Essentials of Managing Human Resources: Grand Hotel Case Study

This case study examines the Essentials of Managing Human Resources at the Grand Hotel, focusing on workplace safety and accident prevention. The analysis highlights the importance of supervision and enforcement of safety standards despite adequate training and resources. The study addresses the increasing accident and injury claims, attributing them to a lack of adherence to safety protocols and inadequate supervision. The employer and employee responsibilities in executing workplace safety policies are discussed, emphasizing the need for a task force to monitor compliance. The hotel's culture of well-being, evidenced by comprehensive provisions and training programs, is also assessed. The case study concludes by emphasizing the need for consistent enforcement and monitoring to ensure a safe and healthy work environment, drawing on relevant literature to support the arguments.

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ESSENTIALS OF MANAGING HUMAN RESOURCES
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Essentials of Managing Human Resources
Grand Hotel has a well-placed policy and culture on workplace safety and wellness. The
firm trains its employees constantly including the new and on-going employees within the
organization. In this case, the problem causing the increased workplace accidents can be equated
to the lack of supervision and accountability to ensure the workers observe the issues focused on
in the training programs1. The fact that the training and adequate facilities remain available to the
workers and the guests suggests the lack of proper enforcement2. As noted, the safety audit by
the body indicated all things were in place, as could be observed. However, the applicability of
the items provided and the supervision to ensure its implementation hangs in the balance. Thus,
the core issue remains with the enforcement authority to ensure all efforts are put into practice.
Case Study Questions
Question 1
The accident and injury claims might be increasing owing to the lack policies or
workforce to supervise and ensure all workers utilize and adhere to the safety standards set in
place. Most of the workers might be trained but fail to materialize the same within the
organization. For instance, if a security process seems long for an individual, one might take the
option of a shortcut which might bypass the required standards. Therefore, the lack of adherence
and the absence of an enforcement unit might be the leading factor to the increase in accident
claims including back and wrist injuries3. As such, the required lifting procedures and materials
1 Prud’homme, Brigitte, Brigitte Prud’homme, Louis Raymond, and Louis Raymond.
"Implementation of sustainable development practices in the hospitality industry: A case
study of five Canadian hotels." International Journal of Contemporary Hospitality
Management 28, no. 3 (2016): 609-639.
2 Helmreich, Robert L., James R. Klinect, and John A. Wilhelm. "System safety and threat
and error management: The line operational safety audit (losa)." In Proceedings of the
Eleventh International Symposium on Aviation Psychology. 2017.
3 Fang, Dongping, and Haojie Wu. "Development of a Safety Culture Interaction (SCI)
model for construction projects." Safety science 57 (2013): 138-149.

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are not being utilized fully, and there is no administration effort in ensuring the processes remain
followed.
Question 2
Employers and employees are responsible for the execution of workplace safety policies.
In the case of the scenario, the firm has done its best to ensure the provision of items and training
of staff on the use of the commodities procured. On the other hand, the duty of the employees is
to utilize the resources and air views whenever such provisions decrease in supply. In this case,
the Hotel needs to ensure employees adhere to the policies and procedures indicated in the
facility. Thus, there is a need to create a task force to ensure implementation of the policies by
observing and carrying audits on the frequency at which employees utilize the resources. By so
doing, the firm would ensure the workers work in a safe environment and a healthy manner.
Question 3
The Hotel has a culture of well-being as evidenced by the provisions provided to the
facility. First, the firm has given enough provisions which surpass those spelled out by the law.
Employees, upon entering the organization undergo training which prepares them for a safe
environment using the items provided according to the law4. Besides, the existing employees
undergo refresher training and training whenever new safety measures are instituted. At the same
time, the safety audit conducted when the employees complained ascertain the presence of
proper standards which justify the culture of well-being within the hospitality
4 Antonsen, Stian. Safety culture: theory, method and improvement. CRC Press, 2017.

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Bibliography
Antonsen, Stian. Safety culture: theory, method and improvement. CRC Press, 2017.

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Fang, Dongping, and Haojie Wu. "Development of a Safety Culture Interaction (SCI) model for
construction projects." Safety science 57 (2013): 138-149.
Helmreich, Robert L., James R. Klinect, and John A. Wilhelm. "System safety and threat and
error management: The line operational safety audit (losa)." In Proceedings of the
Eleventh International Symposium on Aviation Psychology. 2017.
Prud’homme, Brigitte, Brigitte Prud’homme, Louis Raymond, and Louis Raymond.
"Implementation of sustainable development practices in the hospitality industry: A case
study of five Canadian hotels." International Journal of Contemporary Hospitality
Management 28, no. 3 (2016): 609-639.