IBA218: Business Process Analysis Report of Uncle Jon’s Café

This report provides a comprehensive business process analysis of Uncle Jon’s Café, a well-known establishment with two branches in Adelaide, Australia. The analysis covers the café's mission, target market, and strategies, emphasizing the importance of customer service and quality products. It in...Read More

Running Head: BUSINESS 0
Business
Report
Student name

Business 1
Contents
Part 1 – Identification and Justification...........................................................................................2
1.1. Introduction to organization..............................................................................................2
1.2. Mission, target market, and strategy.................................................................................2
Part 2 – Process Mapping and Analysis of organization.................................................................6
2.1. Identification and justification of business processes...........................................................6
2.2. Relationship and cross-functional maps of organization......................................................8
2.3. Analysis of business processes of organization....................................................................9
Part 3 – Technology and Strategic Alignment...............................................................................11
3.1. Use of technology...............................................................................................................11
3.2. Ethics and processes...............................................................................................................11
3.3. Strategic alignment.............................................................................................................12
Conclusion.....................................................................................................................................13
4.1. Recommendations...............................................................................................................14
References......................................................................................................................................15

Business 2
Part 1 – Identification and Justification
1.1. Introduction to organization
Business is a process that is provides many benefits to the organizations in order to value,
reputation, revenue, growth and many others. This report will provide identification and
justification of small business as well as their business processes. In this report mission, target
and strategy will describe for the Uncle Jon’s Café. This report will explain about the business
planning and management strategies. Uncle Jon’s Café is famous in the city and it has two
branches in the city. One of the branches is situated in north part of city and one is in south part
of the city. It is having multi services for their customers with some unique products and
services.
Uncle Jon’s café is famous for fast food and coffee in the city. Most of the customers are visit
this places because of coffee and unique fast food. Uncle Jon’s café is properly managed with
different services. They provide their best efforts to customers. Café is having different services,
such as order, billing and many others. It is highly notice though their services and products.
It is situated in Adelaide city of Australia. It also provides home delivery of different products on
customer’s request. They are providing fresh food and good quality of services. They also
maintain their quality.
1.2. Mission, target market, and strategy
Mission: Business is requiring best strategies for handling different issues and challenges of
market. There are many strategies for development of business. It is necessary to understand
market requirement then create new business processes that will provide a value and growth of
organization in future (Anderson, et al., 2009).
Mission of Uncle Jon’s Café is providing best services and products to their customers and make
café as a brand in the field of food chains. They have a vision, which is provide best facility to
their customers and make ourselves an international brand. Top management is having different
missions for fulfill their vision.

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Café requires digitalization in many business processes. However, technological changes are cost
effective but they provide huge benefits to the organization in long term. Digital technologies are
beneficial for the business processes. Therefore, organizations should merge their current
business processes with technologies (Bharadwaj, et al., 2013).
Café is considering target market and provide best services to their customers. Feedback of
customers are providing business to company and it is a best policy for marketing. Mouth
marketing is better for small businesses. There are many challenges for food cafés. Therefore, it
requires better strategies for handling competition.
Business strategies are providing different opportunities to the organization. Organization is
having different barriers for getting success. Therefore, business model innovation is used for
handling challenges in the business (Chesbrough, 2010).
Source: (KISSFLOW, 2018)
Business to business approach is best for growth of the organization. Business to customer is also
useful for small businesses (Hutt & Speh, 2012). Business process is combinations of three
things, which are business goals, stakeholders, and business steps. Café is having different
missions for fulfill the vision of organization. They already have two branches in same city.
Now, they want to open different branches in city as well as international market.

