Human Resource Management Report: Chocolate Presence and HRM Practices

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within Chocolate Presence, a UK-based company specializing in chocolate-based greetings cards and presents. The report begins by outlining the core functions and importance of HRM, including HR planning, recruitment and selection, performance management, and training and development. It then evaluates potential improvements to the selection process, recommending structured interviews and the formation of a selection committee. The report also includes a detailed person specification for a receptionist role, outlining essential and desirable qualifications, skills, and personal characteristics. Furthermore, it discusses the advantages and disadvantages of current job advertising methods and recommends the most suitable placement for a reception vacancy. The report further explores the benefits of training and development programs and flexible working arrangements. It also examines employee engagement, key approaches to enhancing communication, and the impact of UK employment legislation on HR decision-making. Finally, the report offers a conclusion summarizing the key findings and recommendations.

HUMAN RESOURCE
MANAGEMNT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Explain the purpose of the HR function and its importance to the organization, given its
current problems
and future plans for further growth.............................................................................................1
Evaluate at least two potential improvements.............................................................................4
TASK 2............................................................................................................................................4
Advantage and disadvantage of current methods of advertising jobs..........................................8
Recommendation for the advert for the reception vacancy to be placed and why......................9
TASK 3..........................................................................................................................................10
Benefits of training and development programme to employees and organization...................10
Flexible working arrangemnnst in Microsoft and its benefits to employees and organization. 11
TASK 4 (LO3).................................................................................................................................1
a) Employee Engagement and Importance of employee engagement in the context of
employee relations.......................................................................................................................1
b) Evaluation of key approaches to employees engagement and their roles in improvement in
communication at the workplace.................................................................................................2
c) Key elements of UK Employment legislation and their impact on the Human Resource
decision making...........................................................................................................................2
CONCLUSION................................................................................................................................4
REFRENCES...................................................................................................................................5

INTRODUCTION
Human resource management is the continues process that helps to manage the
employee relationship and also helps to build the individual growth by manage the talent
and workforces. Therefore, HR departments organize the Performance management
programme and Training and development programme to enhance the motivation
among the employees (Kamoche,2019). On other words, it is the practice of hiring,
recruiting and deploying and managing an organization's employees that may helps to
organization for selecting the best candidate in order to provide the best person for the
suitable job ans also helps to achieve the overall organization goal.
The report is based on human resource department of chocolate presence.
based in North Yorkshire, which provides tailor-
made chocolate-based greetings cards and presents across the UK. The report will
cover the human resource departments activities such as purpose and function of HRM,
advantage and disadvantage of different recruitment and selection methods, benefits of
HR practices in the context on both employer and employee and also related to
performance and productivity. Furthermore, report will explain the importance of
employee relation, different laws that helps in order to take better decision. Lastly,
report will describe the application of HRM practices.
TASK 1
Explain the purpose of the HR function and its importance to the organization, given its
current problems
and future plans for further growth.
Human resource management — It is the process of recruiting, hiring and selecting
the best employees in order to achieve the overall objective of the firm (Sheng, and
McDonough, FMR LLC, 2019). Thus, this department includes the different types of
activities such as recruiting, selecting, inducting employees, providing orientation,
imparting training and development, appraising the performance of employees, deciding
compensation and providing benefits, motivating employees, maintaining proper
relations with employees and their trade unions, ensuring employees safety, welfare
and healthy measures in compliance with labour laws of the land.
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There are different types of function and the purpose of HR, and they handle the
different range of works in order to maintain the sustainability and achieving the
objective of the firm.
HR planning — The purpose of human resource department of chocolate presence is
make the proper planning to manage the workforce and manage the talent by using the
different methods to motivate the employees. Therefore, the management team identify
the needs of customer that how many people firm require to achieve the current and
future objective of the firm. Thus, chocolate presence asses the demand of employees
and prepare the job analysis to attract the employees (Edwards, Schnyderand
Fortwengel, 2019). Further, HR team of chocolate presence establishing a plan for
recruiting, hiring, training, appraising, compensating, and organize and motivating
employees. Thus, this plan includes the budget, identify the requirement of capital,
review the budget in order to eliminate the gaps. Therefore, by managing the employee
budget it can help to achieve the overall short and long term objective of the firm.
Recruitment & selection — Recruitment methods is one of the essential and primary
methods of the HR department. Thus, the main purpose of chocolate presence is recruit
the employees externally by using the appropriate selection method which is personality
test and interview to select the employees in order to enhance the productivity of the
firm. Therefore, the test is require the 50 % of marks in both English and maths test.
