Huntsman Hotel: HR Management Report on Change Management Strategies

This report provides an in-depth analysis of the human resource management challenges faced by Huntsman Hotel plc. It begins with an introduction highlighting the importance of employee efficiency and the impact of effective HR practices, particularly in the hotel industry. The report then details a memorandum outlining key issues such as inadequate management skills, inactive top managers, and an ineffective wage structure. It emphasizes the need for change management to address these problems and improve service quality. The report also includes a job advertisement for a Deputy Hotel Manager in the UK, specifying the required skills and experience. Finally, the report discusses the company's expansion plans and the importance of a robust HR strategy to support its growth, including recommendations for training, recruitment, and organizational structure changes to facilitate successful market penetration and achieve its expansion goals. The report underscores the need for a transparent and fair organizational culture to boost employee motivation and performance.

MANAGING HUMAN RESOURCES
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Table of contents
1.0 Introduction:.........................................................................................................................3
2.0 Task 1:..................................................................................................................................3
3.0 Task 2:..................................................................................................................................7
4.0 Conclusion:........................................................................................................................10
Reference:................................................................................................................................11
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1.0 Introduction:
Employees are the main pillars of an organisation and they drive performance of any
organisation. If they are efficient, the company will run efficiently and if they are inefficient
company will lose its business. This also depends on the type of the business. in case of the
hotel business, front staffs have a good control over the performance and reputation of the
hotel as they are the one who interact with the customers of the hotel. This paper focuses on
the management of the human resources by shading lights on how the company will
undertake the change management process in order to invade the markets of the other
countries. The paper highlights a memo presenting the issues of the company along with the
job advertisement for the requirement of a hotel manager for the location of the UK. lastly,
the paper summarises with a discussion which is aimed at the investors, objective of which is
to make them understand about the change management process and seek investment for the
future expansion.
2.0 Task 1:
a. Memorandum
Company name: Huntsman Hotel plc
Change is the process to modify the internal systems in order to cope with the external
situation of the business. Change management process helps the organisation to mitigate the
challenges currently faced by the Huntsman Hotel plc. The process involves all the
stakeholders to change the way they behave and interact within the organisation.
Consequently there is also chance of facing restriction from the side of the employees.
Like all the other businesses in the economy, Huntsman Hotel plc is facing lot of the
challenges in the business. However, most of the challenge stems from the fact that, the
company has a low level of human resource management. This not only creating problem for
the existing staffs of the hotel but also affecting the quality of the service provided to the
customers. Therefore the issues of the hotel need to be addressed and mitigated for the
betterment of the performance of the hotel.
One of the crucial issues of the hotel is that the managers of the company have inadequate
skills when it comes to managing the employees of the organisation. Consequently, the front
staffs of the hotel are not properly guided for the delivery of the services to the customers. In
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turn, this is affecting the quality of the service. Therefore, there is a need for the human
resource department to change and update the skill set of the managers. According to Shields
et al. (2015), in the hotel business an efferent manager can earn a good reputation of the
company. This in turn may result in a good performance of the hotel. This change will also
help the mangers to acquire new skill sets related to the managing hotels. Indirectly, this
change management process of the company will also fulfil the objective of the company to
get each of the employees’ potential level of performance for the organisation. In order to
mitigate this challenge of the company, the management can put the managers through
training processes to enhance their skills of human management.
Furthermore, the company is also facing the challenges in terms of inactivity of the top
managers. As per the case of the company, the top managers are mainly inactive and hence
front staffs are the one who takes the daily decisions. As a result any kind of mistakes make
the front staffs liable and hence the front staffs get de motivated due to the rude behaviour of
the managers. Fan et al. (2016) stated that decrease in the motivation of the employees is
more harmful than it seems. It directly affects the financial performance of the hotel as in the
hotel business, front staffs are the employees who come in contact with the customers of the
business. Therefore the management needs to undertake change management process to
compel the managers to take active part in the operation of the hotel. The management of the
company can undertake a decision to change the organisation structure of the company. Pant
(2015) highlighted that, organisation structure ensures that all the decisions of the company is
taken in a systematic way, the important ones are taken by the upper position of the
hierarchy. Therefore there is a need for the company to undertake a change management
process to modify the organisation structure of the company.
Last and the most important issue related to the company is the wage structure of the
company. In fact, the hotel company does not have any fixed and feasible wage structure for
the employees including the managers. The company takes the decision to increase the pays
of the employees depending on the situation such as when the employees are leaving and
many more. Employees also allege that, the management of the hotel engages itself in
partiality and favours the top managers especially the one who is close to the owner, in terms
of pay. Consequently, the employees remain confused related to the pay they receive. Jackson
et al. (2014), noted that the pay of the employee hugely affects the motivation which in turn
affects the performance of the overall organisation. Therefore, there is a need for the change
management to install a systematic wage structure which is transparent and glitch free.
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Renwick et al. (2013) stated that a healthy organisation culture will instil a fair culture within
