Human Resource Management Report: Chocolate Presence - Analysis

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the Chocolate Presence organization, situated in Yorkshire. The report is structured around four key tasks. Task 1 explores the functions and purpose of HR, including compensation, performance appraisals, recruitment, and training, along with an examination of the strengths and weaknesses of the selection process. Task 2 focuses on individual specifications for a receptionist position, including job descriptions and the merits and demerits of advertising. Task 3 delves into training and learning initiatives at Microsoft, benefits offered to employees, and the working environment. Task 4 evaluates employee engagement strategies and examines how HR decisions influence recruitment, training, and reward systems within the context of UK employee legislation. The report offers insights into improving selection processes, individual specifications, and the impact of HR policies on organizational success.

Human Resource
Management

Table of Contents
INTRODUCTION ..........................................................................................................................2
TASK 1............................................................................................................................................3
Functions and purpose of HR of the organisation .................................................................3
Weakness and Strength of the selection process ...................................................................4
Improvement in Chocolate Presence for enhancing the Session process ..............................6
TASK 2............................................................................................................................................6
Individual Specification..........................................................................................................6
Merits and demerits of advertisement ...................................................................................8
TASK 3............................................................................................................................................9
Training and Learning in Microsoft ......................................................................................9
Benefits and offering to employees and employers in Microsoft ........................................10
Working environment of Microsoft .....................................................................................10
TASK 4..........................................................................................................................................11
Evaluate the effective Employees Engagement ..................................................................11
HR decisions which influence recruitment, training and reward system in the organisation as
per the UK employee legislative..........................................................................................12
CONCLUSION ............................................................................................................................13
REFERENCES .............................................................................................................................14

INTRODUCTION
Human Resource (HR) is the department which is having responsibility of all the staffs in
the organisation. Hence it includes recruitment, selection and training programs for the
development of the employees (Noe Hollenbeck And et. al., 2017). HR set policies and
procedures for improving the betterment of organisation. More over roles and responsibilities of
employees and employers of company is been set by HR, the main objective is to provide
training sessions, to make performance appraisal and more over implementing the rewards
system for encouraging the employees. Hence HR play major role in every organisation. In this
report Chocolate Presence organisation which is been situated in Yorkshire, which is dealing in
greeting cards and providing different innovated products to attract the customer. In this report
there are four task which is been discussed like training and selection and its advantages to the
company.
TASK 1
Human resource management set certain roles and responsibilities for the employees
working in the organisation and hence it plays important role in the company as well as in big
firms and industry. Goals and objectives are need to be set by the HR in effective manner.
Functions and purpose of HR of the organisation
The major department functions of HRM which is been discussed in such manner which
are as follow:-
Compensation: The employees of organisation need to work in effective manner then
only employers of business will contribute their part for development (DeCenzo Robbins and et.
Al 2016). Payment is huge concern for workers but incentives and compensation which motivate
employees for betterment work process. The act which is been set by government that is Fair
Labour Price for providing minimum wages to employees, Chocolate Presence company should
also work on this matter for improving growth of business in an effective manner. For increasing

the growth of organisation employees should be encouraged through compensation and
incentives for extra effort of time and energy for the growth of business, so the company should
be paid to its employees. Training and development work which need to be done in effective
manner for that organisation growth need to be work in appropriate way.
Performance Appraisals: Another important part of organisation development is
performance growth opportunity that need to be worked down in appropriate way (Sparrow
Brewster and et. Al, 2016). Major role of the Chocolate Presence company HR is assign the
work and after that making the appraisal report. This will help the employees as well as
employers in an effective manner. The company management should focus on the employees
growth so for that employers development will also be grow. Through performance appraisal
skilled employees can be motivate and will able to achieve the progress in the company. More
through appraisal workers will take part in qualitative development. Hence it can be stated that
appraisals will affect the growth of the business.
Recruitment and Training: Training which are the important element for growth of the
industry more over human resource management need to focus in training and recruitment
programmes to enhance the skill of the worker. Human resource management make certain
sessions and programs for the improvement of the workers. Some task which need to be assigned
to employees in such way that aid to the development of skilled labour or worker which are
being working in organisation. In context to Chocolate Presence the company should improve
this part in their organisation to enhance employment opportunity. Training session which aid to
the growth of business. Selection process which makes a plan of process which is necessary for
the upliftment of industry. Company objective which need to be carried out in every organisation
which will aid for more plan action.
As per the work process the company is working very hard for the growth of business
more over it will help to achieve more skilled employees. Company progress depends upon
employees work which need to grow more work. The company major part is played by the HR of
company. Organisation which to implement certain polices and objective to overcome issues and
uncertainty which is occurred in the business
Weakness and Strength of the selection process
Selection is a way of picking the right candidate according to job role and capabilities of
individual, it is a process of filling the job vacancy in effective way (Alfes and et. al., 2013).

