BSBHRM501: Manage Human Resource Services Learner Workbook Activities

This document presents a completed learner workbook for the BSBHRM501 unit, focusing on managing human resource services. It includes various activities designed to assess the candidate's understanding of HR principles and practices. The assignment covers topics such as linking operational and strategic plans, analyzing external factors influencing HR requirements, consulting with managers to identify HR needs, ensuring workplace diversity, and developing options for delivering HR services in compliance with legislation and organizational policies. The workbook includes detailed responses to activity questions, demonstrating an understanding of concepts like cost-benefit analysis, risk analysis, and the importance of recommendations. It also addresses the potential impacts of non-compliance with legal and organizational guidelines. The document serves as a comprehensive guide for understanding and managing human resource services, offering insights into various aspects of HR management and providing practical examples and solutions to real-world scenarios, including a detailed exploration of the candidate's skills and knowledge through activities and major projects.

BSBHRM501
Manage Human Resource
Services
Learner Workbook
Student’s Name:
Teacher Remarks:

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Table of Contents
Table of Contents...........................................................................................................................1
Candidate Details...........................................................................................................................3
Assessment – BSBHRM501: Manage human resource service......................................................3
Competency Record to be completed by Assessor........................................................................4
Observation/Demonstration..........................................................................................................5
Activities........................................................................................................................................6
Activity 1A......................................................................................................................................6
Activity 1B......................................................................................................................................7
Activity 1C......................................................................................................................................8
Activity 1D.....................................................................................................................................9
Activity 1E....................................................................................................................................10
Activity 1F....................................................................................................................................11
Activity 1G...................................................................................................................................12
Activity 2A....................................................................................................................................13
Activity 2B....................................................................................................................................14
Activity 2C....................................................................................................................................16
Activity 2D...................................................................................................................................17
Activity 2E....................................................................................................................................18
Activity 2F....................................................................................................................................19
Activity 2G...................................................................................................................................20
Activity 2H...................................................................................................................................21
Activity 3A....................................................................................................................................22
Activity 3B....................................................................................................................................23
Activity 3C....................................................................................................................................24
Activity 3D...................................................................................................................................25
Activity 3E....................................................................................................................................26
Activity 3F....................................................................................................................................27
Activity 4A....................................................................................................................................28
Activity 4B....................................................................................................................................29
Activity 4C....................................................................................................................................30
Activity 4D...................................................................................................................................31
Activity 4E....................................................................................................................................32

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Skills and Knowledge Activity.......................................................................................................33
Major Activity..............................................................................................................................36

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Candidate Details
Assessment – BSBHRM501: Manage human resource service
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBHRM501: Manage human resource service.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________

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Observation/Demonstration
Throughout this unit, the learner will be expected to show their competency of the elements
through observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An explanation of
demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Each
task must be observed. You will need to ensure you provide the learner with the correct equipment
and/or materials to complete the task. You will also need to inform the learner of the time they have
to complete the task; this will once again vary, depending on the task.
You should be able to demonstrate you can:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practice.
You will also need to demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done

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Activities
Activity 1A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to analyse business strategy and
operational plans to determine human resource requirements
Activity What is the link between operational and strategic plans?
The strategic plan is the objectives and the condition of the external environment
of the business and the way in which the company operates and the internal
strength and weaknesses of the company to help them to strategize future
planning activities.
Operational plans on the other hand are the plan that follows the strategic plan. It
is the guide that is offered to the Human Resource to achieve the goals stated in
the strategic plan.
List at least five HR requirements that the HR department may need to source.
The five requirements of Human Resource management are Assessment and
development centres, career management, competency development processes,
counselling and discrimination, vilification and harassment advice. These are some
of the most important task that most crucial requirement of HR (Cascio2018).
Explain the resource requirements for each item. The answers will vary from
organisation to organisation.
Each of the human resource requirements there are various resource requirements
that each of them require to be fulfilled.

