving the best output for the organization which is very beneficiary for them.
2c) Explain the advantages and disadvantages of the previous methods of
advertising jobs in the Organization
Previous method which Say it With Chocolate was that they are using print media for
the circulation vacancies within the organisation or placing them on job boards outside
the main site of the organisation. But these practices were unable to meet their
requirements. As it was very difficult for Say it with Chocolate increase their employees
through these methods. This process is very difficult in reaching maximum number of
people.
Advantage: There are so many advantages of this method for them, such as, it is an
easy option for them to spread awareness or to advertise on any particular geographical
area, for example, a local newspaper is the best way to spread the news about any
local event. It has some trusted followers as well which is a positive aspect for them.
Disadvantages: Disadvantage of this method includes factors like, it is very expensive
for them to implement. This print media is less effective for the company to reach
maximum number of people. Circulating vacancies within the organisation or placing
them on job boards can be a tough job to find the best candidate for their organization.
10
will be very useful for them to advertise their vacancies in market. For example, if
company uses Facebook for posting about their job vacancy, they can post some
attractive advertisements which is explaining all the details and description that
particular job profile which can help them in targeting maximum number of candidates
for the post. This method is very useful for the company because now-a-days people
are more prone to use these social websites which is easier for them to advertise, for
example, in 2017, the total number of social media users has been reached to 39 million
users approx. (Social media usage in the United Kingdom (UK) - Statistics & Facts,
2017). This translates to a penetration rate of over 58 percent and helped in attracting
people. The main reason behind choosing this method is the influence of this on their
mind. Also, there is a huge advantage of this process as it less expensive and helps in
giving the best output for the organization which is very beneficiary for them.
2c) Explain the advantages and disadvantages of the previous methods of
advertising jobs in the Organization
Previous method which Say it With Chocolate was that they are using print media for
the circulation vacancies within the organisation or placing them on job boards outside
the main site of the organisation. But these practices were unable to meet their
requirements. As it was very difficult for Say it with Chocolate increase their employees
through these methods. This process is very difficult in reaching maximum number of
people.
Advantage: There are so many advantages of this method for them, such as, it is an
easy option for them to spread awareness or to advertise on any particular geographical
area, for example, a local newspaper is the best way to spread the news about any
local event. It has some trusted followers as well which is a positive aspect for them.
Disadvantages: Disadvantage of this method includes factors like, it is very expensive
for them to implement. This print media is less effective for the company to reach
maximum number of people. Circulating vacancies within the organisation or placing
them on job boards can be a tough job to find the best candidate for their organization.
10
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There are many a time when a particular newspaper is not available in a specific area,
which has also affected them a lot to get the best suitable candidate for them. For
example, printing job vacancies in newspapers, distributing pamphlets, etc. is very
costly process to implement for the company. This can have a huge impact on their
company as it becomes very difficult for them to promote their services in market.
Because printed media involves production, information requires a lead time before it
ever reaches to their customers.
2d) 6 questions to be asked at the interview for the Receptionist, which can help
to improve the selection decision making process
There are various important which should be asked by the candidates for the post of a
receptionist in the company.
What role does a receptionist play in a customer’s first impression of an organization?
Explain what will be your approach to co-ordinate group meetings?
What has motivated you to work as a receptionist?
How was your performance in your last company and how did you create value for the
firm?
Do you have knowledge of operating excel software as it is very important for a
receptionist in order to maintain the data of company as well as of their customers?
How will you deal with stress? For instance, how would you deal with an angry
customer or guest, either on the phone or in person. How did you handle the situation?
There are various ways in which the organization can advertise their products and
services. The method which they choose is digital advertising as it is the most trending
method now days and it is effective as well. This can be done by using internet, social
media platform, etc.
11
which has also affected them a lot to get the best suitable candidate for them. For
example, printing job vacancies in newspapers, distributing pamphlets, etc. is very
costly process to implement for the company. This can have a huge impact on their
company as it becomes very difficult for them to promote their services in market.
Because printed media involves production, information requires a lead time before it
ever reaches to their customers.
2d) 6 questions to be asked at the interview for the Receptionist, which can help
to improve the selection decision making process
There are various important which should be asked by the candidates for the post of a
receptionist in the company.
What role does a receptionist play in a customer’s first impression of an organization?