Every company uses this technique for improvement of business. Selection help to identify the
right person with good qualification at a correct job profile. Some of the types of the selection
process are been concluded below:-
Aptitude Test or written Test: The Test which is been determine a potential ability which
succeed to attain task with appropriate knowledge and training. These test which help the
individual to attain more practical as well as theoretical task. Through aptitude test individual
decision making power can be analysed hence it aid to enhance skill which will help to grow
more. In context to chocolate presence this company is making certain strategies regarding to
this work so more over test through written test employees knowledge can be examined in
appropriate manner. The selection process which company is making is making is that aptitude
test which skilled employees can be selected so that more innovation work can be come out.
Strength and Weakness: There are certain advantages and also disadvantages to the
company, so if strength about this test is that knowledgeable person can recognised by the HR
management and innovation output can be expected from the skilled employees. The demerits of
this test is that sometimes less employees is been selected through this process and hence due to
less employees is been selected in the process which will create issues in the management. More
over company like Chocolate Presence which may involve this test in selection process.
Direct Interview: Another important part selection process is that company should also
can apply this process for taking the employees into the organisation. This is process which
candidate directly connect the company for vacancy so it will make the individual to approach by
own. This process of selection which is used by many company for making less investment in
appropriate way. The direct interview aid to improve confident inside the individual. Hence
Chocolate Presence which is making this selection process for development of business. Goals
and objectives which are been set by the HR but section process that need work in effective
manner.
Strength and Weakness: There are some of weakness and strength of this selection
process so the company is need to work for the development of the business. Through direct
interview more networking can be made effectively and more of less weakness of this work is
that company cant approach skilled employees through this process direct interview which may
create conflicts among the many management departments.

Improvement in Chocolate Presence for enhancing the Selection process
Company which need to improve some of these points which has been discussed in above
statements. The selection process which need to be implemented in effective way so the selection
process that this company can use is that direct interview process which will help organisation in
such appropriate manner. The major part of the business development that HR need to focus on
the development, human resource management which is working in effective way, more over
through these test it will improve standard of employees jobs. Roles and responsibilities are been
set by HR which need to find out skilled individual in appropriate manner.
TASK 2
Individual Specification
It is described as the personal attributes and capabilities of individual employee working
for organisation (López-Nicolás and Meroño-Cerdán 2011). It also provide the brief information
about employees qualification, skills , knowledge and experiences in past company. This is
similar to job specification but it define more about the persons talent. The recruitment of any
company is done on the basis of personal attributes and skills required for job. For chocolates
presence, HR is taking interview for receptionist post in the organisation which is mentioned
below.
Person Specification
Position : Receptionist
Area : Assistant Administrator officer
Important : This shows the requirement need :
Particulars Essentials Desirable
Experience and Qualification Candidates must be graduated
from any recognised
university and should have
working experiences.
Candidate must have at least 2
years of experience in same
field and should be passionate
about work.
Skill and abilities Individual must have proper
communication skills and
Employee must be hard work
and require to positive about

