ICT Project Management Report: Network Infrastructure Upgrade Analysis

This report provides an executive summary of an ICT project aimed at upgrading a business's network infrastructure. It details the project's start-up activities, including stakeholder consultations and assessments of current and proposed architectures. The report then outlines project implementation, covering conflict resolution and change management processes, along with the skills and qualities required of the project team. It also addresses project integration, emphasizing consistent communication and reporting. Finally, the report concludes with follow-up activities, focusing on deliverables, supporting packages, and communication strategies. The project's goal is to improve the existing information and line system of business, addressing issues like slow processing times, order inefficiencies, and revenue declines, with a focus on resource allocation, scheduling, and effective communication among stakeholders. The report includes a comprehensive table of contents and references.

ICT Project
Management

EXECUTIVE SUMMARY
The information and communication technology project management report installation
and configuration of a new network infrastructure to improve the existing information and line
system of business. is produced to project sponsor. With the assistance of the report, managers be
able to understand the framework of entire project of business. Complexities of the project
covers in four sections with particular topics to understand every single point of interest of LOB
project.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
TOPIC 1 PROJECT START-UP ACTIVITIES..............................................................................1
Consultative process with stakeholders.......................................................................................1
Assessment of current and proposed architecture.......................................................................1
Communication of roles and responsibilities among team members..........................................2
Management of resources and scheduling...................................................................................2
Proper utilisation of resources.....................................................................................................2
TOPIC 2 PROJECT IMPLEMENTATION....................................................................................2
Conflict resolution process..........................................................................................................2
Change management process.......................................................................................................3
Qualities and skills provided to project team..............................................................................3
Devotion to the project plan........................................................................................................3
Communication plan for stakeholders.........................................................................................4
TOPIC 3 PROJECT INTEGRATION.............................................................................................4
Integration of relative project operations.....................................................................................4
Consistent communication and reporting of mechanisms associated reporting..........................4
Evaluation of project activities....................................................................................................5
TOPIC 4 PROJECT FOLLOW – UP ACTIVITIES.......................................................................5
Decision subject to deliverables..................................................................................................5
Supporting packages requirements based upon results...............................................................5
Communication subject to analysing, creating and building the project.....................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

TOPIC 1 PROJECT START-UP ACTIVITIES
Consultative process with stakeholders
Data entry officer
The communication made between data entry officer regarding the problems faced by them
to record the entries of orders through computers. Data entry officer elaborate the lag in time of
processing the system which is becoming slower due to bulk of entries and records.
Manufacturing supervisor
Manufacturing team form the products by getting list on their screens. Team members get
the job list on their screens. Supervisor told that the manufacturing team members remain idle
due to not having the job list on screen even after having all the resources for manufacturing of
goods and services.
CEO
CEO said that the reports are not being provided on daily and weekly basis due to
backlog in the order process. As per CEO, current system is little slow and fully written off and
provision for new upgrades are approved.
Sales Manager
Orders are not reaching to the stores and sales managers sometime not be able to get the
list of client for delivery. There is no any direct communication of sales manager with
manufacturing team due to lag in processing time of computers.
CFO
The statement of CFO was concerning in regards of inefficiency of system. CFO have to
generate the monthly activity statement for clients. In the beginning the system used to take 15
minutes to generate the monthly activity statement for client, while it takes 2 hours for the same
process. System is five years old till now and CFO urged to CEO for the last two years to
upgrade the old system and might get tax benefits for it. CFO communicated with CEO that
Skillage I.T. solutions is best option to upgrade the system and explain the tax benefits further.
Assessment of current and proposed architecture
Current architecture
The system has a capacity of PIII 933 MHz 1GB ram 100 GB HDD and contains
management server, app server, web server, SQL database server and e-mail server.
1

