Accommodation Services Management: A Case Study of Hyatt Hotels

This report provides an overview of managing accommodation services within the hospitality industry, with a specific focus on Hyatt Hotels. It identifies the scale and size of accommodation services, explains different forms of ownership, and discusses the roles of grading, classification systems, and online reviews. The report also details the organization of front office functions, key roles within the front office and housekeeping departments, and the importance of forecasting linen stock and guest supplies. Furthermore, it examines the inter-relationships between housekeeping and other departments, the importance of scheduling maintenance, and security measures within Hyatt Hotels, concluding with an assessment of the overall importance of effective accommodation management.

Managing accommodation services

Table of Contents
INTRODUCTION'...........................................................................................................................3
MAIN BODY...................................................................................................................................3
P1 Identify the scale and size of the accommodation services found within the hospitality
industry........................................................................................................................................3
P2 Explain the different forms of ownership available to accommodation services...................4
P4 Explain the organisation of front office functions within a variety of accommodation
services.........................................................................................................................................6
P5 Discuss the key roles within the front office department for a selected organisation............7
P6 Review the key roles found within the housekeeping department in a selected organisation
......................................................................................................................................................7
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand................................................................................................8
P8 Illustrate the importance of inter-relationships between housekeeping and other.................8
P9 Examine the importance of scheduling maintenance or repair work to minimise.................9
disruption to guests......................................................................................................................9
P10 Discuss the importance of security within a selected organisation
....................................................................................................................................................10
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

INTRODUCTION'
The term accommodation service is referred as the provision of accommodation on a
daily or weekly basis so as to provide the short stay to the tourists in different types of
establishments such as hotels, motels, bed and breakfast, services, hostels etc. Adjustment plays
a major role in a traveller's total experience of visiting a place. It is one of the big part of
traveller's expending. (Agyeiwaah, 2019). Therefore the role of accommodation manager is
crucial in hotel business/tourism business. Accommodation manager mainly deals with human
resources, budget and inventory. This report is based on the famous hotels corporation name
Hyatt which is an American multinational hospitality company headquartered in the riverside
plaza of Chicago. The company manages and franchises luxury and Business hotels, resorts and
vacation so as to provide the best Experience to the customers.
MAIN BODY
P1 Identify the scale and size of the accommodation services found within the hospitality
industry.
The term hospitality is really one aspect of the service industry. It primarily relates the
addressing of customer satisfaction and activity the needs of guests. This can be addressed by
dealing with issues such as lodging, amenities and travelling arrangements (Balachandra, Perera
and Thibbotuwawa, 2020). Hospitality is a broadly spread sector which is considered as an
important part of the economy as it provides a lot of services to the individuals and the customers
so that they can serve them with the best of their potential according to the needs and wants of
them. The hospitality sector is referred as the most effective sector which can solve the
customers issues related to the staying, booking, refreshments, vacations etc. along with that it
also provides the excellent features and facilities to the customers from different segments of
market so that they can maintain a well known reputed position in the market. Hyatt hotel is one
of the most popular hotel chains which provides the bet of its services to the customers so that
they can increase the customer satisfaction along with providing them with the best of their
qualities and services. Hyatt has traditionally catered to the upscale form of business by
expanding its operations and activities on a larger level. The hotel chain has included a lot of
variety in its services including the golf resort, Hyatt park etc. which are exclusive services
which are being provided by the Hyatt hotels. The grand Hyatt is a top tier luxury brand which

offers the residential style luxury, resorts and other services which can be opted by the
customers so that they can experience a better version provided by these services. Given below
are some of the accommodation services that are provided by the hospitality sector
Bed and breakfast
The bed and breakfast combines the sense of convenience with an attractive view for the
customers particularly for the ones who are consistently in the room.
Hotels
Hotels are the well known properties within the hospitality sector which provides the amenities
equal to the price which is paid by the customers for the room. The hotels contributes to a lot of
revenue to the hospitality industry (Bankova and Kutsarov, 2022).
Resorts
The term resorts fall into a high category which provides the exclusive services to the individuals
such as, yoga, wellness centres, good view and luxury services which can make the individuals
feel great and enjoyable.
There are various types of sizes and scales that classify as accommodation, the commonly used
market segments according to the needs and wants of the customers on the basis of scale and
space are as follows
 World class service
these are the luxury hotels which are provided by the Accommodation services such as resorts, 5
star hotels and other exclusive services which are opted by the business executives.
 Mid range services
the hotels offering mid range services are related to the 3-4 star hotels which attracts the largest
segment of the travelling public. These do not provide the elaborate service and has adequate
staffing.
P2 Explain the different forms of ownership available to accommodation services
There are various forms of ownership in accommodation such as, franchise, privately owned and
operated, leased and managed. These ownership form helps the hotels and other industries to
achieve he targeted objective so as to maintain a well known reputed position in the long run.
Given below are some of the ownership forms
 Franchise model