Explain what will be your approach to co-ordinate group meetings?
What has motivated you to work as a receptionist?
How was your performance in your last company and how did you create value for the
firm?
Do you have knowledge of operating excel software as it is very important for a
receptionist in order to maintain the data of company as well as of their customers?
How will you deal with stress? For instance, how would you deal with an angry
customer or guest, either on the phone or in person. How did you handle the situation?
There are various ways in which the organization can advertise their products and
services. The method which they choose is digital advertising as it is the most trending
method now days and it is effective as well. This can be done by using internet, social
media platform, etc.
11
TASK 3
3a) Microsoft offer apprenticeship and graduate training schemes. Evaluate the
benefits to both the organisation and employees of such schemes
Microsoft started an Apprenticeship programme which was launched nationally in 2010
to give promising, motivated young people a vital first step in their ICT careers. It has
placed approx. 7,000 Apprentices, many of them going on to secure responsible,
productive roles in their chosen businesses (Microsoft Apprenticeships, 2016). Training
is the part of human resource development, and it is useful to improve employees and
organisation positions. These are the main responsibilities of the HR department, so
they provide their worker effective training for overall growth of their Microsoft Company.
The benefits of the firms if these people provide apprenticeship and graduate training
scheme they increasing their work efficiency to their employee’s (Gallo and et.al. 2014).
They maintain healthy environment at workplace. Existing and new worker learn
innovative techniques. They make better decision regarding their businesses. These
schemes have given advantages to both, company and its employees as well which is
explained below.
Benefits of Organization - there is a huge advantage of these schemes to the
company. Microsoft apprenticeships have been provided by over 5000 of our Partners
and customers. It was diverse and every workforce has diverse skill set and experience.
Benefits of Employees - one of the greatest advantages of this scheme is that it has
over the last 5 years; approx 7,000 young people have taken part in our programme.
This gives them so much of opportunities in their career option to choose from.
These schemes are useful for improve their employees knowledge, skills so company
explore their work in effective manner. Microsoft main purpose to offer training and
internship to their employees for only they develop overall organisation as well as whole
department. It is important part of every enterprise, every firms main motive to achieve
their goal through better way so they give so many opportunities to their people who are
work in their corporation. They motivate their people like how to develop their skill, how
to use new technologies which is very helpful for their staff as well as for the
organisation.
12
3a) Microsoft offer apprenticeship and graduate training schemes. Evaluate the
benefits to both the organisation and employees of such schemes
Microsoft started an Apprenticeship programme which was launched nationally in 2010
to give promising, motivated young people a vital first step in their ICT careers. It has
placed approx. 7,000 Apprentices, many of them going on to secure responsible,
productive roles in their chosen businesses (Microsoft Apprenticeships, 2016). Training
is the part of human resource development, and it is useful to improve employees and
organisation positions. These are the main responsibilities of the HR department, so
they provide their worker effective training for overall growth of their Microsoft Company.
The benefits of the firms if these people provide apprenticeship and graduate training
scheme they increasing their work efficiency to their employee’s (Gallo and et.al. 2014).
They maintain healthy environment at workplace. Existing and new worker learn
innovative techniques. They make better decision regarding their businesses. These
schemes have given advantages to both, company and its employees as well which is
explained below.
Benefits of Organization - there is a huge advantage of these schemes to the
company. Microsoft apprenticeships have been provided by over 5000 of our Partners
and customers. It was diverse and every workforce has diverse skill set and experience.
Benefits of Employees - one of the greatest advantages of this scheme is that it has
over the last 5 years; approx 7,000 young people have taken part in our programme.
This gives them so much of opportunities in their career option to choose from.
These schemes are useful for improve their employees knowledge, skills so company
explore their work in effective manner. Microsoft main purpose to offer training and
internship to their employees for only they develop overall organisation as well as whole
department. It is important part of every enterprise, every firms main motive to achieve
their goal through better way so they give so many opportunities to their people who are
work in their corporation. They motivate their people like how to develop their skill, how
to use new technologies which is very helpful for their staff as well as for the
organisation.
12
All these schemes helps the organization as well as their employees in various factors,
such as, in development of skills, organisational experience and understanding,
qualifications, career development, etc. and also in increasing the productivity of the
company and improve their services.
