Human Resource Management Report: Chocolate Presence and Microsoft

This report provides a comprehensive analysis of human resource management (HRM) practices, focusing on two companies: Chocolate Presence and Microsoft. It begins by outlining the purpose and importance of HR functions, including recruitment, training, and employee relations, within the context of Chocolate Presence's rapid growth. The report then delves into the strengths and weaknesses of Chocolate Presence's selection methods, specifically the assessment and interview processes, and suggests potential improvements, such as aptitude tests and structured interviews. The report also includes a job specification for a receptionist role. Furthermore, it examines the advantages and disadvantages of internal job advertising. The report then transitions to Microsoft, exploring graduate training schemes, flexible working arrangements, and motivational theories. It also discusses employee engagement strategies and concludes with a summary of key findings and recommendations.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
a)Purpose of HR function and its importance in the organisation -............................................4
b)Strength and Weakness of the selection method used by organisation -.................................5
c)Potential improvement made by chocolate presence to enhance its selection process ..........7
TASK2.............................................................................................................................................8
B)Advantages and disadvantages of current advertising jobs in the organisation ...................10
c)Recommend the job advertising for the receptionist vacancy to be placed...........................11
TASK3...........................................................................................................................................11
Microsoft offer graduate training schemes and internships and benefits to both organization
and employees of schemes........................................................................................................12
Flexible working arrangements for staff and benefits of offering these to both Microsoft and
its employees.............................................................................................................................12
Microsoft is generally flexible with work hours or arrangements, however needs to include
remote opportunities as an accepted part of the culture............................................................13
Motivational theory for the support of the employees..............................................................14
How the Microsoft company motivates the employees............................................................15
Task 4 ............................................................................................................................................16
a) Meaning Of Employee Engagement and its effective relations in Microsoft - ....................16
The key approaches to engaging workers.................................................................................17
CONCLUSION .............................................................................................................................17
REFERENCE ................................................................................................................................19

INTRODUCTION
Human resource management is a term which refers to the process of developing
employees and hiring them from which they become more important for the organisation. It
includes the recruiting, selecting, inducting the employees. It provides training and
development of the employees. Chocolate presence is fastest growing company that provides
chocolate based greeting cards across the world. Its packaging and distribution team is
performing very well in market.
Microsoft corporation is a public traded organisation which is commonly known for their
producing and sale of their windows operating system. There are so many software
programmes such as Microsoft programmes, outlooks and internet explorer. This report will
study on the purpose, importance and functions of the HR in the organisation. It also shows the
strength and weakness of the selection method and potential improvements to enhance the
selection process. It highlighted the person's specification for job role and advantages and
disadvantages of the advertising in job in the organisation. It offers the graduate scheme's
training and internship for the benefit of the organisation and its employees. It also shows the
flexible working environment for employees and motivational theory for the support and
benefit of the employee. It shows the detailed about the employee engagement and key
approaches of the employees in the organisation.
TASK 1
a) Purpose of HR function and its importance in the organisation -
Human Resource is described for both the people working in the company and organisation
and department responsible for managing the resources of the company. HR management helps
the company to gain a competitive advantage. Chocolate Presence company is rapidly expanding
its organisation and they are based on highly unemployed area, so the role of HR is important in
terms of following purpose -
1. Recruitment and Selection: Recruitment is a process of seeing capabilities, potential
and qualified candidates to attain a particular task. HR officer of the Chocolate presence
company recruit or select such candidates which they feel that candidates complete a
particular task and achieve company goal (Albrecht. and et.al., 2015). A proper
assessment test is organised to check the learning and knowledge of candidates and then a
proper procedure of recruitment is done. The main purpose of recruitment is to give

chance to deserving candidates to perform wells and show their skills and capabilities in
the organisation.
2. Orientation and Training & Development: Chocolate presence company provide a
proper orientation to the candidates so that they can easily adjust in the work environment
and work assign to them. Training session is given to them to understand the company
workings and the targets which they have to fulfil in the organisation. The purpose of the
company is to give proper training so that they take their own decision in case when
seniors are not there to guide them.
3. Maintaining Good working condition and reward: It is the responsibility of the HR
officer to provide a good working condition to the employees and motivate them, so that
employees itself feel comfortable and work to beat the given targets. Company provides
various welfare benefits to the employees to motivate them to work and expected them to
maintain honestly in the company important matters. The purpose is to motivate
employees to achieve new height in the company and also give example to other
employees to work hard and achieve success (Larsen, 2017).
4. Managing Employee Relation and performance: Chocolate presence company
organise activities or day out plan for employees so that they feel comfortable with each
other and understand them well. As task completed with good team and good team only
establishes if they all are comfortable with each other views, thoughts and ideas. The
purpose of the company is to make unity in the company important decision so that each
team member support each other when the work load and targets are given.
Importance of HR Function in the Organisation ~
 One of the major problem faced by company is that there are number of administration
and production vacancy. Through HR function of recruitment company can resolve this
issue quickly. HR officer of Chocolate Presence company appoints a strategic
management department to minutely examine employee and their work and help them in
such cases when there are no senior officer or leaders.
 Most of the candidates have complained about fairness of test. This is another major issue
in the firm that can be resolved by applying effective selection practices so that fair
decision can be taken by Chocolate presence. The major importance is that the skilled

