ICTICT602: Develop Contracts and Manage Contracted Performance Project

This assignment presents a comprehensive project on contract management within the context of a website improvement project for Grow Management Consultants. The student, acting as an ICT manager, is tasked with analyzing project progress, identifying key risks and issues, and communicating these concerns to stakeholders. The project involves creating a detailed project status report, which highlights delays and vendor performance issues. Furthermore, the student is required to draft emails to the CEO of Grow Management Consultants, informing them of the project's status and attaching the project status report. The assignment also includes updating the Service Level Agreement (SLA) to address vendor performance shortcomings, specifically modifying the charges and compensation clauses to mitigate risks. The student then communicates these changes to both the CEO and the vendor, IT Biz Solutions Company Services, seeking their acknowledgment and agreement. The project aims to ensure contractual obligations are met, client satisfaction is maintained, and appropriate actions are taken to address unsatisfactory performance.