Academique: BSBHRM501 Managing Human Resource Services Assignment

This assignment addresses the key aspects of managing human resource services, starting with the systems used to gather and store HR information, including payroll, onboarding, and performance management. It then explores survey and feedback mechanisms to gauge client satisfaction within a case study restaurant, Art & Pasta, and how these can drive improvements in service delivery. The assignment also covers the importance of gaining approval for service changes and stakeholder support. Ethical considerations are a major focus, defining ethics and values, and how to ensure personal behavior aligns with organizational standards. It delves into establishing and implementing codes of conduct, incorporating them into HR policies, and emphasizes confidentiality requirements. Finally, it discusses dealing with unethical behavior and ensuring all HR personnel understand ethical obligations. The assignment references various sources to support the arguments and findings.

Running head: MANAGING HUMAN RESOURCE SERVICES
Managing human resource services
Name of student
Name of University
Author note

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MANAGING HUMAN RESOURCE SERVICES
Q1.
a. What types of systems are used to gather and store the information needed to
provide Human Resource Management services?
The systems used for providing the Human resource management services include
managing payroll, on boarding, administration systems, performance management systems
and HR planning systems. These kinds of systems are also associated with the collection and
storage of information and data related to the candidates to be recruited and selected within
the workplace. The stored data and information could be further used for the purpose of
performance appraisal, performance monitoring and management of learning opportunities
for the employees (Mello 2014).
b. Research and name a software program that can assist in the delivery of human
resources services
Sage HRMS is an effective software program that can allow for delivering the human
resources services effectively.
Q2.
a. Briefly describe what is meant by “survey and feedback”
The survey is the process that has been targeted at the respondents to acquire their
responses and feedbacks regarding a certain product or service delivered by a company. The
feedbacks represent the responses acquired on the basis of surveys that are targeted to the
customers, service users, etc. Based on the feedbacks presented in the survey process, the
organisation could make necessary changes and ensure that higher level of satisfaction among
the customers is achieved (Tyson 2014).

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b. Identify some purposes ‘survey and feedback’ may fulfil in Human resource
services
The survey and feedbacks allow for understanding the needs of both customers as well as
the employees working at Art & Pasta, furthermore, ensure, making negotiations and certain
changes to meet the needs of human resources and ensure making them perform to their
potential as a whole.
Q3. Determine the level of client satisfaction for your Organisation? Create and attach a
sample of your own client survey
Considering the restaurant named Art & Pasta, the level of client satisfaction is quite
high because of the great quality pasta and other food items that are similar to the Italian
cuisine (Sparrow et al. 2016). The tingling tastebuds managed through delivery of tasty
delicious pizzas further ensured raising the food and quality standards.
Q4. How can client feedback and surveys be analyzed for future improvements in
Human resource services?

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It is evident that based on the surveys, the level of satisfaction and dissatisfaction
among the clients are understood, which can also help in identifying the areas of weaknesses
and lack of performance in certain areas, due to which, the overall business performance has
deteriorated. Thus, based on the feedbacks, the gaps are identified and according to that,
necessary training and developmental programs should be provided to enhance their skills,
knowledge and expertise (Collings, Wood and Szamosi 2018).
Q5. How would you gain approval from appropriate managers when making variations
in service delivery?
The policies, guidelines and processes must be understood, which could help in
enabling the employees to make variations and thus the process of approval is required and
also communicate the manager with the changes to be implemented that could also bring
higher revenue generation for the organisation. The business needs are understood with the
help of communicating vision, mission and strategic goals, furthermore, ensure that the
variations remain strategic to the business (Sadabadi and Peaucelle 2016).
Q6.
a. What steps need to be taken once changes have been agreed upon?
Once changes have been agreed upon, it is important to communicate with the
employees about the different kinds of changes and at the same time, ensure that they start
adjusting to the changes for making the change management implementation feasible enough
to derive positive outcomes for the organisation.
b. How do you gain stakeholder support for the agreed changes?
The support from the stakeholders can be gained by engaging in a discussion with the
various stakeholders including the employees, customers, suppliers, shareholders and the
Government (Spires 2013).

