Hynes Basheer: Comprehensive Resume for Sales and Operations Positions

This document is a comprehensive resume showcasing Hynes Basheer's extensive experience in sales, operations, and business development. The resume details his professional journey, beginning with his educational background, including an MBA in International Business from the University of Sussex. It highlights his roles at Dubai Holding & Meraas Estates and EMAAR Properties PJSC, where he excelled in business support, analysis, and sales management, demonstrating expertise in market research, strategy implementation, and team leadership. His experience also includes a significant tenure at Lattice IT Consultancy FZ LLC, where he managed software operations and customer support. The resume emphasizes his core areas of specialization, including over 12 years of experience in Real Estate and IT, along with proven skills in management, organization, and sales. It also lists his proficiency in MS Office, Oracle, Salesforce, and Power BI, and his multilingual abilities. The document showcases his abilities to drive sales growth, improve operational efficiency, and implement strategic initiatives. The resume is a valuable resource for potential employers looking for a skilled professional in sales, operations, and business development.

Hynes Basheer
Sales operational Professional
Toronto, Canada
[phone]
[e-mail]
Objective: To help build my expertise and invest it in professional and personal growth
Related skills: Ability to adapt quickly, proficient in interpersonal communication, innovative problem
solving and quick decision making, strong selling skills, customer-centric attitude with best commitment
towards meeting deadline.
Educational Activity: Master of Business Administration, International Business
(University of Sussex, United Kingdom, 2014)
Higher Secondary Education, Science stream
(New Indian Model School, United Arab Emirates, 2006)
Professional Experience:
1. Dubai Holding & Meraas Estates – Dubai, United Arab Emirates:
Position: Manager – Business Support & Analysis
Work Duration- May 2018 – April 2020
Job Responsibilities-
• Develop an in-depth knowledge of the target customer market through market intelligence
provided by the selected market research providers and in collaboration with the Marketing
department.
• Provide the necessary data related to demand and supply in key segments, income brackets,
and movement in competitive landscape to support informed decision making.
• Oversee the feasibility studies to develop a better understanding of the market in various
locations and make recommendations for customization of special offers.
• Review project pricing and implement launch strategy
• Review new project development briefs and provide feedback based on market conditions.
• Prepare proposals in key partnerships with Customers, Agents, Banks, E-commerce portals
etc.
• Review target achievement and performance analysis to ensure appropriate corrective action
can be recommended and implemented.
• Monitor inventory movement and advise strategies to increase sales.
• To ensure that inventory blockings are reviewed on a weekly basis.
• Prepare, track and review Staff Commission calculations
• Prepare, monitor and ensure the costs of the Sales Business Unit are continually aligned with
budgetary requirements.
• Ensure continuous development and improvement of business processes and procedures to
ensure optimal use of available resources.
• Take on special projects in coordination with relevant stakeholders and departments such
business intelligence matters, risk assessment, automation and BPM.
• Direct the development and implementation of IT systems and processes to ensure that we
deliver a world class service.
• Develop a robust reporting system cross function and from a business support perspective.

• Liaises with Marketing, Development, IT and Finance teams to organise all logistics
pertaining to new product launches.
• Develop, with respective sales advisors, realistic sales forecasts for each of the Meraas’
projects in respective geographies to contribute to the formulation of the annual sales plans.
• Establish and periodically analyze Key Performance Indicators and continually monitor
organizational performance against the agreed targets.
• Preparation and issuance of key reports to senior management such as Executive Monthly
Business Review, Staff performance, Project performance, Daily, Monthly and YTD Sales Reports.
• Generate other ad hoc reports as required by management.
2. EMAAR Properties PJSC – Dubai, United Arab Emirates
Position: Manager Operation, Sales
Work Duration- June 2013 – May 2018
Job Responsibilities-
• Prepare and implement operational strategies, risk management, policies and processes.
• Setting, Track and measure department KPI and MBOs
• Prepare department budget with weekly performance tracking
• Providing economic and market advice to launch New projects
• Prepare project launch strategy memos and ensure compliance
• Monitor competitor activities and devise effective counter measures.
• Identify, explore and develop new markets to tap profitable business opportunities.
• Analyze inventory movement and devise strategies.
• Weekly review of inventory with supporting approvals for extensions and blockings.
• Prepare monthly department performance report and provide detailed analysis to the
management.
• Issuance of key reports to senior management such as Executive Monthly Business Review,
Daily, Weekly, Monthly and YTD Sales Reports.
• Interacting with the top management on every day basis to keep the goals of team aligned
with those of the organization.
• Manage and lead the operations team.
• Managing all IT initiatives and enhancements in full automation of sales process; thereby
bringing in increased efficiency and productivity.
• Business requirement analyst for IT solutions such as Sales Force, Lead Management System
etc.
• Managing and organizing sales events for priority clients in partnership with reputed banks in
GCC
• Liaises with Marketing, Development, IT, Legal and Finance teams to organize all logistics
pertaining to new project launches.
• Extensive support to Legal, Finance, Development, IT and Audit (Govt. & Internal) etc. on
process implementations.
• Liaise with legal in preparing and interpreting legal documents pertaining to SPA
• Supporting Dubai, Abu Dhabi and International teams with their operational requirements.
• Coordinating with external vendors like Dubizzle, property finder, just property etc. for
online property listings
• Assisting clients with property sales and after sales process
• Implementation of customer experience surveys to enhance system and ensure excellent
customer service
• Screening, hiring and orientating new employees
• Implementation of Staff recognition and Staff incentive program

3. Lattice IT Consultancy FZ LLC – Dubai, UAE
Position: Supervisor Software Operations
Work Duration- Oct. 2007 – May 2013
Job Responsibilities
• Project Management and customer support services
• Preparing SRSD, presentations and finalizing project objectives
• Representing the client's or organization’s interests
• Providing advice on the management of projects
• Organizing the various professionals working on a project
• Carrying out risk assessment
• Ensuring that the project scopes are met within the agreed timelines
• Using IT systems to keep track of people and progress
• Recruiting specialists and sub-contractors
• Monitoring sub-contractors to ensure guidelines are maintained
• Overseeing the accounting, costing and billing
• Able to electronically communicate internally and externally using public and private email and
messaging programs
• Adept at planning schedules utilizing computer spreadsheet and calendar software
• Screening, hiring and orientating new employees
• Providing input on performance reviews and evaluations
• Recommending skill development programs
• Interacting with a myriad of outside agencies and organizations
• Simultaneously arranging and managing multiple projects
• Meeting with and ironing out details with numerous outside contractors, service providers and
vendors
• Ensuring that deadlines are met without compromising quality
• Post project completion support
Core Areas of Specialisation:
• Over 12 years combined experience in Real Estate and IT Service Industry
• Strong background in business analysis, process development, pricing and inventory management
• Boosted company sales by 30% by implementing strategies via market research. Operationally, improved
employee productivity by 80% via automation and process improvements
• Proven skills in management, organization, budgeting, reports and training
• Highly proficient in MS Office, Oracle, Salesforce and Power BI
• Multilingual: Fluent in English, Hindi and Malayalam
Other Industrial Trainings:
• Certification in Advanced Communication and Interpersonal Skills
• Certification in DISC Assessment – Selling Skills
• Certification in Emotional Intelligence
• Certification in Leader in Me