ICT Change Management: Analysis, Implementation, and Evaluation

This report presents an ICT change management plan, outlining the reasons for change, which include enhancing data security and improving business decision-making by migrating data to a cloud-based system. The report details the scope of the change, impacting various departments and employees, and defines the roles and responsibilities of the change management team. It includes a change analysis process, stakeholder analysis, and a risk and impact analysis. The change implementation plan covers action plans, business system plans, and communication strategies. The report also provides a training plan, change evaluation criteria, and a conclusion summarizing the importance of change management in project success. References to relevant literature are also provided.

ICT CHANGE MANAGEMENT

Introduction
Change management plan can be defined as a plan which is used to manage change
process, ensure and control the budget, scope, schedule, resources and
communication. This plan helps in reducing the overall impact of change on
business and employees. This change management plan will lay emphasis on
overview about the change, Change analysis, change implementation plan and post
implementation plan.

Overview about the Change
Reason for change
 The change is required because all the data will be stored in a single data centre. It
is huge risk for the company as in case of any kind of hazard or disaster there is a
significant risk to lose all the data. So it is required to bring changes within their
current system so that data security can be increased and business decision-
making can be improved. But the main reason for the change is to benefit the
business.

Type of the change
 The change required for the data migration, data warehouse and BI
software development is standard required change because, if the company will
have their own cloud based data warehouse and BI software then it will help
them to increase the overall security of their system, reduce operational cost of
their business, make better and informed decision-making. It will also help in
improving and smoothening the overall efficiency of the business.

Scope of the change
Boundaries where change will be implemented are:
There are many people or department that will be affected by the change, like:
employees will be affected, IT, security and operation department, production
department, HR department will be affected. Due to this there will be lots of
changes in business division, departments, systems and work groups as well.

Role and Responsibilities of Change Management team
Change management team
members
Roles Responsibilities
Project Manager  Change manager
 Lead change evaluator
 Receive and log change request
 Perform timely and adequate change evaluation
(Louis, 2016).
 Recommend course of action by outlining options
and change priorities.
 Track change decisions
 Communicate changes to the change management
team
Change requester  Project change requester  Submit required change request to project manager
 Check whether complete change process is being
followed
 Understand project management practises

Change Analysis
Process Change
 This change is about new modified system i.e. it is about a new
software which will change the existing process of the organisation as well.

Process name Process activity
Submission and logging Change manager receives and logs change request
Evaluation Lead evaluator or change manager makes initial evaluation,
recommend or document actions and identify evaluation.
Decision Decision makers or change evaluator review options,
recommendations and them make changes.
Communication Change manager communicates changes to all the
stakeholders.

Stakeholder Analysis
Level of Participation Who Description of Stakeholder
Driving
BI Analyst,
IT manager, Operational
manager, project
manager
They will be directly impacted by the changes, they are the ones
who are responsible for correct change implementation.
Advocate Sponsors,
Change manager
Stakeholders at this level are also directly impacted by the change
and have some responsibility for the change process. Their role
involves facilitation of the change process through support,
encouragement and ability to influence others.
Active Participation Employees, People at this level will be required to change some aspect of what
they do in their role and/or how they do it.

Cont.
Willingness
Change
evaluator,
change decision
maker
Stakeholders at this level are not directly
impacted by the change however they may be
asked to provide some assistance in the change
process
Understanding Users of the
system
People at this level are also not directly
impacted by the change however it is preferable
that they have a basic understanding or
awareness of the change so that they feel
informed

Risk and Impact Analysis
Risk Likely to occur Consequences Mitigation strategy
Over budget risk High Can disturb the overall
operational cost
By doing continuous
evaluation
Exceeding schedule time High Can become a cause due to
which change management
of new system can stop
By setting some milestones
to be achieved on time
introduction of new
requirement
low Can disturb complete change
management plan
Logging all the requirements
and making it approved by
all the stakeholders involved
in the project.

Change Implementation Plan
Action plan
 Action plan is a type of implementation process where “Sunoco, Inc.” has been
planned for changing their paper-based records into the computer based. It was
successfully implementing the changes but it should acquire market competition
which make plan to store operational data on cloud-based system because it is
beneficial for company and cost saving.