Comprehensive Report on Human Resource Management Practices at Tesco

This report provides a comprehensive overview of Human Resource Management (HRM) practices within Tesco, a prominent retail organization. It begins with an introduction to HRM, emphasizing its role in managing the workforce and treating employees as valuable assets. The report then delves into the purpose and scope of HRM, highlighting its managerial and operative functions, such as planning, organizing, directing, controlling, recruitment, training, motivation, and employee relations. A significant portion of the report is dedicated to the analysis of recruitment and selection approaches, comparing internal and external recruitment methods, and evaluating various selection processes like interviews, testing, job analyses, and person specifications. Furthermore, the report explores the benefits of HRM for both employers and employees within Tesco, including time management, promoting positive behavior, flexible working, safety, career development, training, and payment systems. The report aims to provide insights into how Tesco strategically manages its human resources to achieve its business objectives. This assignment is contributed by a student to be published on the website Desklib. Desklib is a platform which provides all the necessary AI based study tools for students.

HUMAN RESOURCE
MANAGEMENT

INTRODUCTION
Human resource management is the process of managing the workforce within the
organisation. Employees are treated as asset of the organisation where the organisation takes
numerous steps in order to protect and retain the employees. No organisation can run its
operations without the effective manpower and labour. Thus, HRM is the act of providing
recruitment, selection, training, compensation, etc. to the employees. Organisation undertaken in
this report is TESCO which was founded in 1919 and this company deals in retail industry. The
organisation gives the benefit to the customers by selling numerous range of products at one
single place which is known as super market, hypermarket, convenience shops, etc. This report
will explain the various applications of HRM practices in work related areas. It will explain the
importance of employee relations and employment legislations. The report will also illustrate the
scope and purpose of HRM and various approaches of recruitment and selection.
TASK1
P1. Purpose of HRM and its scope.
Human resources are very important and crucial for every business organisation. They
are concerned with designing the policies, programs, practices which work for the attainment of
business objectives and goals. With the help of human resources, the organisation and employees
are linked with one another in order to increase the goals of personal and professional life. In
other words, this is the procedure of making and developing plans, organising, directing and
establishing proper control to attain the business objectives and goals.
Purpose of HRM
 To meet the demand and supply of labour.
 To work for designing various benefit schemes for the employees.
 To work in best and most appropriate and suitable manner such that the company will
have effective workforce.
Scope of HRM
 It is pervasive in nature and it is present in all the enterprises.
 Its emphasis is on the final outcome rather than focussing on rules and regulations.
 It work with full efficiency in order to develop the potential with full effectiveness.
Functions of HRM

Managerial functions
 Planning : This is one of the most crucial function of HRM where the objectives are set
by keeping in mind the quality and quantity of the employees. This will help the
management of the TESCO in identifying and analysing the present and future
requirements of the employees.
 Organising : This is again one of the crucial function of human resource management. It
will help TESCO in assigning the task to every individual as per the skills and
capabilities of them so that business goals can be attained effectively and efficiently.
 Directing : This function of human resource management is concerned with motivating
the employees at different stages in an organisation. The purpose of TESCO in this will
be to concur maximum number of employees with regular motivation.
 Controlling : The purpose of this function of HRM is to check and verify the
performance of an employee against goals. This will help TESCO in evaluating the any
deviation and developing solutions for the same.
Operative function
 Recruitment : This is the process of identifying perspective candidate and stimulating
them to apply for jobs. The purpose of this function in TESCO is to search for the
suitable candidate who can fulfil the requirements of vacant job position in the
organisation.
 Training and development : The purpose of this function of HRM is to provide learning
environment to the individuals where they can acquire new skills and capabilities which
will help them in accomplishing the goals and objectives of the TESCO.
 Motivation : The purpose of this function is to regularly motivate the employees
working in the organisation either in financial manner or in non financial manner so that
the goals and objectives can be attained.
 Employee relation : The purpose of this function is to develop effective and good
relations between the employer and employees such that they work with full zeal and
confidence in the TESCO.