3b) Explain what developmental opportunities are available to staff once they are
in a permanent job role
Motivated employees have so many growth opportunities for their permanent job role
like they increasing their work efficiency day by day so organisation give a promotion,
provide more benefits like financial growth, career growth, professional growth,
personnel growth opportunities (George, and et.al, 2014). New jobs responsibilities it is
also the chance to their available staff for their permanent work. If Microsoft provide lot
of opportunities to their available staff it is effective they learn so many new things in
every day. This will ensure that they are improving their skills which will be very helpful
in achieving company's objectives. This process will also give employees growth
opportunities through which they can improve working efficiency. It is useful for overall
development of the organisation as well as staff. They improve their skill and they
easily achieve their goal when this company providing growth opportunities to their
existing employee’s like they give better financial resources opportunities, individual
level so these are chance to every work to play a very effective role to their permanent
job. Sometimes it may seem like personal growth has nothing to do with career
development, many employees are motivated by factors that are completely unrelated
to work but this organisation also provides their employees promotions for they people
work on proper way in their fixed job. It is good for overall development of organisation
as well as staff.
3c) Evaluate the benefits of the approach Microsoft has taken in respect of
flexible working practices
13
such as, in development of skills, organisational experience and understanding,
qualifications, career development, etc. and also in increasing the productivity of the
company and improve their services.
3b) Explain what developmental opportunities are available to staff once they are
in a permanent job role
Motivated employees have so many growth opportunities for their permanent job role
like they increasing their work efficiency day by day so organisation give a promotion,
provide more benefits like financial growth, career growth, professional growth,
personnel growth opportunities (George, and et.al, 2014). New jobs responsibilities it is
also the chance to their available staff for their permanent work. If Microsoft provide lot
of opportunities to their available staff it is effective they learn so many new things in
every day. This will ensure that they are improving their skills which will be very helpful
in achieving company's objectives. This process will also give employees growth
opportunities through which they can improve working efficiency. It is useful for overall
development of the organisation as well as staff. They improve their skill and they
easily achieve their goal when this company providing growth opportunities to their
existing employee’s like they give better financial resources opportunities, individual
level so these are chance to every work to play a very effective role to their permanent
job. Sometimes it may seem like personal growth has nothing to do with career
development, many employees are motivated by factors that are completely unrelated
to work but this organisation also provides their employees promotions for they people
work on proper way in their fixed job. It is good for overall development of organisation
as well as staff.
3c) Evaluate the benefits of the approach Microsoft has taken in respect of
flexible working practices
13
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The benefits of flexible work system for employees are when they meet their family and
they spent time with their family or friends as. In an era in which it is difficult to retain
and motivate employees with wage increases, many companies choose to create
workspaces with different conditions that contribute to that, ultimately, employees feel
more comfortable. If Microsoft reduces the use of their staff's travelling time and fuel
cost and if this organisation also allowed their staff to complete their task from home, so
that people saves their time and they feel motivated and happy with their job. By making
the best use of technology such as audio and video-conferencing, instant messenger
and mobile internet can be achieved while sustaining collaboration between colleagues
even if employees aren't physically in the same place.
There are various benefits of this approach such as:
• Reduced consumption of employee commuting time and fuel costs. This will give
them liberty to work from home if there is any problem in coming to office.
• It will also help in increased feeling of personal control over schedule and work
environment. This will also help them in boosting confidence towards their work.
• It will also ensure to reduce the burden of workload for their employees.
Flexibility means their employees can take a break when they need it without disturbing
the working environment of office.
• It will increase employee’s morale, engagement and commitment towards the
organisation (Jenter and Kanaan, 2015).
3d) Explain how Microsoft motivates its workers through its job design and
systems of reward
Job design is an important process to achieve their goal from the business. Company's
manager has changed job duties of the staff members to raise their productivity, quality
of services or worker’s motivation. Top management introduced job rotation process
which means shifting workers from one job profile to another job as per their capabilities
There are many ways to increase employee’s motivation through effective job design
and using reward system in the organisation. Microsoft is also increasing motivation to
their staff in according to different type of job responsibilities in as per employee’s
abilities. Microsoft uses both intrinsic and extrinsic rewards to motivate its employees.