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Source: (360strategy.co.il, 2011)
It has extraordinary business steps for developing their business, including target unique location
of an identical town. They are having special products and recipes that are best at any café, along
with Uncle’s coffee, Uncle’s pizza, and many products. They are having restricted stakeholders
that can be customers, owners, shareholders, competition, employees, suppliers, authorities,
communities, media, political institution, employee union, and environmental organizations.
Commercial enterprise must have a strategy to implementation and execution. There are special
techniques for target marketplace as well as getting successes in business. These seven factors
are beneficial for developing the enterprise with the higher method (Meskendahl, 2010).
Mission Statement: challenge of organisation need to be clear. Therefore, a selected place is
blanketed as according to the necessities and assignment of the organization. There are different
things that assist to reap the challenge of corporation. Uncle’s café is having a mission to
establish their enterprise at worldwide stage. They required higher control structures, workforce,
managers, and various things for better success of their enterprise.
Advertising and marketing Plans: advertising plans are so useful for achieving the goal and
undertaking of the employer. Uncle’s café is having exceptional plans for their enterprise that
can be beneficial for achieving a hit boom. Its miles a way to meet the requirements of clients
and it makes a better business for business enterprise.

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Sales growth: Uncle’s café is imparting exceptional gives to the ones clients, which can be
continuously visit café. They have a few loyalty programs for the customers that entice them to
visit repeatedly.
Alliances: Uncle’s café is having bonding with their stakeholders. it's far a system in which
business enterprise connect with one of a kind persons, our bodies, departments and many others
for enterprise boom. Authority’s department authentication is required to setup enterprise in
addition to going for walks it.
Regulatory: There are specific regulatory groups for commercial enterprise in addition to
groups. They all are requires for correct enterprise. There are different legal guidelines and
regulations for running a commercial enterprise. Consequently, enterprise must follow all
criminal constraints of regulatory committee.
Performance development: personnel are belongings of an organisation. Further, they may be
presenting services and products transport to the clients. Therefore, they are property of
enterprise. Uncle Jon’s café has more than 50 employees. Data mining is offering development
in the performance as properly. Therefore, certified and skilled personnel are useful for increase
of an enterprise in future. Uncle’s café is having qualified employees. They may be having
special competencies for dealing with the work. Their communique is so nice and well mannered
to the clients as well as other staffs (Osterwalder & Pigneur, 2010).
Organizational Change: businesses are required unique adjustments related to operations,
products, and services. Consequently, qualified and knowledgeable employees are required to
understand the changes and make it better for growth of enterprise. Beneath diagram is
displaying a hassle-solving version for handling unique changes inside the commercial enterprise
techniques. Organizations can also change their basic services for growth in the market. It is a
part of business strategy. Business processes are useful for managing different work of an
organization with high quality. In some case, legacy systems are too costly. Therefore, some
changes are required for getting more benefits from changes in products and services.

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Source: (360strategy.co.il, 2011)
Part 2 – Process Mapping and Analysis of organization
2.1. Identification and justification of business processes
Uncle Jon’s café is having different business processes for providing many services to their
customers.
Source: Author

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Business strategies or business model is first thing to maintain a business of an organization.
Business model is providing basic idea about the flow of work in the organization (Teece,
2010).
Uncle Jon’s café is having a process map for handling different works in the café. It starts with
arrival of customer to leaving of customers from the café. Kitchen processing is also schedule
according to process map. There are many processes are depending on the customer’s order, such
as cooking, making and serving.
All the processing of order is noted in the databases for further uses. Customer can take menu
and they can order anything from the menu. Café is serving welcome drink to all the customers
for relaxing the customer. It is a way to attract customers.
Customer can request for the bill then a bill is generated from the databases that cover all the
order items and service taxes. Customer can use credit card or debit card for billing as well.
Source: Author
Uncle Jon’s café is also having payroll system for their employees and other staff members. It
provides a better solution for payment (Trade Commissioner Service, 2018).

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2.2. Relationship and cross-functional maps of organization
Organization makes better relationship with their stakeholders for better growth. Business
requires many processes for different works. Therefore, organization should have mapping of
business processes. Below diagram is showing mapping of business processes of Uncle Jon’s
Café (Martin, 2009).
Source: Author
Website provides many information of organization with different facilities to the customer as
well as employee and company. Website of a café attracts customers as well as helps to café for
managing different operations. Many operations can be managed through the website. In
business, website is a way to communicate different things between organization and customers.
Uncle Jon’s café should have a website for more publicity and advertisement. There should be
some promo codes for first time visit and referral codes for customers. It will provide help to the
customers as well as café.