P2. Strength and weakness of approaches of recruitment and selection.
Recruitment is the procedure through which the organisation hires new and perspective
applicants who are suitable for the job. Whereas selection is the process in which the interviewer
organises various test through which the applicant has to go through for the attainment of
business objectives and goals. Therefore, recruitment and selection are very important elements
in TESCO which works together in order to accomplish the business goals and objectives.
Recruitment
There are various methods or approaches of recruitment which are to be taken into
consideration while filling the vacant job position in the organisation. It helps in attracting the
pool of candidates and at the same time uses fair process which helps in accomplishing business
goals. It also ensures that all recruitment activities to be conducted in a manner such that they
will directly contribute towards the organisational goals and objectives and to conduct the same
in a cost effective manner. The following are the methods discussed below :
Internal recruitment : This type of recruitment takes place within the organisation when
the vacant job can be filled by the internal candidates only. In this type of recruitment, the
TESCO will conduct interview within the organisation by the way of promotion, transfer, etc. In
such interviews the already existing candidate is shifted to the next higher level by the company.
Advantages Disadvantages
This type of interview is easier to conduct,
less time consuming and economic in nature.
It is also less risky because organisation is
already aware about the skills and knowledge
of the employee.
It can create conflict among the employees
within the organisation because people
working at same level performing same task
and only a single individual promoted
amongst them create negative feeling in
existing employees.
External recruitment : In this type of recruitment, the company organises the proper
procedure of hiring a candidate from outside the business organisation. TESCO will use various
approaches of external recruitment like campus placements, job interview, online interview,
advertisements on different job sites, etc. The primary purpose of this is to hire fresh talent from
the market so that new skills and innovative thinking can be applied in the business.
Advantages Disadvantages
When the organisation recruits or hires a Hiring from external sources requires various

candidate from external world then it means
it has opened the doors for large pool of
candidates and this helps the company in
hiring better and more perspective person
for the job.
activities like advertisements regarding job,
travelling, etc. All this needs heavy
investment and makes the process of job very
expensive and also makes it time consuming.
Selection
There are various approaches of selection which are to be taken into consideration while
the individual applies for job in the TESCO and they are discussed below :
Interview : It is the set of procedures through which the interviewer of the company judges
and evaluates the skills and capabilities of the individual and on the basis of this the final
selection is based. There are various types of interviews which are taken by the organisation like
personal interview, panel interview, telephonic interview, etc.
Advantages Disadvantages
It helps in proper evaluation and quickly
deciding the abilities and skills of the
employees.
It lacks efficiency when interview is
conducted via telephone because there can be
loss of line or connection which sometimes
can ignore the reliable and suitable
candidate.
Testing : Under this, the organisation takes various test of the candidates which involves
aptitude testing, knowledge testing, mathematical test, etc. which helps the companies in
evaluating the logical and practical skills of the person.
Advantages Disadvantages
It helps in identifying that how well a
person will be able to fit in the culture of the
organisation and at the same time
It is time consuming and is a very lengthy
process which also makes it expensive in
nature.
Job analyses: It is concerned with analyses and understanding of the job role and
activities. This is a systematic process which will help the TESCO in gathering the complete set
of information pertaining to the job. This is the aspect through which the nature, roles,
responsibilities, etc. are determined for a particular job. For this, the HR manager needs to

communicate with the line manager in order to identify the new set of skills and expertise
knowledge. It has four basic elements namely, job title, reporting structure, statement of the
purpose and description of the job role.
Advantages Disadvantages
It helps in enduring the individual with first
hand information and creates a right job fit for
employee.
It is time consuming and may involve the
partial nature. Apart from this, it needs ample
of human efforts.
Person specification: It is the tools used by the HR department of the TESCO for
outlining the knowledge, skills and qualities of an individual which will be required to
accomplish the business goals and objectives of the company.
Advantages Disadvantages
It helps in reducing the partiality and give
clarification for the type of person which is
needed in the company.
It is highly inflexible in nature and also makes
difficult for various legislation to get compiled
with the company policies.
TASK2
P3. Benefits of HRM for employers and employee of the company.
Human resource management is very important in every business organisation because it
helps in protecting the rights and interest of the employees within the organisation. It develops
such policies and strategies which will be advantageous not only for employees but it also has
several benefits for the employer of the TESCO and they are discussed below :
Employer
Employer is the person working within an organisation and has the power to direct and
control the actions of the people in the TESOC. They have the legal power and are responsible
for performing the different work with the employees. The following are the benefits of HRM for
employer :

 Time management : By adopting the different HR practices in the work, the employer of
the TESCO will be able to manage the time properly. They will be able to make best
utilisation of time by prioritising the work which are more important and will attain
business objectives and goals effectively.
 Promoting positive behaviour : With several HR practices, the employer of the TESCO
will be able to encourage and promote people with positive behaviour. This will influence
the employees to work with full zeal and confidence which will inspire them to attain
business objectives in effective and efficient manner.
 Flexible working: Through HRM policies and practices, the employer will be able to
work flexible and will have the ability to adopt to the changing business environment.
Employee
Employee in an organisation is a person who works for the company and is responsible
for performing the assigned task and duties. This is the individual who works under the contract
of employment for the business enterprise and gets paid in form of salaries or wages for the task
accomplished by them. The following are the benefits of the HRM practices to the employee :
 Safety and security : The different HR practices under the TESCO provides credible
safety and security to the employees from unethical practices. It gives them comfortable
working environment and security of job, insurances, accommodation, etc. which will
influence them to work with the company.
 Career development opportunities : The training and other learning programs which
are organised by the TESCO helps the company in providing the numerous career
development opportunities for the employees. From this, they can enhance their skills,
learning power which will help them in their work and they will be able to accomplish
the work effectively.
 Training and continuous professional development: The employer will have the
benefit of learning new skills and techniques in their working which will help them in
their future development.
 Payment and reward system: The employees will have the benefit of receiving rewards
and compensation for the work performed by them in form of salaries, incentives and
bonuses.

