Human Resource Management Report: Tesco, HR Practices and Analysis

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within Tesco. It begins with an overview of Tesco, including its history, market position, and subsidiaries. The report then delves into the purpose, roles, and responsibilities of various HR functions such as recruitment and selection, training and development, performance appraisal, compensation management, and industrial relations. It evaluates Tesco's HRM approaches, including workforce planning, recruitment and selection, training and development, performance management, and reward systems. The report further examines Tesco's approach to employee engagement, flexible organization, flexible working practices, and the importance of employee relations. Key areas of employment legislation relevant to Tesco are also discussed. The second task covers job specifications, curriculum vitae, documentation for interviews, job offer letters, and the recruitment process. The report concludes with an evaluation of HR practices and their significance.

Human Resources
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. An Overview Of Tesco.......................................................................................................1
2. Purpose, Roles and Responsibilities of HR Functions.......................................................1
3. Evaluation of HRM Approaches of Tesco.........................................................................2
4. Approach to Employee Engagement, Flexible Organization, Flexible Working Practice,
Employer of Choice, And The importance of employees' relations.......................................4
5. Key Areas Of Employment Legislation.............................................................................5
TASK 2............................................................................................................................................6
1. Job Specification ...............................................................................................................6
2. Curriculum Vitae................................................................................................................7
3. Documentation Of Preparatory Notes For Interviews, Interview Notes Based On Selection
Criteria And Justification For The Selection Of Candidate...................................................8
4. Job Offer Letter .................................................................................................................9
5. Process of Recruitment and Required Documents ..........................................................10
6. Evaluation of HR practice And Significance of HR Practices.........................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Human Resource Management is a crucial part of business management in which
managers do manage the people who works for organization. Without HRM, no company can
become successful. Effective HR practices lead company to earn profits and sustain its business
for long time (Noe and et.al., 2017). Tesco Company is a multinational company which was
founded in year 1919 by Jack Cohen and deals in retail sector. Report will highlight the purpose
and scope of HRM, evaluation of elements of HRM and analysis of factors that affect the HRM.
Report will describe the recruitment process and it's evaluation.
TASK 1
1. An Overview Of Tesco
TESCO PLC is a multinational company leading in retailing industry, founded in 1919.
It's headquarter is in Hertfordshire, England, United Kingdom (UK). It was founded by Jack
Cohen. It has 6800+ shops. It has 4,40,000+ employees. Its current market are within 7 countries
across Asia, Europe and UK. It is leading company in UK retailing industry. Tesco has
diversified in so many business areas like Books, Clothing, Electronic, Furniture, Software,
Toys, Financial Services, Telecoms, Petrol and Internet Services. Tesco has so many subsidiaries
companies like – Tesco Stores Ltd., Tesco Bank, Tesco Mobile, Tesco Family Dining Ltd.,
Booker Group, Tesco Ireland, Dunnhumby and Jack's. Tesco is listed on the London Stock
Exchange. Tesco's revenue of year 2018 was £57,491 million. Tesco's operating and net income
was £1,644 million and £1,208 million respectively.
Currently, Chairman of Tesco is John Allan and Dave Lewis is CEO of the company.
Tesco's Board consists of 14 members, in which 4 members are executive and 10 members are
non-executives. Tesco's market share is approx 27.4%. Tesco continues to bring diversified
products in its list of products, which include the sale of bio-products and the advocacy of
healthy lifestyle. In year 2000, Tesco launched its electronic commercial website to provide
online services to its customers (Tesco PLC Success Story, 2017).
2. Purpose, Roles and Responsibilities of HR Functions
HR Functions are as follows -
11 Recruitment And Selection – Recruitment is the process of finding and attracting pool
of candidates. Selection is the process of choosing suitable candidates out of pool of
candidates.
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Purpose of Recruitment and Selection is to identifying and motivating potential
employees for the job. Role and responsibility of Recruitment and Selection is to increase the
efficiency of organization.11 Training And Development – Training refers to the process of improving the skills and
giving the knowledge regarding jobs. Development refers to the opportunities given to
employees for the growth.
Purpose of Training and Development is to provide growth opportunities to the
employees in the organization at the right time. Role and Responsibility of Training and
Development is to shaping the right and positive attitudes and values of employees towards his
job, organization and life (Wright, 2018).11 Performance Appraisal – Performance Appraisal is the process of evaluating and
measuring the performance of employees.
Purpose of Performance Appraisal is to give a chance to the employees for the
improvement. Role and Responsibility of Performance Appraisal is to correct evaluate the
performance and give rating them on the basis of their performance, not on the basis of another
characters.11 Compensation Management – Compensation Management refers to the process of
providing compensation like bonus, commission, recognition, rewards, profits-sharing,
stock benefits etc. to the employees to do better work.
