Hyatt Regency Sydney: Hotel Operations Management and Analysis

This report provides a property portfolio analysis of Hyatt Regency Sydney, a large-scale hotel offering sophisticated services and leisure experiences, focusing on its facilities, services, room rates, and revenue streams. It contrasts this with a similar analysis of Hotel Coronation, a budgeted hotel, highlighting differences in services, room rates, and revenue models. The analysis covers aspects like housekeeping functions, food and beverage outlets, and supplementary services, emphasizing the distinctions between upper-scale and budget hotels. The report concludes by referencing various academic sources to support its findings.

STUDENT NAME:
STUDENT ID:
TOPIC: HOTEL OPERATIONS MANAGEMENT
DATE: 10-05-2019

Property portfolio analysis of Hyatt Regency Sydney
Hyatt Regency Sydney is a distinctive and large scale hotel located in Sydney. This is a huge
resort destination that is present in the country Australia. Hyatt Regency provides sophisticated
services and leisure traveling experience with extraordinary restaurants and elegant
accommodation. The hotel offers a range of services, facilities, and amenities that are tailored
basically to serve customers. The customer segment includes business planners, travelers and
leisure guests (Basaran & Buyukylimaz 2015). There are major conventions that are set forth in
terms of productive facilities and connected environment. There is a seeking gateway that helps
to focus on several facilities in the business.
Provided facilities
The hotel facilities include a business center, high-speed internet, room service, fitness room or
gym, Ayurveda, conference room, games room, and spa. These are the wider aspects of facilities
that are widely provided by the hotel in terms of customer service and focus on the terms of the
facilities that make sure in terms of provided facilities. The services and the facilities of the hotel
tend to focus on customer attraction and tend to result in growth in the sales volume (Karki &
Panthi 2018). There are several other services that tend to ensure effective focus on room service
and business center. There are other concerns that ensure that the room types are effectively
provided with the extent of services for people.
Services available
The services available for visitors include rooms, food and beverage, human resource and
technology. These are the basic facilities that tend to focus on customer service. Hotel services
are focused in terms of first-class facilities that differentiate the line of focus with overall brand
strategy. Hyatt Regency considers a long-lasting impact of excellent and achieves expertise in
providing effective services. There are detailed operational services that are focused on the
experience of leverage and knowledge that the hotels provide to their visitors. Driving
performance on the service availabilities tends to ensure preference of visitors to make sure that
there are efficient operations and controls to be managed by the hotels (Sung, Kim & Lee 2018).
Food and beverages are the major focus that tends to ensure global recognition with multi-
cuisines.

Room rates
The room rates are literally higher while comparing it to other hotels. Hyatt is a brand name that
ensures that the room facilities are wider and the customer can easily opt for the service it needs.
There are major instances that provided rooms with a higher rate and with effective facilities that
people need at the leisure time. The rates of Hyatt nominally start from $200 to $800. These are
the basic rates that are provided and it depends on the type of room, such as twin rooms, deluxe
king room, a twin room with river view, etc.
Revenue streams
The revenue streams that are focused consider the room rates, brand recognition and the market
share of the hotel. Room services are a major function that considers sales volume.
Housekeeping functions
The housekeeping facility is a major positive impact on sales volume which the customer seeks
from the hotels. The service facility of housekeeping is one of the major function that ensures
customer satisfaction.
Food and beverage outlets
A multi-cuisine outlet is prepared by the hotel which focuses on diverse culture acceptance of
people (Filieri & McLeay 2014). The food consists of Lebanese, Indian, Australian, Italian, etc.
Other supplementary services
There are other supplementary services that are provided by the hotel industry these include
parking, Free WiFi, swimming pool. 24-hour front desk, non-smoking rooms, wonderful fitness
center, and bar. There are several facilities that the hotels provide with seven-star consideration
services as club services (Kathan, Marzler & Veider 2016).
Property portfolio analysis of Hotel Coronation
Provided facilities

Hotel Coronation is from Sydney which is a budgeted hotel. The budgeted hotel tends to have
different analysis and facilities. The major influence in this type of hotel is to focus on customer
service and provided an effective room service so that the visitors are satisfied with rooms and
food. The major concern in these hotels is about food and bed which is relatively important for
any other hotel whether it is a large scale hotel or a small scale hotel. The major emphasis is on
room rates that are nominal.
Services available
The services available are in terms of property amenities such as bar/lounge, non-smoking
places, free internet, and restaurant. The services hotel are merely focused on rooms that provide
effective services to be measured by customer satisfaction rate. The hotel being a budgeted hotel
tends to ensure that the rooms that are provided are accepted and are liked by visitors. The room
service provides several ranges of products which are complementary. With the help of room and
food services, the customers can give positive feedback.
Room rates
The room rates of budgeted hotels are from $100 to $400. The rates of the room depending on
the room service that is accepted by a visitor. The hotel accommodation ensures effective price
with effective rooms provided to the visitors. The room rates include air conditioning,
refrigerator, and non-smoking rooms facility (Geyer-Schulz & Meyer-Waarden 2014). However,
hotels largely focus on room services which is a considerable means to attract visitors and
provide the best room rates and facilities. The room price is considerable mid-range and is
affordable while comparing to large hotels with upper scale prices such as Hyatt Regency
Sydney and Hilton Hotels Sydney.
Revenue streams
The revenue streams of budgeted hotels include the room rates and marketing efforts that satisfy
the sales volume of the hotels. With the help of marketing and sales services, the major
emphasize is towards the profit of the hotel. Hotels acquire the funds from the room rates
provided to customers with effective services and facilities. The major concern is towards brand
recognition and tourism (Giachino, Peirgiorgio & Cantino 2017). Once a hotel is recognized with

effective feedback, there is a tendency to support the price value of the hotel which directly
impacts the revenue streams.
Housekeeping functions
The housekeeping functions include housekeeping services such as room service, orders taken
from the room, room cleanliness, etc. The housekeeping services are effectively managed by the
hotels in terms of connections and focus towards efficient facilities that attract visitors (García-
Hernández 2017). The comfort, privacy, hygiene, cleanliness and health safety are the major
instances that are focused by the hotel with a good housekeeping service (Chesbrough 2010).
Food and beverage outlets
The food and beverage outlets are limited while comparing to high-class hotels. This is possible
as it extends to ensure that the service that is provided is for 3 to 5-star hotel services and not
seven stars.
Other supplementary services
There are no other supplementary services as compared to seven-star hotels. The budgeted hotels
tend to work on limited services that are accommodated by the hotels in terms of the price that
the hotels provide to the customers (Salvioni 2016). Thereby there is a huge difference between
upper scale hotels like Hyatt and budgeted hotels like Coronation.

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