Analysis of Food and Beverage Systems at Hyatt Regency Hotel, UK

This report provides a detailed analysis of food and beverage operations within the Hyatt Regency Hotel in the UK. It begins by exploring the characteristics of food production systems, including centralized and traditional methods, and various service systems like table service and buffet service. The report then delves into the factors influencing menu and recipe choices, such as seasonality, availability, and financial resources, while also comparing the cost and staffing implications of different service systems. Furthermore, it examines the use of financial statements in food and beverage operations, including cost and pricing processes, and analyzes the purchasing process, addressing associated issues. The report culminates in the compilation of a food and beverage menu for a wedding reception event at the Hyatt Hotel, considering guest preferences, dietary needs, and budgetary constraints. This comprehensive overview provides valuable insights into the complexities of managing food and beverage services in the hospitality industry.

FOOD AND BEVERAGES

INTRODUCTION
In any hospitality industry, food and beverages plays an important role. It helps to give
them a variety of options to earn good profit in the market. It is very important to give priority to
its excellence and quality of food and beverage services. Hospitality industry includes hotels and
restaurants whose main aim is to increase the production of food services and their operations.
This report will analyse various aspects of food production systems and service in the Hyatt
hotel, UK. It will also analyse and discuss the factors which affect the menu and recipes for
specific production and service systems and will compare the cost and staffing of the different
system. This report will also discuss the use of financial statements in food and beverage
operations. This study will be done in context of Hyatt Regency Hotel in UK. It will also plan a
wedding event within an agreed budget, maintaining the standards of quality and health, safety
and security measures.
TASK 1
1.1 Characteristics of food production systems and the various food and beverage service
systems:
Food production system is a process in which the raw ingredients are transformed into
prepared and eatable market food products. Input, processing and output are three methods used
in food production system. Food Production System usually serves to the hospitality industry by
making their operations effective and profitable in the market.
Working as a catering manager in Hyatt Regency Hotel UK, it had discovered and
experienced the effectiveness of the food safety production and services operating in hotel. Food
production system of Hyatt Regency Hotel has been evaluated because it serves the best quality
of food with the best quality products being used in their preparation (Adegoke, A. S. and
Popoola, O. N. 2018). Their focus is on the safety and quality of food production which includes
various aspects:
 It helps to promote a diversified concept of food and cuisines to their customers.
 It fulfils all the basic needs and requirements of their customers in order make them
happy by providing better services to them.
 Hyatt Hotel is labour intensive industry.
 They keep on modifying their menus and food quality to serve better products.

There are various food production system known to the Hotelier, for example, centralised
method, traditional method, party, etc. Centralized method is a process which is used to deliver
prepared food to different kitchens to reach to their consumers. It widely used methods in
hospitality industry. In traditional method, the raw form of food material is brought up by the
hotel and kept in store rooms, which later on can be used to prepare and serve to their customers.
In party system, the Hotel takes order of various functions, like birthday, wedding, conferences,
etc., and prepare food on their demand and requirement (Andersen, M. L. and Skibsted, L. H.
2017).
Table service, assisted service system, plate service, silver service, single point service
system, etc. are some different types of food and beverage service systems. In table service,
waiters serve the food on the table and payment of that meal is made at end of the meal. In
assisted service system, food is being served to the customers on their table and an assistant is
always present for their service. In Silver service, the food is being served to customers using a
silver spoon and fork.
1.2 Factors affecting the choice of recipes and menu for specific systems and comparing the cost
and staffing implications for different systems
For the organization it is very to design the menu considering their consumers buying
power. Hyatt Hotel provides a wide range of choices in their menu to choose from. They try to
serve food products according to the customer's taste preferences. Various factors which
influences the menu of Hyatt Hotels such as spending power of their consumer, availability of
raw materials, financial resources, size of family, season, the cost of production of food, the
competitive environment, the skills of the chef, etc. These factors are explained as below:
 Season: This is one of the most important reasons which can affect the menu of the hotel.
It is because; there are many food items which are available in a certain season and
cannot be provide throughout the year as its seasonal in the market. Changing season may
affect the availability of the raw materials which are required for producing the food
items (Bragg, M. A., and et. al. 2018).
 Availability: This factor involves the availability of food items. There are chances when
there is a lack of certain food item and they are unable to find that. This can affect the
menu of hotel a lot.