14
they spent time with their family or friends as. In an era in which it is difficult to retain
and motivate employees with wage increases, many companies choose to create
workspaces with different conditions that contribute to that, ultimately, employees feel
more comfortable. If Microsoft reduces the use of their staff's travelling time and fuel
cost and if this organisation also allowed their staff to complete their task from home, so
that people saves their time and they feel motivated and happy with their job. By making
the best use of technology such as audio and video-conferencing, instant messenger
and mobile internet can be achieved while sustaining collaboration between colleagues
even if employees aren't physically in the same place.
There are various benefits of this approach such as:
• Reduced consumption of employee commuting time and fuel costs. This will give
them liberty to work from home if there is any problem in coming to office.
• It will also help in increased feeling of personal control over schedule and work
environment. This will also help them in boosting confidence towards their work.
• It will also ensure to reduce the burden of workload for their employees.
Flexibility means their employees can take a break when they need it without disturbing
the working environment of office.
• It will increase employee’s morale, engagement and commitment towards the
organisation (Jenter and Kanaan, 2015).
3d) Explain how Microsoft motivates its workers through its job design and
systems of reward
Job design is an important process to achieve their goal from the business. Company's
manager has changed job duties of the staff members to raise their productivity, quality
of services or worker’s motivation. Top management introduced job rotation process
which means shifting workers from one job profile to another job as per their capabilities
There are many ways to increase employee’s motivation through effective job design
and using reward system in the organisation. Microsoft is also increasing motivation to
their staff in according to different type of job responsibilities in as per employee’s
abilities. Microsoft uses both intrinsic and extrinsic rewards to motivate its employees.
14
Microsoft focuses on intrinsic more than extrinsic rewards (Herzberg’s motivators and
Alderfer’s growth needs). Microsoft uses the effective design of the work as the
motivating main one that satisfies the needs for the growth of its personnel under theory
Y the opinion. They also use reward and is good way increasing their motivation level
and also the people do their work in proper manner. They provide attractive salary,
incentives, bonus so worker is also automatically in time to time. When this company
provides rewards to its employee, it will maintain the standard of organization, balance
and working life. The company meets the demand for people to improve their work
performance. (George and et.al, 2014). If this industry is highly imperative to make
certain staff are profoundly understood the behaviours the result is that human resource
management are also created health environment in their firm.
For say it with Chocolate, it is very important to manage all the work properly. For which
the HR department is implementing planning and strategies to increase the work
efficiency of the employees. This can be achieved by making flexible work practices for
them and motivating them by their innovative job design and system rewards.
TASK 4
4a) What is meant by the term employee engagement?
Employment engagement is a degree in which employees are passionate about their
work and devote themselves to their work. It is an approach which is being used by teh
organization to encourage their employment (What is employee engagement and why is
it important, 2016). It helps to understand and explain, both qualitatively and
qualitatively nature of the relationship between organisation and its workers. For
example, for Microsoft's company, it is very important for them to maintain their relation
with their employees who are working there. It will help them to increase their
production rate and can earn a good profit (Alfes and et.al. 2014).
On March 20, 2018 company has organized an employment engagement summit on-
demand in which leaders from six companies shared best practices, lessons learned,
and business outcomes driven by improving employee engagement and
communications in their organizations (Employee Engagement Summit, 2018). These
types of programmes helps the organization to increase their employment engagement
15
Alderfer’s growth needs). Microsoft uses the effective design of the work as the
motivating main one that satisfies the needs for the growth of its personnel under theory
Y the opinion. They also use reward and is good way increasing their motivation level
and also the people do their work in proper manner. They provide attractive salary,
incentives, bonus so worker is also automatically in time to time. When this company
provides rewards to its employee, it will maintain the standard of organization, balance
and working life. The company meets the demand for people to improve their work
performance. (George and et.al, 2014). If this industry is highly imperative to make
certain staff are profoundly understood the behaviours the result is that human resource
management are also created health environment in their firm.
For say it with Chocolate, it is very important to manage all the work properly. For which
the HR department is implementing planning and strategies to increase the work
efficiency of the employees. This can be achieved by making flexible work practices for
them and motivating them by their innovative job design and system rewards.
TASK 4
4a) What is meant by the term employee engagement?
Employment engagement is a degree in which employees are passionate about their
work and devote themselves to their work. It is an approach which is being used by teh
organization to encourage their employment (What is employee engagement and why is
it important, 2016). It helps to understand and explain, both qualitatively and
qualitatively nature of the relationship between organisation and its workers. For
example, for Microsoft's company, it is very important for them to maintain their relation
with their employees who are working there. It will help them to increase their
production rate and can earn a good profit (Alfes and et.al. 2014).
