Comprehensive HRM Report: Tesco's Workforce Planning and Engagement

This report offers a comprehensive overview of Human Resource Management (HRM) practices within Tesco, a multinational grocery and general merchandise retailer. It begins with an introduction to HRM, defining its purpose and scope, followed by an overview of Tesco's operations and organizational structure. The report then delves into the core functions of HRM, including recruitment, selection, employee relations, and training and development. It analyzes Tesco's approach to workforce planning, recruitment, selection, training, performance management, and reward systems. Furthermore, it examines the company's strategies for fostering employee engagement and effective employee relations, emphasizing the importance of productivity, teamwork, and cultural sensitivity. The report also includes a job specification, curriculum vitae, and job offer letter for a sales executive position, and concludes with an evaluation of appropriate human resource practices within the organization.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Overview of Organisation..........................................................................................................1
Purpose of Human Resource function and its roles and responsibilities...................................2
Purpose of Human Resource Management ................................................................................2
Functions of Human Resource Management .............................................................................3
Roles and Responsibilities of Human Resource Management ..................................................3
Approaches to Workforce Planning, Recruitment and Selection, Development and Training,
Performance Management and Reward System.........................................................................4
Approach to effectiveness of employee’s relation and employee engagement..........................5
Employment legislation within organisation.............................................................................6
TASK 2............................................................................................................................................7
Job specification for a given position in organisation................................................................7
Curriculum Vitae........................................................................................................................9
Preparatory notes.......................................................................................................................10
Job offer letter for sales executive ...........................................................................................11
Evaluation process for conducting appropriate human resource practices...............................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Human Resource management is a broad overview of personal management and
employee relations management. HRM acts as a both arts and science (Human resource
management. 2016). As in this managing of individuals are done with the help of innovative and
creative approaches while it is considered as science, due to application on rigorous utilization of
theory. Thus, in simple terms HRM is a formative process in which process of management of
individuals are done in an organisation in a well structured manner that mainly include, hiring
people, performance management, pay and perks setting management, retention of people and
more. Present report has been based on, TESCO which perform its operations as a multinational
organisation in the provinces of England, UK. Company engage in the function of dealing
grocery and general merchandise essentials. In this report, formative discussions has been made
on, HRM scope and its purpose along with effectiveness of employee engagement and relations.
Along with this, formative employee legislations are covered in this report. In addition with this,
report includes, Job description, Curriculum Vitae, Job offer in a well defined manner.
TASK 1
Overview of Organisation
TESCO is a multinational organisation mainly engages in the operations of groceries and general
merchandise with having headquartered in England, United Kingdom. Company internationalize
their store in several countries including Europe and Asia. TESCO is one of the largest and
leading entities of groceries in UK. Company was founded by Jack Cohen in the year 1919.
Organisation operates their functions in retailing sector and has more than 6,569 shops around
the world. Main offers their merchandises via supermarket, Convenience shop, and Superstore
and Hyper store. Till the year 2018, company have generated estimated amount of 57,491
million Euros. TESCO employees more than 460,000 employees in its various stores. TESCO
takes advantage of diversification in order to enter into various product segments such as,
software, internet services, electronics, toys, telecom, books and electronics.
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Purpose of Human Resource function and its roles and responsibilities
Human Resource Management includes formative practices which are required to
effectively align organisational goals in best possible way. Basic purpose of HRM is to ensure
proper alignment of individuals with management objectives. It is necessary for HRM managers
to effectively ensure that holistic perspective idea are adopted in order to make sure that HRM
policies are effectively met with company actual objectives. For instance, proper training and
assistance are given to employees as to accomplish goals in predefined way. Human Resource
Manager of TESCO is to effectively ensure that HRM practices are integrated with strategic way
through which effective utilisation of resources and people is done as it provide sufficient returns
to company in the form of ROI( Return on Investment) for every penny spend on them. Human
Resource Management acts as a key resource within an organisation with a developmental
purpose to manage manpower needs in order to manage and retain them on same way.