Purpose behind Compensation Management is to motivate the employees to do better
performance. Role and Responsibility of Compensation Management is to provide accurate
compensation to right employee according to his performance.11 Industrial Relations – It refers to the relationships shared by an employee and an
employer within an organization. Purpose behind Industrial Relation is to maintain a
good working environment of organization. Role and Responsibility of Industrial
Relations is to bring transparent in the relationship of employer and employees (Cascio,
2015).
3. Evaluation of HRM Approaches of Tesco
11 Workforce Planning Approach – Tesco uses Competency-based Approach, in which
company list down the required competencies which is needed in jobs. On the basis of
that competencies, they plan throughout the whole HR process.
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 Strength of this approach is that it improves the quality of HR activities which lead to
employee retention.
 Weakness of this approach is that it requires a lot of time, thus it is time consuming
approach.11 Recruitment and Selection Approach – Tesco uses External Approach to recruitment
and selection, in which company do direct recruitment, advertising recruitment,
recruitment through placements, recruitment through employment agencies, mobile
recruitment etc and select the candidates.
 Strength of this approach is that it brings pools of candidates to the organization.
 Weakness of this approach is that it is time consuming and costly approach (Bratton and
Gold, 2017).11 Training and Development Approach – Tesco uses On-the-Job Training and
Development Approach, in which company conduct its own coaching for the betterment
of employees.
 Strength of this approach is that it helps in gaining new information related to the
particular field, in which organization works.
 Weaknesses of this approach is that it can be costly for the organization.11 Performance Management Approach – Tesco uses Balanced Scorecard Approach
for performance management. In this approach, company uses matrix to measure and
provide feedback to the employee and organization.
 Strength of this approach is that it encourages communication within the organization.
 Weakness of this approach is that it measures the performance on the basis of 4
perspectives (financial perspective, customer perspective, business and production
processes perspective and learning and growth perspective), which is wrong because
there are so many factors which influence the performance of employees (Balanced Score
Card, 2018).11 Rewards System Approach – Tesco uses both Monetary And Non-Monetary
Approaches to reward system. It gives annual bonus, share incentives and colleagues as
shareholders to employees for the betterment of performance.
 Strength of this approach is that it motivate the staffs to work better.
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 Weakness of this approach is that it lead to focuses on the results rather than work
quality.
4. Approach to Employee Engagement, Flexible Organization, Flexible Working Practice,
Employer of Choice, And The importance of employees' relations
Aon Hewitt’s Employee Engagement Model – Aon Hewitt defines 3 attributes through
which Tesco can engage its employees for the longer periods and maintain its relationships with
employees. These 3 attributes (which is known as 3S) are as follows -
 SAY – Tesco must say positive and true about the employees, performance and
organization. Positive and true words help Tesco to win its employees trust which helps
in building relationships.
 STAY – Tesco must feel employee that they are important asset of organization. Without
them, organization is nothing. This feeling make employees loyal towards Tesco which
reduces the turnover of the company.
 STRIVE – Tesco should motivate the employees for the achievement of personal and
professional objectives. This help employees to work hard and able to achieve the
organization goals. (Bailey and et.al., 2018).
Flexible Organization – A flexible organization refers to the organisation that easily
adapt the changes according to its external environment in order to earn profits and sustain the
business for long term period. When, Tesco will adopt flexible organization structure, it
improves the efficiency of employees which lead to improvement in their performance. This
helps organization to earn profits and employees to become satisfied.
Flexible Working Practice – It is a practice which is given to the employees choose to
according to their choices on when to work, where to work and how long they want to work.
Adoption of this practice lead to Tesco's employees to do maintain a balance between work and
life which help employee relax and happy. This lead them to work with concentration. Because
of this concentration, they will able to achieve his/her task which is beneficial for the company
itself. (Brewster, Chung and Sparrow, 2016).
Employer of Choice – It refers that Tesco has good work environment and many
employees are willing to work in the organisation. It leads to low attrition rate and many talented
people in the organization is the biggest strength of organization.
Importance of Employees' Relations -
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 It helps in creation of good working environment.
 It reduces the employees turnover rate of Tesco.
 It enhances the team spirit in Tesco.
 It improves the efficiency of employees.
 It increases the profitability of Tesco. (Wilton, 2016).
5. Key Areas Of Employment Legislation
Tesco must have to strictly follow the employment legislation. If company doesn't follow
the employment legislation, they might face government and legal actions. Also, Tesco can
disclose forever. Following Employment Legislation must be follow by they company are -
1. Equality Act 2010 – According to this act, Tesco can't discriminate with any employees
on the basis of following characteristics like age, disability, marriage, sex, race, religion
and beliefs etc. during recruitment, selection, promotion and reward management.