On March 20, 2018 company has organized an employment engagement summit on-
demand in which leaders from six companies shared best practices, lessons learned,
and business outcomes driven by improving employee engagement and
communications in their organizations (Employee Engagement Summit, 2018). These
types of programmes helps the organization to increase their employment engagement
15
which can help them in improving their services. For example, if an employee in the
organization has some problem in dealing with the situation then with the help of this
process he can resolve its issue as soon as possible. It also helps in promoting team
building.
If they do not take care of their employees, then they will not perform well, so it is very
important for the management team to follow this. It is also the responsibility of HR
department to create health environment at workplace for their employees and solve
their issue regarding to their work, personnel development, etc. If organisation provides
effective training to their staff for improve in skill will help them to build their confidence.
It will also ensure that they understand their employees and maintaining their
relationship with them. It is very vital for increasing the productivity of their businesses
(George and et.al. 2014).
4b) Why is employee engagement an integral strategy of employee relations?
It is very crucial part of organisation to help them to solve any difficult problem in easy
way. This integral strategies help to manage their employee’s as well as their work.
Microsoft uses these strategies for the development of their work and maintaining a
healthy environment in organisation. It is also used in developing a new plan and
making business strategies. Employment engagement helps the organization in
decision making as involvement of their employees will give more ideas to implement
(Alfes and et.al. 2014). It will also encourage their employees to take part in the
organization's strategy planning process. These can help the organization to increase
their productivity. It also helps in doing a great marketing of their products and services
in the market. Discussing company's engagement goals and objectives with their
employees will help them feel realistic and important for the organization.
This process plays a significant role for the upliftment of the organization. Employment
relationship is a process which helps the company to complete their task on time. It is
very important for them to work properly. The role of employment engagement is very
crucial in proper functioning of the organization. It has to be managed by the HR to work
effectively.
16
organization has some problem in dealing with the situation then with the help of this
process he can resolve its issue as soon as possible. It also helps in promoting team
building.
If they do not take care of their employees, then they will not perform well, so it is very
important for the management team to follow this. It is also the responsibility of HR
department to create health environment at workplace for their employees and solve
their issue regarding to their work, personnel development, etc. If organisation provides
effective training to their staff for improve in skill will help them to build their confidence.
It will also ensure that they understand their employees and maintaining their
relationship with them. It is very vital for increasing the productivity of their businesses
(George and et.al. 2014).
4b) Why is employee engagement an integral strategy of employee relations?
It is very crucial part of organisation to help them to solve any difficult problem in easy
way. This integral strategies help to manage their employee’s as well as their work.
Microsoft uses these strategies for the development of their work and maintaining a
healthy environment in organisation. It is also used in developing a new plan and
making business strategies. Employment engagement helps the organization in
decision making as involvement of their employees will give more ideas to implement
(Alfes and et.al. 2014). It will also encourage their employees to take part in the
organization's strategy planning process. These can help the organization to increase
their productivity. It also helps in doing a great marketing of their products and services
in the market. Discussing company's engagement goals and objectives with their
employees will help them feel realistic and important for the organization.
This process plays a significant role for the upliftment of the organization. Employment
relationship is a process which helps the company to complete their task on time. It is
very important for them to work properly. The role of employment engagement is very
crucial in proper functioning of the organization. It has to be managed by the HR to work
effectively.
16
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4c) Identify some key approaches to engaging workers discussed in the summit
and explain their importance in terms of improving communications in the
workplace
It is very important for company Microsoft to maintain their employment engagement in
the organization for their betterment. This will help them to increase their production as
well as profitability rate. It totally depends upon trust and loyalty of the customers. It is a
effective approach that helps to increase the opportunities for the success of their
business in the target market and helps in the contribution of their employees in
effective way (George, and et.al, 2014). For the improvement of the workplace
communication, it is important for the organization to check regularly the improvement
of their employees. They can help them to increase their communication skills by giving
them training and seminars. It plays crucial role for the company because without
proper understanding of the work, employees cannot achieve their desired goals.