P4. Evaluation of different HRM practices in relation to the maximising profits and productivity.
In every business organisation, the main motive is to earn profit and maximise the
productivity with effectiveness and efficiency. Each and every practise of the HRM is concerned
with providing effective profitability and the company is able to attain the business objectives in
a more reliable manner. So therefore, the different HRM practices which will be adopted by
TESCO are discussed below :
 Training and development : This practice of HRM helps in developing the individuals
with the help of training in form of organising several learning programs, guidance, etc. It
will not only help individual in developing their skills but when a person will have
sufficient skills then they work in accordance with the organisational goals and objectives
that will help the company in accomplishing the profitability for the business by
maintaining its productivity.
 Performance appraisal : This is one of the most important act of HRM where the
individual appraises the performances of the employee. When an employee in TESCO is
recognised for their work and performance then they will feel motivated which will
influence them to work harder with full potential and this will contribute in the success of
the organisation.
 Recruitment : As discussed in the above questions, recruitment helps in searching for
the reliable and most suitable candidate for the company who will have the capability to
accomplish the desired task in most well mannered. When a right person will be selected
then the company will be able to maximise the profits with the new skills and innovative
ideas.
Strategic human resource management is concerned with the designing the process which
will help the organisation in encouraging the employee of the company so that they work with
full attainment of business objectives. It needs thinking critically and developing plans for the
company such that it accomplishes with the needs and requirements of employees. It stresses on
making improvements in different HRM practices from hiring to providing training and learning
programs.
Thus, the best HRM practice which is used by the TESCO is regular training and
development of the individual. With this, the company is able to motivate people regularly and

through this, they are able to learn new skill and gain new knowledge which will help the
company in accomplishing business goals effectively and efficiently.
TASK3
P5. Importance of employee relation which will have an impact on decision making of HRM.
Employee relation is the process which is concerned with maintaining and developing
relations between the employees and employer of the company. Every body shares some or the
other relations with their co workers at the workplace. This is because they needs someone to
talk, share thoughts and idea, etc. and employee relation has a major role in the success of the
organisation. It will have negative as well positive impact on the decision making in the TESCO.
For instance, if the relations between the employee are good and effective then this will
have a positive impact on decision making of HRM. They will understand the importance of
maintaining healthy and friendly relations with the employees because this will make them
comfortable and motivate them to work with full zeal and confidence so that business goals can
be accomplished effectively and efficiently. Good relations with employees helps in developing
flexible policies and even during the peak season, the organisation is able to motivate the people
to work over time and this is possible due to the healthy relations between the people. It also
helps in identifying the kind of training which is needed to the employees so that the organisation
arranges the learning and development programs for the employees.
Apart from positive impact on decision making in HRM, the poor and bad relations with
the employees creates a very adverse impact on the TESCO. When relations are not good, then
employees may feel pressure of work and this will lack in developing the work life balance. It
can further frustrate the employees, which can affect their mental health leading to anxiety,
depression, anger, etc. Furthermore, when relations are not good then the employees may not feel
motivated to work with the company and this can affect the profitability and lack of attainment
of business objectives.
There are various factors through which the relation between the employer and employees
gets affected like training, sick leaves, maternity leaves, flexibility, promotions, working time
regulation act, etc. Furthermore, the good relations between the two helps in effectively
managing the conflict and contradictions. It helps in developing favourable organisational
climate.

The business environment is the combination of internal and external factors. If employee
relations are good then they will be able to deal with the external business factors effectively and
efficiently. For instance, the customers needs and preferences changes very quickly. In such
circumstances, the TESCO is required to adopt new and innovative approaches of producing new
products and good employee relation will motivate the company to take such step so that they
will work together in order to attain business goals and objectives. This will have impact on
decision making because the company can take it on its own.
P6. Legislations relating to the employment.
Employment legislations is the definite set of rules and laws which are governed by the
government of the country. By applying such laws, the organisation aims to protect the rights
and interest of the people within the organisation. The main aim of employment legislation is to
identify and define the manner in which, who can be employed and who cannot, procedure of
offering them the job and the way in which people are treated during the course of employment
with the company. Therefore, TESCO will apply the laws in order to govern and protect the
rights and interest of the employees at the workplace and following are the laws which will be
adopted by the company :
 Working time regulation act 1998 : This act in UK is concerned with the time which is
decided by the government of the UK for working must be applied by all the
organisations and over and above with that time, no individual can work within the
company. TESCO will adopt this act and provides flexible working hours to its
employees in which they cannot ask their employee to work for more than 8 hours in a
day and average of 48 hours in a week.
 Equality Act 2010 : This act is concerned with providing equal pay to the employees
who work same task in the same manner and generates the similar results. According to
this law, the TESCO has to pay equal salaries for the work performed by the employees
irrespective of their gender, caste, religion, sex.
 Bullying and harassment : This is concerned with unethical practices at workplace
where an employee can be harassed sexually or mental pressure can be done on them
which creates the feeling of fear and threat in them. For this, TESCO will adopt equality
act 2010 according to which the company aims to protect the employees with unethical

