BTEC Level 5 Human Resource Development in Service Industries

This report examines human resource development within service industries, emphasizing the importance of training and development programs. It highlights the role of these programs in fostering innovation, enhancing employee skills, and aligning workforce capabilities with organizational goals. Various training methods, including case studies, computer-based training, and coaching, are discussed, illustrating their application in developing employee competence and professionalism. The report references academic sources to support its analysis of HRM functions and their contribution to achieving business objectives, particularly within the context of Hilton hotel case study.

Human resource development
Task 4

4.1 Training and development
Training and development is an essential and supportive function
It is an important and supportive activity in the organisation
Training and development is a systemic process of educational activities
It provides a large numbers of skills and ability to employees

Need and role of training and
development
It bring an innovative and creative idea and suggestion within workforce
There is a direct link between induction programs and training
It gives the right direction to employees

Types of training methods
 Essential roles of training and development program in the
business enterprise which offers wide variety of services to
all the employees.
 The assistance of using several functions of HRM helps all
the employees can develop their own competent.
 It brings professionalism and quality of performance at
workplace which aid in attaining overall predefined goal of
business.
 There are various methods and types of training and
development which can adopted by Hilton hotel

Case study
It is an innovative and creative method that helps to
bring internal ability
Case studies of industry experts
Trainees provided with different helping resources
Employees have opportunity to perform various roles
and responsibility

Computer base training
Program are designed by using innovative technology
Uses of CBT includes instruction in computer
hardware, software and operational equipment.
It helps to reduce training cost while improving the
effectiveness of the training.

Coaching
Effective method of training under which all trainees
are gathered at a single place.
Trainee will learn new skills and knowledge by verbal
method
Training is a program organised by the organisation to
develop knowledge and skills

REFERENCES
Storey, J., 2014. New Perspectives on Human Resource Management (Routledge Revivals). Routledge.
Hopkinson, C., 2014. Personal and professional development. Becoming a Nurse: A Textbook for Professional
Practice. pp.383.
Calderhead, J., 2012. The contribution of research on teachers' thinking to the professional development of teachers.
Research on teacher thinking: understanding professional development. London. pp.11-18.
Zepeda, S.J., 2012. Professional development: What works. Eye on education.
Buxton, E.C., Burns, E.C. and De Muth, J.E., 2012. Professional development webinars for pharmacists. American
journal of pharmaceutical education. 76(8 ). p.155.

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