For example:
1. Global CPG maker of iconic Oreo cookies uses Yammer to create more human
connections with its global workforce, erode corporate silos, improve search and
discovery, and access expertise.
2. KFC Australia implemented Yammer to provide a facility for linking disparate
employees across their many outlets.
For this, the management system of the organization should make effective decision to
handle all the operational work and divide their work in different section according to
their employee's capability. They should also help them to understand their work by
making effective communication with them. Discus with them about their problems and
issues and take better decision for long run businesses (Alfes and et.al. 2014).
4d) identify the main pieces of employment legislation in the UK and explain how
they influence human resources decision making
17
and explain their importance in terms of improving communications in the
workplace
It is very important for company Microsoft to maintain their employment engagement in
the organization for their betterment. This will help them to increase their production as
well as profitability rate. It totally depends upon trust and loyalty of the customers. It is a
effective approach that helps to increase the opportunities for the success of their
business in the target market and helps in the contribution of their employees in
effective way (George, and et.al, 2014). For the improvement of the workplace
communication, it is important for the organization to check regularly the improvement
of their employees. They can help them to increase their communication skills by giving
them training and seminars. It plays crucial role for the company because without
proper understanding of the work, employees cannot achieve their desired goals.
For example:
1. Global CPG maker of iconic Oreo cookies uses Yammer to create more human
connections with its global workforce, erode corporate silos, improve search and
discovery, and access expertise.
2. KFC Australia implemented Yammer to provide a facility for linking disparate
employees across their many outlets.
For this, the management system of the organization should make effective decision to
handle all the operational work and divide their work in different section according to
their employee's capability. They should also help them to understand their work by
making effective communication with them. Discus with them about their problems and
issues and take better decision for long run businesses (Alfes and et.al. 2014).
4d) identify the main pieces of employment legislation in the UK and explain how
they influence human resources decision making
17
It is essential for the organization to follow all the rules and regulations which are
compulsory for them to follow in their management system. There are various
employment legislation law in UK, for example, Health and Safety at Work 1974, in
Microsoft Company has to make sure that they have implemented all the health and
safety measures of their employees in the organization. In Working Time Regulation of
1998, company has to ensure that they are not forcing their workers to work beyond
their working hours. In Employment Rights Acts, they have to respect their employees
who are working there and should ensure that they know everything about their rights in
the organization (George and et.al, 2014). All these acts have to be monitored by the
HR of Microsoft as it directly affects its decision making process for the organization. It
is mandatory for them to implement all these acts into their system to work effortlessly.
According to National Minimum wage Act 1998, company has to pay their employees
the minimum amount of wage which is mentioned in this regulation. This has to be
maintained by the company in order to work properly. This has to be ensured by the HR
department of the firm. It is important for maintaining their relationship at workplace and
creating healthy environment, so they follow all these legislations which is made by UK
government for them. When Microsoft Company makes decision regarding recruitment,
providing training to their employees or rewarding them, so they can focus on their
work.
For the organization, it is important to have a good employee engagement as this will
help them to enhance their productivity which can increase their profitability rate. By
implementing all legislation law designed by UK government will help them to work
systematically and their employees will also feel safe and secure while working there.
CONCLUSION
It can be concluded that the important of human resources' management it is very vital
for managing the whole organisation. This report also defined the roles and
responsibilities of the human resource manager in Say it with Chocolate organisation.
This file also mentioned the suitable medium for placing animadverting. The aim of this
company to earn huge amount and those people maintain their work in effective
manner. This firm also identified their employees need and try to fulfil their need in
18
compulsory for them to follow in their management system. There are various
employment legislation law in UK, for example, Health and Safety at Work 1974, in
Microsoft Company has to make sure that they have implemented all the health and
safety measures of their employees in the organization. In Working Time Regulation of
1998, company has to ensure that they are not forcing their workers to work beyond
their working hours. In Employment Rights Acts, they have to respect their employees
who are working there and should ensure that they know everything about their rights in
the organization (George and et.al, 2014). All these acts have to be monitored by the
HR of Microsoft as it directly affects its decision making process for the organization. It
is mandatory for them to implement all these acts into their system to work effortlessly.
According to National Minimum wage Act 1998, company has to pay their employees
the minimum amount of wage which is mentioned in this regulation. This has to be
maintained by the company in order to work properly. This has to be ensured by the HR
department of the firm. It is important for maintaining their relationship at workplace and
creating healthy environment, so they follow all these legislations which is made by UK
government for them. When Microsoft Company makes decision regarding recruitment,
providing training to their employees or rewarding them, so they can focus on their
work.
