ITC563 - IT Management Issues: ICT Impact on Business - Assessment 1

This report examines the role of Information and Communication Technologies (ICT) in modern business, particularly focusing on its impact on the postal and courier service sectors. It discusses how ICT facilitates restructuring, streamlining internal procedures, and increasing competitive pressure, ultimately enhancing profitability and productivity. The report highlights the development of e-post strategies, which introduce competition from internet and telecommunications companies and offer hybrid mail, tracking services, and electronic customer interfaces. Furthermore, it explores how ICT improves postal enterprise management through better customer and human capital management, business analytics, and financial services operations. The study also acknowledges the challenges faced by courier companies, such as efficiency and financial issues, and suggests that ICT can provide solutions by improving customer service and overall operational performance. The document references several academic sources to support its analysis of ICT's role in transforming postal and courier services.

ITC563
IT Management Issues
Assessment 1
ICT in Business
Student Name: Guru Bala Vankadara
Student ID: 11613712

Guru Bala Vankadara 11613712
ICT stands for Information and Communication Technologies that offered the service in
the telecommunications sectors. ICT includes cell phones, wireless networks, and
Internet other communication mediums. It is used for VoIP, video-conferencing, and
messaging. ICT is also working on Social networking websites such as Facebook,
Whatsapp, and Instagram to connect or communicate to people (Jaag, 2014).
ICT create a new postal market where define the e-strategies for the courier service.
Postal operators will be easily adjusted to market variations. For the internal
efficiencies, they will be offering new products, cutting costs, and developed a new
relationship with the customer (such as direct mail, customer relationship management,
and electronic uniqueness services) (Jaag, 2014).
ICT is playing an important role for the postal operator because it used for restructuring,
streamlining of internal procedures, and competitive pressure. ICT increase profitability
and productivity during the internal procedures. ICT works on mail handling operations,
strategic sourcing and retailing and logistics operations. Postal operators are defined on
their strength according to revenue base. Alternative services & products, alternative
customer interfaces or both are offered by ICT to the postal operators. There is
developed a new e-Post strategy for the postal operators. It creates competition
between internet companies and telecommunications that offered the same type of
service. E-postal services give opportunities hybrid mail, tracing and tracking of
products or services, electronic customer interfaces, supply chain visibility, e-
government services and certification, -commerce management and catalogue and
other more (Kyriaki, 2015)
There are define management techniques and system for the postal operators which
are control and the transformation strategies. ICT improved the postal enterprise
management such as customer management, human capital management, business
analytics, financial services operations, and operations management (Jaag, 2014). ICT
improve the courier company employee performance through boosting and training. Its
designs and implementation in the postal strategies for postal service can provide
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Guru Bala Vankadara 11613712
growth in the ICT. External investors will help in making the decision and examination of
the critical fields.
ICT works in postal and courier services area. It collected the packing, parcels,
documents, and other documents then placed one place to another place as soon as
possible. The efficiency of the postal delivery process is checked through the ICT which
ensures mail delivered correct time and correct person (Matúšková, and Madleňáková,
2017).
Courier service is expensive compare than regular postal process because it offers the
speed of the delivery method and safekeeping of the product. The user can track their
product through the ICT. Courier Company provides a number for each product which
tracks different site or application. Courier company pick-up cost, collection cost, sorting
cost, and delivery cost for distributing the service (Tochkov 2015). It has a huge network
which through postal service offered from place to place, global service, local delivery
facilities.
Transport services and E-services are introduced to the postal area which allowed real-
time tracking for delivery processes (Jaag, 2014). The customer can monitor the
delivery process. ICT system enhanced customer confidence in the courier company
service. E-services has also involved tracking of sales, invoicing, electronic reports,
contract billing, and built-in collections. The Courier company faced the efficiency and
finical issue (Kolarovszki, Tengler, and Majerčáková, 2016). ICT help to improve the
courier company service and provide better customer service in the postal area.
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Guru Bala Vankadara 11613712
References
 Jaag, C. (2014). Postal-sector policy: From monopoly to regulated competition and
beyond. Utilities Policy, 31, pp.266-277.doi:https://doi.org/10.1016/j.jup.2014.03.002
 Kolarovszki, P., Tengler, J., & Majerčáková, M. (2016). The new model of customer
segmentation in postal enterprises. Procedia-Social and Behavioral Sciences, 230,
pp.121-127. doi:https://doi.org/10.1016/j.sbspro.2016.09.015
 Kyriaki, K., (2015). Strategic Analysis of the Greek Postal Market: A Case Study for
Hellenic Post. Procedia-Social and Behavioral Sciences, pp.464-472.
doi:https://doi.org/10.1016/j.sbspro.2015.01.1224
 Matúšková, M. and Madleňáková, L. (2017). The impact of the electronic services to
the Universal postal services. Procedia Engineering, 178, pp.258-266.
doi:https://doi.org/10.1016/j.proeng.2017.01.111
 Tochkov, K. (2015). The efficiency of postal services in the age of market
liberalization and the internet: Evidence from Central and Eastern Europe. Utilities
Policy, 36, pp.35-42.doi:https://doi.org/10.1016/j.jup.2015.09.004
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