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Q7.
a. Define what is meant by ethics & what is meant by values?
The values are considered as beliefs that shape organisational behaviour and are
associated with the fact about what is right and what is wrong. The ethics represent the moral
values and beliefs along with doing business appropriately without any unethical approaches
undertaken to ensure business success in the future.
b. Why must ethics and values be taken into consideration with organisations?
The values and ethics not only assist the business to implement changes successfully, but
also ensures impacts the organisational performance positively. It can also ensure doing
business ethically and ensure meeting the legal obligations to maintain the ethical standards
with the help of maintenance of integrity, honesty and openness (Reamer 2013).
c. How can you ensure personal behaviour is consistent with the organisations
ethics and values?
Considering the business named Art & Pasta, the employees need to do the things rightly
by maintaining the values and ethics and at the same time, abide by the HR laws, rules,
regulations and policies to ensure consistency of personal behaviours with the values and
ethics.
Q8.
a. What steps can be taken to ensure a code of conduct is observed across the
organisation?
 To establish broad level support through management of corporate values, ethics and
culture
 Articulation of core ethical values and beliefs

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 Understand the needs of people
 Select the right approach
 Testing phase
 Launching the code of conduct
 Monitor and review the code
b. How can you incorporate these same codes of conduct in the human resource
policies and practices?
The codes of conduct and laws are integrated in the human resource policies so as to
make sure that the employees are informed and acknowledged about these policies and
follow those to create a good working environment (Beckett, Maynard and Jordan 2017).
Q9.
a. State confidentiality requirements which must be observed when dealing with all
human resource information
The confidentiality requirements considered while managing human resource
information include keeping the data and information of the candidates to be recruited stored
in databases to prevent unauthorized access.
b. Why are confidentiality requirements important to follow?
The requirements are important for preventing loss of confidential data and information
and to maintain the privacy of employees as well as clients (Chowdhury 2018).
Q10.
a. Describe some ways of dealing with unethical behavior
 Not to undertake action without gaining any evidence
 Abide by the organizational policies, laws and guidelines
 Identify the issues that go much beyond unethical behaviors

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 Assess the risks
 Mitigate and resolve conflicts
b. Why is it important to deal with unethical behavior promptly?
To maintain a friendly and communicating working environment and foster a healthy
corporate culture, furthermore maintain good communication and consistency in services’
delivery as well.
Q11.
a. How can you ensure all persons responsible for human resource functions
understand all requirements regarding ethical behaviour?
By communicating with the employees of the organization and by engaging in discussions
with the involvement of managers and line manager, who could keep them informed about
the laws, policies, rules, regulations and guidelines.
b. What methods of communication can be used to ensure all stakeholders are
informed?
The interactions via email, chat message conversations and also engagement of social
networks could facilitate the process of communication and keep stakeholders informed too
(Shilton 2013).

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References
Beckett, C., Maynard, A. and Jordan, P., 2017. Values and ethics in social work. Sage.
Chowdhury, M., 2018. Emphasizing morals, values, ethics, and character education in
science education and science teaching. MOJES: Malaysian Online Journal of Educational
Sciences, 4(2), pp.1-16.
Collings, D.G., Wood, G.T. and Szamosi, L.T., 2018. Human resource management: A
critical approach. In Human Resource Management (pp. 1-23). Routledge.
Mello, J.A., 2014. Strategic human resource management. Nelson Education.
Reamer, F.G., 2013. Social work values and ethics. Columbia University Press.
Sadabadi, M.S. and Peaucelle, D., 2016. From static output feedback to structured robust
static output feedback: A survey. Annual reviews in control, 42, pp.11-26.
Shilton, K., 2013. Values levers: Building ethics into design. Science, Technology, & Human
Values, 38(3), pp.374-397.
Sparrow, P., Brewster, C. and Chung, C., 2016. Globalizing human resource management.
Routledge.
Spires, C.R., 2013. System and method for real-time satisfaction survey feedback. U.S. Patent
Application 13/572,187.
Tyson, S., 2014. Essentials of human resource management. Routledge.