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Source: Author
Website is making a good impact on the customers as well as feedback. Website can also use for
management of different operations and services (Faber, 2018).
2.3. Analysis of business processes of organization
Uncle’s café is having exclusive business system and all are required technological modifications
for improvement of efficiency of the gadget. There are order delivery systems in which client
arrival to leaving all the techniques are scheduled by the gadget. Order delivery procedure is
important a part of café, as customers is a large stakeholder on this commercial enterprise.
Whilst a consumer arrive within the café then someone welcome his or her and offer a right seats
in line with their necessities and hobby. First affect is final affect. Therefore, welcome them with
full of strength. Next step is welcome drink, with the intention to feel relax and better.
They may be not imagined to watch for long term.
Consequently, a specific predicted time will provide to them. Order should be delivering in that
envisioned time. Someone is continually monitoring to the complete client for correct help and
pointers. It makes them at ease at café. In addition, client feels better and spends more time at

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café. It makes business for café as properly. They play small games, inclusive of snooker, and
many different.
SWOT analysis of Uncle’s Café:
Strengths Weaknesses
 It is a valuable brand in the city as well as
national level
 Medium accessibility
 Unique products and service
 Sustainable development
 National market dependency
 Suppliers dependency
 Rules and regulations of local and national
government for operating
 Health issues because of consuming fast
foods
Opportunities Threats
 Innovation of unique Products and services
 Operating segment growth
 Cover national market
 Price and supply of food products
 High level of competition
 Less customers spending in foods
SWOT evaluation is presenting power of café, which are useful for marketing. It additionally
affords weaknesses of the café. Therefore, managers can take important moves on them.
Opportunities are provide motivation to personnel and organization for powerful operating.
SWOT evaluation is also imparting threats of the café. However, each commercial enterprise is
having threats. Managers do not ignore them.
Uncle Jon’s café famous café in Australia and it has an amazing image in client’s thoughts. Most
of the customers are go to this region due to their products and services. Order delivery provider
is the exceptional a part of this café. Excellent meals, high-quality transport, and best tradition
are three most crucial things of uncle’s café. It makes it one-of-a-kind from others. There are
cutting-edge device for order and charge with excessive safety. It is far less with cameras and
different safety alarms.

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Enterprise tactics are usually required adjustments as in step with target market. Therefore, new
era and structures are added within the uncle’s café. In next segment, technology and strategic
alignment will discuss.
Part 3 – Technology and Strategic Alignment
3.1. Use of technology
Digitalization is necessary for the growth of an organization. There are many examples in the
world that are getting successes through technological changes. Business processes are requiring
technologies for better solutions of problems.
IT technologies are most popular thing in the market. It is necessary to develop new business
process for organization that is used for resolve different problem. Technologies are base of
business in present era. Operational technologies and IT-services are merged for better working
and growth of an organization.
Uncle Jon’s café is working on Point-of-Sale (POS) system. It provides billing facility and daily
reports of products. POS systems are useful for the sale and purchase. It also helps to manage
different business process.
Data warehouse and data mining will provide better services to the organization for managing
their different processes. Cloud computing architecture is useful for handing the different
processes of Uncle Jon’s café.
There are many technologies for café. Therefore, cloud comporting services make it better. E-
payment service makes it more suitable for the customers. There is few advancement in the POS
system through cloud computing. It is provide facility to handle different sites from a single
place. Cloud computing services are available everywhere in the work (Wright, 2011).
3.2. Ethics and processes
Business ethics are also called corporate ethics (De George, 2011). It is far used for the ethical
troubles in business surroundings. Its miles carried out on entire organization as well as all team
of workers members ( Matteo & Floridi, 2009). Those ethics are originated from unique assets,