Thus, when employee passed then they go to next round which is interview. Therefore,
firm also provide the brief information about the company policies and procedures in
order to behave ethically in work environment.
Performance management — The human resource department is responsible for
various aspects of Performance management. Thus, the HR team of chocolate
presence identify the individual performance of the employees that they have ability of
manage the work on time that means identify about how individuals contribute to an
organization's goals (Machlis and Tichnell, 2019). The purpose of HR department is
that they effectively manage the performance by organize the appraisals process and
focuses on aligning your workforce, improving employee performance and
development, building competencies, and enhance the better business results. Thus,
the hr department also provide the medical, retirement and other facilitates to
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employees it can help to firm for motivate the employee and when employees are highly
motivated they help form for meet the future requirements and satisfying the customer.
Training and development — The purpose of human resources department is that
they organize the training and development programme for the staff within an
organization. Therefore, HR team identify that which type of tanning programme fulfil
the needs of employees, and then they conduct training for new hires and existing
employees (Branicki, Steyer,and Sullivan-Taylor, 2019). The human resources
department also works in conjunction with department managers and supervisors to
determine the training needs of employees. They are also responsible for contracts with
training providers and monitoring training budgets.
Importance of HR departments
 It helps to resolve the employees conflicts
 It helps to manage the work place suitability
 It helps to control the budget of business
 it helps to reduce the employee turnover (Collings, Mellahiand Cascio, 2019)
 Improving Employee Satisfaction in order to enhance the productivity
Selection methods.
Selection method Advantages Disadvantage
Personality test — it is
design to identify the
strength and ability of
candidate for the suitable
job on the basis of
personality test and
knowledge.
It helps to provide the best
result to measure the
knowledge ability.
Easy to identify the best
candidate on the basis of
marks (Ferraris,Erhardtand
Bresciani, 2019)).
Enhance the chance of
wrong result as not check
properly
Low cost benefits because
the procedure is time-
consuming as expenses is
increased.
Informal Interview –The
criteria of interview is easy it
is not like forma interview
This process provides the
detail information candidate.
Time consuming
In this method it increases
the level of biases and face
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only interviewer ask general
question and select the
candidate on the basis of all
documents and answers.
This method provide to
many choices because bulk
of candidate apply for the
job.
difficulties in analysing the
data.
Evaluate at least two potential improvements.
There are some recommendation for improvident the section process of chocolate
presence it can help to future expansion it can describe below -
Structured interview — Structured Interview is predetermined interviews activity it is
one in which a particular set of predetermined questions are prepared by the interviewer
in advance. Thus, this method helps chocolate presence to hire and recruit the best
candidate for the suitable job (Marks, 2019).
Advantages
 Make the process easy.
Disadvantages
 Limited assessments as well high tension
Organize selection committee — Chocolate presence can develop the selection
committee the main of this committee is that they only concentrate on election
procedure. In this method there are some professional employees who take the
responsibility of choosing the best candidate for the particular job (Peccei and Van De
Voorde, 2019). Thus, this method helps to chocolate presence to select the best
candidate in order to improve the performance and solving the problem relates to
section procedure.
Advantage
 Helps to choose the best candidate
disadvantages
 Time consuming
TASK 2
Person specification for the role of manager in chocolate presence
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Person specification- person specification is the format which described the
detail information of the attributes required of an employee to do the job to the
required standard in this it includes qualification, experiences requirement,
personal characteristics and attributes etc.
Title of the job Receptionist post
Qualification
required
Essential Desirable Met
1. High school
diploma
certificates.
2. Required IT
skills such as
word
processing.
And also high
knowledge
about how to
use the
internet and
email.
3. Ability of
manage the
multi task and
ides of how to
manage the
administrative
task .
4. Ability of
manage the
customer with
Yse
Yes
YES
Yes
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high Excellent
written and
vocal
communicatio
n
5. High skills in
Microsoft
office
package,
telephone
communicatio
n, listening
etc.
Yes
Need of experience
1-2 years of
experience in same
field.
Should be able to
maintain all basic
office equipments
like fax, postage
machine, copier,
printers etc.
Yes
Yes
Personal
characteristics and
conducting
 The Best Yes
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communicatio
n ability
 Time
management
skill
 Have ability of
answering all
the question
of customer
with
systematic
manner
 Have ability of
prepared the
letter,
maintaining
the
spreadsheet
and word
documents.
