Analysis of Efficient Management Strategies at ICL Job Search Hub

This report analyzes the customer care and operational challenges faced by the ICL Students Job Search Hub, a startup within ICL Education aimed at assisting students and graduates with job searches. It identifies issues such as inadequate customer care, technological resource management, sales and marketing limitations, and unresolved billing problems due to a lack of a transparent accounts manager. The report suggests mitigation strategies, including establishing a well-functioning finance department and recruiting an audit officer. It also discusses the importance of professionalism, ethical behavior, social responsibility, and cultural sensitivity within the organization. Resistance to change, particularly regarding the implementation of a financial department, is addressed through negotiations and highlighting the benefits of improved financial tracking. The report emphasizes the significance of positive organizational culture and effective communication in inducing change readiness among employees, ensuring the smooth functioning of the ICL Students Job Search Hub as it supports students in their career pursuits. Desklib offers more resources like this to aid students in their studies.

Running head: EFFICIENT MANAGMENET OF ORGANIZATIONS
EFFICIENT MANAGMENET OF ORGANIZATIONS
Name of the student
Name of the university
Author note

1EFFICIENT MANAGMENET OF ORGANIZATIONS
Executive summary
The research will be focusing on the identification of the different customer care related issues
faced by ICL Students Job Search Hub and the manner in which the issues are mitigated by the
business through active collaboration with a consultancy agency. The research will be
undertaking an in- depth study of the issues and thereby identify the capabilities of the
organization to cope up with the different challenges that are faced by the same while operating
as per the objectives.

2EFFICIENT MANAGMENET OF ORGANIZATIONS
Table of Contents
Part A...............................................................................................................................................3
Tasks A, B and C.............................................................................................................................3
1. Introduction..................................................................................................................................3
2. Overview of the challenges faced by ICL previously.................................................................3
3. Identification of a challenge that was unresolved (Billing).........................................................4
4. Mitigation strategies....................................................................................................................5
5. Conclusion...................................................................................................................................5
Task D..............................................................................................................................................6
Task E..............................................................................................................................................7
Part B...............................................................................................................................................8
Task F..............................................................................................................................................8
Task G............................................................................................................................................10
References......................................................................................................................................12

3EFFICIENT MANAGMENET OF ORGANIZATIONS
Part A
Tasks A, B and C
1. Introduction
The advancement in different technological aspects has given rise to competition relating
to employability. In order to support the needs of the students to get employment, ICL created
the job search hub. The intention of the undertaking the startup was to support and assist the
students in getting their jobs in the respective fields through various programs and activities.
However, there are operational issues that were analyzed while operating as per the objectives of
the business. The report enumerates the overview of the different issues that are faced by the
organization. On the other hand, the study also focuses on an issue that is faced by the
organization, which is unresolved. Therefore, the research will be delineating the recommended
actions that might be considered by the organization in order to mitigate the challenge.
2. Overview of the challenges faced by ICL previously
The issues that are faced by the concerned organization are related to the lack of proper
customer care services, which has affected the objective of the venture to assist the students in
finding the most viable job as per their qualifications. The lack of proper identification of needs
of the customer, in this case the students can be taken as the customers, affects the supportive
framework that is induced in the business model (Sung & Choi, 2012). Therefore, building on
the knowledge of the needs of the customers will be helping the organization in enhancing the
service propositions of the same while operating on the objectives. On the other hand, the issues

4EFFICIENT MANAGMENET OF ORGANIZATIONS
relating to technological resources of the business are dependent on the capabilities of the firm
to adhere to the different aspects of the customer demands. The performance of the organization
is dependent on the suitable management of the web pages through which the firm operates.
Therefore, the organization might face issues relating to the appropriate design of the webpage,
which will be supporting the needs of the business to assist the students with their queries. The
performance of the organization is chiefly dependent on the design of the webpage as per the
objectives of guiding the students to find the most preferable jobs relating to their qualifications.
On the other hand, the challenge that is faced by ICL Students Job Search Hub related to sales
and marketing of their services are based on their knowledge management attributes, which is
permitted through the utilization of Big Data in the processes (Cornelissen & Werner, 2014). In
this case, the limited knowledge on the market trends might affect the proper functioning of the
venture while assisting the students with their preferable job profiles. The limitation of
knowledge on the different job requirements that are posted by the other organizations might
affect the propositions and advices that are offered by ICL Students Job Search Hub. Therefore,
in order to mitigate the issue the organization might take steps to develop a positive insight into
the development of the knowledge management attributes, which will be supporting the venture
through updated research on the job market. Billing is again an issue that is faced by the
organization, which is left unresolved. It has affected the professional approach of the firm while
con ducting their assistance and supportive business structure as per the needs of the students in
ICL.
3. Identification of a challenge that was unresolved (Billing)
Lack of transparent and responsible accounts manager in the organization has affected the
functions of the same related to Billing, which is a primary challenge that is faced by the firm.