For the organization, it is important to have a good employee engagement as this will
help them to enhance their productivity which can increase their profitability rate. By
implementing all legislation law designed by UK government will help them to work
systematically and their employees will also feel safe and secure while working there.
CONCLUSION
It can be concluded that the important of human resources' management it is very vital
for managing the whole organisation. This report also defined the roles and
responsibilities of the human resource manager in Say it with Chocolate organisation.
This file also mentioned the suitable medium for placing animadverting. The aim of this
company to earn huge amount and those people maintain their work in effective
manner. This firm also identified their employees need and try to fulfil their need in
18
effective manner. They people also use more new techniques for developing their
businesses they select more suitable person for handling their work in efficient way.
19
businesses they select more suitable person for handling their work in efficient way.
19
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REFERENCES
Books and journals
Alfes, K. and et.al., 2014. The link between perceived human resource management
practices, engagement and employee behaviour: a moderated mediation model. The
international journal of human resource management. 24(2). pp.330-351.
Berman and et.al, 2012. Human resource management in public service: Paradoxes,
processes, and problems. Sage.
Chambers. R. C. and Trippel, E. A. eds., 2012. Early life history and recruitment in fish
populations (Vol. 21). Springer Science & Business Media.
Costen.W. M., 2012. Recruitment and selection. The Encyclopedia of Human Resource
Management: Short Entries, pp.379-387.
Estampe, D. and et.al., 2013. A framework for analysing supply chain performance
evaluation models. International Journal of Production Economics. 142(2). pp.247-
258.
Gallo, M. and et.al., 2014. Performance evaluation of the random replacement policy for
networks of caches. Performance Evaluation. 72. pp.16-36.
George, G., Haas, M. R. and Pentland, A., 2014. Big data and management. Academy
of Management Journal. 57(2). pp.321-326.
Gray, C. M. and et.al., 2013. Football Fans in Training: the development and
optimization of an intervention delivered through professional sports clubs to help
men lose weight, become more active and adopt healthier eating habits. BMC
public health. 13(1). pp.1.
Hendry. C., 2012. Human resource management. Routledge.
Jenter, D. and Kanaan, F., 2015. CEO turnover and relative performance evaluation.
The Journal of Finance. 70(5). pp.2155-2184.
Kehoe, R .R. and Wright, P. M., 2013. The impact of high-performance human resource
practices on employees’ attitudes and behaviors. Journal of management. 39(2).
pp.366-391.
20
Books and journals
Alfes, K. and et.al., 2014. The link between perceived human resource management
practices, engagement and employee behaviour: a moderated mediation model. The
international journal of human resource management. 24(2). pp.330-351.
Berman and et.al, 2012. Human resource management in public service: Paradoxes,
processes, and problems. Sage.
Chambers. R. C. and Trippel, E. A. eds., 2012. Early life history and recruitment in fish
populations (Vol. 21). Springer Science & Business Media.
Costen.W. M., 2012. Recruitment and selection. The Encyclopedia of Human Resource
Management: Short Entries, pp.379-387.
Estampe, D. and et.al., 2013. A framework for analysing supply chain performance
evaluation models. International Journal of Production Economics. 142(2). pp.247-
258.
Gallo, M. and et.al., 2014. Performance evaluation of the random replacement policy for
networks of caches. Performance Evaluation. 72. pp.16-36.
George, G., Haas, M. R. and Pentland, A., 2014. Big data and management. Academy
of Management Journal. 57(2). pp.321-326.
Gray, C. M. and et.al., 2013. Football Fans in Training: the development and
optimization of an intervention delivered through professional sports clubs to help
men lose weight, become more active and adopt healthier eating habits. BMC
public health. 13(1). pp.1.
Hendry. C., 2012. Human resource management. Routledge.
Jenter, D. and Kanaan, F., 2015. CEO turnover and relative performance evaluation.
The Journal of Finance. 70(5). pp.2155-2184.
Kehoe, R .R. and Wright, P. M., 2013. The impact of high-performance human resource
practices on employees’ attitudes and behaviors. Journal of management. 39(2).
pp.366-391.
20
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