 Size of the Family: It matters a lot in the menu of the hotel, for example, nuclear family
or an individual will order in smaller quantity say sandwiches or pasta which can be
sufficient for them whereas, a joint family will order a full course meal. This makes the
hotel to include all types of food items in their menu.
 Financial Resource: It plays an important role while deciding the menu for hotel as
availability of budget is a matter of concern in it. For example, for buying any raw food
material, hotel needs a good financial support.
 Competitive Environment: It helps to experiment with the menu to give better products
to the customers compared to the products their competitors are serving.
The food service process is highly influenced by the staff of Hyatt hotels as they are
demanding staff members which are experienced, knowledgeable and skilled and who can
understand hotel's running processes. There is a direct interaction of customers and staff
members in the hotel (Efenberger- and.et.al., D. 2017). They prefer polite and good behavior
from staff members. This can help to increase their selling of serving food to them. Hyatt is
focusing on giving training to their staff members to increase their decision making,
communication and management skills.
1.3 Suitability of systems for particular food and beverage outlets
There are different types of systems which can be opted by Hyatt Hotels to offer their
food services to customers. Currently, there are two types of services which are being used by
the hoteliers i.e. buffet or self-service as well as table services which are explained as below:
 Buffet or Self-service System: This is the system in which the food is generally prepared
and being displayed on the table in presentable manner. It serves both cold and hot food
items. It is good for events, conferences, banqueting, etc. It's better for the hotel as it
requires less number of staff and can serve a large group of customers in less time. The
buffet service can be advantageous as it has variety of choices for their customers to
choose from.
 Table-Service System: In this system, one waiter will take the order of customer and
serve the food according to their requirements. These types of services attract the
customers to come again to hotel or restaurant. Payment is done after they have
completed their meal. This service helps the hotel to serve food according to their
expectations (Hoyos- Arbeláez, J., Vázquez, M. and Contreras-Calderón, J. 2017).

Both these systems are opted by Hyatt Hotel to serve their food services. Customers can choose
any of these options as per their liking.
TASK 2
2.1 Use of financial statements in food and beverage operations and demonstrating the use of
cost and pricing processes:
Financial statement is the overall statement of finance or budget of the organization. This
helps to understand the financial position in the market at particular time. These can be sub
divided into different sections, such as, balance sheet, income statement, balance sheet, and the
cash flow statements, or earning statement. For Hyatt hotels, these statements includes all the
payments made by them, such as, purchasing raw materials, cutleries, etc. Making these financial
statement will help Hyatt hotel to access their overall expenditure and with the help of these
statements, it helps in budget assists in deciding the menu rates, inclusive of the profits expected
for the hotel. One more advantage of the financial statement is that it helps in maintaining the
financial performances of Hyatt hotel in the market. It helps in making functional reports (Karim,
N. A. and Muhamad, I. I. 2018).
There are various ways to demonstrate the use of cost and pricing processes operating in
Hyatt hotels. The cost and pricing practice is capable of being employed in the ways, explained
below:
 Understanding the margin things to augment the productivity of the hotel,
 By using most suitable recipes to prepare the orders for the customers,
 By examining the segments for required precision,
 Doing proper inspection of the orders from time to time,
 By analysing the charges of specific food item being available for the consumers.
2.2 Analysing the issues and the process of purchasing a specific food and beverage operations:
Purchasing process is a process which is used in developing skill of the staff members of
Hyatt hotel for all the goods and services that are needed by the business for the accomplishment
of the organizational goals. There are various issues which arise in the process of purchasing a
specific food and beverage operations, such as,
 Recognizing the need : Analysis of the overall requirements has to be done before
purchasing any materials required for the hotel. These are required for the production
process of Hyatt hotel.

 Specifying the need : To identify the specific need of customers is very necessary, which
can help them to deliver right product to right customer.
 Source options : This is the factors in which they understand their source from which
they are getting the raw materials and can help to choose the best one available in the
market (Knüppel, A. and et. al. 2017).
 Setting prices and conditions : This is the process in which company decides their
budget to do all these purchasing of the products.
 Delivery : After all the above processes is done by the hotel, it's time to deliver that
purchase order to them.
 Maintenance of Records : These records of purchasing products needs to be maintained
by the Hyatt hotel management team for their future reference.
TASK 3
3.1 Compile food and beverage menu for a hospitality event:
Hyatt Hotel is organizing an event of Wedding Reception, for which they have to prepare
a food and beverage menu for the organizer. In the list of guests includes Bride and Groom, with
their relatives and friends including children as well. According to the list provided to the
manger has approx 100 guests attending the wedding event in which 72 are adults and remaining
28 are children. There are 20 are vegetarians. The prepared menu should be interesting and helps
to attract kids. A limited budget has been allotted to the hotel management to do all the required
arrangements for the event. A committee has been formed by the management team to handle
this event (Setiadi, N. J., and et.al., D.T. 2018). They will make sure that served food is of the
best quality. Other than the wedding cake, menu has been divided into three categories,
1. Starters and beverages : Which is being served when the guests starts to come in.
2. Main course : This will be served after cutting of the wedding cake.
3. Dessert or sweet dish : This will be served in the last after main course.
Beverages includes soups, juices, cocktails, soft drinks, hard drinks, tea and coffee. After
conversation with the organizer, it helps in better planning of the event and fulfilling the needs of
their customers.
Sample Menu for the Wedding event :
Starters  Fries