should be attractive in
presence.
work.
Job description
It is a written document which provide brief information about job duties and
responsibilities regarding his roles in an organisation. The skills and talent is clearly mentioned
in job description for candidates for effective process. The company HR provide the job
description for the interested candidates to fulfil the requirement of company. By the help of job
description company will choose the best candidates which have skills to perform the task in
effective manner.
Job description
Job title Receptionist
Department Assistant Administrator officer
Main purpose  To assist with international clients and should be fluent in many
communication to deal with them in best possible way.
 It is the responsibility to provide authentic information to the clients
and visitors.
 Should have positive attitudes to handle different visitors and clients.
Key Task  To work hard with team and attain the calls in efficient way.
 There should be always a greeting attitude towards client any time
whether the mood is good or not.
 Should be focused every time and coordinate with their superior
when needed.
 Couriers and package of client should be attain properly and provide
convince to the visitors.
Key Objectives  Be trustful with the job which is assign to individual in best possible
way.
 Employee must be passionate and should complete working hours on

daily basis.
Responsible for
staff
 Managing the meeting on the regular basis whenever it is required.
 Look after the food services of employees.
 Act as guide tour when there is visit form outside the company.
Reporting to Mr. Kallang Davy (Human Resource Manger )
Mobile No: 967832108
As per the given detail it has been observed that chocolate presence HR department must
work in effective manner because recruitment and hiring are costly process which will direct
impact the company budget.
Merits and demerits of advertisement
Advertisement is way of communicating with the people in such way that has to be done
to make the company task and vacancies. There are two main advertisements that is internal and
external. The internal ads are done within the company promotions activities and external ads are
done to attract the people outside to join the organisation and be part of business. Hence these
both have some advantages and disadvantages some of them are been discussed below:-
Advantages as well as disadvantages which are follow:
 In the external environment company can promote the work in limited area but which
will cost high.
 In internal environment which includes promoter and companies within them only this
ads will circulates, more over the major part of the business that have to be completed
with in the time duration.
 Another problem related to both external and internal environment is that some times
company gets befits but it cost high for the particular small and big ads which will help
the company to grow but it will affect negative image some time.
The Advertisement that Microsoft HR should use is that social media, from which more
youth is attracted in such way that work is done appropriate manner and it will increase the
employees growth in organisation.

TASK 3
Microsoft company is a multinational organisation which is working hard for the growth
of the business. In this company there are young employees who all are working in the business
in an effective manner (Marchington and et. al., 2016). The opportunity and rewards of business
depends on the employees work. The industry in the which this working is used for the
development of IT sector and software development. Its vision of company is “To create a new
things around a world and to change it”. In this company reward system is there for growth
opportunities for enhancing the employee.
Training and Learning in Microsoft
Employees training skill which needs to take a form of various skilled employees. Some
types of training which can be online and off line training, also can be ongoing job training.
Some of the models which need to be elaborated in detailed, hence the major part of the business
development depends on the performance of the worker in the company. The goals and
objectives can only be achieved by good training program that will improve the relation between
employees and employers in a appropriate manner.
Video training methods: This is a best method through which training is been given to
the worker because company can make an effective growth plan. The goal is need to be there in
an effective manner (Messersmith, J. G. and et. al., 2011). It can be effective learning which
need to be done in affect the business. The methods which aid to the growth in appropriate
manner. The training and learning process which has to be done by all the company. In context
to Microsoft the company is doing the training as well as learning which can be done at the at an
important growth. More over the goals are company major part is to make the effective
communication skill in appropriate manner.
So from the above point of time it can be done a such way that Human resource
management need to estimate the work in such way that can be distributed so that employees can
work in appraisal way. The goal of the company is need to focused so that employees can make
their important task by own.
Benefits and offering to employees and employers in Microsoft
Development Sessions : Microsoft is the number one company around the work which
need to work such way that has to be done at the proper manner (Renwick Redman and Maguire

