Human Resources: Values and Contributions to Organizational Success

This report provides a comprehensive analysis of the values and contributions of human resources to organizational success. It begins by assessing the significance of organizational design theory, using Amazon as a case study, and explores how organizational structure impacts achieving strategic goals. The report then evaluates various tactics and strategies for recruiting, retaining, developing, and rewarding human resources to cultivate a talented and devoted workforce, referencing Maslow's hierarchy of needs and motivational techniques. Furthermore, it delves into current HR trends, emphasizing the importance of research in understanding diverse cultures and languages within a global context. The report concludes by discussing the future of HR as a function, highlighting its increasing influence on workforce behavior and organizational culture.

36 – Human Resources
–Values and
Contributions to
Organizational
Success

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
P1. Using particular organizational examples, assess the significance of organizational design
theory in the context of organizational structure and achieving organizational strategy............3
TASK 2............................................................................................................................................6
P2. Evaluate the many tactics and strategies used to recruit, retain, develop, and reward human
resources in order to produce a talented and devoted workforce................................................6
TASK 3............................................................................................................................................7
P3 Conduct research and draw on current knowledge to provide proof for new HR trends.......7
TASK 4 covered in PPT..................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and Journal......................................................................................................................10

INTRODUCTION
Human resources are valuable part of any organization who helps them to achieve
success by attaining their goals and objectives (Al-Qudah, Obeidat, and Shrouf, 2020). In order
to attain there objectives and organization is required to create an effective organizational design
and structure which will help them to manage their human resources and other strategies.
Amazon is a large multinational company deals and several types of technology having their
focus on cloud computing artificial intelligence in commerce and digital streaming. The
company is considered as the most valuable brand of the world and was established in 1994. In
the beginning Amazon started as an online platform for book lovers but further they expand their
business by selling video games, software, electronics, apparels and many more. The company
has achieved a great success in past few years and this report helps to understand the value and
contribution of human resources and the success of Amazon this report contains the importance
of organizational design theory used in an organization for their organizational structure for the
purpose of fulfilling their strategies. Further this report also contains several approaches and
techniques contemporary knowledge used by an organization to attract maintain develop and
promote their human resources and the response for organizational design towards the adaptation
of changes in the organization.
MAIN BODY
TASK 1
P1. Using particular organizational examples, assess the significance of organizational design
theory in the context of organizational structure and achieving organizational strategy.
Organizational Design as an historical concept.
Organization design generally means to plan the various operations and structure of an
organization for achieving its success. Understanding the concept of organization design it is
essential to understand what the organization is (Armstrong, and Taylor, 2020). An organization
is nothing but a formal structure of relationships, authorities and responsibilities with the help of
which an organization is able to achieve their particular goal or objective. In order to form an
organization it is essential to have a particular goal or objective to be achieved with the

organization. In order to form an organization it is essential for an individual or group of
individuals to decide the design of the organization which helps to define the structure as well as
functions of various people connected with the organization. An organization structure is nothing
but a process to form a relationship between system operating process jobs and people who are
giving their best efforts to achieve the goals and objectives set by the organization. With the
increased competition in the market it became essential for an organization to design the
functions of the organizations effectively (Brewster, and Haak-Saheem, 2020). The main
difference between organizational structure and organization design is that the organizational
structure is only a distribution of lines and boxes defining the organizational chart where has an
organizational design is much more than it because it helps an organization to identify the needs
and wants of the company and analyses the gab of their current state and the future state.
Contemporary OD
In order to consider a large organization like Amazon there are generally three types of
organizational structure that are considered for attaining their strategic objectives. These
organizational structures are functional structure divisional structure and matrix structure.
Amazon is a large organization and required to focus on both functions as well as product
simultaneously use matrix structure in their organization. Use of this structure in Amazon does
not help only help them to attaining the work with the help of employees but also provide them
an advantage to focus on functions. The main advantage of using matrix structure is is that with
the help of this Amazon is able to make effective use of their resources as it is beneficial for both
horizontal as well as vertical communication process in the organization which reduces the
difficulties of cooperation and coordination (Dodokh, 2020).
The impact of the external business environment on Organizational Design.
External market has a great impact on the environment of Amazon. Among all the external
environment factors the Amazon Company is generally affected by their competitors in the
market and the legal and political situation of the country. Apart from this as the company deals
in e-commerce business the technological factors of the market can also have a great impact on
the business environment. Hence, with the impact of external business environment the
organization, they can be required to change their design for making themselves suitable to
survive in the external business environment (Erkmen, Günsel, and Altındağ, 2020).