 Cheese Nuggets
 Soup (Veg and non veg)
Beverages  Juices
 Cocktails
 Soft Drinks
 Hard Drinks
 Tea or Coffee
Main Course  Fried Veg Rice
 Sandwiches (Veg and non veg)
 Caramelized Chicken Wings
 Spaghetti
 Chicken Burger
Dessert or Sweet dish  Hot Chocolate with Ice cream
 Fruit cake
3.2 Justification of the selection and suitability of recipes for menu:
The above mentioned menu has been decided taking into consideration of all the
requirements of the guests and their preferences on food. The main part of the food is the
ingredients used in their preparation as well as the way in which the is been food is served to
them. For Hyatt hotel, hygiene is also an important aspect other than taste. For guests who prefer
pure vegetarian food needs to be ensure that the food is as per their requirement. For children
there is huge variety of options to choose from, such as, fries, sandwiches, hot chocolate with ice
cream and fruit cake. There is variety of beverages also in the menu which can be applicable to
all the guests who are coming for the event. The prepared menu is appropriate as all the
requirements has been well considered while preparing it (Setiawan, M. and Oude Lansink, A.G.
2018).

TASK 4
4.1 Planning a food and beverage service for a hospitality event within an agreed budget:
For the wedding event to be happen in the Hyatt hotel, the budget which the organizers
has given them is £4000.00, which is distributed among all the department involved in the event
management, is discussed below,
Number of guests coming : 100
Budget allotted : £4000.00
The budget for the wedding event can be calculated by estimating these factors :
Budget for the event :
SERVICE PROVIDED ESTIMATED COST
 Tables and Chairs £120.00
 Cutlery & Crockery £150.00
 Cloth Napkins £80.00
 Waiter/ Waitress £200.00
 Food Preparation Cost £500.00
 Food Cost £1,650.00
 Wedding Cake £800.00
 Table Linen £100.00
 Chair Cover £150.00
 Miscellaneous expenses £250.00
 Total £4,000.00
4.2 Implementing the planned service maintaining standards of quality and health, safety and
security and evaluating factors to determine the success of the service:
There are various steps which can be applied by the Hyatt hotels to maintain the
standards of quality, health safety and security. Today, customers are expecting more for the
quality of the food rather than their quantity. There are various factors in the food and beverage
production system, which is explained below :

 Healthy and safety : This is the most important aspect in the hospitality industry. It
should be make sure that the location they are using and the equipment are secured and
are kept safe to avoid any serious accident to happen. Staff members which are working
on the venue should have proper knowledge of risks and hazards and should know how to
deal with it in proper manner. To protect the guests from any of the danger, proper safety
measures should be available in the venue premises. Doing all these practices will help to
gain trust of the guests. This will give a positive impact of Hyatt hotel and its staff
members.
 The quality standard : Quality standard is important for Hyatt to maintain its brand
name in the market. There are various factors which are included in the quality standard
of the organization, such as, preparation of the food items, production planning,
maintaining the standards in the cooking and presentation in the entire event, hygiene
maintenance, etc. The success of the event organized in the hotel depends upon the
equality of food served to their guests. The food should be fresh, tasty and presentable to
the guests (Food & Beverage Operations Management Assignment. 2018). This helps to
give a good impression. The food which is being prepared for the event, must not get
contaminated and should be healthy to consume. Spices used in the preparation should be
according to children as they cannot tolerate high spice level.
 Security issue : It is one of the most important task for organizing a successful event. All
the guest coming for the wedding event want to stay safe and secure. Proper security
system will ensure that there is no mis-happening in the events what so ever. A better
security system will help them to increase the satisfaction level of all the present guest in
the event. They can opt for hiring a good agency for the security of the event as they
know their job better and can give their best. For a peaceful wedding event to happen, it
is very important to interact with their guests and provide them the best services (Food
and beverages. 2018).
CONCLUSION
From the above report it is clear that for Hyatt hotel, food and beverages operation
system includes two main things i.e. one is the food and the other one is service. Delivering food
to their customers, it is very important for the Hyatt hotel to ensure the quality and quantity of
the food. It should be perfect in all aspect such as taste, presentation, quality, etc. From this

report it can also be concluded that financial statements plays an important role in the operation
management oh Hyatt hotels. Maintaining the standards of quality and health, safety and security
is also important for them to maintain their brand image in the market.

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