The franchise hotel action has clear pros and cons . While the hotel will benefit from
acknowledgment of the brand name by the consumers, a tried business model and national
selling, the hotel’s owner is dependent on that brand name for its enterprise. If the brand loses
quality with consumers, the owner’s business go through as well (Bharwani, Mathews and
Ghura, 2019).
 Privately owned and operated
The privately owned and operated business referred as the one which is has the most freedom as
the owner enjoys the profit and other advantages at a great level. The hotel owner is free to make
all the decisions and he is the one who is responsible for all the structure and growth of the
organisation. The private ownership is referred as the most popular forms of the Business in
which the owner has all the powers regarding the business.
 Leased form
Hired hotels are also in private owned, but the physical hotel structure belongs to someone else.
These types of set up are in the main on long-term leases. The lease giver will qualify a
minimum rent for the site, and may also view a sliding scale based on whole revenue for ongoing
rent.
 Managed
The germ managed form of ownership is related with the one which includes both privately
owned hotel partners with a recognised brand name and smaller more experienced hotel. The
hotel continues to be owned by the privates and the managing hotel functions the day to day
operations of the business along with the brand name as well. The managing hotel charges
royalties on the basis of total revenues which has been gained (Clemence, 2018).
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation
The hotel grading and classifications are referred as the Grading which are provided by the
customers so that they can give their feedbacks and other necessary terms which can help the
individuals and other people so that they can get a proper review regarding the services that are
availed by the customers. Various hotels and resorts have this facility in which they encourage
the customers so that they can give them the feedbacks and rankings which can be helpful for the
hotel to make further changes and improvement so that they can maintain a well known reputed
position the market. The ranking of the hotels includes various comments, starts, feedbacks and

other terms by which the individuals and the group of people can make themselves clear and be
more expressive about how they felt by availing the services and gaining different experience so
that they can give the rankings and gradings accordingly.
The purpose of online reviews is to examine and observe the various kinds of affects and Impacts
that online review can put on the hotel by which they can classify the hotels on the basis of the
reviews. Given below are the roles of online reviews on the booking of accommodation of the
customers.
 Awareness
The online reviews and rating provide a clear and understandable aspect of the customers which
can help the individuals and people to look towards the various point of views of the customers
which can be helpful to choose the better accommodation for the customers (Ergashevand
Berdiev, 2020).
 Privacy and security
The term privacy and security is considered as an important part of the Accommodation as the
customers are quite concerned about their privacy and safety before booking any
accommodation. With the help of the reviews the customers can get aware and informed about
the security and privacy terms of the hotel.
 Shared Experience
The various customers shares their experiences so that they can inform other people regarding
their positive and negative feedbacks which can help the people to make sure that which
accommodation they want to select.
P4 Explain the organisation of front office functions within a variety of accommodation
services
Front Office Territorial division plays a crucial role in hotel and it is the face of a hotel or
hospitality set up. It is the first and the last division where the guest communicate. The Front
Office Department is responsible for creating first hand affect related to the level of services and
adeptness supplied. The front office purpose in a various way reported to the accommodation
services. Given below are some of the functions of front office department (Garza Ramírez,
2021).

 The front office department plays an important role in hold back an effective relationship
with the guests and other customers as they are the one who welcomes the guests very
first in the Hotel or any other accommodation services.
 The front office department meets and greets the individuals in a nice way as they are
first one whose ultimate goal is to delight the guest.
 The effective communication skills of the front department can attract the customers as
they can maintain a good conversation which can address the issues of the customers.
P5 Discuss the key roles within the front office department for a selected organisation
Hyatt hotel chain are one of the most popular chains of the hospitality industry which is
chosen by the most of the people as they want to gain the excellent experience. The front office
department plays a major role in the Hyatt hotel as it is considered as the most important
department. Given below are some of the roles of the front office department in the Hyatt
(Ginthotavidana and Waidyasekara, 2021).
 The front office department handles all the guest arrival and departures
 It maintains a warm and friendly manner with the interaction so that they can connect
with the customers.
 The front office department of the Hyatt hotels promote the hotel Amenities as well as
the food and beverages outlets to the customers.
 It provides all the information regarding the available services and facilities.
 It deals with the guests and Queries providing the highest level of customer service.
P6 Review the key roles found within the housekeeping department in a selected
organisation
Housekeeping team up can differ at a large level depending on the size of the hotel. Small
boutique hotels are provide the small unfixed amount of room attending for their customers,
while giant resorts can have hundreds of housework team members. Hyatt hotel is a large chain
of hotels which have a large workforce which can manage various tasks and activities so that the
functions can be performed in an effective and efficient manner. Given below are the key roles
of the house keeping department of Hyatt.
 Leadership roles are related with the desk manager, general manager and otjher assistant
directors who are responsible for various activities such as staff managing, expenses and
maintaining the standards.