the company and hence can increase the motivation of the employees thereby improving the
performance of the hotel. Thus, the decision of the hotel to change the organisation culture of
the company will mitigate this challenge as well.
Moreover, the business is looking to invade and acquire hotels in the countries of European
Union. Ahmed et al. (2015) in this regard noted that, a successful global business operation
requires high quality of managers equipped with interpersonal and human management skills.
This in case of Huntsman Hotel plc is missing and the managers are mostly inactive and
inefficient. Thus, this calls for a change management within the organisation so that; the
managers can be given adequate amount of training to handle the global business of the hotel.
In addition to that, the human resource department needs to take decision to recruit high
quality of managers who has knowledge of the foreign language. This can increase the cost of
the company however, for the successful penetration of the foreign market it is convenient.
The owner of the hotel also aims to have around 150 hotels within 5 years therefore, a more
formal organisation culture needs to be instilled within the organisation as the existing
organisation structure and the culture is not suitable for the foreign market invasion and
business expansion.
b. Job advertisement:
Company name: Huntsman Hotel plc.
Position: Deputy Hotel manager for the UK hotel
Number of Vacancy: 1
The requirement of the company:
The company is looking for highly skilled and experienced managers for the hotels in the
UK. The requirement of the post is urgent and hence company is emphasising a lot on the
process. The company has their hotels in the UK currently and the number of the hotels is
increasing. In addition to that, the company is also looking to expand their future business in
the foreign market of the European Union. Therefore there is a huge scope for the managers
of the company to enhance their expertise and the skill sets and experience. The company
may also send the manager in the markets of the European Union when there is necessity.
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Job advertisement for the hotel manager for the UK
location
Company name: Huntsman
Hotel plc.
Position: Deputy Hotel manager
for the UK hotel
Number of Vacancy: 1
The requirement of the company:
The company is looking for highly skilled and experienced managers for the
hotels in the UK. The requirement of the post is urgent and hence company is
emphasising a lot on the process. The company has their hotels in the UK
currently and the number of the hotels is increasing. In addition to that, the
company is also looking to expand their future business in the foreign market
of the European Union. Therefore there is a huge scope for the managers of
the company to enhance their expertise and the skill sets and experience. The
company may also send the manager in the markets of the European Union
when there is necessity.
The technical requirement for the post of the Hotel manager:
The post of the hotel manager requires many of the technical skills and expertise. One of the principle requirements for the job of the hotel
manager is the skills of communication. Efficient communication skills allow the managers to express their needs with the stakeholders of the
business. According to Sanders et al. (2014), the communication is the basic skill that is required for the job of hotel manager. Without this skill
it is impossible for an individual to be a hotel manager. As a hotel manager it is important for the individual to express and hare the needs of the
business. It is important for the manger to communicate efficiently with the stakeholders of the business. Thus the company wants an individual
who has good communication skills.
The second necessary skill of the post is organisation of the individual. The company seeks a organised individual who first formulates the plan
for an action. Then depending on the plan the individual undertakes activity in a systematic way in order to reach the objective and the goal. In
addition to that, the hotel company also wants someone who has high level of cognitive power. This will enable him to understand the implicit
rules and the regulation of the company. The cognitive skills are important for a manager for any kind of decision making process for the
organisation.
Team building is necessary for a chain of hotel. The managers are responsible to manage the teams so that they can work in teams for the
achievement of the goals of the hotel. In the sector of hotel, the service provision is related to the teamwork of the employees of the
organisation. Therefore the Huntsman Hotel plc is looking for someone who will manage team of employees for the service provision. In
addition to that, the individual will also refrain from transferring the decision to the front staffs of the organisation by keeping himself inactive.
The manager needs to maintain a healthy level of rivalry among all the work team he maintains. This will amplify the performance of the hotel
company and instil a strong relationship between the employees of the organisation.
The hotel manager needs to work as an efficient leader of all the teams he manages. The goal of each of the teams needs to be taken care of by
the manager. Apart from that, the responsibility of the manager will also be to understand the needs of the different team members. The
manager will be responsibility to bind the team members of the organisation so that they can work together for the fulfilment of the goals of the
organisation. As a team leader of the hotel, the manager needs to make the objective of the organisation clear to each of the members of the
team.
Lastly, the manager needs to adapt to the changes in the external environment of the business of the hotel. Thus, in the change management
process, the manger has a crucial role to play. As a manager of a hotel, the individual needs to make sure whether all objectives and the aims of
the change process are understood by the members of each of the team the manager is handling. The company is looking to change few of the
existing practices of the hotel in order fulfil the objective and to deal with the changing external behaviour of the business. The hotel manager
will be working as a representative of the management team of the hotel. Thus the added reasonability of the hotel manger is to deal with the
restriction from the staffs of the hotel.

3.0 Task 2:
Refer to the PPT
4.0 Conclusion:
The paper talks about the management of the human resources and the change process related
to the human resources for the Huntsman Hotel plc. It first presents a memo for the employee
of the organisation related to the challenges of the company and the needs of the change
management. After the management provides a job advertisement for the recruitment of the
new hotel manager for the location of the UK. Lastly the paper summarises with the
discussion of how the change process will be initiated and what will be risk of the change
management process. This also shows that the investment in the company will be beneficial
for the investors in the long run.
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