and educated employees has given a proper place in the company work and also
opportunities of increment has increased to motivate employees.
 Chocolate Presence company raise the appraisal to the employees who perform well in
their work and achieve their targets before time.
b) Strength and Weakness of the selection method used by organisation -
Chocolate Presence company uses 2 methods to choose an appropriate candidate:
Assessment Method: As company is based on unemployed area, so a lot of applications are
received by the candidates for various post, to decide or select the proper candidate for proper
post, company choose the assessment method to test the capability and knowledge of the
candidate by appearing in the exams and the test include the section of Maths and English and
also have to achieve above 50% marks (Powell and et.al., 2017).
Strength Weakness
By this way company can understand
abilities, knowledge and understanding
power of the candidates that if any work
assigns to them how they fulfil it, what are
the criteria they implement on it also it
reflects their time management because a
proper time is allocated to everyone and
they all have to finish in a given time.
The capabilities of the candidate are
judged by the exam as if the person is
more capable and skilled but still can't
crack the exam, is not selected which
result in a big question on their
knowledge as every person is not
efficient enough to clear the exam but
still some jobs are based on their
experience as well (Binyamin. and
Carmeli, 2017).
Interview Method: This method is used to find out the overall suitability of candidates in the
job. It also gives opportunity to the HR managers of the Chocolate Presence company to provide
some information or working operation to the candidate. It has following aspect -
Strength Weakness
Through this method firm can understand
the complete structure of the candidate
profile such as family background, future
Sometimes the level of interview are
so high which candidates can't handle.
The candidates can't answer the

plans and also their interest in the job and
how they fulfil the targets because the
candidate are cross examined in the
interview and various questions are asked
which reflect the knowledge of that
candidate and also examine the potential of
working in the company(Powell and et.al.,
2017).
question raised by HR officer because
it intentionally asks such question to
check the capability of the candidate
and for that sometimes it results in
rejection of person which results in
facing depression or insulting for not
clearing the interview

c)Potential improvement made by chocolate presence to enhance its selection process
Chocolate Presence company has to improve their selection process criteria experiencing
the current problem arises in the company which are listed in following manner -
Applying Aptitude Test Method:
 Before asking the candidate to appear in assessment exams, review their needs and
position in the previous company (D'Souza. and Gurin, 2016). Check their performance
report and stamina to work in the organisation and the criteria which they used to achieve
the targets of the company.
 By this way firm can get to know actual capability, skills of person. This would support
in selecting the best candidate in organisation.
 Company can change the criteria of analysing the deserving candidate as most of the
talented people can't clear the exam but they are hard working so person who can't clear
exams also given another opportunity to prove them and grab the chance to work with the
Chocolate Presence company.
Selection and interview Test:
 Question should be asked according to their educational background and if in case of
unemployed person then the knowledge of work which they are having relevant to the
work department (Larsen, 2017).
 Interview is based on structural bases as interviewer should ask straight questions and
also present some situation as if this happens in the company how will you solve it or
face it to balance the reputation of the Chocolate presence company.
 As the candidates are unemployed so the person who is taking interview should be highly
educated and experienced so that it can relevant information of the company working to
the candidate and expose all the factors which the company is facing so that if the
candidate are willing to join the company they are familiar with all the aspects of the
company and their working structure.
TASK2
A)

Persons specification
Company name: Chocolate presence
Job post: Receptionist

Criteria Essential Desirable
Qualifications
Bachelors’ degree in business.
Masters’ degree in business or human resource management or
related field.
E
E
Skills/competencies
Strong communication skills.
Confident in inter personnel interaction.
Capability to lead or understand the constant change in
environment.
Focus on customers.
Attention to every detail & high level of accuracy.
Highly developed teamwork skills.
Strong command on computer (Sivasubramanian. 2016).
Fluent in any particular (English) language.
E
E
E
E
E
D
D
Overview of Job requirements
Development of overall answering or referring inquiries.
Analyse the direct visitors and properly guide them.
Maintaining security and greeting the visitors.
Listening to the customers properly manage them.
Speak clearly and friendly way over face to face or on a phone
call.
E
E
E
D
Experience
Required
Minimum 2 years experience required.
Experience of managing and supervising a professional staff.
E
D
Key accountabilities
Identify the research and resolves the issues of the customers.