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including legal gadget, people, and organizational statements (Crane & Matten, 2016). Business
ethics are refers as contemporary organizational trendy, set of values and concepts that govern
the behavior and movement of an individual within the business employer, which includes
employees (DesJardins, 2014). It has two parts, descriptive enterprise ethics, or normative
commercial enterprise ethics (Reynolds, 2011).
Income, advertising, and marketing ethics become created form distinctive feature ethics attitude.
Ethics are beneficial for enterprise and stakeholder’s foremost factor is finding one-of-a-kind
processes are ethical or unethical (Jin, et al., 2007). They do no longer need any prison issues
from unethical work. There are some unethical issues, which may create a trouble for enterprise,
consisting of equity, misuse of employer’s resource and time, fraud with customers and abusive
conduct in employer (Quinn, 2010). Cyber-security structures are used for payroll system and
different monetary structures (LEE, et al., 2016).
Uncle’s café is having a fast communique and better offerings because of technological changes.
Technologies are usually providing higher solution of various issues. It is far a way to compete
their competitor via contemporary technologies in their enterprise (McDermid, 2008).
Ethics are helpful for decision making at workplace. It provides right or wrong choice for a
particular case (Ritter, 2006). Business ethics are necessary to make faith between consumer and
organization (Rossouw & Vuuren, 2017).
Managing of business ethics is a tough work, as in business there are many critical conditions are
occurred (Trevino & Nelson, 2016).
3.3. Strategic alignment
Strategic alignment is necessary to manage business of an organization. Four parts of strategic
alignment are interlinked with each other. They are used for growth of an organization. These are
the parts operating environment, strategy, culture, and leadership (Saunders & Lewis, 2012).
Small business is required strategic alignment for better growth in less time. Therefore, they
should maintain the standard for customer’s satisfaction (Scarborough, 2016).

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Source: (Group, 2011)
In case of café, managers should be a good leader. Manager should solve the issues of customers
at better level. It is necessary for customer’s satisfaction. Culture of the café is cool and better for
a person.
Corporations have to response in keeping with the ones desires and they should increase strategy,
which is higher for business. . In case of Uncle Jon’s café, they locate famous objects, which
might be having high demand as in line with clients order list. They usually provide discounts
and offers on those gadgets for higher advertising (Weiss, 2014).
Café have to maintain considered necessary way of life for his or her patron that offers a better
feel. Therefore, they visit that location repeatedly in future. Café is likewise required accurate
managers. A terrific chief is usually motivates their fans and they can effortlessly handle
essential situations. In café, if customers face any trouble then mangers must cope with it with
courtesy for future business (Trkman, 2010).
Conclusion
It is concluded that from the above components of this document that identification and
justification are vital steps for the enterprise development. It provides an explanation for about
the venture, target market, and techniques of uncle’s café. In component two, this is described
about the technique mapping and analysis in which it is far give an explanation for about the

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identity and justification of Uncle Jon’s café commercial enterprise procedures and go
purposeful maps.
This report is providing enterprise process report of uncle’s café. It is a well-known café inside
the city and it has five branches within the town. Business procedures have to comply with the
strategies for boom and that they need to use generation for their enterprise procedures. IT
services are useful for the company in many terms, including cloud computing, servers, IT
infrastructure, and security.
In element 3, it explains about the position of technology and strategic alignment for a
commercial enterprise of uncle’s café. It presents use of generation in the commercial enterprise
manner for green increase of uncle’s café. It is also explaining approximately the ethics and
procedures in enterprise.
Finally, its miles concluded that any company required true techniques and system mapping for
higher boom of enterprise in addition to they should follow hints.
4.1. Recommendations
Uncle Jon’s Café should need to follow those major recommendations for growth and popularity.
Those guidelines are useful for long-term benefits in addition to future boom. These are the
recommendations for uncle’s café:
 Setup an IT infrastructure for the control of different business process through web sites
with the assist of servers and networking.
 Process mapping has to observe for the management strategies.
 Establish royalty offers for the clients for commercial enterprise.
 Provide benefits to employees in term of incentives based totally on their operating hours
 Develop code of conducts for all the staff members.

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