BBA ICT in Business Processes Assignment: Networking and CRM

This assignment solution addresses key aspects of ICT in business processes, including the definition and application of ICT, networking techniques (LAN, MAN, and hybrid networks), data management (data, information, knowledge, and wisdom), data warehousing, and the replacement of legacy systems. It explores the advantages and disadvantages of Bring Your Own Device (BYOD) policies, the importance of Customer Relationship Management (CRM), using Takealot's Facebook CRM as an example, and the ethical considerations in CRM. The solution also covers business intelligence, its significance, and the use of mobile technology and green IT for improving business operations, sustainability and cost saving. The assignment is designed to provide a comprehensive understanding of how ICT can be used to drive business development and efficiency.

Running head: ICT IN BUSINESS PROCESS
ICT IN BUSINESS PROCESS
Name of the Student
Name of the University:
Author Note:

1ICT IN BUSINESS PROCESS
Answer to the question number 1:
Definition of ICT:
ICT is referred as information communication technology that enables the unified
communication. The main objective of the ICT is to implement the system which is helpful to
make the communication between the telecommunication devices and the computers (Cancian,
Rabelo and von Wangenheim, 2015: 634-659). The field of ICT is broad as it covers the method
of creation, modification and manipulation of the data electronically. There is no universal
definition for the ICT however, it can be defined as the process that allows the business
organizations and other manufacturing companies to interact with the digital world and handle
all the inter-organizational processes digitally. In case of BAE system , the organization aims to
provide the technology driven services to the other companies and organization. This can be
called as the ICT driven services. The services provided by the BAE includes the providing of
information technology solutions to the e-business companies and providing high end technical
solutions to the organization working with aerospace system. In this case, it can be said that the
services provided by the BAE system is driven by ICT and the company is using advanced
technologies and the networking components for providing the service which is also an
application of ICT.
Answer to the question no 2:
Choice of networking:
The office space has been expanded , so it has become obvious to establish more
offices in different locations. In this situation it is requires that all the systems, computers and
peripherals are connected with each other in the organization (Yu, 2016:80). The main goal is
to find the proper networking technique and the topology for the implementation of the whole
process. In this case, the computers and the system in one office can be connected through the
LAN. On the other hand the communication between the systems between the two different
offices in the organization can be done through MAN (Metropolitan Area Network). The
communication through the MAN can be generated through the use of optical cable. The
topology in this case can be star topology as it allows the idea of centralization where the
communication between the devices and the peripherals will be controlled by the centralized
hub. In some cases, the concept of hybrid network can also be used as it allows the use of both
start topology and the bus topology which increases the effectiveness and flexibility of the
communication.
Answer to the question no 3:
3.1 According to the data-information-knowledge-wisdom the primary goal to inherit the
information is to collect the data. The relevant data can be considered as information. The
information makes the organization knowledgeable about the situation and the organization can
gain wisdom which is the familiarization about the system. It is necessary for the BAE’s aircraft
section to process relevant data in order to avoid confusion and the ambiguity during the design
process (Tvrdíková, 2016:475). It can be said that the collection of data from different sources
can be a complex process. The proper analysis of the collected data will form the information
that will help the organization in the decisions making process regarding the manufacturing of
the aircrafts. The proper analysis of the data will help the BAE to assemble and compile the
components of the aircrafts.
3.2 BAE needs single repository system for the CAD/CAM data. The company has
decided to replace the old system regarding this with the enterprise wise knowledge