Purpose of Human Resource Management
Main purpose of HRM includes effective coordination of organisation workforce in order
to achieve organisation specific objectives, employee satisfaction and staffing needs. HRM
department to TESCO perform their operations with a formative purpose to maintain various
needs of organisation and its employees that stats form financial to legal matters. HR manager of
company effectively operate their HR role as to maximise overall efficiency of organisation
while increasing its profitability (Importance of HRM practices in an organisation, 2018).
Human resource department effectively contributed towards management of workers that
initiates from their recruitment and retirement. There are three major area within which
responsibilities of a HR manager fall, that include Staffing, designi9ng of work and employee
compensation and benefits.
Internal employee's engagement: Human resource management department effectively
perform their operations effectively towards increase in the performance of employees in order
to raise their working efficiency. HR managers of TESCO operate their roles and responsibilities
with the help of formative strategies in order to retain employees for long period of time along
with rise in their level of performance.
Cultural Sensitivity: It is one of the most essential function which is required to be
considered by HR manager as to ensure proper adoption of cultural awareness in organisation
structure. It will aid employees to effectively respond in trenchant manner. For this, HR manger
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of TESCO conduct striking session in which they build comfortableness in their employees that
will directly aid them to perform their roles in decent manner without facing any kind of
difficulties.
Functions of Human Resource Management
Human Resource Manager typically performs various formative functions and further
make positive contribution to add more value in it (Fulton, 2011). HR manager juggle in between
various functions that include, hiring, effective training, appraisals and compensation and
benefits along with managing employee life cycle. Human Resource Management department
acts as an one of the key essential element in TESCO that effectively works towards increasing
overall effectiveness of organisation. Mentioned below there are some of the major functions that
is being undertaken by HR manager of company:
Recruiting and Selection: Recruitment and Selections acts as an key essential function
in Human Resource Management as in this HR manager of TESCO effectively engage in the
function of proper screening and selection of well effective and qualitative individuals as per
according to job vacancy. It will lead towards increasing overall efficiency of both organisation
and employees.
Managing Employee's Relation: Employees are lifeblood of any organisation despite of
their size and scope as they are the major source of profit generation of company. Thus, it
becomes the major responsibility of HR manager of an organisation to take advantage of
numerous policies and strategies as to retain them for long duration of time. HR manager of
TESCO offer flexible work hours as to reduce stress level and work burden on their employees.
This will lead towards effective generation of satisfaction among employees that automatically
increase their work efficiency towards high productivity of company.
Roles and Responsibilities of Human Resource Management
There are numerous form of roles and responsibilities that are consist in Human Resource
Management such as, responsibilities relating to staffing, assisting, management of employees,
talent management, people empowerment and more. Along with this, formative roles and
responsibilities that are consider by TESCO HR manager include recruitment and selection of
potentially skilled candidates as per according to job requirement of company and proper
assistance and training. In addition with this, HR manger in TESCO is responsible to maintain
effective culture in workplace as to ensure formative relationship in between employees along
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with this human resource manager of company effectively engage in the function of formulating
strategies that are related to offering rewards and benefits to employees. All these roles and
responsibilities are effectively considered by TESCO HR manager in order to ensure efficient
functioning of organisation functions. Mentioned below there are some basic roles that are
performed by HR manager of company:
Staffing and Recruiting: This area acts as a one of the key essential segment in which
HR engage in the hiring and boarding of skilled and effective candidates. In context with,
TESCO HR manager of company effectively identifies gap and recruit potentially capable
employees by evaluating current and future needs of organisation.
Talent Management: In this factor, large scale companies not only recruit talents from
wide locations but also nurture them in well effective way as to retain them for long duration of
time. In context with TESCO HR manager effectively follow best talent management practises in
order to efficiently nurture and groom talents within their organisation. In addition HR manager
of company bring cultural diversity in their work place structure by welcoming diversity through
recruitment of international talent from different backgrounds. With the help of this, HR
manager of company effectively manage talent by providing both horizontal and vertical form of
job opportunities to their employees in order to increase their performance.
