Communication and ICT Application in Health and Social Care

This report provides a detailed analysis of communication in the health and social care sector, emphasizing the influence of values, cultural factors, legislation, and organizational policies on the communication process. It explores the use of Information and Communication Technology (ICT) in health and social care, examining the benefits for service users, care workers, and organizations, while also addressing the legal considerations associated with ICT implementation. The report further analyzes the effectiveness of organizational systems and policies in promoting good communication practices, highlighting the importance of ethical considerations and data protection in healthcare settings. The case study of Vicky illustrates the impact of communication breakdowns and the necessity of respecting patient rights and dignity.

COMMUNICATION IN HEALTH AND
SOCIAL CARE

Table of Contents
Introduction......................................................................................................................................3
Task 2...............................................................................................................................................4
LO2 Understand how various factors influence the communication process in health and social
care...................................................................................................................................................4
2.1. Explain how the communication process is influenced by values and cultural factors............4
2.2. Explain how legislation, charters and codes of practice impact on the communication
process in health and social care......................................................................................................5
2.3. Analyze the effectiveness of organizational systems and policies in promoting good
practice in communication...............................................................................................................5
LO3: Be able to explore the use of information and communication technology in health and
social care........................................................................................................................................6
3.1. Access and use standard ICT software packages to support work in health and social care....6
3.2. Analyze the benefits of using ICT in health and social care for users of services, care
workers and care organizations.......................................................................................................7
3.3. Analyze how legal considerations in the use of ICT impact on health and social care..........8
Conclusion (100).............................................................................................................................9

Introduction
In any sector, communication is the medium through which an organization is build up.
Communication is the source through which all information’s are exchange between two
partners. Communication is between two partners to give a possible outcome. All organizations,
irrespective of any sector require communication. Communication in health and care is essential
for improving the standard of the organization. Depending on scenarios, an organization can
have a backlog if miscommunication or lack of communication takes place. A bridge between
two partners is the communication. Communication in health and care benefits not only the
patients but also the staffs. If proper communication is there within organizations between the
members and the leaders, an organization functions efficiently. Any individual or staff delivering
care to the patient’s needs communication to understand the issues related to their health.

Task 2
LO2 Understand how various factors influence the communication process in health and
social care
2.1. Explain how the communication process is influenced by values and cultural factors
Culture is the base of the communication. Values and cultures are the two important pillars of the
health and care sector. Any values or culture, which are founded in the organization are
responsible for communicating about the process in the health and social care. Values and
culture shows that the ethical conduct of any member within an organization is essential. Values
and culture suggest that any patients in the health and care sector have to be taken care of
specially regarding their welfare (Bennett, 2010 ). Values suggest that any patient in the health
and care has to be treated in an unbiased manner. Caste, creed, color, sex and religion has to be
avoided and not taken into consideration while treating a patient or offering treatment to the
patients. Any discriminatory activity has been pardoned in the health and social care sector.
Values suggest that each individual should be treated fairly and their thoughts and opinions have
to be valued. Values are the thoughts of the individuals to be respected. In the case of Vicky,
being a single mother of three teenagers, when she was admitted in the hospital an expectation
came to her that her daughters will come to meet her but it was in despair. Even her thought
process was not valued, when she asked for a towel due to menstruation. Her thoughts and her
opinions were not valued. Any individual be it in the industrial firm or in health and social care,
sector values are the core principles developing the standards of the organization. If
communication between Vicky and the hospital staff were good then her treatment would have
been much easier.
Lack of communication in respect to the values and culture may give rise to hesitation,
discrimination and other scenarios, which will affect both the parties. The patient needs attention
and a positive attitude leads to her mental satisfaction.

2.2. Explain how legislation, charters and codes of practice impact on the communication
process in health and social care
There are many legislations and rules applied and maintained in the health and care sector. These
legislative acts help to improve the standard of the organization. Even to improve the scope of
communication various legislative acts are implemented specially in case of health and social
care. Rules include the protection of the personal data. Any organization should ensure the trust
of the patients and the clients with the help of data protection act. Rules have also being form
about the sex discrimination act. This act helps clients and the patients to understand that they
will be treated fairly without any harassment to their religion or gender. This ensures trust of the
clients towards the organization (Munn-Giddings and Winter, 2013).
Any legislative acts are form to protect an individual from being harassed physically or mentally.
The treatment of Vicky suffered from this scenario. The harassment level surpassed any acts
regarding her protection. Irrespective of her position, she was force to go to the washroom using
the commode, which was very difficult for her. She was literally forced to use commode like
others, which was not possible for her (Guffey and Loewy, 2010 ). Any policy in the
organization is for the betterment of the patients or the clients. The various rules and regulation
help to protect the individual from any
2.3. Analyze the effectiveness of organizational systems and policies in promoting good
practice in communication
It is necessary to adequately examine the condition before using any devices and the basic
diagnosis of patient is carried out. There are four basic guidelines which will help to understand
the ethical considerations. The Data Protection Act which was devised contributes significantly
and very effectively to the legislation of the hospital management. Without any approval from
the user, any personal and private information should be kept safe and secure from the
intelligence threats. It will surely promote good health a well as provides a smooth operational
function of the business organization (Cornelissen and Cornelissen, 2017).
There are four principles that should be taken into considerations, under the first ethics, they are
autonomy and justice in case of the effective devises selection. According to the principle of
autonomy, the safeties of the right of the individuals have been encouraged. According to the