5EFFICIENT MANAGMENET OF ORGANIZATIONS
ICL Students Job Search Hub lacks in a suitable accounts manager, which has affected the
recordkeeping activities in order to understand the position of the business through reviewing the
cash flow in the organization and the operating expenses that are incurred by the same. It has
affected the customer satisfaction attributes of the business (Gelens et al., 2013). The lack of
Billing and finance department in the organization has affected the interests of the end level
consumers of the business through the defaulted payments and lack of recordkeeping for the
services that might be provided by the organization. On the other hand, the legal functioning of
the business is affected through the lack of smooth functioning financial department.
4. Mitigation strategies
The mitigation strategies that might be undertaken by the organization are dependent on
the establishment of a well functioning finance department which will be helping the
organization in maintaining all records of the financial transactions that are undertaken by the
same (Morgeson et al., 2013). Recruiting an audit officer in the organizational hierarchy will be
helping the business’ management in identifying the strategic position of the firm, which will
enable the board in undertaking different modification in order to help the business in
undertaking continuous growth.
5. Conclusion
Therefore, from the above analysis it can be stated that the performance of organizations
in the market is based on the identification of different issues and mitigation of the same while
operating in the offshore markets. The issues that are faced by ICL Students Job Search Hub
have affected the business functioning as per the objectives to guide the students to their desired

6EFFICIENT MANAGMENET OF ORGANIZATIONS
job roles. The identification of the issues and mitigation of the same has helped the organization
in maintaining the smooth functioning of the organization.
Task D
Professionalism
The organization, ICL Students Job Search Hub, has taken steps to identify the issues
that are faced by the same while operating as per the objectives. The accountability and
approach of the organization regarding the modifications are positive which is evident through
the application of different mitigation strategies, which has helped in maintaining the efficacy of
the functions of the firm (Martin et al., 2012).
Ethical behavior
Australian Competition and Consumer Commission (ACCC) has formulated different
standards for maintaining the smooth functioning of the customer care options. The different
aspects of change in the organizational structure and functioning are affected through the lack of
proper customer care options (Tseng & Lee, 2014). However, the organization is planning to
implement different strategies in order to ensure the proper functioning of the systems as per the
objectives of organizational sustenance.
Social responsibility
The social responsibility of the organization is supported through the proficient
functioning of the customer supports departments. ICL Students Job Search Hub has taken
steps to develop different modifications in the organizational context. The organization aims at
guiding the students to achieve the job roles as per their subjects (Vaccaro et al., 2012).

7EFFICIENT MANAGMENET OF ORGANIZATIONS
Therefore, smooth functioning of the organization will be helping the same in upholding the
standards of operations while operating on the needs of the students.
Culturally
The organization employs culturally diverse employees in order to adhere to the different
needs of the students while assisting the same to find their dream jobs (Fayard et al., 2012). The
key elements of change in the organizational outset are dependent on the capability of the
organization to identify issues relating to the cultural clashes and mitigate the same to facilitate
the smooth functioning of the systems (Hornstein, 2015).
Task E
The implementation of the team of auditors or the finance department in ICL Students
Job Search Hub is resisted by the existing employees who used to watch over the financial
position of the organization through the utilization of a decentralized structure. The existing
employees feared that the establishment of the external audit department would affect the
functioning of the business through misstatements that might affect the organizational
functioning. The change in the organization through the establishment of financial department
will be enabling the firm in recording the financial transactions like cash flow and investments
more efficiently (Birasnav, 2014). However, the employees felt that the introduction of the
external audit department, which has little knowledge of the processes that are undertaken by the
venture, might affect the functioning of the same while operating in the diverse markets.
Therefore, the organization faced different resistances while implementing the strategy while
implementing a financial department in the business. On the other hand, the employees were of
the concern that there might be data breach, which will be affecting the ethical functioning of the