Approaches to Workforce Planning, Recruitment and Selection, Development and Training,
Performance Management and Reward System
It is essential for an organisation such as Tesco to access their Human resources effectively. For
this various methodologies are used to accomplish different functions. They are explicated
below:
Training and Development:
Tesco can make use of various methods like training employees on induction and on-the-
job training. These methods are used by them to render training to employees when they join
firm. Furthermore, it can also train employees when they are doing tasks. Both the methods must
be utilised by firm but on job training improvise monitoring of employees by which productivity
and performance can be enhanced. This should be based on latest trends and technologies which
are being present within market.
Performance Management:
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Tesco can make use of various approaches to analyse performance of employees by
which high efficiency as well as effectiveness can be attained. One method is comparative
approach in which performance of employees is compared with others to identify least effectual
member within specific group. This will assist organisation to give appropriate training to
personnel of various groups which will further aid manage their performance. Other method
which can be used by Tesco is attribute approach where performance is evaluated with respect to
various attributes such as teamwork, problem solving abilities and many others. This will allow
organisation to build up attributes with respect to their everyday operations and evaluate them
along with management of performance accordingly.
Reward System:
Tesco has utilised lots of methods for appraising performance along with rendering
appropriate rewards for employees. In this context, traditional approach can be utilised which
allow organisation to provide rewards depending upon hierarchy of organisation. Furthermore,
focus activities which are carried out by individuals. Other approach which can be used by Tesco
is formulation of strategic objectives are judging criteria along with rewards are being given to
employees depending upon contributions made by them to attain organisational objectives and
goals.
Approach to effectiveness of employee’s relation and employee engagement
In an organisation it is important for an HR manager to effectively consider and
formulate smooth and effective relationship with their employees as this will effectively aid them
to increase their work base performance in a well defined manner. In TESCO culture HR
manager effectively ensure that their work place adopted efficient relationship with each and
every employees as this will help organisation to increase their effective utilisation of workforce
and resources. This will automatically lead towards high end increase in the productivity and
performance of both organisation and employees:
Productivity:
In an organisation both employees and organisation perform their operations in an
coordinating way as to effectively increase overall productivity of organisation (Chang, Chiang,
and Han, 2012). In this context, HR manager of TESCO take advantage of employee relation
strategies along with practices relating to employee engagement. It will helps towards decreasing
situations of conflicts.
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Teamwork: In order to increase working capacity of employees it is essential for an
organisation to make their employees work in a team. In context with TESCO, HR manager they
effectively insure that their employees works in team in a coordinating manner. It aid
organisation to increase their overall productivity in a well defined manner (Shuck and Wollard,
2010). Along with this, team working culture lead towards creating positive and coordinating
working culture in an organisation. Further it helps in increasing working proficiency of
employees that simultaneously increase productivity and profitability of company in a well
defined way.
Conflict Resolution: In order to increase work life efficiency of employees it is essential
for an organisation to effectively resolve issues and problems within employees as to resolve
further disputes that may result towards their low performance. Strong and healthy relationship
in an organisation effectively generates high performance ability of an employee that
simultaneously lead towards high productivity of organisation. In context with, HR manager of
TESCO effective consideration has been on building smooth and effective working environment
that helps employees to perform their roles in a conflict free environment.
Employment legislation within organisation
Employment legislation acts as an formative framework within which government states
numerous laws and measures which is required by an organisation to abide. This law effectively
regulate smooth and effective relationship with organisation and employees. Mentioned below
there are some certain laws which is required to be considered by organisation in order to
effectively regulate their organisational operations.