 Manage the
office
environment
by ensuring
that the
environment
is neet and
clean
 Maintain the
records of
office in
Yes
Yes
Yes
Yes
Yes
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sufficiently
manner
Advantage and disadvantage of current methods of advertising jobs.
There are some advantage and disadvantage of current methods of advertising jobs
which are described below -
Outside display noticeboard
This is the best method which is external method of advertise the job outside the
firm. In this organization advertise the job outside the main gate of office.
Advantages
 This is the best method of attracts the people it is attracted the fresh candidates
that helps to chocolate presence to still in competitive edge.
 Hire the best candidate outside the business it can help to firm to enhance the
motivation of existing employees (Mackeand Genari, 2019).
 Hire the new employee it can help to firm to hire the new talent outside the
business. it enhances the profitability of the firm because the new employees is
created new things and make innovative products which helps to firm for
obtaining the huge profit in competitive market.
 Hiring the external employee, it provides the opportunity to firm for hire the new
talent because new employee have ability to do things in new and effective way
that creates the profitability of the firm because new employees use their
knowledgable and make attractive product that helps firm to achieve the long
term objective by satisfying the customer.
Disadvantage
 This method is followed by the chocolate presence it is not very successfully
because this method is not meet the organization requirements because the
number of candidate is minimum so the talent of pull is not meet the
requirements of job (Zhuand Warner, 2019).
 Notice board recruitments is the time-consuming compare to all other external
recruitments methods.
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Word of mouth advertising
This method is also best because this method is less costly as compare to other
recruitments methods. In this method, promotion is done by exchanging the information
and data through via person to person. This is the internal recruitment method of job
advertising (Zhuand Warner, 2019).
Advantages
 Chocolate presence used the internal method, so they hire the existing
employees who are familiar with environment of the firm so the cost of training is
less so firm have advantage as to hire internally the cost of recruitment is less.
Disadvantage
 In this method firm have disadvantage as word of mouth advertising have limited
choice so firm cannot able to generate new ideas so it not benefits for the firm
that chocolate presence cannot able to innovate new things because firm avoid
the arrivals of new candidates (Mackeand Genari, 2019).
Recommendation for the advert for the reception vacancy to be placed and why.
There are some recommendations firm can follow to improve the job advertising which
areas follow -
Social media — This is the best platform to advertising the job because this is one of
the best platform which cover all over the world (Marks, 2019). Chocolate presence
must obtain this method in the businesses for giving advertising for their vacant position
of receptionist (Peccei and Van De Voorde, 2019). Thus, according to the research
and serve it analysed that many organizations used these techniques in the businesses
to hire the best candidate. Thus, chocolates presence can give advertising for their post
on receptionist on Facebook, tweeter ad other social websites.
Advantage
 This process of recruitments is provided the less time as compare to other
methods
 This process are provided the benefits as it requires less capital investment
(Machlis and Tichnell, 2019).
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 In this method firm can use the different social media tools such as Facebook,
tweeter, LinkedIn etc.
 By using this method firm will attract better quality candidates mainly youngster
brsue they generally use social media in daily life.
PART 2
TASK 3
Benefits of training and development programme to employees and organization.
The advantage of training and internship are as follows -
Benefits of employees
Gain high knowledge — employees of Microsoft gain high knowledge because firm
invest lot of money on tanning programme so this is the opportunity for the employees
as they attain the training programme and build their skills such as build communication,
leadership quality, time management skills etc (Collings, Mellahiand Cascio, 2019).
Enhance the growth carrier — employee is participated in training programmes to
explore and enhance the level of growth. Thus, Microsoft provides the opportunity to
new employees that they enhance their growth by participating in training and
development programmes.
Perks to gain attraction and motivation — Training programmes provide the high
motivation to the employee because when employee understand their work, and they
mange their work on time it enhances their motivation towards the work. Thus, highly
motivated employees helps to firm for achieving the long term objective. Thus, Microsoft
appraise publicly to employee it also encourages the employees.
Benefits of organization
Enhance the future growth — Microsoft provides the training and internship
programme to the employees as internship is completed employees Microsoft select the
candidate for the job (Kamoche,2019). Thus, the new employee have new ideas, so
they use their mind and helps firm by produce innovate e products. Thus, the demand of
innovative product is high and it helps to meet the requirement of customer.
Enhance the productivity — The training programme gives the opportunity to
Microsoft that they achieve their shot term goals. As interns increase the productivity of
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