Sustainable performance:
Only designing work and organization is not enough it is essential to understand that the design
of the organization is created a structured in such a manner that they can deliver their best as well
as suitable efforts towards the achievement of short as well as long-term objectives of the
organization. In order to make an effective organizational design it is essential for the developers
to focus on their sustainability as it is the important factor for the success of the organization
(Karman, 2020).
Agile organizations:
To create an agile organization the organization is required to fulfill the particular characteristics
of an agile organization which includes a consistency delivery as well as work life balance which
are directly connected with the goals of the organization. Organization helps a business process
to develop and design in which customers are valued and provide sustainability with flexibility
of work to the employees. This organization is the result of smart decisions of human resource
department.
OD theories and models:
In order to create an effective design for an organization several authors has provided their
theories and methods (Mansour, 2020). In order to create an effective organizational design for
amazon two theories or model are considered suitable and that are Star Model and McKinsey 7s
framework. Both the model explained below:
Star Model
Star model is developed by Jay Galbraith who has provided the design policy to be divided in
five categories provided below:
Strategy: The process of defining the direction for organization and its workers is called
organizational strategy.
Structure: In the process of organization design the structure helps to identify the particular
position of decision making power in organization.

Processes: his category of organization design policy required to provide several functions to be
performed in the organization including flow of information (Pukkeeree, Na-Nan and
Wongsuwan, 2020).
Reward: In this category motivation is provided to the human resource of the organization for
their desired behavior to make production effective.
Selection and development: Jay Galbraith also finds it important to select and develop right
people in the organization as it helps the organization to achieve growth easily and maintain
corporate policies.
McKinsey 7s framework:
McKinsey 7s framework is a process which has been developed to design an effective
organizational structure in order to improve their performance. This framework focus on
important 7s of an organization which has a great impact on its productivity. The elements of
these 7s model can be divided in two different types that are hard elements which are associated
with organizational Management and structure which has a great influence on the human
resources. Whereas in soft elements it is difficult to describe they are related to the culture and
less tangible elements of the organization. The seven elements of this framework structure,
strategy, skill, system, shared, values, style and staff. Amazon also use McKinsey 7S model in
order to design their organizational structure in effective manner so that they can find some
elements to focus on proper designing of the system. The elements provided by this member are
the essential elements which needs to be focused by Amazon during their organization design.
TASK 2
P2. Evaluate the many tactics and strategies used to recruit, retain, develop, and reward human
resources in order to produce a talented and devoted workforce.
In order to attract maintain develop and promote human resources in an organization it is
essential for them to maintain different kinds of motivation in their employees (Silva, Pereira,
and Magano, 2021). This motivation will help the organization to have skilled as well as

dedicated work force for them. The Maslow’s hierarchy of need theory is very helpful for
Amazon to identify the needs of employees in the organization which are required to be
completed by the Amazon. The Maslow hierarchy need theory on Amazon Company is given
below:
Physiological needs: Physiological needs of the employees of Amazon are fulfilled by providing
them proper salary and other basic needs.
Safety needs: In order to fulfill safety needs Amazon provides various incentives for their
sickness and safety in form of allowances and programs.
Social needs: Social needs drivers to the needs of love and belongingness in the organization and
requires to create a friendly environment in Amazon.
Self-esteem needs: Self-esteem needs refers to the psychological needs of an individual which
are fulfilled by the operations and getting rewards for their efforts in the organization. Amazon
has a proper appraisal system as well as reward system for their employees which fulfill the self-
esteem needs of their employees.
Self-actualization needs: In order to fulfill self-actualization needs of employees, Amazon
provides regular training and development programs which develop them to become more
efficient in their careers.
Apart from this amazing uses two types of motivation that is extrinsic as well as intrinsic
motivation as a useful technique to attract and maintain their skilled and dedicated workforce
with them (Waldan, 2020). Extrinsic motivation is a type of motivation which are developed by
the managers and leaders from the outside forces such as rewards and other benefits to the
employees. On the other hand intrinsic motivation has been blocked in the employees with the
help of leaders and managers through self-directed learning and deepest level of thinking
techniques.
The motivated employees work effectively in the organization and help them to achieve a great
reputation in the market. This reputation is a great approach which have some reason to attract
more and more talents towards them.