2. Health and Safety Act 1974 – According to this act, Tesco must provide proper training
regarding safety tools and techniques. Also, before selecting any person, company must
check his and his family health history.
3. Working Time Regulation Act 1998 - Tesco must follow the rules given in this act in
respect of holidays, daily breaks, night work and the maximum working day (Banfield,
Kay and Royles, 2018).
4. National Minimum Wage Act 1998 – This act states that Tesco have to pay minimum
wages to the workers. The minimum wage rates are as follows -
AGE LIMITS MINIMUM WAGE RATES
Age 25+ £7.83
Age 21 – 24 £7.83
Age 18 – 20 £5.90
Age 16 – 17 £4.20
Apprentice £3.70
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TASK 2
1. Job Specification
Job Title Human resource assistant
Reports to Chief Executive Officer
Roles & Responsibilities  To assist the HR manager in documentation process
 Maintain attendance of employees
 Help in decision making of HR top management team
 Produce reports on HR activities
 Schedule meetings, interviews, events and activities of
HR
qualification B.Com (Hons.) in HRM
M.Com in HR
MHRM / MBA
Diploma in HRM
Title of the job Human resource assistant
Date: 28/03/2020
Qualification required Essential Desirable Met
B.com (Hons.) in HRM Yes
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M.Com in HR / MHRM /
MBA/ Diploma in HRM Yes
Need of Experience
2 years experience in this
same field
Yes
Personal characteristics
& conduct
 Communication
Skills
 Computer Skills
 Logical Thinking
Skills
 Software Skills
 Report Making
Skills
Yes
Yes
2. Curriculum Vitae
JOHN DOE
SD Dairy Street
Phone ; 675-3247
[e-mail]
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PERSONAL PROFILE
I am an experienced Human Resource Assistance from past 2 years. I am able to work with the
team and complete my tasks in given deadlines. I have good communication skill, computer and
software skills relevance to the job being applied for.
KEY SKILLS
 Communication Skills
 Computer Skills
 Logical Thinking Skills
 Software Skills
WORK EXPERIENCE
HR Assistant – Aviva Company – 2018 – 2020
 Responsible for making a good working environment
 Ensured that all new employees were comfortable
EDUCATION
MHRM University of Bath Library, 2018
B.Com (Hons.) University of Bath Library, 2016
HONOURS AND AWARDS
Title of Fellowship - 2019
The Best Intern - 2018
3. Documentation Of Preparatory Notes For Interviews, Interview Notes Based On Selection
Criteria And Justification For The Selection Of Candidate
PREPARATORY NOTES – Before giving interview, Interviewee must do following points -
1. Research About Organization – Interviewee must research about the company by visiting
its websites and surfing on google. He/She must ask questions about the organization or
position for which he/she applied.
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2. Plan What To Wear – Interviewee must wear formal dress which should be iron and
clean.
3. Reach On Time – Interviewee must be reach on time for the interview. If he/she becomes
late, this will leave a bad impression on interviewer's mind (Nankervis and et.al., 2016).
INTERVIEW NOTES BASED ON SELECTION CRITERIA AND JUSTIFY THE
SELECTION OF CANDIDATE -
During interview, HR manger will check his body language, his CV, his knowledge in
HR field, his qualification and his skills. If his qualification and skills are same as required
qualification and skills, they can select the candidate.
INTERVIEW QUESTIONS
1. How Human Resource Management helps in success of the organization ?
2. How do you handle the conflict between employee and manager ?
3. What is the best approach for recruit the employees ?
4. Job Offer Letter
Tesco PLC
England, UK.
April 15, 2020
1211 Nickidon Drive
Bonal Zables,
675-3247
Dear John,
I am pleased to give you a job offer for the position of Human Resource Assistant at Tesco
Company to commence on 25th April 2020. You will be on full-time employment.
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Your main tasks will be :
 To assist the HR manager in documentation process
 Maintain attendance of employees
 Help in decision making of HR top management team
 Produce reports on HR activities
 Schedule meetings, interviews, events and activities of HR
A basic cash amount will be given at £ 200 per month payable.
Please send a signed duplicate copy of this offer letter till 22nd April 2020.
For any queries, feel free to mail me found below.
Sincerely Yours,
Jennifer Methews
Tesco HR Head
[e-mail]
Singature
5. Process of Recruitment and Required Documents
RECRUITMENT PROCESS -
Recruitment process is the process of finding the right people for the right job at the right
time. It includes following steps -
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