Tesco's Human Resource Development: Training and Government Role

This report provides a comprehensive analysis of human resource development within Tesco, a major retail organization. It begins by emphasizing the crucial role of human resources in organizational success and introduces the context of Tesco. The report then delves into the importance of training and development for employees, identifying key departments where such programs are essential, such as marketing and finance. Various training methods are discussed, including coaching, lectures, job rotation, and role play, along with their respective advantages and disadvantages. The report also outlines a systematic approach to planning and implementing training programs, including needs identification, learning requirement definition, objective setting, and evaluation techniques. Furthermore, the report examines the role of the UK government in supporting training and development initiatives, highlighting its focus on lifelong learning and competency movements. Finally, the report discusses contemporary training initiatives and their impact on small and medium-sized enterprises, including Tesco, emphasizing the importance of continuous improvement and employee skill enhancement.

HUMAN RESOURCE
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................................2
TASK 1..........................................................................................................................................................3
TASK 2..........................................................................................................................................................3
2.1............................................................................................................................................................3
2.2............................................................................................................................................................4
2.3............................................................................................................................................................4
TASK 3..........................................................................................................................................................5
3.1............................................................................................................................................................5
3.2............................................................................................................................................................6
3.3............................................................................................................................................................6
TASK 4..........................................................................................................................................................6
4.3............................................................................................................................................................7
CONCLUSION...............................................................................................................................................7
REFERENCES................................................................................................................................................8

INTRODUCTION
Human resources play a very crucial role in every business organization in order to make it
successful and effective. In the absence of personnel, no business organization can survive its business
activities and function. Corporation needs to maintain human resources in an effective manners so as they
can perform job excellently in order to achieve its predefined goal and objective (George, Haas and
Pentland, 2014)With assistance of appropriate policies and procedures business unit can retain
personnel’s for long term as it can attain its desired success. In this project report, importance of human
resources and their development has been discussed with respect of TESCO. Further, training and
development needs of personnel’s in an organization has properly addressed in this report. In addition to
this, role of government with regards to training and development has also studied in this research project.
Moreover, various training methods and its advantage, disadvantages discussed with respect of cited
venture.
TASK 1
1.1 1.2 & 1.3 in converted in PPT
TASK 2
2.1
In an organization, there are various department such as finance, marketing, human
resource, administration, production and manufacturing. In these all section required well skilled
and capable employees who can accomplish assignments as per company requirements. Training
and development is an appropriate method through which employees can enhance their
knowledge, skills and capabilities to perform their job at workplace in an effective manner.
Following are some department in TESCO, where employees required training and development
programs-
Marketing department- In this department, employees required to learn the criteria and pattern
to enhance marketing activities. Employees needed to learn marketing functions such as planning
for sales, distribution, capability to design attractive promotional activities and other marketing
related practices. In this section, personnel’s can learn over all knowledge and skills of marketing
that how to perform in the market in order to sales product and services (Salas and et.al., 2012).
Finance department- In the fiancée department of TESCO, various finance related activities and
function can learnt by employees. Employees are required to learn various skills and knowledge

such as maintain financial statement, control of budget, record all financial transaction and
prepare report of all financial activities.
Human resource- It is very important department in the TESCO in which all planning,
organizing, controlling and monitoring function are performed by HR manager. In this section
employees required to learn various HR activities such as manage people at workplace, design
effective firm’s policies and practices and developed a well systematic process of recruitment
and selection.
2.2
In the TESCO organization, its main objective is to increase number of customers and
profitability by delivering of excellent services in retail sector. With assistance of effective
training methods, corporation can able to enhance the quality of performance and ability of
employees. There are various on job training and off job training. In on job training, trainee is
placed on a specific job and taught the skills and knowledge necessary to perform it. On the other
hand, in off job training, the methods of training which are adopted for the development of
personnel’s away from the field of the job. Following are some training methods through which
company can easily trained employees at workplace-
Coaching- In this training method, the person who gives training is known as coach. He/she
supervise, guide and teach trainee about a particular topic. In this process, trainee provide
feedback to coach about coaching.
Lecturers- It is the suitable training method which is apply when numbers of trainees are quite
large. The advantage of this method is that this is very easy method to teach many trainees at a
single place (Gray and et.al., 2013). In this concept various concepts, models and principles are
explained very clearly and there are face to face interaction between trainees and trainer.
However, it is difficult to conduct and it is time consuming method.
Job rotation- In this concept of training, trainees are moved from one job to another job in order
to gain knowledge and experience from different job assignments. The advantage of this method
is that through this method, trainees have an opportunity to perform various tasks and get
knowledge about different job at workplace. Some time conflicts can arise when employees
unable to understand different task at different place.
Role play- In this method of training problem situation is simulated asking the employee to
assume the role of a particular person in the situation. The major advantage of this method is that
trainee interacts with other participants for performing different roles at workplace. The whole
play will be recorded and trainee gets an opportunity to examine their own performance. Some
time it arise frustration among people while they manage different task.
2.3
As per the above discussion it has been ascertained that training and development
programs and methods is very helpful for TESCO in order to make employees effective and