TASK 3
P3 Conduct research and draw on current knowledge to provide proof for new HR trends.
Developing knowledge through research:
Every country has their own different culture and language Titan order to manage human
resource in effective manner it is essential for the organization to research on the culture and
language followed by the individuals in an organization. This contemporary research is very
essential to to develop human resources for the organization as it provides the criteria to develop
the human resources. This research will help to develop a proper knowledge regarding the
country or region in which Amazon is operating and the development criteria for human
resources in that country. Amazon is an organization who operates globally and required to
manage their staff all over the world. This research of developing knowledge will help to identify
the various skills and knowledge present in the individuals and the requirement of the
organization to be provided to their individual so that they can design their training and
development program accordingly. In this way research helps a lot to develop knowledge in
various countries as this process is same in the global environment (Waldan, 2020).
The future for HR as a function and process:
With the advancement in technology the role of human resource has been increasing as they have
a great influence on the behavior and culture of the workforce. It is essential for an organization
to maintain this function of human resource and follow a proper process for the practices and
skills required for effective human resource in the organization. The organization is required to
follow cross culture and judgement in the organization so that they can have effective employees
from the world. Amazon is a global organization and hence have its impact on the human
resource also as they will require people with great skills of different cultures full stock in order
to manage the function of human resource in the organization it is essential for Amazon to
manage the behavior and culture of their workforce and have adept cross culture as well as
globalization process in human resource Management also.
Contemporary HR challenges:
There are several human resource challenges which are faced by an individual due to the external
as well as internal factors which became a great barrier in the effective human resource

management of the organization. The mean and most important challenge of human resource
department faced in Amazon was of staffing where they has faced a problem of recruitment and
availability of skilled labor in the market. As the whole work is of Amazon is dependent upon
their effective and skilled staff members and not able to recruit skilled labor for their
organization will create a great problem or barrier to the effective human resource management
in the organization. Apart from this the organization can face several challenges such as change
management learning and development compensation organizational effectiveness leadership
development and many more (Waldan, 2020).
TASK 4 covered in PPT.
CONCLUSION
The above discussion helps to conclude that attention design is an effective tool which
has been used by large organizations to achieve success. Amazon understand the value of their
human resources and adopt their organizational design in accordance to the value and
contribution of human resources in the development. Various models like star model, McKinsey
7s framework helps to identify the meaning and importance of organizational design on the other
hand the organizational design helps to identify the importance of talent management in the
organization. The contemporary knowledge provides support with the emerging trends of human
resource development in several organizations which helps in effective designing of
organizational structure.

REFERENCES
Books and Journal
Al-Qudah, S., Obeidat, A.M. and Shrouf, H., 2020. The impact of strategic human resources
planning on the organizational performance of public shareholding companies in
Jordan. Problems and Perspectives in Management, 18(1), p.219.
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice.
Brewster, C. and Haak-Saheem, W., 2020. Comparative human resource management.
In Human Resource Management in an Emerging South Asian Economy (pp. 21-36).
Routledge.
Dodokh, A., 2020. Impact of human resources management practices on workplace knowledge-
hiding behaviour. International Journal of Knowledge Management Studies, 11(3),
pp.298-324.
Erkmen, T., Günsel, A. and Altındağ, E., 2020. The Role of Innovative Climate in the
Relationship between Sustainable IT Capability and Firm
Performance. Sustainability, 12(10), p.4058.
Karman, A., 2020. Understanding sustainable human resource management–organizational value
linkages: The strength of the SHRM system. Human Systems Management, 39(1), pp.51-
68.
Mansour, M., 2020. The relationship between human resources management practices and job
engagement: The mediating role of psychological capital. Management Science
Letters, 10(13), pp.3047-3056.
Pukkeeree, P., Na-Nan, K. and Wongsuwan, N., 2020. Effect of attainment value and positive
thinking as moderators of employee engagement and innovative work behaviour. Journal
of Open Innovation: Technology, Market, and Complexity, 6(3), p.69.
Silva, C.S., Pereira, C. and Magano, J., 2021. The value of project management to
competitiveness: key factors from a holistic and practical perspective. International
Journal of Managing Projects in Business.
Waldan, R., 2020. The Effect of Leader Support and Competence to the Organizational
Commitments on Employees Performance of Human Resources Development Agency
in West Kalimantan. Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK), 9(1), pp.31-
46.