Analyzing the Use of ICT and Its Impacts on Courier Company Business

This report examines the significant impacts of Information and Communication Technology (ICT) on the courier service industry. The paper provides an overview of courier services and delves into how ICT, including e-commerce, has revolutionized business operations. It highlights key innovations like drones, robotics, and cloud computing, emphasizing their role in improving efficiency and customer satisfaction. The discussion covers automated sorting, online payment options, and the adoption of ICT by courier companies to meet the growing demand for faster and more accurate services. The report concludes that ICT has created a better interface between companies and customers, enhancing the overall courier service system and providing substantial benefits for consumers. The study references multiple sources to support its findings.

Running head: USE OF IN BUSINESS OPERATIONS
Use of Information and Communication Technology in Business Operations
Name of the Student
Name of the University
Author’s note:

1USE OF ICT IN BUSINESS OPERATIONS
Executive Summary
The objective of this paper is to study the impacts of advance technology in courier company
business strategies. This paper also includes the impacts of advancement of the technology in
the business market. The paper also evolves around certain risks and the problems those can
be happened for the consumers who are taking delivery of the products.

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Table of Contents
1. Introduction............................................................................................................................3
2. Discussion..............................................................................................................................3
2.1 Overview of Courier Services..........................................................................................3
2.2 Use of ICT in Business Operations..................................................................................3
2.3 Growing Impact of ICT on the Courier Services.............................................................4
2.4 Use of E-Commerce for the Courier Services..................................................................4
3. Conclusion..............................................................................................................................5
4. References..............................................................................................................................6

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1. Introduction
Information and Communication Technology (ICT) is considered as one of the
important and major technologies in the recent times. The technological advancement has
increased the production rate of many organizations and has provided easy solutions for
various complex problems. The increased efficiency of business in organizations has been a
benefiting factor and also the satisfaction of the customers has increased rapidly (Jones et al.,
2014).
2. Discussion
2.1 Overview of Courier Services
The courier system is different from any other services in terms of working principal.
The courier services could be helpful in providing many services such as speed, security in
the packaging services, signature, authorization and tracking of the orders. The courier
services are expensive in nature than the normal packaging services that are delivered
manually. The advancement of the modified and improvised courier service tends to
overcome the recent problem in manual delivering system regarding delivery of mails,
packages, goods and other parcels.
2.2 Use of ICT in Business Operations
Using of ICT promotes the application of telecommunications, processing of
audiovisual content, media, smart systems of building management and efficient systems of
monitoring. In the recent times, The use of ICT enables the options of using various
technologies and it also allows various transmissions in one line (Beynon-Davies, 2013).

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2.3 Increasing the Impact of ICT on the Courier Services
The current trend of using ICT in the courier service business has change the business
situation for the delivery business. The modified and improved courier service system has
been proven effective compared to the traditional manual product delivery process. The
important innovations in the courier sector that has majorly impacted the sector are drones,
robotics, Internet of Things, cloud computing, big data.
The main factor for improvisation of the courier services using the advanced
technology is the constant demand for more refined and fast service from the customer’s end.
The use of ICT will be effective if only it helps to deliver the products in more accurate and
effective way. (Visser, Nemoto& Browne, 2014).
Using ICT in the courier system opens the option of automated sorting of the
packages and centralized manner of the system helps to run the business more effectivelyThe
running of the business has become more easier for the courier companies as the cost burden
has decreased by using the online payment options and use of PDAs. Several courier
companies are going for the option for adopting the use of ICT in the business.
2.4 Use of E-Commerce for the Courier Services
Courier industry has seen the major change with the use of ICT. Delivery of letters
and packages are the main target for the courier companies. Recently, the raise in the demand
of postal services has leads the company to adopt the better way of providing services.
(Laudon&Traver, 2013).
3. Conclusion
Based on the above discussion, it can be concluded that use of ICT in the courier
service has certain impacts for both the companies and the consumers.ICT has made a better

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way of interface between the courier companies and the customers. This helping to improve
the current courier service system as well as it also helps the customer to access the easily.
This would provide much better benefits for the consumers.

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4. References
Jones, P., Simmons, G., Packham, G., Beynon-Davies, P., &Pickernell, D. (2014).An
exploration of the attitudes and strategic responses of sole-proprietor micro-
enterprises in adopting information and communication technology. International
Small Business Journal, 32(3), 285-306.
Beynon-Davies, P. (2013). Business information systems. Palgrave Macmillan.
Visser, J., Nemoto, T., & Browne, M. (2014). Home delivery and the impacts on urban
freight transport: A review. Procedia-social and behavioral sciences, 125, 15-27.
Laudon, K. C., &Traver, C. G. (2013). E-commerce. Pearson.