This report provides a critical analysis of IBM's business process management (BPM) journey, examining its innovation strategy, processes, infrastructure, and organizational structure. The report delves into IBM's need for innovation and process changes, business process design and improvement, process performance evaluation, and potential change management and risk issues. It explores IBM's innovation framework, culture, and the role of research, as well as process performance management and product development cycle time. Furthermore, the report discusses dealing with failure, barriers and enablers of innovation, critical success factors, and lessons learned. The analysis is supported by logical arguments, theoretical frameworks, and relevant sources, offering recommendations for improvement and a comprehensive understanding of IBM's approach to BPM.
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