ICT in Business: A Courier Company's Operational Transformation

This essay explores the usage and value of Information and Communication Technology (ICT) in the everyday business operations of a courier company, focusing on how emerging technologies boost growth and development. It highlights the significance of ICT in managing costs, utilizing resources effectively, and enhancing business opportunities. The essay uses AusXpress as a case study, illustrating how the company leverages ICT to improve service delivery, reduce costs, and increase customer satisfaction through real-time tracking, delivery window notifications, and improved financial services. While acknowledging the benefits, the essay also addresses the challenges of increased competition, cyber attacks, and data security concerns associated with digitalization. The analysis is supported by several academic references, underscoring the impact of ICT on the quality and efficiency of business processes in the courier industry.

ICT in Business
Assessment 1
Student Name: Manikanta Kunchakuri
Student ID: 11608101

Usage and value of information and communication technology in the everyday
business operation of a courier company
The emerging technologies boost the growth and development of the organisations. The
requirements are kept on increasing in order to amplify the demands and cost control
for enhancing the productivity of businesses. The Information and Communication
Technology (ICT) plays a significant role in facilitating the business operations through
effectively managing the cost and utilization of resources. The enabling of modern
computing is achieved with the use of technology. The use of ICT in businesses helps in
enhancing the opportunities, cost-savings and conveniences. The courier company
utilizes Information and Communication technology in their everyday business
operations. With the use of ICT, the chances of creation of competitive advantage are
amplified (Lin, et al., 2014).
According to Nzewi (2015), the improvement in organizational planning, communication
and flexibility are achieved with the use of ICT in the business processes of Courier
Company. AusXpress is an Australian company that also uses the technology in order
to improve their services and delivery processes of letters and packages. It eradicates
time and distance constraints in accessing required information flows. The reduced
requirements of the budget with the use of ICT lead to the company’s profitability. The
transaction cost also reduced and it provides tactical tools in order to facilitate the
strategic management of the business processes. The customer satisfaction also
enhanced with the increase in flexibility. It assists the growth of AusXpress through
making the business processes more innovative and creative. This company utilizes the
ICT in following processes:
The inadequate quantity of products leads to the increased cost in shipments thus with
the use of technology, it is possible to know about large discounts that help in
enhancing interaction with the authorized resellers of the renowned courier services in
AusXpress (Nzewi, et al., 2015).

The input errors and labour costs are reduced with the usage of ICT. The connectivity
has been improved via Smartphone applications. Hence, it supports in improving the
range and quality of services.
The real-time tracking of products online is achieved with the use of technology. The
use of vehicle positioning helps in building trust and support in increasing satisfaction of
customers. The real-time GPS tracking of vehicles improves the process of delivery of
packages (Hasnan, et al., 2014).
The experiences of the customer are improved with the delivery window notification.
The creation of more convenient deliveries is achieved with the use of ICT. The financial
services of courier service providers are improved a lot with the ICT. The collecting,
processing and storing of information are effectively controlled and managed with the
use of Information and communication technology. The improved service delivery of
AusXpress helps in increasing its profitability. Thus, the ICT has a significant impact on
the growth of the Courier Company and improve the quality of business processes with
the effective tracking and delivery of letters and packages (Hasnan, et al., 2014).
However, the growing global network increases the competition along with the extent of
crime crimes. As the digitalisation also leads to the increases in cyber attacks and it
enhances the requirements of efficiently protecting the sensitive information. It has
facilitated the delivery services and amplifies the effectiveness of business processes
but it has also decreased the employment opportunities and the major issue is related to
the security and privacy of data (Lin, et al., 2014).

References
Hasnan, N., Noordin, A., & Osman, N. H. (2014). Six main innovation issues: A case of
service innovation of postal and courier services in Malaysia. Journal of Technology
Management and Business, 1(1).
Lin, C., Choy, K. L., Ho, G. T., Lam, H. Y., Pang, G. K., & Chin, K. S. (2014). A decision
support system for optimizing dynamic courier routing operations. Expert Systems with
Applications, 41(15), 6917-6933.
Nzewi, H. N., Nzewi, U. S., & Moneme, P. C. (2015). Business Process Reengineering
and Performance of Courier Service Organizations in Anambra State, Nigeria. American
Journal of Social and Management Sciences