enhance their knowledge and skill related to their job. In order to conduct training and
development event, HR manager of cited venture is required to plan and design a systematic
approaches through which employees can able to get opportunity to learn various skills. There
are various approaches that adopted by HR manager of cited venture. These are as follows-
Identify training needs- This is a first and important stage under which HR manager of TESCO
required to identify the actual requirement of training at workplace. In this process, manager find
out employees lack of ability and analyze their performance. On the basis of employees
efficiency, training will be conducted in business enterprise.
Define the learning requirement- After identify the training needs to employees at workplace.
In next stage, manager define the learning requirement under which he/she sets the various
methods of learning through which training will be provided at workplace (McGrath, 2012).
Set objective- In this stage, HR manager of cited venture, define and set the goal of training.
He/she determine objective of training and set what is objective of conducting training at
workplace.
Plan and implement training-If HR manger set the objective of training in an organization. In
next stage, he/she develop a systematic planning and finally implement of training event in the
business organization. In this stage, He/she analyses who will be give training and what methods
will be appropriate for trainees in order to specific requirement at workplace
Evaluate training-After developed an systematic planning and implementation of that planning
in next stage HR manager finally evaluate the training event. Under this stage, he/she observe
that what level training is successful and effective. Furthermore, manager observes the outcome
and result of training and evaluated employee’s performance at workplace.
TASK 3
3.1
From the above discussion it has been ascertained that TESCO’s HR manager can adopt a
well designed systematic approach for training and development workshop so as its personnel’s
can enhance their quality of performance and skills at workplace. Through this corporation can
achieve its predefined goal and effective success. In order to evaluate the output and result of this
training and development workshop in the company, manager needs to use a well designed
evaluation techniques so as he/she can measure the success and outcome of this event. There are
various methods of evaluation which can adopt by manager of cited venture to observe the result
and efficiency of employee’s performance. These techniques are as follows-
Questionnaire- This is the best and appropriate method of taking review about the training and
development workshop. Through this method, HR manager identify the advantages and
disadvantage of training event (Salas, Weaver and Shuffler, 2012). Further he/she can able to
assess the results and progress of employee’s performance at workplace. This is a document

under which various questions of training related includes. Employees has to fill that document
on behalf of their experiences.
Feedback option- This is another very supportive method under which manager takes feedbacks
and reviews about employee’s performance. Through this manager can identify the strength and
weakness of training event.
Observation sheet- In this document, various questions included about training results and
benefits which have top fill by employees. Manager can observe employees improvement and
skill through this method.
3.2
As per the above discussion it has been ascertained that various methods of training
evaluation has been taken by TESCO manager through which he/she can observe the result and
outcomes of this event. On behalf of this techniques manager can able to analyze employee’s
strength and weakness about their performance. In addition to this, manager can also observe that
at what level organization needs to improve employees efficiency and what measures should use
in order to manage employees performance at workplace (Gallo and et.al., 2014). Through this
training workshop, many personnel’s can increase their work efficiency and ability. The training
program created a scope of improvement and adjustment for the management for an effective
result in performance. With active participation and support of both management and workforce,
the experts provides ides of training facilities which can be best suited to the current work
scenario.
3.3
The evaluation method accessed the success of the event quite appropriately. The
evaluation identified the needs and problems of the event which need to be adjusted for an
effective output and ensuring better participation. All employees who takes participation in the
assessment which ensures the viability and reliability of the evaluation methods.
TASK 4
4.1
In every business organization, the importance of human resource development is
continuously increased. The government of UK has realized the rapidly growing continuous
training and development needs and has been designed several training events for public and
private organization in UK. Government is emphasizing the importance of training and
development as they aim to remove the barriers of employ ability of those that have fewer
opportunities to do so (Estampe and et.al., 2013). This is where the idea off lifelong learning is
becoming the main initiatives of the government to create such opportunities to a wide range of
communities and backgrounds. The main objective of lifelong learning is to increase the demand
for learning, using vocational learning to create a fun and stimulating learning process.

Moreover, provides the opportunities to employees to redevelop their skill, without having to
continually take courses, but to simply update their current skills and knowledge.
4.2
Competency movement plays a very significant role in order to gain competitive
advantage in the firm. This has made other firms to concern about the performance gap of their
firms .In this context, private organization are investing more capital and efforts to increase
competence advantage (Jenter and Kanaan, 2015). The competence movements can assistance to
gain effective and strong goodwill in the market. Only employees performance can increase this
competency framework within firm so as it can perform effectively in the market. The firm don’t
want competency in employees performance fall in competitive disadvantage which means poor
services quality, inefficient production, low motivation etc. Deloitte is a private consulting and
auditing firm makes huge investments in training their employees. It provides a huge platform its
employee’s development and improvement by various activities and investment. On the other
hand, TESCO is a public limited company which has developed continuous efforts to improve
the performance and service quality at a standard level.
4.3
Contemporary training initiatives was taken by the UK government to provide the small
and medium firm industry a useful training and development programs to boring stability and
growth in economy (Ngo and et.al., 2014). The training is vocational and aimed at quick learning
on various areas of a business. The contemporary training facility is quicker process of
development in the vulnerable working atmosphere. In the context of TESCO contemporary
training will assist the employees to adopt effective skills as well as design attractive and healthy
environment at workplace. The training is evaluated concentrating the expectation of customers,
competitive position in market, increase good will and other ability factors of corporation.
CONCLUSION
From this project report it has been ascertained that human resources play a very
supportive and crucial role in development of business success and effective result. TESCO can
organize effective training and development workshop event by use of various techniques such
as seminars, lecturers, role play and job rotation. Through these training methods, corporation’
HR manager can able to enhance their ability and skills of work perform ace so as company can
able to gain its effective result and desired objective. In addition to this, employees performance
can measured by various methods such as questionnaires, feedback and observation sheet. It has
been found that corporation training event can be effective by use of various training on job
training and off job training.

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