second ethics that have to be considered, the possible positive and the negative aspects of any
situation have to be acknowledged by the guidelines mentioned. These aspects of the technology
have to be adopted by the business organization. According to the third ethical consideration, the
suggestion is given the technology selection should be done in the proper and the most effective
way. This ethical consideration will help to understand whether there is any need of technology
to be implemented by the hospital management or nota and it will also suggest some non
technological alternatives if required.
LO3: Be able to explore the use of information and communication technology in health
and social care.
3.1. Access and use standard ICT software packages to support work in health and social
care
The innovation in the technology that can be utilized in order to follow the nutritional
sustenance and in addition physical movement all through initial phases of life, alongside
coordinating it into wide range of work and office life. Unite advance way of specially organized
lifestyle programs in the two universities and workplaces that confer grown-ups and youngsters
to limit pressure and to reduce the stress. Incorporating guardians and in addition relative
cooperation in a healthy way for day to day life and additionally in order to inspire complete
families to share their worries and spend quality time with each other for recreation and
excitement exercises for entrusting healthy and standard life standard of life all through the
lifetime (Shanmugam et al., 2014).
To ensure the safety and to establish proper and appropriate health environment for safety, the
business organization have to adapt such features, which offers the taking up of questions and
answers procedure. It helps to smoothen the process of the interest of the shareholders. Standard
examination is carried out. For ensuring the growth and advancement in the business process, it
involves the safety measures and follows certain rules and regulations. To ensure the data
management of the patients, which includes the medical history, the current medication process,
and the preventions to be taken, etc, the care worker uses the ICT software package. For
measuring the data, these software packages are used, as follows:

 Record of patient.
 Accessibility of the recorded data.
 Medical history of patients.
 Transfer of data if required.
 Preventions can be taken with the use of ICT software package.
 Medical records of the patients under the present medical procedure.
 Provides future recommendations.
Through the documentation of the Data of patient's records, for example, time of confirmation
and the date of admission, bills, and treatment and so forth utilizing ICT programming packages
valuable information rather useful data about the patient are available successfully and can be
easily accessed. In the event that a patient is to be moved into another office or other medicinal
association, then the significant information of patient is exchanged successfully and safely. The
patient's record must be kept secure with a specific end goal to take after the lawful results
(Benwell et al., 2017).
3.2. Analyze the benefits of using ICT in health and social care for users of services, care
workers and care organizations
The advantages of the health support system and also security administration services are
extremely basic for entrusting an agent wellbeing organization and in addition needs happiness.
These logical tools and analytic devices permit keeping a normal beware of the numbness in the
knee and eye check up. These diagnostic tools in medical industry, identify with immaterial
alterations or compromises in offering the human services administrations and in its approach
towards the process of communication. The positive impact occurs from various different
perspectives. They are as follows:
Impact from the perspective of the service provider:
From the perspective of the service provider, it can be noticed that insignificant event of basic
healing center patient's admission can be done using the ICT software. Further, proper basic
healing center discharge can be done. Insignificant essential for lodging and customized nursing
look after daily life at home can be provided to the patients. Adequately and expanded ability to
reallocate consumption on wellbeing and also social care administration services rendering it to

be cost and time powerful for the patients. ICT software also supports wellbeing and provides
additional security condition for guardians as well as the patients Enlarge wellbeing and security
benefit quality boosting trust of the patient and his or her family.
Impact from the perspective of the service users:
From the perspective of the service users, it can be seen that better administration options, mind,
freedom and also controlling administration can be provided. Upgraded and enhanced life health
and wellbeing quality is ensured. Protection of expertise concerning wellbeing and security to
remain at family unit is provided after using the ICT package. Limited obligation sited on
specialist service providers. Better-quality sustenance has been provided to people like Service
user whose conditions fundamentally intensify over the long run in the near future.
To comprehend rather understand the need and capture the feeling of having a standard existence
exceptionally basic for powerful care and also nursing. This underscores the affirmation of the
Service User and additionally individual interactions within a community and also contributes in
Service User for noting the troubled challenges other than the essential of day by day help.
3.3. Analyze how legal considerations in the use of ICT impact on health and social care
According to the case study, the legal considerations that should be followed in the use of the
ICT, which have a huge impact on the health and social care are as follows:
The ICT is used to follow the codes of the human rights, and should make an unbiased decision
with respect to the visitor’s recruitment and the selection of the people, irrespective of the age,
gender, caste, marital status, religion, place of native, physically challenged criteria of the
candidates. It is meant to safeguard and value the interest of the visitors, and in the context of
discrimination of the provision for employment, they avoid answering questions during the
recruitment process. According to the Data Protection Act 2001 and the Data Protection Act
2008, these acts were responsible in order to control and handle the personal information of the
customer rather the patient by the hospital organization, the entire industry and the Government
of the country (Hajli and Featherman, 2017). This act is responsible for retaining the data using
the data protection principles. The data may include the ethnic background, the political options,
health of a person, the sexual health, criminal records and the religious belief of the people. Now,

according to the Health and safety Act 2008, the patient’s personal information cannot be
provided, regarding the private details of the medication process of the patient and the past
medicine history of the patient. Failing to do such, it will result in the legal actions that should be
charged upon the worker to works under the hospital premises.
Conclusion
According to the given scenarios and the case studies, this research report has been made. A brief
introduction about the entire task has been already mentioned. A critical analysis has been done
in order to understand the various factors that influence the process of communication has been
discussed in this project report. The reason how the communication process have been
influenced by the values and cultures of certain area has also been discussed in this research
report. The use of the ICT software package which have influenced the technology of
communication in the health and the social sector of medical organization is also discussed in
detail in the research report.

Reference
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