2013)The company is taking different step to attain the growth planning strategies which aid to
achieve the business plan. The major part of the business which deals with the point of gaining
the things in appropriate manner. The employees and employers of the company which need to
make certain strategies to evaluate the things in appropriate way. The company should promote
the activity sessions which aid to the progress of the business in an effectively way. The major
part of the business should involve training sessions which upload the growth of the
organisation.
Additional benefits which the company provide to its employees which are as follow:-
 Support to family members, some insurance policies which are been done in appropriate
way. More over the work process employees in the company they are been given an
appropriate manner environment which will help to work in a proper manner.
 Education fees concessions given to the employee’s children so that they can be educated
well and which will be a chance to connected with organisation in longer duration.
 Medical health care facility which employees are treated well in the organisation which
takes to the growth of the business. Hence the major part of company which make their
employees fit and healthy so that they can work in good environment. Working environment of Microsoft, the company is international organisation which
carries the growth of the employees and employers by effective working atmosphere of
the business. The goal of the company is to achieve targets through skilled employees.
Some acts are being made by the government which affect company position.
Opportunities Policy to Both employees: For every company both male and female is
need to be treated equally and more over both employees rules and regulations are been set for
the development of the business (Rubery and Urwin 2011) Policies which are been set which
make an effective planning for good opportunities. In context to Microsoft the policies which are
made by the human resource of the company which is making certain objectives for both the
employees of the organisation the payment method which the company uses for growth. Chances
which are created to design the work in effective manner.
The Equal Pay 1970 Act: Another plan of act which was made by government is the
payment method which need to implemented for development of the business. Payments method
that should be treated in appropriate goal of business. In 1970 this act was done proper manner ,
the organisation which is important source of selecting work. In Microsoft company this act is

been set by the company in this manner that they can be connected with organisation in long
term purpose.
Motivation of employees at Microsoft
The company human resource management which need to assign the work which as a
proper planning for the development (Schermerhorn and et. al., 2014). The company is need to
make some strategies which can be associated in a appropriate way. Motivation is the essential
part through which the company is working in appropriate manner. There are many motivation
theory which is been taken by the human management resource group which aid to make the
employees encourage and work in better way. In context to the Microsoft, the company HR is
using the Maslaw theory of motivation which make employees to work in such way that can be
in discipline manner and hard-working approach so that all workers in business can be done
effective way.
TASK 4
Microsoft is working hard for the employees so that they all can be satisfied with
atmosphere and more over they are the important to company because from employees only
effective planning is been done. The major part of the business that made the growing
opportunities for the better planning of success in work place.
Evaluate the effective Employees Engagement
Employees engagement which is essential part of business which are to be considered in
planning for growth opportunities (Sheehan2014). Objective which are been set by the company
for the growth and even implemented in effective way. The major focus is that which are as
follow:-
Effective Communication: For effective planning for growth which need to be situated in
appropriate way. Communication that has a performance of the business which need to be done
through strong network process and communication with top and middle level management that
should be strong and effective. Then only the company can work in such way that which will be
able to gain the profit of business. In Microsoft the company is gaining the work hard for the
work process through effective communication development.
Truth and Faithfulnesses: For every company employee should be faithful towards the
work and guidelines that is been made by HR of the business. In many ways the major part of the

business that are be done such way that work is allotted in best way. Faithfulness’s of employees
is being judge by top management, in Microsoft company is using this tool and techniques to
make people more opportunity in organisation. As it is big firm there is many conflicts among
employees and employers but trust exist there between them when decisions are being made that
have to be in behave of each employees.
So in context to the Human resource management, company is going to conduct the work in such
way that the process which can be acceptable by staff member and employers in effective way.
So the company should make relations in which work is to be done in best way.
Key approaches from which communication can improved in organisation
Approaches and planning process which need implemented for the growth of business
development and hence the work process which has to finished at time and more over goals,
objective of company that need to be completed in effective manner within short period of time.
Performance appraisals that is the important approach which has to be accomplished by
the company, effective planning for grow which is need to associated by future attraction which
has the important parameters which reach destination. Another approaches the employee’s
involvement, Human resource team which need to involve this tool which hence in improvement
of worker and make them sincere towards their roles and responsibilities.
So Microsoft which is working hard for development of employers and employers and
through which certain parameters are be made from HR managers of company which will lead
the growth of business. So these two approaches that can be implemented by the company in
such way that the work is done appropriate way.
HR decisions which influence recruitment, training and reward system in the organisation as per
the UK employee legislative
As a human resource the company need to train employees in best way that will help to
attain the work in best way. Under the UK employee’s legislative employees are the important
elements in the organisation so company growth is need to work in progress that is in recruitment
as well as reward system that need to be work in the business growth. Company need to focus on
reward system which is been made within organisation to promote the work force (Sparrow
Brewster and Chung 2016).