Creative minded.
Always target drive.
Self motivated and actualisation.
Ambitious about work.
Flexible in every situation.
E
E
E
E
D
B) Advantages and disadvantages of current advertising jobs in the organisation
Advantages of internally advertising in organisation:
Less time consuming:- The advantage of the internal advertising is that it consume less
time because when all the process is continued internally than there is no waste of time to take
interviews or make paper work. They have already all the details about that employees and
already familiar with them (Mone and London, 2018).
Less costly:- Internally advertising is less costly than the outside advertising it just a
work of click of buttons and send mails to others in chocolate presence. From internal
advertising it takes less payment compare to others because it can easily aware the employees
about the vacant job and organisation top level management find out the suitable person in the
company for the vacant job. It doesn't require any type of paper cost or anything else.
Disadvantages of internally advertising in organisation:-
It creates conflict among colleagues:- Open up a role for the employees in the chocolate
presences give a negative impact on their moral. If any of employee already apply for someone
than other staff who apply for the vacant position, feel like organisation simply paying them lip
service and not recognize their hard work which decrease the morale and confidence of that
person. It is a minor issue but sometimes it increases the risk probability and reduce the
employee engagement which ultimately affect the bottom line. From internal advertising in the
organisation it creates so many conflicts because sometimes it’s difficult to choose the person
who is suitable for the job that it creates conflicts in the organisation.
Fails to attract new talent:-The disadvantages of internal advertising is that it fails to
reach the new and fresh talent which is really applicable and accurate for the vacant position
from this it only higher those who are already working with them and which is not ready to so
this job. From internal advertising it only recruits which are already working with them and

knows everything about them but it’s important to hire fresh talents because it is so much
beneficial for the organisation. It gives new and innovative ideas for achieving the success.
(Treetipbut. and Aloni, 2018).
Advantages of advertising on the noticeboard outside the entrance:-
Visual:- Its easy way of advertising outside the main entrance of the chocolate presence
because it can easily attract people and get attention of the audience. It can easily visual to the
audience and easily market the advertising. It also aware the audience about advertise on the
noticeboard outside the entrance. It’s important to have visibility of the advertising on the
noticeboard because it increases the presence of the advertising on the notice board.
External inreachment:- From the outside noticeboard advertisement it reaches to
external audience which can easily find out the requirements of the chocolate presence and that
the external candidates who are applicable and suitable for the job can easily reach it. It’s
important to choose the applicable and right person for the job.
Disadvantages of advertising on the noticeboard outside the entrance:-
Easily neglect:- Noticeboard advertising outside the entrance is not so much effectively
because it doesn't attract the audience easily. Not everyone notices or read the noticeboard or it
takes so much time to put the notice on the noticeboard and easily neglect by everyone.
(Treetipbut. and Aloni, 2018)
Reader curiosity:- From the external noticeboard advertising on the outside of the
entrance it depends upon the curiosity of the reader because not everyone get easily attracted
because its depend upon the reader curiosity to read the matter on the noticeboard. It becomes
untidy and irrelevant as the time passes from which not everyone is interest to read it out.
c)Recommend the job advertising for the receptionist vacancy to be placed
Chocolate presence is an expanding firm which provide chocolates, greetings based on
chocolate and the organisation manufacture the chocolates and comprises it to the production,
finance, packaging and distribution team. It creates innovation in the flavour of the chocolates
and making different designs of the chocolate. It mange the selling and production of the
chocolates.
RECEPTIONIST
The nominee of this position have to run an engaged reception along with handling the
customers and wholesalers of the organisation. While holding and giving the satisfaction to

external and internal customers.
Eligibility criteria:
Candidate should be 20-25 years of age.
Minimum qualifications:
 Bachelor’s degree in business.
 Experience of 2-3 years
 Fluent in communication skills and inter personnel skills.
 Must possess a polite and pleasant behaviour while being dedicated to the job.
If you feel you are perfectly suitable and fit for this position than, please share your details and
curriculum vitae along with the recent passport size photograph and all the contact details
within the 5 days of advertisement. Kindly share the position in the subject line and e-mail your
application to [e-mail]
chocolate presence (Pvt) limited
5th floor east, 53-64 chancery building,
London WC2A 1QS, United Kingdom
This job advertisement of receptionist is posted on the social media and newspaper where the
candidates can easily reach and apply for the position. It is a way to find out the suitable
candidate for the vacant position of the organisation. From the advertising on the social media
and newspaper its easy to find out the receptionist. (Mone and London, 2018).
TASK3