Proposed architecture
It contains new network infrastructure with disaster recovery plan, isolation of line of
business (LOB), Upgraded software to latest Microsoft SQL server version. The system will also
protect the operating system form malware and will upgrade the communication system,
software with application suite.
Communication of roles and responsibilities among team members
Project Manager – Weixuan Jiang: Activity planning, cost estimation, scheduling the
activity plans, documentations and Report to the CEO and CFO for each activity and monitoring
the actions of team members.
Project Sponsor – Sandra Wordsworth: Negotiating the project funding with the senior
authorities. Guiding the project empowerment with formulating strategies.
User/Functional Representative – Joseph Hill: Communicating with clients, getting the
feedbacks, explaining the processing of placing order of products and services.
Management of resources and scheduling
It is expected that the cost of the entire project will be up to $155000. Training programs
management to ensure smooth transition to the new system (Niazi and et. al., 2016). The LOB
program requires new SQL server that uses a software developer and a data base programmer on
contract to assist with the process.
Proper utilisation of resources
Allocation of resources would be categorised among labour, material, LAN cost, server
upgrade cost, payment to engineering team and server maintenance cost, food and lodging cost
(Van Staveren, 2018).
TOPIC 2 PROJECT IMPLEMENTATION
Conflict resolution process
It is analysed that large productivity slumps in the workforce. The system is suffering from
overload of backlog information and data of clients. Order process of 5% get down by 5%.
Manufacturing stream is reduced by 10% since last year. Order efficiency get reduced by 15%
and the lag in process time get increased from 3 to 5 minutes. Revenues get down by 10% since
last year. there are mainly six steps are provided in this process as;
1. Clarifying the discrepancies
2

2. Creating a single goal for all parties
3. Expressing the wats to attain single aim
4. Evaluating the resistant between the common aim
5. Commitment to the adequate wat to resolve the issues
6. Solution with analysing the responsibilities with each parties in the resolution
Change management process
Order are currently running low compare to demands which is one of the major divers for
the change the probability subject to further delays. This is also a critical issue in terms of
managing the case basis. The account managers must aware the expectations for contingences.
The project requires a backup plan during the changeover time of existing system. The down
time and compensation work respectively required to record. It has an eight steps as;
1. Creating sense of urgency
2. Structuring guiding coalition
3. Forming strategic initiatives and vision
4. Listing volunteer army
5. Enabling actions by removing resistance
6. Generating short term achievements
7. Sustaining acceleration
8. Change of institute
Qualities and skills provided to project team
Project manager requires to have a potential to lead the team members in a right direction
(Leong and et. al., 2016). Body language must reflect the confidence to complete the project
under the set deadlines. Five members of team is formed for this project as project manager,
engineering manager, server build manager, Service desk manager and purchasing manager.
Devotion to the project plan
Roles and responsibilities are required to comply effectively among team members
(Sambrani and Pol, 2016).
IT Project plan
Activities Source
requirements
Measures Software and
hardware
3

requirements
Recognising usage
requirements
Collecting inputs
Network controller
(three node)
4 GB min (8 GB
recommended)
OS: Windows
Server 2018
Hyper-V Role
installed
Planning to
relocating resources
SLB/MUX (three
node)
8 GB recommended OS: Windows
Server 2018
Hyper-V Role
installed
Managing the
network system
RAS Gateway 2 GB OS: Windows
Server 2018
Hyper-V Role
installed
Security issues RAS Gateway BGP
router for
SLB/MUX peering
2 GB OS: Windows
Server 2018
Hyper-V Role
installed
Physical Hyper-v
host
4-Core 2.66 GHz
CPU
32 GB of RAM
300 GB Disk Space
1 Gb/s (or faster)
physical network
adapter
OS: Windows
Server 2018
Hyper-V Role
installed
Assembling the team
Project Manager Engineerin
g Manager
Server Build
Manager
Service Desk
Manager
Purchasing
officer
Design system S I A I
Design network S A I I
Test design S A P I
4

Order components S P P A
Test components S A P
Build servers S P A
Installation S A P I
Pilot S A P I
Rollout S A P I
Communication plan for stakeholders
A clear information about the project plan is required to communicate among the
stakeholders in order to make the organisational structure stable and collaborative. The
communication expected to contains the summary of project initiation to completion.
CEO
Firstly, the desired outcomes will be communicated to CEO which is reducing the order
processing time to an average of 3 minutes per order and increasing the frequency of orders by
10%.
CFO
Secondly, CFO requires to communicate about the financial benefits which are expected
accomplishment of sales of $3.5 million last accounting period. Budgeted increased by 7%
which was -$245,000 set. Expected increase in sales would be $200000 on an annual basis.
Data entry officer
Data entry officer is required to communicate information technology system
performance in line with CEO. Alongside, it will reduce the downtime of key system, A SLA
(Service Level Agreement) must be supported by organisational requirement.
TOPIC 3 PROJECT INTEGRATION
Integration of relative project operations
Training department of organisation requires to schedule the training programs relevant IT
project carried out for five weeks. Proper integration of scheduled training program will keep the
plan on track and reduce the riddles form operational process (Gordon and et. al., 2014).
Policy formation
5