 The housekeeping department of the Hyatt hotels keep on check the gathering arrivals
and departure reports.
 They also works with the front desk to arrange special requests and greeting the
amenities.
 The housekeeping department of the Hyatt hotels also holds the pre shift team meetings
and responds the guests too (King and Tang, 2020).
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand
The term inventory forecasting is referred as the method which is used to predict the
level of inventory for a future time period so as to avoid any kind of shortage, this also helps to
keep in check about the demand and sales of the business or an organisation. Hyatt hotel is a
popular hotel chain which uses the forecasting of inventory to predict the future guest demand
over a period of time. This types of forecasting helps the hotel in managing inventory in an
effective and efficient way so that they can reduce their problems. Hyatt hotel uses the linen
stock forecasting so that they can arrange the adequate amount of bedsheets, pillow covers and
other materials which are required in very room so that the guests should not suffer due to any of
these shortages. The linen forecasting is done by the Hyatt hotels as it is a basic requirement
which is needed to be provoked to the customers in order to provide them with the best of their
services. The hotel management properly arranges and manages the inventory stock, which is a
part of the revenue management strategy as it allow the various hotel managers to make
necessary decision regarding pricing, promotion and distribution which is based on the
anticipation of demand and the performance too. The effective inventory forecasting also helps
the Hyatt hotels to determine the future demand to set the various strategies to maximize the
revenue (Manfreda, Richardson and Melissen, 2020).
P8 Illustrate the importance of inter-relationships between housekeeping and other
key departments within a selected organisation to provide quality provision and service
The housekeeping department is considered as the most important department which ensures that
the repeat Business is obtained by providing the level of cleaning and various other services
which can meet the guest requirement. The housekeeping department is inter related with various
departments, such as sales, marketing etc. Hyatt hotels are quite effective and efficient towards

managing their house keeping department as they are well focused upon their tasks and activities
which are performed on a daily basis so that they can not create chaos while performing many
tasks and activity within the hotel. The housekeeping department is linked with various
departments such as,
 Coordination with purchase department
The Hyatt hotel procures out of stock items for housekeeping such as, guest supplies and
amenities, stationary, linen, cleaning materials etc.
 Coordination with personal department
House keeping department is linked with various components such as, Acquisition such as
human resource, recruitment, selection, socialization, Maintenance of compensation management
and motivation of the employees, performance appraisal system and reward management style.
 Coordination with sales and marketing department
There is an effectual coordination between the sales and marketing department and
housekeeping to maintain the supply of encouragement items in guest rooms and other areas of
the hotel. The sales and marketing department a wares the housekeeping of the tenancy forecast
for the entire year, which is divided up on a monthly basis. This also enables housekeeping to
fund for the necessary expenses.
P9 Examine the importance of scheduling maintenance or repair work to minimise
disruption to guests
Scheduling and maintain their activities is very necessary for the hotel business, because
they provide services to the customers, if customers are not satisfied with their services, then it
create difficulty. Hyatt hotels is a big hotel chain they need focus on preventive maintenance
which consist into three parts such as inspections, minor corrections and analysis that work done
properly or not. If they are able to maintain their scheduling properly, so able to get many
opportunities like they can keep their hotel running smoothly, reduce the large expenditure,
increases customer satisfactions, save the time and cost. This is important to generate safety and
Claines to build their brand image and they are able to compete in the market. Along with Hyatt
hotels is reputed hotel chain, so they have to work on this and maintenance helps to ensure that
they are able to manage their work properly (Sharma and Kaushik, 2022). Hyatt hotel need to

make sure that they daily check their schedule and if any customer face difficulty, so they are
able to response quickly and satisfied their customers Scheduling the activities and maintain the
work is very essential part for the hotel industry, if they are not focus on this, they face problem
to compete in the market and achieve their target.
P10 Discuss the importance of security within a selected organisation
Security in a hotel, or within the hospitality business, is crucial because it’s a security
system in place to protect staff, guests and physical resources and assets. Physical assets such as
instrumentality, appliances, buildings, guest property and even the hotel land. The safety and
security needs are considered as an important part of the business as they are the basic needs of
the individuals which are in the priority list of the individuals which can help them to feel safe
and secured in staying in the Hotel. The Hyatt hotel is a well known reputed chain of hospitality
sector which is chosen by the various business class executives and other rich class people to
gain the premium experience and advantages by opting it. Given below are the needs for security
in context of the Hyatt hotels (Xie and Chen, 2019).
 Monitoring Entrances and exits
The entrances and exits are considered as an important aspect which should be kept in check po
as to stay aware about who is coming and who is taking an exit. Hyatt hotel is a big chain which
requires a great need of security to stay safe.
 Preventing property damage
The Security is needed for the hotel as there are a lot of property which is expensive and
premium and can make the hotel bear loss when it gets broken. The proper security and safety
can help the Hotel to stay informed about their property and assets.
 Responding Quickly and Effectively to the emergencies
Hyatt hotel can maintain their security and safety guides by being aware and alert about the
activities which are going on in the hotel, the proper security management can be helpful in
taking necessary steps as, the Quick reaction and measure can be taken if any fire alarm and
other damage is occurred.

Conclusion
In this report it discuss the topic Managing accommodation services which is related to
Hyatt hotel, it discuss that how they perform their activities and satisfies their customers. Along
with it discuss the organisation structure of the hotel which support the company to mange their
work . In this report it discuss that how hotel manger owner accommodation of different hotels
chains and explain that how they achieve their target.