actions at the workplace and provides them with comfortable and safe working
atmosphere.
The TESCO must include the good and effective disciplinary approach in its working
which will be in written form and is free from any kind of discrimination. This approach ensures
that all the matters and content will be deal with speed and insure about the information to be
kept confidential and private. Good and effective disciplinary approach will have the authority to
take strict actions against unethical and illegal practices at workplace like increasing labour
turnover and absenteeisms, theft, poor performances, sexism, frightening, racism, etc. The proper
disciplinary procedure is required to be followed by the TESCO which will include steps like
informal actions, formal actions, communicate with the workers regarding the outcomes,
appealing procedures, etc.
TASK4
P7. Application of HRM practices in work related context.
In work related context, TESCO will apply various HRM practices into their work and some
of them are discussed below like job description, job specification, offer letter, etc.
Job description
Job title : Marketing manager for TESCO
Job Summary : The marketing manager of the company is responsible for
developing and implementing various strategies for company
which will successfully make the effective marketing plan such
that maximisation of sale and profitability can be achieved.
Role : Develop strategies and tactics to maximise the sales
Developing successful marketing campaign
Experimenting with various paid channels
Responsibilities : Identify and analyse the needs of the customers
Establishing marketing goals and objectives
Communicate the products by using different tools
Tracks all the marketing and sales data
Creates all the sales and revenue reports

Prepare and monitor the budget of the marketing quarterly
Education : Master degree in business or marketing from affiliated university
Knowledge about CRM software
10 +years experience in marketing
Person specification
Attributes Essential Desirable
Skills Strong communication skills,
ability to work in team, sales
skills, expertise in domain,
data analytical skills, etc.
Digitalisation and social
media skills, ability to
manage external PR and
communication, developing
advertisements for websites,
etc.
Knowledge Comprehensive
understanding of digital
marketing mix which includes
website development, CRM,
SEO.
Highly organised with
excellent written and verbal
communication role.
Ability to build and
maintain positive
relationship with employee.
Can generate new and
innovative products which
will satisfy the customer
needs.
Curriculum vitae
Name : SQL
Qualification : Bachelor degree in business management
Master degree in marketing and business
CRM software diploma certificate
Occupation : Worked with Barclay as a assistant marketing manager for 3 years
Currently working with Asda as a senior marketing manager from last 4
years

Skill : Strong communication skills
Strong command over computer and office programs
Ability to design marketing plans for various purposes
Know the manner of launching new products
Highly innovative and can analyse market demand effectively
Communicate in different languages with clients like German and French
Achievement : Recognised as best marketing team in 2012 in Barclay
Awarded for 3 times for successfully completing the business goals
Personal info : Married
Have a citizenship of UK and driving licences of UK.
Contact info : 7654328907 or [e-mail]
Interview questions
Q1. How do you incorporate the revenue generating strategies in your approach?
Q2. How do you utilise the marketing analytics to drive your results?
Q3. What role you will play in marketing to overcome the economic problem of the
business?
Q4. What are your achievements and recognitions in the past?
Job offer letter
PQR building,
123, London, UK
Date : 26.05.2019
Subject : Job offer letter
Dear sir,
We are pleased to inform you that you have been selected by our organisation as a

job role of marketing manager. Your joining date will be from 4.06.2019 and we request you
confirmation for the same by 31.05.2019. If you do not confirm us by the specified date than
this offer letter will be cancelled. The other terms and conditions are attached with this
letter. Kindly go through the terms of employment and in case of any query feel free to
contact us on the number mentioned or drop us a mail on the email id mentioned in the
attachments.
Yours sincerely ,
ABC
HR Manager of TESCO
CONCLUSION
From the above report it has been summarised that human resource department of the
company plays a crucial role in the success of the organisation. It has various programs and
practices which helps in building the morale of the employees and motivate them to work in the
company through which they are able to attain the business objectives and goals.

REFERENCE
Books and Journals