Scheduled management plan: Weixuan Jiang the project manager is required to set a
schedule for all the project meetings time to time. Project head and sponsors are also required to
attend these meetings.
Risk assessment: team member’s authority and formation will remain consistent during
the project and the satisfaction.
Due care of assumptions: Lob programme in respect of SQL server is required to
develop with the programmer with assistance of process.
Communication time with stakeholders: there is an interaction program required to
carried out to deliver the project requirements with members who are engaging with the project.
Type of policies must be considered as
Intellectual property: All the rights and authorities in terms of Microsoft SQL software
and licence must be retained by line managers in determined format. There must a compliance
policy formed in order to provide access to review the latest updates and associated expenses for
running the software properly.
The franchising code of conduct: If the any programme is acquired by entity through
any franchise than the franchise code must be updated in the data server.
Post project review and document
Following check list is required to check
Configuration PHP writable Yes
Database support system No
PHP version Yes
Register global Yes
System update Yes
XML support system Yes
Windows ADK No
GUI Yes
Form the above post-project review check it is observed that the database support system
still required to update and configure properly. If the database support system will not work
efficiently than it will enhance the processing time due to lack of required information stored in
the system. The windows ADK also needs to update. ADK stands for Assessment and
Deployment Kit which is a tool to customise the windows images at large scale. This tool works
6

with the supporting tools as Sysprep and WinPE. This also needs to update for constructing new
system tool.
Consistent communication and reporting of mechanisms associated reporting
The project manager is the authorised person to whom all the project team members report.
Engineering manager will communicate to manager regarding requirement of materials and
completion report of network system framework. The Server build manager report about the
track report of both the down time and recovery time of existing system. Service desk manager
requires a proper information and support to server and network team in order to supply the
resources as software, electricity and tools. Purchase officer will communicate with the manager
to evaluate if any excess amount of resources is not being order without permission.
Evaluation of project activities
Individually project team members will report to their project manager and compare their
deliverable with the projected deadline and support system. The evaluation process will be
carried out in following way.
Week 1 Evaluation of Design system
Week 2 Porting of LOB software check
Week 3 Build servers test
Week 4 Prior Installation check
Week 5 Evaluation prior to rolling out the system to users
The project is required to evaluate time to time. the evaluation plan in defined as follows;
Detection of results and evaluating impac: Examining the results and their impact upon
the business objectives. As in this project the objective of the organisation is to improve the
productivity that impact upon revenue.
Opting an effective evaluation system: A system diagnosis system is required to select
to determine the conflicts and issues in terms of managing the orders.
Reporting of the evaluation: Evaluation reports is required to prepared and submitted
managers and supporting team as well.
7

TOPIC 4 PROJECT FOLLOW – UP ACTIVITIES
Decision subject to deliverables
It is decided that there is must be a protocol to conduct the training programs for staff
members. Team leaders are required to adhere the protocol and rostered staff members to make
them more efficient and skilled. Project manager must keep monitoring the process of self and
external check of deliverables.
Supporting packages requirements based upon results
It is required to have the components related to LOB software as additional cabinets,
mother board, ram capacity, data storage. Back up of skilled and expert staff members for LOB
software
Communication subject to analysing, creating and building the project
The estimated build period with implementation was recorded as 180 days. This projection is
based upon the similar project. An evaluation check is requiring after commencing the system
with in the organisation (Inthasut and Aswakul, 2014).
IT support plan and follow up activities
Planning: Training programs for understanding the SQL and ERP system is required to
categorised. The duration of time must be short to maintain the understanding level. Regular
testing and MCQs must be provided properly. Ability to lead the program in right direction.
Process: A follow up support plan in order to determine the professional development
plan. Additional data plan and sub ordination process is required to comply with optimum
manner. Equipment cost must be practised with located and equipment cost.
Implementation: A skill based evaluation and control must be mentioned for better
control and operating the functional changes.
CONCLUSION
The report summarise the project management report required to communicate to senior
authorities. It is analysed that that effective project management formation with set deadlines
essential in terms of accomplishing the business objectives. As the above IT project be able to
completed with the help of valuable efforts of engineers and skilled staff members who
understand the worth of resources and used them in best possible manner.
8