An Analysis of HRM Issues in the Hospitality Industry Report

This report provides a comprehensive analysis of Human Resource Management (HRM) issues within the hospitality industry, specifically using the Melia Hotel as a case study. It begins by identifying the factors that influence the recruitment process, differentiating between external and internal factors. The report then evaluates the impact of diversity, stress management, and absenteeism on organizational performance, emphasizing the importance of addressing these issues to enhance productivity and employee well-being. Furthermore, it highlights the significance of person specifications and job descriptions in the recruitment process, detailing how they contribute to attracting and selecting qualified candidates. The report also conceptualizes the process of performance management within the hospitality industry, outlining key stages such as planning, developing, monitoring, and rating. Finally, it examines various situations applicable to HRM, including conflicts and changes in leadership, and emphasizes the role of HRM in resolving issues and adapting to organizational changes. The report concludes by summarizing the key findings and reinforcing the importance of effective HRM practices for the success of hospitality businesses.

Issues in Human
Resource Management

Table of Content
 Introduction
 Factors that influence of recruitment process
 Evaluate hotel industry, impact of the diversity, stress management and absenteeism on organisational
performance
 Evaluate the importance of person specifications and job descriptions
 Conceptualise the process of Performance Management within the hospitality industry
 Present information and communicate effectively in a wide range of situations applicable to Human
Resource Management
 Conclusion
 References

Introduction
Human resource management is the strategic approach to the effective
management of people within an organisation so that they assist
business in gaining competitive advantages. It will help in
developing and designing maximising employees performance in
service of employer's strategic objectives.

Factors that influence of recruitment
process
There are mainly two factors which directly influence recruitment
process within an organisation that are described as follows:
 External factors
 Internal factors

Contd..
External factors – The external factors which can not controlled and
operated by government. Such as supply and demand, labour
market, image of firm, legal environment and unemployment rate.
Such factors does not managed by Melia hotel where all the
elements are operated by government or any external forces.

Contd..
Internal factors – It is that factor which are directly managed and
controlled by an organisation in better manner. There are certain
internal factors which directly affect on Melia hotel operations and
functions. It includes recruitment policy, size of an organisation,
human resource planning and growth and expansion.

Evaluate hotel industry, impact of the diversity, stress
management and absenteeism on organisational
performance
Impact of diversity – It can be seen that diversity in culture are
directly impact on business operations and its employees. The
impact of cultural diversity in the Melia hotel is to enhancing
tendency of organisational personnel indulge in interpersonal
disputes or conflicts among workers.

Contd..
Stress management – In Melia hotel, manager are try to reduce their
employees stress which directly impact on their productivity. This is
required for them is to conduct various programmes which help
them in decreasing stress level such as motivation sessions, yoga
and get enough sleep and many more.

Contd..
Absenteeism on organisation performance – Absenteeism is an
employee's intentional and habitual absence from work. At the time,
when employers measure staff members are taking leave so much so
this will directly impact on their image and organisational
performance.

Evaluate the importance of person
specifications and job descriptions
Job description - A job description is a written statement which
evaluate a job that include a group of separate organisational
function. It includes purpose, roles, responsibilities, duties, work
scope and working condition. It is an important method through
which candidate can gain attention in the eye of Melia hotel
manager. With the help of this, hotel manager can easily analyse
their qualifications and offer them best suitable position in an
organisation.

Contd..
Person specification – the person specification is a description of
qualification, skills, knowledge and abilities which a candidate must
be possess in order to perform their job duties. It should be derived
from job description and create foundation for recruitment
procedure. It is enables the employer to profile the ideal person to
fill the job role.

Conceptualise the process of Performance Management
within the hospitality industry
Performance management is the set of various activities which ensure
about goals are met in effective and efficient manner. It will help in
focus on performance of an organisation, a department, an
employees and procedure in place to maintain and manage specific
tasks or work. Performance management is a shred understanding
and evaluating about how an individual contribute towards and
organisation's goals and targets.