Anti-discrimination act: In an organisation anti-discrimination act helps in preventing
favouritism in a workplace of an organisation. This act indicates that each and every employee
should be treated equally and fairly without any discrimination. The managers of TESCO follow
this act in hiring and selecting a right candidate and compensating their employees according to
their working criteria. In order to meet organisation goals and objectives, if managers fail to
adopt this act then they will lead to penalties that are abided by government.
Minimum wage act: As per according to this act it is essential of an organisation to
effectively have proper and appropriate knowledge of all the formative laws and regulations that
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has been framed by government for companies. In context with, TESCO HR manager is required
to consider importance of each and every law. In relation with present law which is related to
minimum wage act is is essentially required for organisation to adhere. As per according to this
law, it is required by organisation to offer pay scale as per minimum wage rate without any
discrimination. If an organisation fails to abide this law in this law in a well defined manner they
may lead towards facing penalties and other related punishment. Thus, by effective adherence of
this law organisation can create a smooth work flow environment that lead towards increasing
workforce and organisation productivity.
Equality act: As per according to this act, it has been stated that it is essential for an
organisation to offer equal treatment to each and every employee in their organisation
(Bondarouk and Ruël, 2013). In context with TESCO, HR manager of company effectively take
advantage of numerous strategies and policies with the help of which they treat their employees
in a fair manner. Along with this HR manager of company effectively ensure that all the
employees of company get treated on equal and fair basis. In addition with this effective
consideration has been made my HR manager of company that employees do not get
discriminated on any basis. This helps in generating sense of loyalty among employees and they
work in a more committed manner towards organisational objectives.
TASK 2
Job specification for a given position in organisation
Job specification acts as a formal statement that consist formative qualifications and
characteristics of a candidate which is required by organisation for a particular job duty. Job
specification obtained from job analysis. In context with TESCO, after the proper evolution HR
manager of company published job specification is which there is an requirement of Customer
Service Executive in a company.
Job Specification
Company: TESCO
Job Role: Customer Service Executive
Department: Customer Service
Job type: Full Time
Salary: Negotiable
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Location: England, United Kingdom
Job Specifications:
2. To develop and maintain dynamic team while encouraging workforce on same hand in
order to acquire team spirit in high level.
3. Formation and proper execution of strategies related to consumer service in
organisational structure. In addition with this accurate assurance of orders conformations
along with consumer quotations.
4. Make sure all the related issues and grievances are solved in well defined manner in
order to conduct smooth functioning of work.
Responsibilities:
 Quick actions against any query and complaints of customers in order to formulate well
defined consumer relationship.
 Proper maintenance of records relating to needs and requirements of customers, daily
basic transactions and consumer interactions.
 Proper assurance of adhering empathetic, professional and optimistic attitude towards
consumers.
 Accurately ensure strategies and policies are defined in cost effective way and quality of
services are enhance via regular monitoring of procedures.
 Development of new employees through the process of engaging them in customer
services.
Candidates whose job responsibilities match with company job profile can send their CV’s at
[e-mail].
Thanks and Regards
Mrs. Elena Gilbert
Human Resource Manager
(TESCO)
England, United Kingdom
+0221134
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Curriculum Vitae
It is termed as an overall summary of an individual professional and educational
background that consist various other related information and data of a person. In simple terms,
Curriculum Vitae include description on a individual educational qualification in a brief way.
Curriculum Vitae
Name: Mrs. Bella Thrones
Contact Number: 0446617
Email Id: [e-mail]
Address: New Gate Street, England, United Kingdom
Position: Customer Service Executive
Excellent communication and interpersonal skill that benefits in developing strong relations in
order to conduct role successfully.
Key skills:
 Outstanding communication skills
 Innovative and superior at problem solving Tolerant and well-mannered by nature
Professional Experience:
Company Name: ABC. Limited
Duration: 5 years
Position: Customer Service Assistant
Educational Qualification:
Post Graduation: Masters in Human Resource Management
Yale University, United kingdom
Year: 2014
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