2ICT IN BUSINESS PROCESS
management system. In this context Siemens’s Team Centre product life cycle will be used for
the managing of the information and the centralization of the data.
3.3
Figure 1: Process of data warehousing
Source: (Simonova,2016:274)
3.4 The legacy system that supports the CAD has different issues that raised the
problems like issues in the information processing and the problems regarding the assembling
of the components of the aircraft (Wokocha et al.,2016:175). The replacement of the legacy
system with the advanced technology has enable the company to save the cost as the
organization can provide compatible solutions maintaining the quality through the handling of
the few legacy files and the data.
3.5 The value of ICT in the management of the BAE is effective. The use of the
advanced ICT infrastructure has helped the organization to manage data in more effective way.
On the other hand the proper management of the data enables the organization to provide the
quality services along with the saving of the cost.
Answer to the question no 4:
Bring Your Own Device (BYOD) is a trend where the employees are encouraged to bring
their system or tools in the office and use them for doing the official work. There are certain
advantages and disadvantages of using the own device at the workplace (Aversano, Grasso
and Tortorella, 2016:171-188). The main advantage using this technique is that the organization
can reduce the overhead cost for maintaining the infrastructures (Shamsuzzoha et
al.,2016:180). However, there are certain threats for the organization regarding the usage of the
own devices at the office. The employees can transfer the confidential information of the
organization through their devices (Jameel, Abdul-Karem and Mahmood, 2017:1). The
organization cannot monitor the system. In this case, certain security threats for the organization
and company can be happened. Apart from that the systems of the employees may not have

3ICT IN BUSINESS PROCESS
the latest technologies those are needed to be used for the office work. In that case, the quality
of the product or service can be degraded.
Answer to the question no 5:
5.1 Importance of the customer relationship management:
The main objective of the customer relationship management is to collect the information
regrading the customer and analysis the information to get the relevant knowledge about the
demand of the consumers (Guo et al., 2015:183). The better understanding of the demands of
the customers in the ever changing market situation will help the organizations to understand
the types of products or services needed to be provided to acquire the market. Apart from that
different customer relationship management techniques will help to enhance the flow of
communication between the consumers and the organizations. The consumers can reach to the
organization for any information. The overall betterment of the service will help the organizations
to engage the existing consumers to use the products and services along with that the
organizations can create a new consumer base based on the good will of the company.
5.2 Takealot is an e-commerce website which is using the Facebook for the customer
relationship management. The initiative is effective as the promotion through the social media
will help the brand to reach to the large number of people (Nunberger, 2017:1). There are
photos of the products along with the shopping options in the Facebook page. This will help the
consumers in the easy access of the products and buying options. However, there is a chance
of improvisation of the page by adding more items for sell.
5.3 There are certain ethical norms which are needed to be followed during the customer
relationship management. The organization should provide right information regarding the
products to the consumers. Apart from that the products are needed to be soled in the right
price. The bill should be provided to the consumers after purchasing where the breakup of the
cost of the product is needed to be mentioned.
Answer to the question no 6:
Business intelligence is the process which is driven by the technology for the processing
and the analysis of the data for the decision making in the business process. The importance of
the business intelligence is that it helps the organization to indicate the changes in the market
through the analysis and help to make the effective decision for improvement of the business
along with the services or products. In this context the example of the BAE can be taken. The
right processing of the business information along is helping the organization in the compilation
of the products and indicates the need for the replacement of the old system with the new one.
Answer to the question no 7:
There are various technologies those can be used for the improvement of the business
operations. Two of them are mobile technology and green IT. The use of the mobile technology
helps to make the business operations flexible and less time consuming. The flow of the
communication is improved in the organization with the use of mobile technology
(Sambhanthan, Potdar and Chang, 2017:1-16). Apart from that the use of the mobile technology
in the organization also allows bring your own device trend. The analysis of the data and the
information gathering apart from making the communication between the different system in the
organization have become easy with the usage of the mobile technology.
The implementation of the green IT will help the organizations to deliver the products
and the services in more sustainable way. The main objective of the green technology is to
maintain the sustainability of the environment while developing the projects and the products.

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The technology can be useful in the implementation of the green technology (Francis and
Willard,2016:41). One of the usage of the green technology is the use of technology to reduce
the emission of the carbon from the burning of the fuel from the engine. It has been seen the
usage of the green IT will help to deliver the high quality sustainable products which will
eventually enhance the goodwill of the company.
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