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The resource requirement for the assessment and development centres are
thvarious assessment test that the need to take up for testing the behaviour of the
candidates.
Career management will require that the HR to offer chances to the staffs so that
they can obtain their goals and financial security.
For competency development process the HR department is likely to provide
specialised training in the organization to improving the skills needed to meet the
future needs.
Counselling can be provided to retain better employees for the organization by
arranging counselling classes (Cascio2018).
Discrimination, vilification and harassment advice the HR of the organization
requires to maintain strong workplace law for making a safe place for the
employees.

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Activity 1B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to review external business environment
and likely impact on organisation’s human resource requirements
Activity What are the main external factors that will influence human resource
requirement?
The external factors that influence the selection of human resource by the
organization are:
Socio cultural factors: social changes such as rise or fall in the death rate or birth
rate have an impact on the selection of human resources of the organization. This
is because it changes the age structure of the population that influences the
chances of getting young and enthusiastic employees for the HR role
Technological factors: with the advancement in technologies such as
computerization effects the requirement for an HR. this is because with effective
computerisation company’s cut down employee size. Thus they do not require
much labour work.
Economic factors: economic conditions to influence the requirement of HR in an
organization. This is the demand and supply of the services that the company and
people needs. When there is high demand the organization hires more number of
HR and in case of low demand the hiring reduces.
Legal factors: legal factors such as the law impact the requirement of human
resource in an organization. Thus, in order to maintain a safe environment for the
new employees the organization has to comply with many laws. This, influences
on the factor that they prefer to keep a diverse working environment or not.

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Activity1C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to consult line and senior managers to
identify human resource needs within their area
Activity Why is it important to consult with line and senior managers to identify human
resource needs within their area?
One of the most crucial reason to consult with the line and senior manager while
identifying the needs of human resources because they are the one that holds all
the information about the ways by which they can make their internal customer’s
happy. Thus, in order to make the external customer’s happy the company has to
keep a check that they are keeping their internal customers happy. Thus a line and
senior manager will assist in knowing following information such as labour
requirement, supply and demand, internal training requirement and the need of
the organization.
What can consulting with line and senior manager’s help you identify?
The line and senior manager helps to identify various aspects of the business such
as labour requirement, supply and demand, internal training, and future planning
requirement and needs to be addressed. Such answers needs to be given by the

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senior and line manager to make sure that the answers HR professionals gets are
aligned by the needs of the organization.
How can this information assist HR professionals?
The information that the senior management will identify and address to the HR
professionals will help them to know the answers that specifically align with the
organizational plan of the company. It also help them to improve their internal
customer service of the organizationto the customers. Thus the information that
the senior managers provide play a great role in formulating the internal design of
the organization through which they can grow.

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Activity1D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to review organisation’s requirements for
diversity in the workforce
Activity Diversity in the workplace is essential; within the organisation it is important to
ensure that they recruit and retain the person with the best skills and talent to
fulfil the position. This should be regardless of gender, sexual orientation, race,
religion or disability.
Name five reasons why following legislative guidelines helps to improve the
organisation’s profile and provides benefits to the organisation.
Diversity is one of the most important and crucial considerations of business as it
help to maintain a healthy environment and retain their employees for longer
time. For the purpose the organization has to follow the legislative guidelines. The
legislative guideline offers various benefits to the organisation and to design their
organizational strategies. Some of the benefits that legislative guidelines offers to
the organization are:
The first benefit is that it helps to attract, recruit and retain employees from a
better pool of employees and talents. This will add to the benefits of the business
in a great way.
The second benefit is that it helps in reducing the employee turnover rate and the
frequency of absenteeism among the employees. This is because the employees
will feel safer and protected within such organizational policies.
Thirdly, the legislative policies helps in increasing the flexibility and
responsiveness in the business for the employees, making them feel happy for the
work they do.
Fourthly, it helps in enhancing creativity and innovation within the organization.
This is because employees are recruited from wide sources which add to variety
of talent pool in the organization.
Lastly, help the employees to develop capabilities in working within different
cultures.