8EFFICIENT MANAGMENET OF ORGANIZATIONS
business due to lack of professionalism of the external auditors. Therefore, due to the resistances
that were imposed by the employees, the organization faced issues while operating on the
objectives of undertaking a legal and ethical enterprise through setting up a audit team in the
business operations.
The negotiations that were undertaken by the business with the employees focused on the
benefits that the organization would derive from the establishment of the audit team relating to
billing and record of financial data, which will be helping the management in understanding the
position of the venture. Pernot and Roodhooft (2014) stated that negotiations that are
undertaken by the business firms helps in involving the workforce in the changes that are
planned by the same for improving the performance of the business. Moreover, Daniela (2013)
stated that negotiations with the employees will be helping the organization in maintaining the
change readiness among the employees which will result to the smooth functioning of the
processes as per the objectives of the business. Therefore, management of the ICL Students Job
Search Hub has taken steps to make the people aware of the change that the business might take
in order to enhance the operations. The organization will be able to keep a track of the cash flow
and other financial elements for understanding the business position while operating in the
markets (Hu et al., 2012).
Part B
Task F
Building on the positive organizational culture is one of the prime concerns of businesses
in order to undertake the smooth functioning of the venture. The key elements of organizational

9EFFICIENT MANAGMENET OF ORGANIZATIONS
change are dependent on the suitable communicational strategies that are undertaken by the
management in order to induce change readiness among the workforce. Abbah (2014) stated that
communication with the employees and the relevant stakeholders of the business helps the
management in inducing the objectives of the business and the different procedures that might be
undertaken by the same in maintaining the efficacy of the operations. As per the concerned case
of ICL Students Job Search Hub, communication will be helping the management of business
in operating as per the objectives of the same. On the other hand, communication of the need of
the organization to bring in changes in the processes with the employees will be helping the
management of the venture to induce change readiness. Involvement of the employees in the
processes that are devised by the organization will be helping the business in undertaking the
modification more dynamically (Cantor, Morrow & Montabon, 2012).
Positive organizational culture refers to the smooth functioning of the workforce as per
the objectives of the business performance. On the other hand, the different strategies that are
undertaken by the business are required to be supported by the employees in order to undertake
the smooth functioning of the processes (Wood et al., 2012). Transparency in the operations of
the business that is planned by the management of the organization will be helping the concerned
organization in gaining over the trust and confidence of the employees. The inter- trust factors
between the employees and the management is facilitated through the transparency of operations
through clear communication. The organization must maintain a two- way communication
strategy, which will be enabling the management to identify the issues that are faced by the
workforce while operating on the objectives and processes of the business (Pernot & Roodhooft,
2014). It will be facilitating the management in bringing forth subtle modification in the
processes as per the needs of the workforce to undertake the smooth functioning of the same.

10EFFICIENT MANAGMENET OF ORGANIZATIONS
Mesquida and Mas (2015) stated that organizational culture of the organizations clarifies the
objectives of the business and thereby aligns the capabilities of the firm with the different
processes that are undertaken by the same. Therefore, the processes that are formed by the
concerned organization is requires support of the employees and the relevant stakeholders
depending on the assessment of the risks that might be faced by the firm through the
implementation. The induction of positive workforce culture in the organizational context will be
helping the business in maintaining the proficiency of the functions while operating on the
objectives of the same. Induction of definite values in the employees through suitable
communicational methodologies will be helping the concerned organization in making the
employees aware of the different needs of sustenance of the business. Donaldson, Qiu and Luo
(2013) stated that the communicational mechanisms that are undertaken by the businesses assists
the same in maintaining the proficiency of the functions while operating on the modifications
that are planned by the business. Involvement of the employees and the chief stakeholders in the
change processes is a crucial step that the management of the concerned organization is required
to take in order to enhance the operations to support positive culture in the organizational
context.
Task G
The research on the organizational issues was prohibited through the lack of knowledge
of the functioning of the organization. Limitation of the information that was provided of the
organizational functioning affected my understanding of the issues that are faced by the venture.
On the other hand, the secrecy of the venture has affected the scope of my research while
identifying the different mitigation strategies that might be applied on the business model in
order to enhance the efficiency of the functions. On the other hand, the lack of understanding of

11EFFICIENT MANAGMENET OF ORGANIZATIONS
the processes that are undertaken by the business due to its subtle complexity of the operations
has affected the research.
The challenge that was faced by the team in acquiring the knowledge of the
organizational processes has affected the research on the issues that are faced by the same.
However, we managed to gather information through interviewing the employees, which has
helped in the issue identification. The identification of the issue that is faced by the organization
is being mitigated through the application of different relevant managerial theorems relating to
the cognitive approach has helped in resolving the challenge that is faced by the business due to
lack of suitable customer support team.